We called into DFS just to browse at sofas, not intending to purchase that day. We were approached by Rachel who was very friendly making us feel relaxed, she was knowledgeable about the product. She... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Shell from the Gateshead branch was welcoming and helpful the second we stepped through the front door. Her helpfulness and expertise made the process so simple in us purchasing our dream sofa.
企業が回答しました
Sales staff very helpful and no pressure or pushy tactics. A laid back experience which I prefer when buying something. I'm rubbish with people's names but the young lass that sorted us out was fanta... もっと見る
企業が回答しました
Greeted by friendly staff upon entering the store but didn't feel 'ambushed'. The lovely Emma dealt with us and was so smiley and helpful. A really pleasant experience.
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
metro retail park metro retail park, NE11 9XS, Gateshead, 英国
- 0333 999 9757
4.9
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Exceptional Customer Service
I recently purchased my new sofas in store and had an excellent experience from start to finish. Louis looked after me throughout the process and provided outstanding customer service.
He was friendly, knowledgeable and incredibly patient, taking the time to answer all of my questions and helping me choose the perfect sofas for my home. There was never any pressure to make a decision, just honest advice and a genuine willingness to help.
Louis is a real credit to the DFS Gateshead team. Thank you for making the whole experience so easy and enjoyable. I wouldn’t hesitate to recommend DFS to anyone looking for quality furniture backed by exceptional customer service.
2026年7月29日
DFS Furniture - Gateshead からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Gateshead からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very helpful and polite
2026年7月29日
DFS Furniture - Gateshead からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Fantastic service instore
Fantastic service instore. Pamela was very helpful and explained everything thoroughly and clearly. We couldn't have asked for a better service. Thank you.
2026年7月29日
DFS Furniture - Gateshead からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Such a brilliant help choosing my dream…
Such a brilliant help choosing my dream couch, very friendly, very happy with my overall experience would highly recommend!!!
2026年7月28日
DFS Furniture - Gateshead からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Gateshead からの回答
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Sales staff very helpful, great all round experience
Sales staff very helpful and no pressure or pushy tactics. A laid back experience which I prefer when buying something. I'm rubbish with people's names but the young lass that sorted us out was fantastic! Wouldn't hesitate to buy from there again.
2026年7月28日
DFS Furniture - Gateshead からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Gateshead からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The young sales person Emma was very…
The young sales person Emma was very helpful with out being pushy
2026年7月28日
DFS Furniture - Gateshead からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fantastic service
Fantastic service, polite delivery guys, all set up, rubbish taken away, and fast too
2026年3月8日
DFS Furniture - Gateshead からの回答
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Gateshead からの回答
Hello Kerry,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful lady got what I needed…
Very helpful lady got what I needed every item explainedha
2026年7月27日
DFS Furniture - Gateshead からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sales assistant very helpful
2026年7月26日
DFS Furniture - Gateshead からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff very nice and helpful
2026年7月26日
DFS Furniture - Gateshead からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The fa t that I was allowed time…
The fa t that I was allowed time to.look around the show room and not being pressured by sales people pushing for a quick sale. The salesman was polite informative and friendly o pressure.
2026年7月26日
DFS Furniture - Gateshead からの回答
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Carmel La-z-boy in willow
There was no hassle, no sales person was constantly on your back, you were left to browse and if you needed help, the help was there straight away, the member of staff that helped me was very patient whilst I made my decision
2026年7月26日
DFS Furniture - Gateshead からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Rachel was very approachable and…
Rachel was very approachable and knowledgeable about the products we were looking at. She was friendly and an asset to DFS. I would seek out Rachel in the future if I was visiting DFS
2026年7月26日
DFS Furniture - Gateshead からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Nice guy paul
The guy that served my daughter and I was really helpful and friendly would recommend this store
2026年7月25日
DFS Furniture - Gateshead からの回答
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
lovely staff
2026年7月26日
DFS Furniture - Gateshead からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
the staff where nice and pacient
the staff where nice and pacient. They answered all our questions very kindly. well trained and very nice staff
2026年7月24日
DFS Furniture - Gateshead からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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