Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... ãã£ãšèŠã
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The delivery was split. I would have been nice to be informed by the office I ordered the goods from. I received 8 sleepers then a week later the final 6. The sleepers themselves were mostly straight... ãã£ãšèŠã
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I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... ãã£ãšèŠã
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It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... ãã£ãšèŠã
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Covers - your local timber & builders merchants suppliers. Here at Covers, weâve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
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Quarry Lane, PO19 8PE, Chichester, è±åœ
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4.7
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Happy customer
We received our order but 30 bricks were broken. We contacted Covers who with no hesitation replace them and delivered them free of charge. We had a very friendly conversation with them. We will definitely use them again.
2026幎6æ29æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Denise! Weâre sorry to hear some of the bricks arrived damaged, but weâre delighted we were able to resolve the issue quickly by replacing them and delivering them free of charge. Itâs also great to hear you found the team friendly and helpful throughout.
We really appreciate your understanding and your kind words. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Daniel! Weâre delighted to hear you were happy with both our products and service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Rachel! Weâre delighted to hear you found it easy to park and collect your order, and that our team were cheerful and efficient. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review! Weâre delighted to hear you found us easy to deal with and were happy with our prices and delivery service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
A very helpful guy who delivered theâŠ
A very helpful guy who delivered the timber and screws.
2026幎7æ6æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, William! Weâre delighted to hear the delivery driver was so helpful when delivering your timber and screws. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Karen! Weâre delighted to hear you received great service and really appreciate your recommendation. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Good prices and availability
Good prices and availability, always the first place I check for my building supplies w
2026幎4æ13æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your great review, Martin! Weâre delighted to hear youâre happy with our prices and product availability, and that weâre the first place you check for your building supplies. That means a lot to us!
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Andrew! Weâre pleased to hear you found our team helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent!
Excellent service throughout, very competitive pricing, and super fast delivery. Thank you!
2026幎7æ5æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review! Weâre delighted to hear you were happy with our service, competitive pricing, and fast delivery. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very happy with the size of my blueâŠ
Very happy with the size of my blue slate tonne bags.
The driver was so helpful, lifted it to where i wanted no moaning very helpful and friendly
2026幎6æ23æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Kevin! Weâre delighted to hear you were happy with the size of your blue slate bulk bags and that the delivery driver was so helpful and friendly, placing them exactly where you wanted. Weâll be sure to pass your kind comments on to the team.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Fast efficient service
Fast efficient service, everything I wanted delivered when they said
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Sean! Weâre delighted to hear you received fast, efficient service and that everything you ordered was delivered when promised. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
The Customer service was friendly andâŠ
The Customer service was friendly and helpful as was the delivery service. Seemed like nice people to do business with. I actually had an error in my order when delivered - which was corrected later in the same day with a new delivery.
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Mark! Weâre delighted to hear you found both our customer service and delivery team friendly and helpful. Itâs also great to know that, although there was an error with your order, we were able to resolve it with a replacement delivery the very same day.
We really appreciate your understanding and your kind words. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review! Weâre delighted to hear you received great service and that your delivery was quick. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Send out trust pilot and the havenâtâŠ
Send out trust pilot and the havenât been Ben delivered what there supposed obviouslyto be took my money .. said fort get the wood from head office like that takes a week will never be using covers again
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you Mark for your review. I am sorry to hear about your recent experience. Let me investigate this for you so I can establish what has caused the delay. Many thanks, Ben
Fantastic experience
Fantastic experience. Prompt phonecall and delivery. There was a slight misunderstanding about the size of stone due to the website (and my inexperience) but the delivery driver picked up on it straight away, was very proactive and helped me get the right delivery straight away. Really helpful company, fantastic service will definitely use them again!
2026幎6æ30æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Charlotte! Weâre delighted to hear you had such a positive experience. Itâs great to know the team kept you informed with a prompt phone call and delivery, and that our delivery driver quickly spotted the misunderstanding and helped get the correct stone to you without delay.
Weâll be sure to pass your kind comments on to the team. Thank you for your feedback, and we look forward to helping you again soon! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your lovely review, Michel! Weâre delighted to hear you received expert advice along with friendly service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Novice to the processâŠ
As a complete beginner to the process of a New Kitchen, and although still in the early concept stage of the task, Darren has thus far been invaluable with advice and enthusiasm for my project. Offering suggestions, and not being offended when they are not to my preference whilst at the same time helping me understand the practicalities of some of my misguided initial choices.
2026幎7æ4æ¥
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Covers Timber & Builders Merchants ããã®åç
Thank you for your wonderful review, Leigh! Weâre delighted to hear Darren has been such a valuable source of advice and enthusiasm as you begin planning your new kitchen. Itâs great to know heâs been able to offer helpful suggestions while taking the time to understand your preferences and explain the practical aspects of your choices.
Weâll be sure to pass your kind comments on to Darren. We really appreciate your feedback and look forward to helping you bring your kitchen project to life! Many thanks, Olivia.
Bulk topsoil purchase
Clear indication of delivery date and time was much appreciated
2026幎6æ19æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review! Weâre delighted to hear you appreciated the clear communication around your bulk topsoil delivery date and time. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent service and excellent qualityâŠ
Excellent service and excellent quality of product
2026幎6æ30æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Eamon! Weâre delighted to hear you were happy with both the excellent service and the quality of the product. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Scaffold boards
Scaffold boards. Very poor standard, full of splits and large knots. Would not buy these from here again. My wife took delivery of this,whilst I was at work. She sent me pictures of damaged boards, hit by a fork lift. In fareness to covers once I contacted them they came back and change those 2. Once I came home to use the boards for what I was building
(I am a carpenter) I found all the boards were of very poor standard, if they were for a Scaffold company these would not of been used. I've seen boards that are very old and they are in better condition than these. I suggest you change your supplier as these did not look up to standard although they were banded. Unless you just deliver your lift overs the customers who don't come in and select their timbers.
These were for a job that had to be done that evening so I had to use them, otherwise I would of wanted them all exchanged
2026幎6æ13æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback. We're sorry to hear that the scaffold boards did not meet your expectations.
We appreciate you recognising that we were able to quickly replace the two damaged boards identified on delivery. However, we're disappointed to learn that you found the overall quality of the boards unsuitable for your project.
We work closely with our suppliers to ensure the timber products we stock meet the standards our customers expect, and feedback such as yours is taken seriously. We understand how frustrating it must have been to discover the condition of the boards only when you were ready to start work, particularly when the job needed to be completed that evening and exchanging them wasn't a practical option.
Your comments have been shared with our timber team for review, and we will also raise the concerns you've highlighted with our supplier. Thank you for taking the time to bring this to our attention.
Many thanks, Ben
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