What a great company! Not only are their prices great so are the staff. Went over to collect my trunking today, not 100% sure of what I needed. Could not have met a better team from the folk on th... もっと見る
企業が回答しました
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Direct Channel had the exact parts I needed for my ventilation project which I'd struggled to find from other suppliers. The order was processed and despatched really quickly. No complaints at all and... もっと見る
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I bought 3 brackets but the packaging was damaged on one of them and the fittings pack was missing. I emailed the company advising them of this, but I heard nothing back.
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Excellent product. Excellent value. Excellent service. Would like to show a picture of the 'chassis' I have made using the channel. The chassis is now finished, so I can start building my new 'mobi... もっと見る
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企業情報
当該企業による記述
Direct Channel Support System is UK’s leading supplier of Strut Channel, Cable Containment including - Cable Tray, Cable Basket Tray, Cable Trunking & Cable Ladder Rack extensively used in the constructions, HVAC, Mechanical & Electrical industry.
連絡先
Bridge Road, DY4 0HR, Tipton, 英国
- 0121 270 8507
- sales@directchannel.uk.com
- www.directchannel.uk.com
4.5
優良
2159件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Direct Channel Support Systems Ltd からの回答
Hi Patrick, thank you for your great review. We’re pleased to hear your order arrived exactly as expected and was delivered without any issues.
We appreciate your feedback and look forward to serving you again soon.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi, thank you for your positive review. We’re delighted to hear you received great service and that your order arrived next day and in full.
We appreciate your support and hope to serve you again soon.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi Neil, thank you for your review. We’re glad to hear everything was all good and that you were happy with the service provided.
We appreciate your feedback and look forward to assisting you again.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi, thank you for your review. We’re pleased to hear you were happy with the price, material quality, and prompt delivery.
Your feedback is appreciated, and we look forward to serving you again.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi Paul, thank you for your review. We’re glad your transaction was quick and easy and that delivery was prompt.
We appreciate your support and hope to serve you again soon.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi Andrew, thank you for your great review. We’re pleased to hear you found our products to be great value and our service swift and efficient.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi, thank you for your positive review. We’re pleased to hear you were happy with the products and found them to be well priced.
We appreciate your feedback and look forward to serving you again soon.
Kind regards,
Direct Channel Support Systems
Buying was easy
Buying was easy, delivery was very fast, everything I ordered turned up and all the products were of very good quality. Returning customer.
2025年11月18日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi Barry, thank you for your great review. We’re delighted to hear the buying process was easy, delivery was quick, and all products arrived in perfect condition.
We appreciate your continued trust in us and are glad to have you as a returning customer.
Kind regards,
Direct Channel Support Systems
Fast, great prices, efficient delivery - lousy packaging.
Fast and efficient service, parts were exactly as described, all at a really good price. Small gripe: packaging for heavy ironware was insufficient. On delivery it was badly torn, with items poking out. Miraculously none of the small (loose) parts had fallen out, phew.
2025年11月17日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi Paul, thank you for your detailed review. We’re pleased to hear you were happy with the pricing, product quality, and delivery speed.
We’re sorry to learn about the condition of the packaging on arrival. Heavy ironware can sometimes place strain on parcels during transit, but the packaging should still remain secure. Your feedback has been passed to our packing team so we can strengthen this further and prevent a repeat.
We’re glad nothing was lost, and we appreciate you bringing this to our attention.
Kind regards,
Direct Channel Support Systems
Excellent variety of strut channels & fasteners
Wide variety of strut channels and accessories at great prices. Also the delivery was as promised, no issues and perfectly on time. Definitely is now my vendor of choice for strut channels and such items.
2025年10月31日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi, thank you for your excellent review. We’re delighted to hear you were pleased with our range of strut channels and accessories, as well as the pricing and on-time delivery.
It’s great to know we’ve become your preferred supplier for these products. We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Direct Channel Support Systems
Very quick delivery
Very quick delivery, but the order was mixed up (M8 studs with M10 base plates). We asked for replacement a week ago and haven’t heard back.
2025年11月11日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi, thank you for your review and we’re very sorry for the mix-up with your order and the delay in resolving this.
We’ve checked our system and we did not receive any replacement request on our support email. We can see that you replied to the invoice email that was sent from hello@directchannel.uk.com
, but this address sends automated order confirmations and invoices only — it is not monitored by our team. Unfortunately, this means your message wasn’t seen.
