Excellent customer service. Added more to my delivery last minute with no hassle. Guys who delivered my order on the 10th were very friendly and used the crane to put my load on the driveway with no i... ãã£ãšèŠã
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The delivery was split. I would have been nice to be informed by the office I ordered the goods from. I received 8 sleepers then a week later the final 6. The sleepers themselves were mostly straight... ãã£ãšèŠã
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I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... ãã£ãšèŠã
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It was delivered when I was told it would be and the driver was very helpful in leaving it exactly where I wanted it of which I really appreciated . Items all in good order, the whole ordering process... ãã£ãšèŠã
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Covers - your local timber & builders merchants suppliers. Here at Covers, weâve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
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Quarry Lane, PO19 8PE, Chichester, è±åœ
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
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Everything was made easy.
2026幎7æ15æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Michael! Weâre delighted to hear everything was made easy for you. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
No problem ordering online
No problem ordering online. Picked up straight away. Great service.
2026幎7æ16æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, David! Weâre delighted to hear you found it easy to order online and that your order was ready for collection straight away. We really appreciate your feedback and are pleased you received great service! Many thanks, Olivia.
Quick and simple
Really easy experience. Placing the order was simple, everything was ready on the day and collection went without any issue.
2026幎7æ15æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Declan! Weâre delighted to hear you had such a quick and simple experience, from placing your order through to collecting it. Weâre pleased everything was ready for you and went smoothly on the day. We really appreciate your feedback and look forward to helping you again soon! Many thanks Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Andy! Weâre delighted to hear you found it easy to order and collect, and that our team were friendly and helpful. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Placed order online
Placed order online, with response starting could be about a week to 10 days.
Received a phone call after three days to say that order was available and they could deliver the next day.
Arrived with time stated and placed order where I required it.
Very pleased with service received.
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Terry! Weâre delighted to hear your order was available sooner than expected and that we were able to arrange delivery so quickly. Itâs great to know the delivery arrived at the stated time and was placed where you needed it. We really appreciate your feedback and are pleased you were so happy with the service! Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Kenneth! Weâre delighted to hear you found our team very helpful and that everything was done as promised and on time. We really appreciate your kind words and are pleased you had such a positive experience with Covers. Thank you for your support! Many thanks, Olivia.
Great service
Good stock, prompt delivery and driver very helpful with placement of order.
2026幎7æ14æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Barry! Weâre delighted to hear you were happy with our stock availability and prompt delivery, and that the driver was helpful with placing your order. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Delivered on time as promised
Delivered on time as promised. Helpful delivery person. Good quality supplies at a reasonable price.
2026幎7æ13æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Mark! Weâre delighted to hear your delivery arrived on time as promised, and that you were happy with the quality, value and helpful service from our delivery team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Staff were very professional and madeâŠ
Staff were very professional and made the whole process stress free and easy delivery was prompt and on exact time
2026幎7æ4æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Paul! Weâre delighted to hear our team made the whole process stress-free and easy, and that your delivery arrived promptly and exactly on time. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Delivery driver was great
Delivery driver was great, polite, helpful, efficient. I was rather disappointed that after the order email said I would receive delivery notification there was no notification at all and the guy just turned up. He said if I hadn't been there he'd just have come again, but that's inefficient and not environmentally conscious. Also if I'd been in a meeting if have felt pressured to come out and deal with it. Not ideal. But delivery on time and product fine, so a minor gripe really.
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback, Emma. Weâre pleased to hear the delivery arrived on time, the product was as expected, and that the driver was polite, helpful and efficient.
Weâre sorry, however, that you didnât receive a call to arrange the delivery. Our order confirmation states that a member of our sales team will contact you to arrange this, so it appears this step may have been missed on this occasion. We understand how inconvenient this can be, particularly if youâre not expecting the delivery or are busy when the driver arrives.
Iâll pass your feedback on to the team so we can investigate what happened and help ensure this communication is not missed in future. Thank you for bringing this to our attention. Many thanks, Olivia.
Can't fault the service
Can't fault the service, everybody was friendly and helpful, especially the delivery driver.
2026幎7æ3æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Peter! Weâre delighted to hear you couldnât fault the service and that everyone was friendly and helpful, especially the delivery driver. Weâll be sure to pass on your kind comments to the team. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Communication was fantastic.
Communication was fantastic.
Regular human updates even when it's still within delivery times.
Driver was friendly. Very efficient.
Prices are reasonable.
Quality is very high.
