Dufry レビュー 

Rebranded as Avolta. Ordered online for collection from two different airports. First one they cancelled my order ('can no longer fulfil'). Second one still pending after the day of the flight; no response to enquiry form.

I have been to so many airports but I never faced such a rude a person in my life . I noticed her ID 818678 BECAUSE THERE IS NO NAME IN IT. SHE WAS behaving so rude manner which shouldn't be sales person doing, she totally doesn't know how to give a respect to the customer ,I think she's in the wrong place hopefully her supervisor or manager could take this seriously and take some action.OR ELSE THEY WILL BE LOSING THEIR REPUTATION . I suppose to give 0 starts but the system is not allowing. For future customers if expecting respect for yourself pls avoid visiting this duty free.

Every airport experience with Dufry that I have ever had, has been frustrating in one way or another. Most recently (Heathrow) it was a long slow moving line with only one cashier, and broken self-serve machines. I'll give two stars instead of one since it's an improvement over last time (Gatwick) where they served people behind me in line, ahead of me so I left without my purchase. Avoid this place if you can and buy on High Street for probably the same price.

Wrong bottles at price of dearer ones( only found out when I got home),app buggy and unusable,points totally worthless and 95% of the time dearer than the off licence. If you are lucky to bag a bargain ,it won't be there for collection as the staff will buy it ,like what happened to me in Liverpool.

Went to the Hugo Boss store in the Airside area, Duty Free at Zurich airport, asked the assistant if it was Duty free & they said Yes, they put the receipt inside a bag & sealed it with security tape, when i arrived at my destination i noticed on the receipt that VAT had been charged, wrote to ‘customer services’ they did not care, this company is totally disreputable, overpriced & best avoided !

I collected my purchase of 2 bottles of rum and went into the washroom while washing my hands I accidentally tipped the bags they just put the bottles in . Well one bottle broke. I immediately asked the person that delivered the purchase items if there was anything that could be done since the bottle broke by accident and bad packaging. I was directed to the supervisor who did not show an ounce of care with the reply it’s not their fault and he can’t do anything for me. The other employee who delivered the packages in the first place said he should have given me a replacement cause it was an accident and once the had the broken bottle and its covered top. But to no avail the supervisor did something to easy my frustration. I walked away with consuming the lost. I will try my best in future to not shop at this duty free shop again and I hope other customers see them for who they are. It was easy for them to take my money and not package my items securely. And just imagine their slogan is “SATISFACTION GUARANTEED” what a joke

To whom it may concern. We travelled on August 4, 2024. I Purchased 2 bottles of aguardiente 1 of each red litter and green of aguardiente. Also 1 the Aguardiente Real at the Duty Free Store in Medellín, Colombia. Where it was confiscated by the TSA U.S GOVERNMENT AGENCY at the Fort Lauderdale International Airport due to date showed it was dated August 1, 2024 not August 4, 2024, which they refused to let me take it because it was more than 48 hours of purchase. Am extremely upset with the outcome. I believe the total amount was between 46 to 47 dollars, we feel we were robbed by the Duty free store due to it wasn’t our fault for the their mistake in that the receipt was dated wrong. I request a reemborstmen for the wrong date. Unfortunately, my receipt was inside the sealed bag where the liquor was in. And I can't give proof of it. But you can look at the receipts of our boarding pass with Spirit airlines flight number 974 departing at 1 am from Medellín, Colombia JOSÉ MARIA CÓRDOBA on 1 August 2024. For proof.

I feel as if I have been financially raped and violated by Dufry. Antalya airport Duty Free. Every item is priced in Euros and staff encouraging higher spend by advising of upsizing perfume choices. We selected three products totalling in excess of €300. Opted to pay by card only to find that they forcibly charged us in Turkish Lira at their rip off rate of 38 against the official rate of 42.5. We were not aware of this until we were given the receipt. An absolute massive Con !! A complete rip off !! You want paying in TL then price stock up in TL. Buyers - You have been warned !!

Just experienced the total lack of customer care from this company.
I was incorrectly charged in Sterling despite stating that I wanted to pay in Euros.
Dufry have absolutely refused and advised me to return to the Canary Islands to correct the matter!
Deliberately unhelpful and I now have no option but to dispute the transaction with my card provider.
I will do all I possibly can to avoid this company in the future.

Business Club is possibly the worst Business class lounge in the world - very little choices of food and drinks - too few seats for the amount of people visiting

Lufthansa seriously needs to look at replacing Dufry as their representatives

I purchased a Jamaica sweatshirt from your store in Sangster Airport Jamaica yesterday. Unfortunately, I misplaced the receipt but it is blue and manufacturer is "Around the World". It was $50.00. Upon opening the packaging on the plane, I tried to put the sweatshirt on and noticed that the garment is so poorly made, it doesn't even completely fit over my arms? For $50 I was expecting at least a sweatshirt that was wearable. I now know why these sweatshirts were packaged so tightly. A red flag should have been the markings on the package which showed size XXL but ALSO showed size LARGE. The sales clerk told me to ignore the LARGE. I always assumed duty free DUFRY products were quality. That is no longer my opinion. There is clearly no quality control in place for the inferior items they peddle.