We will now review the email you sent and arrange a resolution for you as a priority.
For any future enquiries or replacements, please contact us on orders@directchannel.uk.com
, call us directly, or use our live chat so we can assist you straight away.
Thank you for bringing this to our attention, and our apologies again for the inconvenience.
Kind regards,
Direct Channel Support Systems
I recommend Direct Channel
Website takes some navigating but not as bad as others. The service from Direct Channel was great my order was dispatched super quick but the carrier not so good. They delivered all my packages but I was supposed to sign for it according to Direct Channel T&Cs but I was not told when my packages were being delivered so I was not in so they just left it in front of my house I’d like to think if I had had a problem Direct Channel would have helped 🤞🤞.
2025年11月7日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi Angus, thank you for your detailed feedback. We’re pleased to hear you were happy with our service and the speed of dispatch, though we’re sorry the delivery experience wasn’t as smooth as it should have been.
Regarding the signature requirement, you are correct — historically, many of our shipments required a signature. However, we have recently updated this because a large number of weekday deliveries were being delayed or returned when customers were not available to sign. Allowing couriers to leave items in a safe place helps ensure parcels arrive on time without unnecessary delays or failed deliveries.
That said, we understand the importance of communication, and we appreciate you highlighting this. We would have fully supported you if anything had gone wrong, and we’re always here to help should an issue ever arise.
Thank you again for your review.
Kind regards,
Direct Channel Support Systems
Ordered what I wanted delivered…
Ordered what I wanted delivered promptly great service
2025年11月1日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi Ian, thank you for your great review. We’re pleased to hear your order arrived promptly and that you were happy with the service provided.
We appreciate your feedback and look forward to serving you again soon.
Kind regards,
Direct Channel Support Systems
First rate
First rate. However, avoid buying the welded brackets to suit Unistrut as the welds protrude and affect the accuracy of an assembly. The order was processed rapidly, despatched the same day with a good choice of carrier.
2025年10月30日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi, thank you for your detailed feedback. We’re very pleased to hear you were happy with the speed of processing, same-day dispatch, and delivery options.
We also appreciate your comment regarding the welded brackets — this has been noted and passed to our production team for review to ensure improved fit and consistency in future batches.
Your insights are valuable, and we’re grateful for your continued support.
Kind regards,
Direct Channel Support Systems
Customer service was speedy and helpful…
Customer service was speedy and helpful in resolving a query/problem and resolved the issue quicker than I could explain the problem. I'll definitely be shopping with these guys again.
2025年10月24日
Direct Channel Support Systems Ltd からの回答
Hi Colin, thank you for your fantastic review. We’re really pleased to hear our customer service team was able to resolve your issue quickly and efficiently.
Your positive feedback means a lot to us, and we’re delighted to know you’ll be shopping with us again.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi Timothy, thank you for your kind review. We’re glad to hear you were happy with our service and the quick delivery.
We really appreciate your feedback and look forward to serving you again soon.
Kind regards,
Direct Channel Support Systems
Great service and prices
Great service and prices, very quick reply to a delivery problem as you would want. My go to supplier for this material.
2025年10月23日
Direct Channel Support Systems Ltd からの回答
Hi Richard, thank you for your excellent feedback. We’re delighted to hear you were pleased with our service, pricing, and quick response to your delivery query.
It’s great to know we’re your go-to supplier for this material. We truly value your continued support.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi Brian, thank you for your kind review. We’re pleased to hear you were happy with the product quality and our prompt delivery service.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Direct Channel Support Systems
Direct Channel Support Systems Ltd からの回答
Hi K.D., thank you for your great review. We’re delighted to hear your Unistrut trolleys arrived quickly and met your expectations for quality.
We really appreciate your feedback and look forward to serving you again soon.
Great prices.
I was given regular updates as to my order and the delivery. The items were delivered quickly and the prices were very good. Also great quality items.
2025年10月15日
自発的なレビュー
Direct Channel Support Systems Ltd からの回答
Hi Steve, thank you for your great review. We’re really pleased to hear you were happy with the quick delivery, regular updates, and product quality.
It’s fantastic to know our pricing and service met your expectations. We truly appreciate your feedback and look forward to serving you again soon.
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