DFS Furniture - Hove レビュー 

Paid for a simple repair in January 2026, still waiting, it is now JULY! No communication whatsoever, so so so disappointed and I will never use DFS again. They simply do not care.
I have asked for a full refund and I still have no response.
DFS asked for a review a soon as I paid for the repairs upfront in January, I thought I’d wait until the repairs had been carried out, I’m so glad I did because I don’t even want to offer 1 Star ⭐️
Absolutely AVOID at all costs!
Shocked beyond all belief.
Poor customer service across the board.

What a great experience, we met with Chris who was extremely helpful & knowledgeable. Giving us enough time to discuss it amongst ourselves and I never felt that I was being rushed into a decision.

Salesperson let us have time on our own to look and discuss. He was available when needed, engaged with us, listened to our requirements and responded very helpfully. He also made useful suggestions. He gave us information clearly.

I have been using DFS for decades for my furniture.
Spent 4.5K on 2 sofas & have had nothing but problems with them. First sofa it took 9 months before Guardsman wrote it off, 2nd one took 7 months before being wrote off.
When you pay this sort of money for their top spec sofas you don’t expect to be dealing with these problems. DFS need to look into who’s making this furniture as the frame work is of poor quality, the quality & the cost don’t match.
Have had my money all refunded except for £904 which they tell me was a good will gesture, it wasn’t, it was a credit note from a previous piece of furniture I bought, that discoloured, which was sent over to the store manager in Hove. I asked them since when did you give good will gestures of £904. Their response was, we like to look after our regular customers. My response was, so if I come in to buy new ones after the stress I’ve been through for 18 months what will you give me for the inconvenience I’ve suffered, his response was……£50. At this time I actually laughed because he said the company wasn’t a bottomless money pit. So you can supposedly give me £904 2 years ago, but only £50 now if I come in to buy more furniture. 🤔….it was a credit note!
The call was recorded by the way for ombudsman
Customer reference number is 49ZP00115


3 decades I’ve spent double figures in the thousands, on furniture….not anymore.

Paul was great. Explained everything and didn’t rush us into making a decision. Gave us plenty of space but was there when we needed him.

Terrible service, my sofa, chairs and footstool arrived as planned, the footstool was terribly cracked inside, the delivery man reported this with photos he took and said you should hear in a couple of days about a replacement, exactly one week later I haven't heard a thing, disgusting service.

The sales person was a great help, being present and attentive whilst at the same time allowing us room to make decisions.

Went to the Hove store, spoke to two staff members ( I think it was Paul and Jess) both were so helpful, friendly, knowledgeable and professional, that is why we purchased today.

Excellent service professional and knowledgeable which made a smooth process

Nice friendly service

Jess was really friendly and helpful and knowledgeable about both the sofas we were interested in.
Clearly went through the product and finance details

Excellent service. Informative and very friendly. Quick and efficient

Bev was really clued up in her knowledge for our questions about sofas
Felt really comfortable in her knowledge, put us at ease, feeling happy 😃

Shop assistant was knowledgeable and helpful

Very helpful and didn’t put on any pressure.

Great choice of products. Lots of help given by friendly sales assistant. The whole process was easy.

Good Customer Service

The ease of ordering a sofa to our requirements.
The staff were more than accommodating & were totally polite throughout.
Excellent service.

I had a great experience shopping at DFS today. Mark was incredibly helpful, friendly, and knowledgeable throughout the whole process. He took the time to understand what I was looking for, answered all my questions, and made choosing the perfect sofa easy and enjoyable. There was no pressure, just excellent customer service. I’m really pleased with my new sofa and would definitely recommend DFS, especially if you have the chance to be helped by Mark. Thank you for such a positive experience!

Kerry was very helpful. Answered all questions asked of the item. Advised us of all the extras and the delivery specifications. An Absolute delightful experience. Kerry offered us coffee before we made our final decision. Great shopping experience with a very helpful sales person.