Bought a vaporizer, did not work out of the box, emailed the company, complained through Shop, no help. Out $60 for nothing . And I reported it to you by email immediately, as you have no phone, no... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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paid for priority shipping but ended up getting sent out with regular shipping. fortunately i was given a refund for the shipping cost. not the happiest but am somewhat satisfied with my refund. will... もっと見る
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1) Shipping took forever, when I try to check with my order number on the Dankstop website it still says to watch in my email even though it finally arrived like a week after the site said. 2) I boug... もっと見る
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Disapointed to say the least ,I had ordered a 4" stem and a 12" milky teal dopezilla bong, neither of which are in the box that was delivered. Instead there's a 6" stem that doesn't fit anything I... もっと見る
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企業情報
当該企業による記述
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
連絡先
60 Ethel Rd W STE 5 Piscataway, NJ, 08817, Edison, 米国
- support@dankstop.com
- www.dankstop.com
2.8
まあまあ
399件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 60％に回答しています
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Amazing box!!
Amazing box!!! I got it twice now and I love it!!!! I got Dopezilla’s Ogre and all the attachments you need to your first dab!!
2023年9月24日
DankStop からの回答
We're absolutely stoked that you're loving our products! Thanks a ton for choosing us. If you ever have questions or need anything else, just give us a shout. Enjoy your dabs with your awesome Dopezilla's Ogre box! 😄👍
Late delivery
When I placed the order I was given a delivery date 2 pieces were a day late and the other a week late. I ordered for my sons birthday and wasn’t able to give it all to him until well after the fact.
2023年9月24日
DankStop からの回答
Hi Val,
I'd like to extend my heartfelt apologies for the delay you experienced with your recent order, especially considering it was meant for your son's special day. Your feedback means a lot to us, and we truly value your openness in sharing this with us.
We understand how important timely deliveries are, and we always strive to provide accurate estimates. However, sometimes unexpected situations can lead to delays. Please know that we take these estimates seriously and use them to continually improve our services.
I've already initiated a thorough investigation into the reasons behind the delays in your order. Our goal is to enhance our processes and ensure smoother deliveries in the future.
Your patience and understanding are greatly appreciated during this time. If there's anything more we can do for you or if you have any questions, please don't hesitate to reach out.
Once again, we apologize for any inconvenience this may have caused, and we're here to make things right. We look forward to serving you even better in the future.
Speedy delivery and love the product!
2023年9月24日
DankStop からの回答
Thank you for the 5-star review! We're delighted to hear you received your order quickly and are enjoying your product. If you ever need assistance or have more feedback, feel free to reach out. Enjoy your purchase! 😊🌟
Always a great experience with this…
Always a great experience with this website I used my reward points which covered half the price of my purchase and of course I loved the purchase cause I know how to pick them, this is the most site shopped by me of its kind
2023年9月24日
DankStop からの回答
Thank you for being a valued and loyal customer! We truly appreciate your continued support and trust in us. It's wonderful to hear that you're enjoying the benefits of your rewards and that you're making savvy choices with your purchases. If there's anything special you'd like to see or if you have any questions, feel free to let us know. We're here to make your shopping experience even better! 🌟🛍️
Did not get what I asked for.
Did not get what I asked for. Product still seems amazing. I will make sure to read the fine print.
2023年9月23日
DankStop からの回答
Hi Mo,
I hope this message finds you well.
I'm truly sorry to hear about your recent experience with your order. It's important to us that you receive exactly what you requested. I noticed your review and immediately reached out to address this issue.
In order to assist you further and investigate the matter thoroughly, we kindly request your cooperation. If you could provide us with more details regarding your order and what you expected, it would greatly help us in resolving this to your satisfaction.
Please feel free to respond to the email we sent you last week or reach out to our customer support team. We are here to assist you and ensure that you receive the correct items.
Once again, I apologize for any inconvenience you may have experienced, and I appreciate your assistance in helping us make this right.
DankStop からの回答
Awesome! Speedy delivery and happy customers like you make our day. Enjoy your new piece, and remember, we're just a message away if you need anything else! 🚚🎉👍
They said my item was in stock
They said my item was in stock. I ordered and paid then was issued a refund. I emailed questioning this and was told it wasn't in stock. I checked the site and it showed that it was still in stock. I responded with this and got no response.
2023年9月23日
DankStop からの回答
We apologize for any confusion regarding your recent order. It appears there was a misunderstanding regarding the availability of the specific color (variant) you selected. While the item is in stock, it's currently only available in different variants.
You are more than welcome to place a new order for an available variant that suits your preferences. Should you require any assistance or have further questions, please feel free to reach out. Your understanding is greatly appreciated, and we look forward to helping you with your new order.
my package was supposed to be delivered…
my package was supposed to be delivered on friday and it didn’t even get a shipping label until then, it’s in the middle of no where in texas and you guys asked how my experience was? terrible.
2023年9月24日
DankStop からの回答
We sincerely apologize for the delay you've experienced with your order. We understand how frustrating transit delays can be, and we truly appreciate your patience.
