Dufry レビュー 

The one place you think your bank card will be safe. Landed in Bali and bought goods at duty free on arrival. Later checked my account to discover my card had been skimmed. It was a brand new issue and this was the first time it had been used. Thankfully I was on the ball and noticed it pretty sharpish, locked my card and contacted my bank who cancelled it. Woke up next day to numerous failed transactions across the world. Still waiting on a reply to my email with the receipt attached with all the information regarding cashier number etc. Goodness knows how many other people were scammed. Shocking.

Bought a bottle of tequila. As I hadn't bought duty free alcohol before I assumed they knew what they were doing - however, they put my purchase in a plastic bag and sealed it with a cable tie. At Heathrow it was confiscated because it didn't meet the standards. Although they are the first shop you come to when you get past security, do not shop here. Dufry are supposed to be a respectable company but this incompetence seems to be the norm at this airport.

In 12.02.2022 I bought from Mexico City airport, Terminal 1, a Chloe perfume using my application. I was able to make this because I was travelling to Bogota, Colombia.
Arriving in Bogota I noticed, when I unsealed the perfume, that the perfume pump was already loaded with perfume (it seemed suspicious to me, because usually a new perfume requires a few presses until it can be sprayed with perfume). Then I realised that the smell of the perfume only kept a few sprays and nothing more. Later I would find that the label on the bottom of the bottle is strange (part of the writing is in one direction and another part in another direction).
All this shows me that I paid 103.5USD on a FAKE !!!
Please tell me this is not true!!!

One star is extremely generous. In October 2021 at Rhodes airport in Greece I was mis-sold some after shave balm and was told it was splash on after shave. I contacted Dufry customer service by email and this is where the saga starts. They replied after one week and emails have gone backwards and forwards for THREE MONTHS. Eventually they offered me a refund on 8th December within 10 working days. I finally received the refund on 10th January and due to exchange rates lost £10 pounds on the transaction. Incredibly bad customer service which needs seriously looking at. I will never buy from Dufry again which is a shame. Be careful. If you want to buy ok, if you want to return no way!

QUICK TO SELL IMPOSSIBLE TO RETURN A DEFECTIVE PRODUCT - DO NOT BUY
Sold defective fitbit and did not allow to return on the store, but referred to a phone line. The phone line (hard to reach) and an answering machine refers to an email for an expert to contact (if they do) to supervise the product and maybe exchange or refund. QUICK TO SELL IMPOSSIBLE TO RETURN A DEFECTIVE PRODUCT - DO NOT BUY

Non-existent customer service. Bought audio ear buds in Atlanta's Hartsfield Jackson airport at Brookstone store that cannot be charged.

Brookstone refers me to Hudson as their operator who in turn refers me to Dufry. No phone number and chat function, despite stating I am first in queue, is dead.

Fortunately I paid with a credit card and it is pending dispute and chargeback - I am trying in good faith to have the item replaced. Instead I will dispute the charge.

I paid $49 for the item, but it will cost them a bank fee to dispute. Lost product, lost revenue, gained an expense.

If only someone would be responsive to my inquiries. If walking past a Brookstone store, keep going.

Unfortunately this company deserves no stars. It is untrustworthy and customer satisfaction statements are fake, meaningless words.
I purchased 3 perfumes at red Dufry duty free at Mallorca Airport. One perfume had expired in 2018 and was unfit for purpose, the other was made in early 2019 and the shelf life was short and not what I wanted. I informed them of my dissatisfaction with the products but so far I have been largely ignored and my requests for a refund have been ignored. In fact they have been very unhelpful and are pretending not to understand that codes on bottles of perfumes can be checked for freshness. I have supplied them with pictures of the receipts and pictures of their out of date perfumes, but this has made no difference. It's a bit like 'Del boy who suddenly can't understand English'! But I reckon they are behaving in this way because regretfully, I paid these people in Euros (cash) so they think they can get away with it. Furthermore my request for a form to make an official complaint has also been ignored. All this from a company that plasters it's receipts with wild statements about customer satisfaction 100% guarantees and visuals of joined hands. Do not be deceived by this B....s...t!
Take this as a warning to fully check your purchases before leaving Mallorca Duty Free, because once you leave their country and find a problem with their goods, you will be ignored.
SHAME ON YOU DUFRY!
I WANT EVERYONE TO KNOW ABOUT YOUR DECEIT SO OTHER MEMBERS OF THE PUBLIC DO NOT BECOME A HAPLESS VICTIM LIKE ME!

