DankStop レビュー 

DankStop からの回答

2023年4月30日

Hey Lou, we're sorry to hear that you received damaged item. We take extensive measures to ensure all items are packaged safely, however shipping accidents do occur on occasion.

I'm unable to find the voicemail you left us, but not to worry, we'll get this resolved for you ASAP.
Our support team have just sent you an email and we'll have a replacement package sent our right away.

We hope your weekend only gets better from here!

DankStop からの回答

2023年4月30日

Hi Tim,

I'm sorry to hear that you had less than a satisfactory experience with us.

I took a look at your orders and I see that they had an order each. Did you mean to place an order for multiple items and the order didn't go through correctly?

You were only charged for the items that were ordered and delivered.

I was also unable to find any messages in our system from you, could you confirm the method of communication you used to get in touch?
Please don't hesitate to reach out to us at support@dankstop.com if there's anything we can assist you with.

DankStop からの回答

2023年5月21日

Hi Alex,

We apologize for the delay in getting your main piece out. Unfortunately it seems your order was delayed due to a technical error. Once you informed us of the delay, we were able to get it resolved and have the item sent out.

We hope you're enjoying your new Dr Dabber Boost! :)

DankStop からの回答

2023年5月28日

Hi there,

We're sorry for the delay in getting this resolved for you. Unfortunately since the tracking did not indicate an issue we were having a hard time getting similar information about your package from the shipping carrier.

However, we have fully refunded your order and assuming the package as lost.

We apologize that you had to go through that whole ordeal, we tried following up with the shipping carrier multiple times in an attempt to get this resolved, or have the package shipped back to us. Unfortunately we were unsuccessful.

Given that the error was from your end, our hands were tied and we weren't able to do much.
We hope your day only gets better from here.
Please don't hesitate to let us know if there's anything else we can assist you with.

DankStop からの回答

2023年5月8日

Hi Valencia,

We're sorry to hear that you are having difficulties reaching us.
I took a look at our support portal and I am only able to find the support tickets from previous orders and not this one. For some reason your emails did not show up in our inbox. Our email is support@dankstop.com

I took a look at your order and it shows that it was delivered the same day you left this review.

We hope you are enjoying your new DS goodies.
We look forward to catering to your future smoking needs. Please don't hesitate to let us know if there's anything else we can help you with.

DankStop からの回答

2023年5月8日

Hey Cash,

Hope your enjoying your new Puffco!

It seems there was a little error in the tracking, but the package was sent to the right location and the tracking updated to reflect that.

Let us know if there's anything else we can help you with.
We look forward to seeing you again :)

DankStop からの回答

2023年5月8日

Hi Tonia,

We're terribly sorry for the delay in issuing you a refund. It seems that there was a little confusion when you filed for the claim.

The claim was approved and a replacement order was created for the damaged item, you reached out an informed us that you requested a refund, so we canceled the replacement order as per your request. However, Route Package Protection did not update the request and issue the refund.

We've reached out to them to have the refund sent out ASAP.

Please don't hesitate to let us know if there's anything else we can assist you with.
We hope you have an amazing week ahead :)

DankStop からの回答

2023年4月3日

Oh no, we're sorry to hear that you encountered such a problem. We take extensive measures to ensure products are packed safely. However, given the nature of our products, shipping accidents do occur on occasion.

Please take a picture of the damaged stem and send it to us at support@dankstop.com and we'll get a replacement sent out right away. If you disposed of the broken glass already, just let us know and we'll take care of it for you.

We've got your back at DankStop.

DankStop からの回答

2023年4月3日

We're terribly sorry for the delay you are experiencing. I checked with our warehouse team and it seems that a few product lines were being audited to ensure quality and inventory levels, the grinder you ordered was one of those products.

We're having your order shipped out first thing tomorrow as the audits have been complete.

We highly appreciate your patience and understanding of the situation. We hope to be able to make this up to you and to continue servicing your smoking needs :)

DankStop からの回答

2023年4月3日

We're terribly sorry that you received an incomplete order. I see that you reached out to our support team and an investigation has been opened to see how this could have happened and how we can minimize such an error from reoccurring.

You should have received your replacement package by now, we hope you are enjoying your new screens.
Please don't hesitate to let us know if there's anything else we can assist you with. Have an amazing weekend!

DankStop からの回答

2023年3月20日

Hi Connor, I am so sorry that we were not able to fulfill your order. As we mentioned over email, we had an inventory discrepency and your order had to be canceled and refunded. We have emailed a coupon code to you for 20% off your next order with us to apologize for the inconvenience. Thank you so much for your feedback.