The good news is that your package is on its way and is expected to arrive tomorrow. We hope that once it's in your hands, you'll find it worth the wait.
Should you have any further questions or need assistance in the future, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we're here to help.
Thank you for choosing DankStop, and we look forward to serving you better in the future.
Chimera Bong is the Bomb!
After over forty years of plastic bongs, it was time for an upgrade. DankStop did not disappoint. The pipe arrived in a timely manner and I wasted no time trying it out with some of my home grown. Love the heavy glass and the simple design (I like simple). The Chimera hits are potent but smooth. Smoke a one hitter or the big bowl that comes with it, this pipe will get the job done. Extremely easy to clean with coarse salt and 91% alcohol. One-hit weed and the Chimera are a great match. I like this pipe so much I ordered another just like it in case of emergencies. Thanks, DankStop, for a great product at a great price!
2023年8月25日
DankStop からの回答
Thank you for your outstanding 5-star review, Ariella! 🌟
We're thrilled to hear that you're impressed with our product's design, practicality, and durability. Your feedback is incredibly valuable to us, and it motivates us to continue delivering top-notch quality.
We can't wait to serve you again soon!
My first item took a little while but…
My first item took a little while but still under a week , it arrived broken which was upsetting so I contacted support and with ease they shipped another one within the same time for free.
EDIT !!!! I had to take my rating down to a one simply because the replacement piece they sent broke within the first week of it arriving. We know that glass is fragile so we are careful with our pieces, so this is a major fault on whoever makes these. When I tried to explain to support, they told me that we were past the date to put in a dispute about the item (which was the 2nd dispute I put in anyway). I’m very upset with this service, I told them I would give them pictures but they said any damage that wasn’t caused in shipping is something that they don’t have to deal with. This is super annoying , this should be something they have to fix and I hope support sees this !!! I still want my full refund
2023年8月23日
DankStop からの回答
Wow, thank you so much for your awesome 5-star review! 🌟
We're genuinely sorry about the initial hiccup with your item, but it's fantastic to hear that our support team was able to get a replacement to you so swiftly.
Your satisfaction means the world to us, and we're here anytime you need assistance. Thanks for being a valued customer!
DankStop からの回答
We're thrilled you're happy with your purchase and our fast shipping. Your satisfaction means the world to us. Here's to more smiles in the future!
I’m still waiting
I’m still waiting. I have never received my item from you guys. I am very upset.
2023年8月25日
DankStop からの回答
I'm sorry to hear that your order hadn't arrived at the time of your review. I wanted to let you know that it was actually in transit, and I'm delighted to inform you that it was delivered just a day after your review was posted.
I hope you've received your order and that it meets your expectations. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist.
Thank you for your patience and for choosing us.
fantastic packaging
The packaging was super secure and showed that the company truly cares about quality and the safety of the customer's product.
2023年8月25日
DankStop からの回答
Wow, thank you so much for the fantastic 5-star review! 🌟
We're thrilled that you noticed and appreciated our secure packaging. Your safety and product quality are paramount to us, and it's wonderful to know that our efforts have made a positive impact on your experience.
We can't wait to have the pleasure of serving you again soon!
DankStop からの回答
We really appreciate your honest feedback! 🌟 While we're sorry about the longer wait this time, we're absolutely thrilled that you found our employees great! 😊
Your input helps us get better every day, so thank you for taking the time to share. If you ever have more to share or any suggestions, we're all ears.
We can't wait to have the chance to serve you again soon, and we promise to make it an even better experience next time!
Have Not received my item can’t even…
Have Not received my item can’t even call and fix the damn problem don’t shop here if you value your money and time!!!😒👎🏾
2023年8月22日
自発的なレビュー
DankStop からの回答
Hi there,
We're sorry to hear that you are having issues with your recent order.
I have sent you a request for further information. However, TrustPilot provides a limit of 3 business days for you to reply and it seems you were unable to supplement the review accordingly.
We are eager to assist you and further understand your experience to allow us the opportunity to learn and develop our customer experinece.
Can you please send us a quick email at support@dankstop.com informing us of the issue and referencing this review so we can investigate your case more thoroughly.
We hope your day only gets better from here :)
All good… no surprises!
The package was delivered ahead of schedule. The product was exactly as advertised and what was expected. Thank you for a great experience.
2023年7月26日
Have not received my merchandise.
2023年7月25日
DankStop からの回答
Thank you for taking the time to share your experience with us, and we apologize for the inconvenience you've encountered.
We're truly sorry to hear that your package faced a delivery hiccup and was returned to us. We completely understand your frustration, and we want to assure you that we're actively working with the shipping carrier to locate the package as swiftly as possible.
Once the package is back in our hands, we'll be ready to take immediate action – whether that's sending a replacement or issuing a refund, as per your preference.
Thank you for your patience and understanding during this time. If you have any further questions or concerns, please don't hesitate to reach out. We're committed to ensuring your satisfaction.
Fast shipping and quality products
2023年7月24日
DankStop からの回答
Thanks a million for the 5-star shoutout! Thrilled you loved our speedy shipping and top-notch goodies.
Cheers,
DS Crew
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