I bought some cigars at Dufry Sao Paulo Airport Brazil. £110 paid. They are not fit for purpose. 80% so far have burned unevenly. I've requested a refund. They have obviously been poorly manufactured.

Experience so far not good. First contact with Dufry resulted in an email asking me to use a different email address. Not quite sure why my email could not have been forwarded by their operative on my behalf?

I duly forwarded the email myself with photos of the half burnt cigars and a copy of my receipt. The reply came back with a case number 112115 asking me to forward my receipt. What? Already done guys!! But sent to you again. Twice now.

Also Dufry requested that if possible could I return the goods in person to the outlet in Sao Paulo Airport. What? Sure guys. Unfortunately you've not sent me a return ticket as yet. But I'm happy to return a box of half burnt cigar butts to you in November 2024 if you can guarantee me a no quibble replacement of my goods should I live that long.

There was also a suggestion that, if I was unable to return the goods to Sao Paulo, my email would be forwarded to analysis. Uh! What does that mean?

I imagine that this company is global and has huge assets to soak up a refund of £110. However at the moment they are using delaying tactics and making unnecessary demands of me to procure a replacement or refund. I'll be keeping my photographic, video and physical evidence should a refund not be forthcoming.

Hopefully I'll be able to forward a positive updated review if Dufry get their act together.

Review update.

Well have been able to give dufry their first 4 star rating. Heard from the company in Brazil today requesting my iban and swit information in order to recompense me.
Next a 5 star rating when the money lands in my account. Given the amount of negative reviews of this company and general dissatisfaction it is good to report something positive ..... albeit a complicated roundabout procedure

2nd review update.

Well done Dufry. My refund has landed in my account. Congratulations on your first 5 star review.

Ordered items to collect. Items were ready for me but 10% discount wasn't applied.

Terrible website

Impossible to navigate

I have tried to order scotch in different countries (South Africa, Spain) and nothing is working

Waste of time

I used click collect to make order at Sofia airport.I ve got mail with orders number,but nobody confirm my order.So,I email them and got reply that order will wait for me.Can guess, at Sofia duty free no order waiting for me.They never heard about click&collect option,they didn t ask me about my order number.In a meantime my ordered perfume was sold,so I was so frustrated.They don t care about customers,site is bad and you can t make your purchase from home.Just waisted my time and nerves.

Made an online purchase for pick up at YYZ. Emailed to cancel order, response was they don’t have access to online orders and one must do it online. Went online after logging in and there is no way to cancel. Visited counter on day of pick up to cancel and they stated no problem. I didn’t pick up the order and was charged for it. Emailed customer service many times with only them avoiding all accountability. Made a claim with visa. Do not use Dufry/Toronto duty free online. Not worth the extra 20% off for this headache.

Liverpool Airport recent visit. Reserve & Collect? Let's rename it 'Try and Reserve as the website keeps crashing & order wont be at the Collect area despite getting email Confirmation' . Total waste of time, even agent at the counter said it was rubbish and they always have problems.

Hi, Erak-Lojpur Raela, thank you so much for all the help you provided at the duty free shop in Zurich. We Appreciate your kindness and ofcourse your colleagues at the store as well. It was a nice experience. Thanks a lot, hope to you meet you all again. Best wishes, Ganesh

4. DEVOLUCIONES
¿Puedo devolver los artículos que he comprado?

Nuestro equipo de Atención al Cliente gestiona las devoluciones. Si quieres devolver algo, ponte en contacto con ellos a través del email redprivatesales@ dufry .com

¿Cuánto tiempo tengo para efectuar una devolución?
Las devoluciones pueden efectuarse hasta 60 días después de la recepción del pedido.

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Desde 16 de Nov nadie contesta por correo electronico, entonces no puedes devolver nada. No hay numeros, no hay atencion del cliente.

Nunca mas, es peor que visto y voy a denunciar a OCU. No puede ser que empresa tiene tan mala competencia y no tiene derecho decir no a devoluciones cuando de mi parte todo corecto.

I will purchase from this company again.
In Lax i made a purchase through the self check out. There was nobody in line behind me and I am quick. The very rude clerk stepped in front of me and started pressing buttons to complete purchase. She charged an extra donation i did not agree to. It was only 97 cents but it was the principal. I was in Self Checkout and did not agree to this charge.
I contacted Dufry. They refunded charge but instead of credit to my debit card they wired it to my account. It is ridiculous to place a wire for 97 cents. In turn my bank charged $20 to receive wire and added $36 overdraw fee because it is not an account I use and did not have funds in it. So the 97 cent refund cost me $56.
Now on the return trip I purchased a liter of liquor. The clerk sealed it in a bag but did not enclose receipt in bag. Returning through customs the security would not allow me to bring it because receipt enclosed in bag. So I had bag searched because they treated it like I was smuggling bottle.
Dufry is absolutely a ridiculous company. Do not buy from them.