Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... もっと見る
企業が回答しました
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... もっと見る
企業が回答しました
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, 英国
- 0333 999 9758
4.9
優良
2848件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely staff
Lovely staff, helpful and knowledgeable, got our sofa ordered quickly and efficiently
2026年4月11日
DFS Furniture - Cheltenham からの回答
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Cheltenham からの回答
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Very helpful friendly staff everything…
Very helpful friendly staff everything explained vlearly
2026年4月11日
DFS Furniture - Cheltenham からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Cheltenham からの回答
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
It was a very pleasant experience
It was a very pleasant experience. Every thing was explained to me by the lovely lady who dealt with me.
2026年4月8日
DFS Furniture - Cheltenham からの回答
Good morning Kathy,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who provided a great service.
2026年4月6日
DFS Furniture - Cheltenham からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very very helpful
Very very helpful, helped us find exactly what we were looking at for our new home
2026年4月7日
DFS Furniture - Cheltenham からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very good service.
2026年3月31日
DFS Furniture - Cheltenham からの回答
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
EASY ONLINE ORDERING
Easy online ordering and credit agreement after visiting our local store to view our chosen items. Ability to track our order on line through to delivery.
2026年4月6日
自発的なレビュー
DFS Furniture - Cheltenham からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
EASY ONLINE ORDERING
Easy online ordering and credit arrangement after visiting our local store to view our chosen items. Ability to follow progress of our order online.
2026年4月6日
DFS Furniture - Cheltenham からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service really…informative polite and no sales pressure
Excellent customer service really helpful and no selling pressure was a pleasure to purchase
2026年4月6日
DFS Furniture - Cheltenham からの回答
Good afternoon Gemma,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
sofa purchase
Mike was very knowledgable and helpful, excellent customer service would highly recommend them for a new sofa.
2026年4月4日
DFS Furniture - Cheltenham からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had Sam,great detail on the sofa and…
We had Sam,great detail on the sofa and package deals for cleaning,happy to anser all questions which made everything easier,great service.
Gary Boseley
2026年4月3日
DFS Furniture - Cheltenham からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly
Very friendly, informative and suggested certain things like what size the furniture would fit our room best. Staff was very helpful
2026年4月3日
DFS Furniture - Cheltenham からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good overall atmoshere in the shop .
Good overall atmoshere in the shop. Did not feel pressuredstaff helpful and relaxed.
2026年4月2日
DFS Furniture - Cheltenham からの回答
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
We entered DFS and we were asked by an…
We entered DFS and we were asked by an advisor if we needed any assistance, we said we were just looking not intending to buy anything today, for a sofa and reclining chairs we were left so we could look around, if we required any assistance we just needed to ask. We liked the way we could sit and try and wander around without being harassed. We then made a choice and our advisor Ruchira came and advised us of colours and answered any questions we had. She was very professional and helpful. We felt she offered us a good deal and decided there and then to buy our new sofa and reclining chairs and looking forward to them being delivered in a few weeks.
2026年4月1日
DFS Furniture - Cheltenham からの回答
Good morning Naida,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very nice member of staff
Very nice member of staff , very helpful made the purchase easy and effortless would recommend
2026年3月31日
DFS Furniture - Cheltenham からの回答
Good morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful and very friendly
Very helpful and very friendly. Didn't catch their name but was very happy with the service from a clean and tidy store.
2026年3月31日
DFS Furniture - Cheltenham からの回答
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Lovely choice of furniture and great…
Lovely choice of furniture and great savings. Really easy to afford with the 4 years 0% interest! Customer service was 10/10. Rouiche was very helpful and patient with our bundle! 👍
2026年3月29日
DFS Furniture - Cheltenham からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Really good service
Really good service, helpful and informative from the staff member. Provided relevant knowledge about products and finance terms. Made sure the sofa could be delivered up to my 3rd floor flat. I knew what I was going in to the shop to order, completed in 15 minutes.
2026年3月30日
DFS Furniture - Cheltenham からの回答
Good morning Louis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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