I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... ãã£ãšèŠã
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I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely hel... ãã£ãšèŠã
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Very helpful staff. However, I am very concerned for the health of customers and especially employees in this branch. The dust in the atmosphere is appalling, I would be wearing a mask if I worked... ãã£ãšèŠã
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A big thank you to Covers and Darren in the Kitchen Department for their excellent customer service. Our new Symphony kitchen is now finished and we are loving it. Beautifully fitted with care and at... ãã£ãšèŠã
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Covers - your local timber & builders merchants suppliers. Here at Covers, weâve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
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Quarry Lane, PO19 8PE, Chichester, è±åœ
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4.7
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Great polite
Great polite, experienced service from the Covers staff both in the depot and delivery.
My order was correct and safely delivered ahead of time.
2026幎7æ19æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Kevin! Weâre delighted to hear you received polite and experienced service from our team, both in the depot and from our delivery driver. Itâs great to know your order was correct and arrived safely ahead of schedule. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great customer experience.
I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely helpful, proactively asking if I needed assistance, sourcing my timber arranging for it to be cut (thanks to Ben & Jack) and then sorting my invoice. Always engaging in happy conversation. A credit to your front of house customer experience. Well done.
2026幎7æ28æ¥
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Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Simon! Weâre delighted to hear you continue to choose Covers for your timber supplies and that you received such great service from the team.
Weâll be sure to pass your kind comments on to the team. Itâs wonderful to hear they were so helpful and made your visit such a positive experience. Your feedback means a great deal to us, and we really appreciate you taking the time to share it. We look forward to welcoming you back again soon! Many thanks, Olivia.
Our driver was so friendly andâŠ
Our driver was so friendly and accommodating with the delivery of our order, great service - thank you
2026幎7æ21æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review! Weâre delighted to hear our driver was so friendly and accommodating when delivering your order. We really appreciate your kind words and are pleased you received great service. Thank you for choosing Covers! Many thanks, Olivia.
I placed my order on a weekend
I placed my order on a weekend, and had a confirmation email on Monday advising the delivery to be on Wed between 8 and 4. I called at 4 to query where it was to be told the delivery was the next day and it must have been an error on the original email.
The price and quality of the materials was fine, its the admin that led to this rating.
2026幎7æ18æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback, Sharon. Weâre pleased to hear you were happy with the price and quality of the materials, but weâre sorry for the confusion around your delivery date. We understand how frustrating it must have been to expect your delivery on Wednesday and then be told when you called that it was scheduled for the following day.
Our standard order confirmation advises that the branch will contact customers to arrange delivery, so weâll investigate the communication around your delivery date to understand what happened and why the information you received was incorrect.
Thank you for bringing this to our attention. Many thanks, Olivia.
- Iâve since spoken with the branch, and it appears an error was made when the delivery information was sent across. Unfortunately, this was human error, and we can only apologise for the inconvenience and confusion this caused.
Product not Available on site when gone for collection
I went to collect the brick at the Bexley Heath branch after I had been told it was ready to be collected. the brick wasn't there. I went all the way from deep Croydon. An elderly man took my number and told me that he would call the next day. He didn't. I called and there was no answer and I left a message. I have not got a response but I am being sent a review to be completed.
2026幎7æ24æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback, Vivian. Weâre very sorry to hear that your brick was not available when you travelled from Croydon to collect it, despite being told it was ready. We understand how frustrating and inconvenient this must have been, particularly given the distance you travelled.
Weâre also sorry that you were promised a call back but did not receive one, and that your subsequent call and voicemail have not been responded to. This is not the level of service we aim to provide, and weâll investigate what happened with the branch and your order.
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused. Many thanks, Olivia.
- I have since spoken with the Branch Manager at Bexleyheath, who did say he has located the bricks and been in contact. I hope this is all okay with you now. Many thanks, Olivia.
Disappointed
Disappointed, delivery date missed despite my calling and being told it was being loaded or out and that Covers deliver up until 1530. Not a good first impression; delivered the following day and that delivery went well, benefiting from a pleasant and cooperative delivery driver. In addition, my noting that the Welcome10 code had been denied on my first order, no action or feedback!
2026幎7æ17æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback, Graham. Weâre sorry that your delivery was missed on the expected date, particularly after you had contacted us for an update and been advised it was on its way. We understand how frustrating this must have been, especially as this was your first experience with Covers.
Weâre pleased to hear the delivery went smoothly the following day and that you found the driver pleasant and cooperative. Weâre also sorry to hear about the issue with the Welcome10 code. Did you contact our team at the time to let us know the code wasnât working? If so, weâre sorry that this wasnât followed up with you, and weâll investigate what happened.
