DFS Furniture - Derby レビュー 

3,729
TrustScore 5段階評価の5

4.9

Mansfield Road, Meteor Centre, DE21 4SY Derby, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I picked up 2 ex-display lamps from DFS in Derby. The service was fast and efficient, the staff member Michael was great and help us make our final choices. Well done keep up the fantastic service.

企業が回答しました

5つ星のうち5の評価

Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... もっと見る

企業が回答しました

5つ星のうち5の評価

We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... もっと見る

企業が回答しました

5つ星のうち5の評価

The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because w... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. 日用品店
  4. リビングルーム用家具の店
  5. ソファー専門店
  6. 椅子張り店

当該企業による記述

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

当該企業による記述


連絡先

  • Mansfield Road, Meteor Centre, DE21 4SY, Derby, 英国

  • 0333 999 9818

4.9

優良

TrustScore 5段階評価の5

3729件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(3,729)

過去12か月のレビュー数: 95,112

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

It’s not what it says in the label

It’s not what it says in the label.
Ordering was fine, we knew what we wanted.
Then it was constant add ons. £129 compulsory delivery, after sales care package £109 hard sell. Did we want to pay extra for easy glides, we said no then us but were forced across the shop for a demo, still declined. Special cleaner in case of spillages, around £40? We’ve already paid for a care package where someone will come out in the event of a stain etc. then It was did we want to buy a rug, no thanks, what about an occasional table or something?
Wish I had ordered online!

2026年7月27日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Good Afternoon,

Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.

We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.

We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!


Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

great product

ordered a sofa which looks great, very comfortable and delivered when they said they would.

2026年6月9日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

Great service

Wayne was friendly and thorough throughout the whole process.
He didn't pressure us into anything but was more than willing to explain anything we required.

A pleasure to deal with.

2026年7月27日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

5つ星のうち5の評価

An amazing knowledgeable member of staff….

Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful member of staff! Tasinah made our sofa shopping extremely easy and stress free and was not pushy at all like most sales people. Thank you Tasinah!! ☺️

2026年7月26日
自発的なレビュー
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tasinah met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

5つ星のうち5の評価

DFS Derby, Tasinah the best staff member!

We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely helpful, patient and most of all super friendly. We ended up buying a completely different sofa to what we had in mind thanks to Tasinah‘s expertise!
She wasn’t pushy at all and helped us find our perfect sofa. What an amazing member of staff you have! Thank you Tasinah! You made our sofa hunt stress free and super easy! ☺️

2026年7月26日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tasinah met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

5つ星のうち5の評価

Very helpful staff with great…

Very helpful staff with great knowledge, really impressed, good layout of shop to try everything too. Even offered us a coffee when walking around! Excellent customer service.

2026年5月23日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Good Morning,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

Tehseena guide us really well

Tehseena guide us really well. She was really co-operation and helpfull. 5 starts for her.

2026年7月25日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

5つ星のうち5の評価

My experience was great

My experience was great, I felt like I was at home, talking to the staff she made me feel relaxd and great me a lot of information, and any questions I ask she answered, I will tell my friends and family if they ever want to get a new sofa, thank you again

2026年7月21日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

Our Sales Person

Our Sales Person, Nicola was very knowledgeable and extremely helpful.

2026年7月22日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

Sofa bed…

We went into the Derby store in the Meteor centre. Dominic was extremely knowledgeable, helpful and friendly. He explained everything we needed to know about the sofa, which we then purchased. Thank you so much Dominic for all your assistance.

2026年7月22日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

Relaxed atmosphere

Relaxed atmosphere,no sales people chasing you around the store.
Staff knowledgeable and friendly
Everything to explained very clearly about the sofa I wanted, around good experience.

2026年7月22日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

5つ星のうち5の評価

We went to DFS Derby and had a…

We went to DFS Derby and had a wonderful experience with Dom, who helped us find exactly what we were looking for. He explained everything to us in detail and make our experience smooth and enjoyable. Thanks for all your help, Dom. Also makes excellent coffee!

2026年7月21日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

5つ星のうち5の評価

A pleasant experience.

The gentleman who served me was very helpful, kind and patient. He did not push me into a decision but gave helpful comments where necessary.

2026年7月14日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

5つ星のうち5の評価

Nice easy and no hassle experience in…

Nice easy and no hassle experience in store with the salesman that delt with our purchase.

2026年7月13日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello Martin,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

We were welcomed by Nicky at the Derby…

We were welcomed by Nicky at the Derby store today .She was very helpful in giving us the information we needed regarding the product we bought. Also the process of purchasing was easy and quick.thank you .we can wait to get our sofa ❤️

2026年7月20日
自発的なレビュー
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello Manuela,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

5つ星のうち5の評価

Lovely colleague

Lovely colleague, tazina very accommodating

2026年7月12日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

Thank you for your 5 star review.

Kind regards
Holly M
DFS Customer Support

5つ星のうち5の評価

Very easy to deal with

Nicky was very friendly and very informative. Answered every question we had and very patient. Really good to deal with and very happy with our purchase

2026年7月19日
DFS Furniture - Derby ロゴ

DFS Furniture - Derby からの回答

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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