DankStop レビュー 

DankStop からの回答

2023年5月21日

Hi Evan,

Unfortunately you did not accept the request I sent for further information, so I am unable to look up your order and see how we can support you.

We do our best to provide speedy delivery, however we did face a minor backlog in February that might have delayed your order slightly. But given that it's over a month of delay, I suspect there's more to the case.

Please reach out to us at support@dankstop.com with the order number and we'll make sure to get this resolved right away and offer you compensation accordingly giving this ordeal.

We hope your day only gets better from here :)

DankStop からの回答

2023年3月20日

Hi Scott, I am so sorry for the experience you had. There was clearly a misunderstanding on our end, and the representative who helped you did not realize that you were requesting a refund. I apologize for that frustrating error on our part. You have now been refunded in full. Thank you so much for your feedback.

DankStop からの回答

2023年5月21日

Hi Kyle,

We're sorry to hear that you received an incomplete order. It seems that one item was out of stock and we issued you a refund for it.

I took a look at our support system and I was only able to find one email from you which we responded to within a couple hours. Were you reaching out to the correct email address prior to that? Our address is: support@dankstop.com

Again, we apologize for the inconvenience caused by the error in inventory levels. We conduct multiple inventory counts throughout the year to minimize such occurrences.

Let us know if there's anything else we can assist you with. We're always happy to help :)

DankStop からの回答

2023年5月8日

Hi Ray,

We're offer multiple ways to track your package. Once you place the order you can choose to use the Route app, check the tracking number sent in the shipping confirmation email or contact us directly for updates regarding your order.

If you have any questions or concerns, our team is always happy to help, just drop us a quick email at support@dankstop.com and we'll get back to you as soon as we can.

DankStop からの回答

2023年5月8日

Hi Mia,

We're terribly sorry for the delay you experienced. Unfortunately it seems that there was a miscount and the item you ordered was actually out of stock which is why we were unable to fulfill it.

I see that a full refund was issued.

Again, we apologize for this inconvenience, it was never our intention to mislead you.
We hope to be able to show you the real DankStop experience in a future order.
Have a wonderful week ahead :)

DankStop からの回答

2023年5月28日

Hi Austin,

We're sorry to hear that you received a damaged banger, broken glass is so heartbreaking. Our fulfillment team takes extra measure to ensure your items are packaged safely in the box, however shipping accidents do occur on occasion. That's why we employed the help of Route Package Protection to insure packages from such issues during transit.

It is often not needed, but every once in a while a shipping issue does occur and the insurance comes in handy. When your order is placed, the warehouse received a prompt with the items it can fulfill, since Route is not a physical product, it does not show up regardless if your order is insured or not.

We know how frustrating it is to receive damaged items, which is why our support team went beyond regular service to offer you a discount for a replacement.

If there's anything else we can assist you with, please don't hesitate to let us know. We hope your day only gets better from here :)

DankStop からの回答

2023年5月28日

I am so sorry that your piece reached you in this state; broken glass makes us so sad. We take extensive precautions to make sure our products get to you in pristine condition; unfortunately, shipping accidents still occur on occasion. Therefore we enlisted the help of Route Package Protection to insure packages in such cases.

We understand your frustration, but unfortunately our hands are tied as we have strict policies in place.
We hope your day only gets better from here.

DankStop からの回答

2023年6月19日

Hi Jessie,

We're sorry for the unexpected delay you experienced with your order. Unfortunately at the time, a warehouse error occurred that resulted in some ordered facing a delay. This issue also affected other areas such as the inventory levels. The missing item from your order was actually out of stock but the technical error listed it as available.

I see that our support team had notified you of the error and that the item was out of stock. However, it's possible you missed our emails if they got delivered in your promotions tab or spam folder. We had offered you an exclusive discount code as compensation for this outlier of an experience. Please let us know if you have not received the code, and we'll resend it to you.

Please don't hesitate to let us know if there's anything else we can assist you with.
We highly appreciate your continued patience and understanding throughout this unusual ordeal.
Have a wonderful week ahead :)

DankStop からの回答

2023年6月19日

Hi Sammy, I'm sorry to hear that you had issues receiving your package. I tried to get your contact info so we could look into this issue for you, but you did not respond to that request within the time limit set by TrustPilot.

Please reach out to us direct at support@dankstop.com with the issue you are experiencing. We try to get back to each request within 24 hours.
Let us know if there's anything else we can assist you with.

DankStop からの回答

2023年6月27日

Hi Maksim, we're sorry to hear that you experienced a shipping delay.
Our support team has issued a refund for the shipping.

We apologize for that incident, our warehouse was experiencing a backlog that resulted in delays during the holiday season. We are happy to see that your package got delivered a few days after you left this review.

We hope you're having a great year!

DankStop からの回答

2023年6月19日

Hi Kalie,

We're sorry for the confusion, the tracking shows that the package was delivered. I was unable to locate any support tickets from you concerning this issue.

If you have not received the package, please reach out to our support team and we'll work on getting this resolved for you ASAP!
You can reach us at support@dankstop.com

Looking forward to fulfilling your smoking needs :)

DankStop からの回答

2023年6月19日

Hey Todd, we hope you've been enjoying your DankStop stock!

I see that you experienced a delay in receiving your order during the holiday season. Due to the high volume of orders we receive during the holiday season, as well as days off attributed to our partners and the services we use, there is often a delay.

I see that FedEx delivered your order within 4 business days.
Let us know if there's anything else we can assist you with. Have a great week ahead :)

DankStop からの回答

2023年6月19日

We apologize for the delay you experienced. We get a high volume of orders during the holiday season. We try out best to get these orders sent out as quickly as possible. They usually get delivered within the first half of January given that the last week of December is mostly off. So our fulfillment team get orders prepped for shipping and sent out as soon as possible.

We look forward to catering to your future smoking needs, please don't hesitate to reach out if there's anything else we can assist you with.

DankStop からの回答

2023年6月19日

We're sorry that we were unable to get your order sent out before Christmas. We did send it out on the 28th of December and as priority shipping it was out for delivery on the 30th of December. Unfortunately you missed the delivery and it was time consuming to reschedule delivery given how busy your local post office was during the holiday season.

We hope you've been enjoying your Puffco, we're excited to continue catering to your smoking needs :)