Cvent レビュー 

Cvent upsells all of their services and provides no support beyond sending you the invoice. All of the cons we noticed with Cvent includes:
-Everything is manual on your end
-Exhibitor portal is not linked to registration
-The app tends to glitch
-The email templates are not up to industry standards
-Registration will randomly close without warning
-Speakers have complained about the Resource Center
-The registration process is not simple, you have to add a session, configure it with the web designer, have all the settings be right. You will be on the phone with customer support for long hours
-Incredibly expensive. You're better off developing your own registration platform for half the cost

The Cvent experience has been tops for our event attendees. The registration experience has facilitated an increase of registrants and attendees at both our in-person and virtual events.

First of all, Cvent oversold their experience and expertise at initial meeting. The project manager assigned to our project didn't have any idea on what are requirement or expectations for the specific event. The agreement and work order were very misleading i believe purposely to hide the total cost. The WO contained two Total costs and nowhere explained that the grand total is the sum of two total costs. At any point during many discussions with the Cvent team or in the WO it was explained that the 'subscription' to their software is ongoing and renewed automatically unless you opt out in writing. The scope of work we requested was to host 2 meetings and instead we got charged for services that we didn’t need e.g. ongoing subscription to the software which was not clear unless you read pages of small print of terms and conditions on cvent website. In addition the Cvent software we used had less features than regular Teams or Zoom and the chat function didn’t even work during one of our meetings.
Overall, I found extremely frustrating to work with Cvent. They created more problems than solved.

It was a joke when the seller said during the meeting, "We'll see if we cooperate." It’s our company that wanted to purchase a service, not the seller buying something from us. It smells like a scam.

They don’t provide clear pricing but instead refer to this license costing something and that license costing something else. They add various licenses so that you, as the customer, end up paying a lot. There’s no clear overview of what they’re offering.

Approached via LinkedIn DM for a demo call to show events software which is something I really need to implement in my work. I was curious and very interested. The initial call was not very informative - it was like I had to pass their test on whether I was a worthwhile lead. Wanted to know all about me and my company but wouldn't/couldn't share much back. The elusive Amazon voucher for taking the call was promised after I spoke to the director. This was mid-December. The director has since rescheduled the call 5 times. When I've queried why I keep being messed about as I am genuinely interested in learning the product, the director has had 'family emergencies'. Now reading other people's reviews it seems the director is in a constant state of emergency and never makes a cal!! Seems a data sourcing scam of some sort. AVOID

Event organisers are losing bookings due to something not working in their payment processing. This is not a new issue. It has been happening for several years.
In simple terms users go through the booking process only to get the non-helpful message "Something went wrong". Cvent have attempted to address the issue by putting up a page called "I'm receiving an error message when I try to register for or access an event. How do I fix this?" That page contains about a dozen helpful tips like clearing the cache, going incognito, trying a different browser, different network, different machine, different credit card, refreshing the browser, waiting a few minutes and so on. Lastly checking that the cvent network is shown as working without isses at the moment. Doing all of the above does not work for me. Over and over again over the last two years. With great difficulty I managed to track down some engineers at Cvent who confirmed I was doing everything correctly, and they are unable to determine why they always reject my bookings. My credit card companies confirm that have not received any credit card debit request from CVENT. Bokings and purchases work smoothly with all other online providers.

Go to event tool!
We use Cvent for all event management functions starting with pre-event planning. The automated emails and reporting capabilities make running events user friendly and easy to manage. Post event surveys and budget capturing are also great.

Cvent Event Management offers a comprehensive solution that streamlines the entire event planning process. The platform seamlessly integrates essential features including event setup, speaker coordination, and attendee registration management. Event organizers can easily handle sponsor and exhibitor interactions, coordinate sessions, and foster participant engagement through interactive tools. Built-in feedback surveys help measure event success and gather valuable insights. A standout feature is the platform's user-friendly website builder and mobile app creation tools, which enhance the event experience while requiring minimal technical expertise.

Cvent, while powerful, comes with a significant cost investment, making it most cost-effective for our larger-scale events. The platform's training resources are somewhat restrictive – comprehensive learning opportunities are primarily available through the annual Cvent CONNECT conference or in the Community webinars. This limitation can impact new users' ability to fully utilize the platform's capabilities.

Having worked with Cvent extensively over the years, I can confidently say it has been a reliable and robust platform. The customer service team stands out for their responsiveness, and my overall experience has been consistently positive.

Cvent is the Swiss Army knife of event management—packed with tools that simplify everything from venue hunting to budgeting, registration, and analytics. If you're an event organizer, this platform is your essential sidekick. One of its best features? A customizable registration system that adapts to various event vibes, ensuring attendees feel right at home.