Thank you for bringing this to our attention. Olivia.
Excellent
I highly recommend Covers. They offer quality materials at competitive prices, items are available for collection quickly and efficiently and for a reasonable charge will cut pieces to size. The staff were all friendly and helpful; what's not to like!
2026幎7æ17æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Steve! Weâre delighted to hear you would highly recommend Covers and that you were happy with our quality materials, competitive prices and efficient collection service. Itâs also great to hear our team were friendly and helpful, and that our cutting service was useful for your project. We really appreciate your kind words and support! Many thanks, Olivia.
Delivery driver was really helpful
2026幎5æ8æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Sam! Weâre delighted to hear our delivery driver was really helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Everything was made easy.
2026幎7æ15æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Michael! Weâre delighted to hear everything was made easy for you. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
No problem ordering online
No problem ordering online. Picked up straight away. Great service.
2026幎7æ16æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, David! Weâre delighted to hear you found it easy to order online and that your order was ready for collection straight away. We really appreciate your feedback and are pleased you received great service! Many thanks, Olivia.
Quick and simple
Really easy experience. Placing the order was simple, everything was ready on the day and collection went without any issue.
2026幎7æ15æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Declan! Weâre delighted to hear you had such a quick and simple experience, from placing your order through to collecting it. Weâre pleased everything was ready for you and went smoothly on the day. We really appreciate your feedback and look forward to helping you again soon! Many thanks Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Andy! Weâre delighted to hear you found it easy to order and collect, and that our team were friendly and helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Placed order online
Placed order online, with response starting could be about a week to 10 days.
Received a phone call after three days to say that order was available and they could deliver the next day.
Arrived with time stated and placed order where I required it.
Very pleased with service received.
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Terry! Weâre delighted to hear your order was available sooner than expected and that we were able to arrange delivery so quickly. Itâs great to know the delivery arrived at the stated time and was placed where you needed it. We really appreciate your feedback and are pleased you were so happy with the service! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Kenneth! Weâre delighted to hear you found our team very helpful and that everything was done as promised and on time. We really appreciate your kind words and are pleased you had such a positive experience with Covers. Thank you for your support! Many thanks, Olivia.
Great service
Good stock, prompt delivery and driver very helpful with placement of order.
2026幎7æ14æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Barry! Weâre delighted to hear you were happy with our stock availability and prompt delivery, and that the driver was helpful with placing your order. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Delivered on time as promised
Delivered on time as promised. Helpful delivery person. Good quality supplies at a reasonable price.
2026幎7æ13æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Mark! Weâre delighted to hear your delivery arrived on time as promised, and that you were happy with the quality, value and helpful service from our delivery team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Staff were very professional and madeâŠ
Staff were very professional and made the whole process stress free and easy delivery was prompt and on exact time
2026幎7æ4æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Paul! Weâre delighted to hear our team made the whole process stress-free and easy, and that your delivery arrived promptly and exactly on time. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Delivery driver was great
Delivery driver was great, polite, helpful, efficient. I was rather disappointed that after the order email said I would receive delivery notification there was no notification at all and the guy just turned up. He said if I hadn't been there he'd just have come again, but that's inefficient and not environmentally conscious. Also if I'd been in a meeting if have felt pressured to come out and deal with it. Not ideal. But delivery on time and product fine, so a minor gripe really.
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback, Emma. Weâre pleased to hear the delivery arrived on time, the product was as expected, and that the driver was polite, helpful and efficient.
Weâre sorry, however, that you didnât receive a call to arrange the delivery. Our order confirmation states that a member of our sales team will contact you to arrange this, so it appears this step may have been missed on this occasion. We understand how inconvenient this can be, particularly if youâre not expecting the delivery or are busy when the driver arrives.
Iâll pass your feedback on to the team so we can investigate what happened and help ensure this communication is not missed in future. Thank you for bringing this to our attention. Many thanks, Olivia.
Can't fault the service
Can't fault the service, everybody was friendly and helpful, especially the delivery driver.
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Peter! Weâre delighted to hear you couldnât fault the service and that everyone was friendly and helpful, especially the delivery driver. Weâll be sure to pass on your kind comments to the team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Communication was fantastic.
Communication was fantastic.
Regular human updates even when it's still within delivery times.
Driver was friendly. Very efficient.
Prices are reasonable.
Quality is very high.
2026幎7æ11æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Jake! Weâre delighted to hear you were so happy with the regular updates, friendly and efficient driver, reasonable prices, and high-quality products. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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