2026幎7æ11æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Jake! Weâre delighted to hear you were so happy with the regular updates, friendly and efficient driver, reasonable prices, and high-quality products. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Made an order for bricks
Made an order for bricks, they did not have the bricks I ordered in stock, they would of managed to get them but the order would of taken slightly longer, however they offered me an alternative, in-fact it was a better of quality brick and more expensive, but they kept the price the same and checked I was happy with the style of brick and continued with my orderâŠ,this is the sort of builders merchant I like, coming up with solutions and preempting any issues and dealing with it fast and efficiently, thank you Sharon from customer services, I will be using you again
2026幎7æ2æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Paul! Weâre delighted to hear Sharon was able to find a suitable alternative brick and ensure your order could go ahead without delay. Itâs great to know you were happy with the higher-quality alternative and that the team kept the original price for you.
Weâll be sure to pass your kind comments on to Sharon. We really appreciate your feedback and are pleased to hear youâll be using Covers again! Many thanks, Olivia.
Great experience, helpful driver.
Good communication with the office, timely delivery, friendly and helpful driver. Great experience.
2026幎7æ10æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Paul! Weâre delighted to hear you had a great experience, with good communication from the office, a timely delivery, and a friendly and helpful driver. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
It would have been 5 Stars
It would have been 5 Stars, is someone had notifield of the delivery date. It was fortunate that when it arrived, I happened to be at home. I di receive a date which was inconvenient to me, called the office, spoke to a lady and gave her a couple of dates that would be alright. She said I'll speak to transport and arrange a date with them. That was the last I heard. Other than that, everything was fine.
2026幎7æ9æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback. Weâre pleased to hear everything else went smoothly, but weâre sorry that you werenât contacted to confirm the delivery date after speaking with the team. We understand how inconvenient this could have been, especially as you were expecting to arrange a date that suited you.
Weâll look into this further with the branch to understand what happened and help ensure this communication is improved going forward. Thank you again for bringing this to our attention. Many thanks, Olivia.
I've had an excellent first experienceâŠ
I've had an excellent first experience with covers as a diy enthusiast. I was able to register for an account to ensure my orders benefit from any additional discounts available. On that note, I found that covers was the most cost effective option for this order after much research. I am extending my patio, so from pavers to aggregate, they covered it all at a wallet friendly budget. They then accommodated a specific day delivery, and the delivery gentleman was just brilliant and managed to get my order as close to the work area as possible. Overall, I would certainly recommend their services - and I can see why they have been in business for nearly two centuries!!
2026幎7æ6æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review, Louise! Weâre delighted to hear you had such a positive first experience with Covers and found our pricing, account benefits, and product range helpful for your patio project.
Weâre also pleased we could accommodate your preferred delivery date and that the driver went the extra mile to get your materials as close to the work area as possible.
Your recommendation means a great deal to us, and weâre thrilled to hear you can see why Covers has been serving customers for nearly two centuries! Thank you for your support, and we look forward to helping you with your next project. Many thanks, Olivia.
Very helpful staff
Very helpful staff.
However, I am very concerned for the health of customers and especially employees in this branch. The dust in the atmosphere is appalling, I would be wearing a mask if I worked there. The entire stock has a thick layer of very fine dust covering it. There seemed to be some evidence this was originating from another business close by. If management has not and is not taking steps to investigate this potential health issue it certainly should be.
2026幎7æ1æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your feedback, Gary. Weâre pleased to hear you found our staff very helpful.
We take the health and safety of both our customers and employees very seriously. I will pass your comments on to the branch and management team so this can be investigated further, including your concerns about the possible source of the dust.
Thank you for bringing this to our attention and for taking the time to share your concerns. Many thanks, Olivia.
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Jeff! Weâre delighted to hear you received excellent service. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very polite on the phone and promptlyâŠ
Very polite on the phone and promptly delivered..and placed just where i needed it
2026幎7æ8æ¥
Covers Timber & Builders Merchants ããã®åç
Thank you for your review, Nick! Weâre delighted to hear you received friendly service over the phone and that your delivery arrived promptly and was placed exactly where you needed it. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
All good, no issues or problems to report.
All good, no issues or problems to report. Items are accurately described. Ordering processes & checkout easy to follow. A courtesy call received next day thanking for order and with delivery details. Delivery was as scheduled, driver was respectful & helpful in unloading.
2026幎7æ4æ¥
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Covers Timber & Builders Merchants ããã®åç
Thank you for your fantastic review! Weâre delighted to hear everything went smoothly from ordering through to delivery, and that the products were accurately described. Itâs great to know the checkout process was easy to follow and that our courtesy call and delivery service were helpful and on schedule.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
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