But there's more! Cvent doesn't just host your event; it's a data wizard too. Its advanced analytics provide insights into attendee engagement and ROI, helping you create even better events in the future. Plus, it integrates smoothly with other software, like CRM and marketing tools, making data sharing a breeze.

Customer support? Cvent has a knowledgeable team ready to help you navigate its features faster than you can say "event planning chaos." Its mobile app enhances attendee engagement with live polling and Q\&As—perfect for keeping the crowd engaged.

On the downside, be prepared to spend, especially if you're a smaller organization on a tight budget. Cvent's pricing can feel like a game of "how many attendees can you fit in your wallet?" And while customization is fantastic, new users might find the setup a bit overwhelming.

If your event doesn't need all the bells and whistles, Cvent can feel like overkill.

In summary, Cvent is a powerhouse for planners ready to tackle every aspect of event management. With impressive integration, great support, and analytical power, it's definitely a tool worth considering—just ensure your budget and comfort with complexity are in check!

Cvent is amazing for Event Management and registration. I have used event for the past five years and do not know how I managed without it. It takes away a lot of the manual tasks and is able to hold all my data into one system. I do wish there was a little more custom features as Cvent is very much set up in just one way, but after you figure out those little nitpicky things it’s great.

I recently used Cvent for an event, and my experience was exceptional. The platform’s user-friendly interface made event management straightforward, allowing me to focus on the details without getting bogged down in complicated software.

One of the new features I appreciated was the budget tool. It helped me track expenses and stay within budget effortlessly, adding an important layer of organization to my planning process. The knowledge base was also incredibly helpful, providing clear and organized information that made troubleshooting quick and easy.

What stood out most was the support from my account manager. They took the time to understand my specific goals and provided personalized assistance that felt genuinely supportive rather than sales-driven. This level of connection made a significant impact on my experience.

For the event itself, Cvent's check-in process was a game-changer. It allowed for speedy and efficient registration for a large audience, significantly reducing wait times and improving overall attendee satisfaction. For smaller meetings, Cvent managed notifications and RSVPs effortlessly, making coordination a breeze.

Overall, my recent experience with Cvent, especially with the addition of the budget tool, reaffirmed its value as a powerful and versatile tool for event management. I highly recommend it for anyone seeking a reliable and personalized solution.

Cvent has a great customer support service. Any time I have needed help, the staff have been so incredibly kind and patient. They have been so willing to help me and take the time to ensure that all my problems have been resolved. I also like that they follow up after our calls to ensure that I have all the information and help that I need. Cvent provides such a great solution for all my event management needs!

Cvent has made our programs and events so organized and has made it easy as a team to all stay on the same page. Truley a game changer.

Easy to use, functions are easy to add. Good front end user experience

As an exhibitor at Buila24, I should have access to CVent.

I registered but Cvent then said I'd got my password wrong (I hadn't) so asked me to click 'Forgot password' which I did. Then tried to log in with the new password. CVent maintained again that I'd forgotten my password.
After several attempts, using different browsers, I tried to contact their 'support' but no response at all.
Non-existent service and a totally flaky product has made this process a stressy nightmare.
The Buila conference starts today. Still no response from Cvent. Just useless!!

Not so user friendly and incredibly time consuming
CVENT is marked as a user friendly application for events. The initial sales packages were very difficult to understand and required lots of discussion to figure out exactly what was included and not included. The outcome is good but be prepared to invest tons of time into getting the application up and running. The sales pitch makes it seem as if you will have all the help you need, but this was not always true. While they would schedule meetings and you could make lists of issues to address the whole application was complex and required a great deal of meetings, video tutorials and trial and error. If you are paying Cvent to take on and just do the project for you then it is a good end result. otherwise expect to spend 80+ hours getting it set up and ironing out all the glitches.

Cvent has a solution for every part of the event, from set up and registration through to reports about who has just left the event. I use it every step of the way and on a daily basis, and I'm confident in my use of it. Because it is all set up to work together, new features are intuitive, and everything works together very smoothly. Cvent's support team is also very helpful, and as a customer I always feel listened to by cvent.

We have been using Cvent since 2013! It's been a great product and tool for us for Event Management. The support staff are excellent and it is so easy now to build out an event. We even integrate Cvent over to Salesforce - pulling over registration questions and data to use for Tableau reporting. Cvent continues to improve their product and make it better on an on-going basis.

The event management tool is easy to use, has lots of useful features and has a great learning / training programme.

Cvent stands out for its comprehensive, user-friendly event management features. It’s a one-stop solution, offering tools for attendee management, email marketing, venue selection, and more. Its robust reporting and analytics enable data-driven decision making. Cvent’s platform is continuously improving, introducing new features and updates to meet evolving event needs. Its customer service is highly praised, providing support and training to users. Whether for small meetings or large conferences, Cvent’s wide range of features ensures successful event planning and execution. Its commitment to user experience and innovation makes it a great choice in the event management space.