Bought some alcohol souvenirs at the Los cabos airport and the bags they were in were not duty free and the tsa confiscated it at my connecting flight . That’s just me but I’m sure their are thousands of people that this has happend to

Ugh, I love shopping in DuFRY when I am traveling but buyer beware. If you need to return anything - don't hold your breath. I tried returning some sunglasses in the store that I bought them about thirty minutes after my purchase because I found a different color that I liked better. They told me they don't do returns in the store and I had to go online. Their online portal does not work. So, now I am stuck with two of the exact same pair of sunglasses. They suck.

Extreme bad service from the retail at Casablanca Airport Transit area where the cashier just literally force you to buy things that you do not need by just charging you and ask you to take it or leave it with an atrocious attitude.
Extremely slow feedback service from the customer relation team, replying take weeks for each response and no intention of showing how their customer services can be improved.

Traveled thru Cancun airport 2/8/20, bought vanilla and they didn’t seal it properly when I got to Chicago for a connecting flight the TSA threw it away!!
I sent a email to customer service and they asked me to send a picture of my receipt.
I sent the receipt photo and they said it was the wrong receipt. They gave me 3 receipts, all they had to do is research the date and transaction # from the receipt and credit my account which I supplied to them.
So here we are going back and forth about crediting my account and they emailed me to say the need my bank account and the address to my bank!!
Excuse me.....
I told them to shove it! Who in there right mind would send all their bank info for a simple credit to the actual credit card?
I agree with the other people posting, their customer service is a waste of time!

Dufry is the sort of company that exemplifies everything that’s wrong with bad businesses.

Their “loyalty” scheme (Dufry Red app) is a joke and good luck with trying to get ANY response from the customer service team.

I would NOT buy anything of high value from their stores because if you have a problem or request a legitimate refund they will not respond. Basically this is a crooked company monopolising the Duty Free industry.

AVOID if you can!

I shopped at Dufry Toulouse Airport 28/1/2020. Very bad experience. The price of cosmetics is more expensive than Sephora in downtown Toulouse (where they have 20% VAT!!!). So the prices are higher than what you can buy in the city. I shopped at Sephora and bought a 150 ml Hugo Boss deodorant at 24 Eur. The airport security confiscated it, because the spray is more than 100 ml (I thought this restriction only applies to liquids and not spray. I guess i was wrong). so I bought at Dufry at 25 Eur. I also bought Marlboro Gold at around 55.50 Eur a box (total 80.50 eur). This is very expensive. At the cash register saleswoman charged me in dollars which came out around 93$. I checked online the conversion rate, it should have been 88$. So there is about 6% conversion commission from Eur to USD with Dufry. The salespeople were very nice.

This company is terrible. Have emailed several times with no response, the phone number doesn't connect and my points are not accumulating for the last few years, but no one replies to the emails. Shambolic company.

A monopoly that fixes prices for necessaries such as water at absurd levels. They have travellers at their mercy and fully take advantage of it. They represent crony, rigged capitalism at its worst

Misleading customers by claiming that you can either exchange or get a refund for a product you are not happy with for any reason, but it is not true - even providing evidence that you are entitled to it... Customer service is practically non existent - ignore emails and calls.

They have a website in Australia for making online purchases that just does not work and has been like that for more than 12 months and always their reply it is a technical issue.
I got a HAPPY BIRTHDAY 10% offer from Red that you will upgraded to Platinum Membership for 30 days and get 10% off your purchases.
The offer is now just 12 days old and is valid for 30 days. It does not work and says online that it has been tried too many times... that's cos your website does not work.
Dufreys is a joke worst experience ever and that can not overide their system if you call them on the phone as is an online offer only. Even without that offer 2 months ago I tried to order online but it just does not work despite trying 6 times.
Go get it fixed Dufry, it's a joke

They will cheat you !
I was travelling from Santiago De Compostella in Spain.
Wanted to buy a bottle of gin.
Found a shelf with 3 types of gin.
The sign said 20% off of the price.
1 type was specifically mentioned with excact price. the 2 others ???
well, there were a "standard" sign saying 18 €, so obviously that's what i expected the price to be, but no...
It turned out the type I had chosen costed €19,25.
Hey... € 1,25, who cares ?
well, I do.
If the price-tag says 18 €, then I expect the price to be €18,00!

Terrible customer service and poor quality goods! I bought a watch in one of their duty free port shops. A few hours later it had snapped and fallen off my wrist. I have now used their online complaint form THREE times, and included a photograph of the watch and receipt as requested, and not had one response from them yet other than an automated "we will get back to you in 2 days." Don't waste your time and money on crap like this. They also have a terrible reputation with duty free airport staff of being mean and miserly. They clearly don't really give a damn but like to tell you on their website how important good service is to them. Load of rubbish!