Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... もっと見る
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We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... もっと見る
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What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... もっと見る
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Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, persona... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Maskew Avenue, PE1 2HS, Peterborough, 英国
- 0333 999 9767
4.9
優良
3405件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service with quality products at…
Great service with quality products at reasonable prices
2026年6月25日
DFS Furniture - Peterborough からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Peterborough からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
AVOID
AVOID , AVOID AVOID.
If I could give 0 stars I would
Absolutely appalling quality sofa , staff and manager at Peterborough branch are rude all promise call backs and nothing ever comes back. took 20 weeks to repair my grandfathers sofa to a poor standard and the sofa has broke again the manager is great at lip service but not at actioning any complaints not a single complaint has been raised even though I have asked multiple times would totally avoid this company as they scam old people into buying their poor quality sofas and then their service guys who come out are extremely rude and come across aggressive , AVOID AT ALL COSTS ,
2026年6月24日
自発的なレビュー
DFS Furniture - Peterborough からの回答
Good Afternoon Brandon,
Thank you for reaching out to us regarding the experience you have had with your order and poor service received.
Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your bed and the poor communication from DFS.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Good good hood
2026年6月23日
DFS Furniture - Peterborough からの回答
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Satisfied customer
Me and my partner was dealt by Ben, he was amazing, answered all our questions regarding the sofa we fell in love with, Came away very satisfied. Can’t wait for our new sofa to arrive. Very happy
2026年6月22日
DFS Furniture - Peterborough からの回答
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Shopping for a lounge suite
I had done my research before shopping but Niall explained every very clearly to us. And helped us make an informed choice.
Oh and the hot chocolate was very good
2026年6月22日
DFS Furniture - Peterborough からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The young lady who tended to us and sat…
The young lady who tended to us and sat and spoke to us was brilliant she really made the whole process easy
2026年6月13日
DFS Furniture - Peterborough からの回答
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Peterborough からの回答
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Fantastic Staff Member and Customer Service.
Walking into the store we were greeted by Ben, who happily showed us around, answered all our questions and was the epitome of professionalism. He went through all the paperwork clearly, concisely and without jargon.
2026年6月18日
DFS Furniture - Peterborough からの回答
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Ben at Peterborough very good and to…
Ben at Peterborough very good and to the point. Pushed for time but he did a superb job.
2026年6月18日
DFS Furniture - Peterborough からの回答
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent experience
2026年6月17日
自発的なレビュー
DFS Furniture - Peterborough からの回答
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Perry was brilliant
Perry was brilliant. We had a good laugh ordering our new sofa, all our needs were met. Went through everything regarding the order process.
2026年6月17日
DFS Furniture - Peterborough からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Peterborough からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Lovely sales lady
Lovely sales lady, gave us time to decide. Everything was explained very thoroughly. Also the sales lady, (Chloe) I think? also checked our order with a senior member of staff, he was also very helpful.
2026年6月7日
DFS Furniture - Peterborough からの回答
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Peterborough からの回答
Hello Martin,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service from Ben
We purchased a sofa set and Ben was so helpful explaining our options to us , he was very helpful and explained everything in detail .
We were back to purchase two days later again Ben explained everything in detail about delivery and care and protection of our product.
He is a credit to DFS thanks Ben .
2026年6月13日
DFS Furniture - Peterborough からの回答
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Chloe was very welcoming and helpful…
Chloe was very welcoming and helpful answering all of our questions and making us feel at ease.
She went above expectations as we had to figure out the cushion sizes due to making sure we could change them for non feather ones when they arrived.
2026年6月13日
DFS Furniture - Peterborough からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service today from…
Excellent customer service today from Perry in Peterborough.
2026年6月13日
DFS Furniture - Peterborough からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The young gentleman whose name is Dan…
The young gentleman whose name is Dan was very helpful polite and thorough about the furniture which I purchased in the store today,in which I felt warranted five stars.
2026年6月12日
DFS Furniture - Peterborough からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
On entering the store I was greeted by…
On entering the store I was greeted by a young man called Ben, very welcoming offered assistance if required, knew immediately the product I was looking for, he directed me to my dream chair and wow, exactly what I had seen online fabulous, we spent quite sometime in store, pondering about my special chair, Ben made us a coffee ☕️, fabulous experience, x
2026年6月10日
DFS Furniture - Peterborough からの回答
Hello Nicola,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
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