Dyefor レビュー 

The monogrammed phone case for my wife’s phone looks great. The only reason I didn’t give a 5 star review was as it took about 4 weeks to arrive from ordering. I did receive an email saying it was delayed due to some technical issues they were having and I was offered the choice of a full refund or to simply wait for it. Glad I decided to wait it looks great and she’s well happy with it

Re: ORDER 421955
I still haven’t received my personalised photo phone case, your confirmation email states 3-5 days and it’s been well over that now l, and no reply to my email chasing my order even though it received an auto reply saying you will be in touch with me in 2-3 working days, it’s been 5! I even tried to contact you on the online chat to be told to allow you 24 hours to get back to me and it’s been 3 days since that! I don’t understand why you won’t respond to me. I chose you again for a personalised phone case as the previous one for my old phone was perfect. If you cannot complete my order for whatever reason then please kindly refund my payment and I will try elsewhere. Please contact me as I have had no choice now but to leave a review like this to get your attention. Thank you Leanne

Order 3 phone cases, was told product was delivered but nothing had arrived as I was at home that day the apparently delivered them, Emailed customer services straight away to receive a standard reply I have emailed 3 times since and also contacted Royal Mail who can’t accessible the tracking information as there isn’t any

I have just received the wrapping paper and it's amazingly good quality. I will definitely be ordering from here again, thank you

Excellent service received, fast and professional support and the phone case I received is of exceptional quality.

I am most impressed.

Thank you Dyefor!

I initially placed one order for personalised wrapping paper & matching banner on the buy 2 get one free deal which was great no problem.
So i placed another order for my twin grandchildren the following week i had to prompt where it was as it hadn't arrived after a week. When it arrived I had ordered 2 lots of paper n 2 banners but only one of the banners was in the bag, so I emailed straight away which was a Saturday no response so emailed again on Sunday n then again Monday morning they finally responded on Tuesday asking had it arrived separately, this was the day of their birthdays do I then could not use one banner without the other.
When I asked to be refunded he told me he couldn't as I had received it as a free item. I ordered 4 items paid for 3 but only received 3 so one of those items should have been free but they have not replied to my emails just ignored them.
I will mot be using this company again.

Phone cases with printed backs clear on the sides, so colour of the phone shoes through. It is a good job my phone is black other wise it would not have matched the coloured case. I also ordered a snowman case which looked like it had a white background but it is clear, so rather than a white snow scene it looks like a night time snow scene - good job my phone is not yellow as that would have looked odd! None of this was clear on the website.
Order took too long to arrive - ordered on 25/05 and finally arrived on 03/06. I assume the delay was because two of the cases were customised, although, if this were the case, then it should mention likely delivery times on the website. Neither were any of my messages answered when trying to contact the company via the chat, nor the email I sent either / poor customer care too!

I disagree with your reply. Whilst it says the snowman case is clear in the last sentence of the description, it is NOT shown as a clear case in the pictures, and it is the pictures that are the first thing people see. It is shown as a.) having a white background and b.) having black sides. The other two cases I purchased also show as having black sides which they have not - they are clear too. This is misleading.
I note your offer of credit on the shipping, but you are, or should be if you had checked my order, aware that I did not pay shipping costs as my order was over the minimum value, so this offer is pointless. Neither have you made any reference to the chat messages and email that you ignored too.

Really helpful with re delivery of product and great customer service!

Marble wrapping paper showed glossy paper online, what I recieved is an extremely pixelated matte finish. At 18 pounds for the roll I certainly won’t be buying from here again. It’s so bad I won’t even wrap the presents I had planned to with it.

The picture is tiny on case wouldn’t recommend at all

Amazing customer service
Henry went above and beyond to get my phone case delivered to me. He answered all emails quickly and efficiently. I will definitely order from them again !!

When I contacted the company via email to explain my items hadn’t arrived, I received a prompt response back from them apologising. Their message was sincere and genuine as they were really disappointed my goods had not been received.
They explained they were reliant on a ‘third party’ (Royal Mail) to deliver the items within timescale and had recently received feedback explaining others had been let down.
Their customer service was outstanding and they offered me a voucher to spend with them as a way of saying sorry (even though it wasn’t their fault).
They have gone the extra mile and I would recommend them to everyone.

Helpful with fixing my problem and quick to reply

Great customer service and fast response. Really helpful and a great product.

Excellent customer service and great products. Highly recommended

My photo phone case peeled and Henry sorted the problem out for me so tgank you very much.

Don’t waste you re money scammers i m still waiting for a phone case ordered nearly 2 weeks ago was promised delivery in 2-5 days!!!!
Take your money and don’t deliver
It’s unfair to treat people like this we work hard for our money to be taken off us …. I ve requested a refund but up to press no response
DONT buy from here

7:5/25 update; following my review I was contacted by Henry ( see previous response) , an apology was issued anc my phone case recieved shortly after
Thanks for you re response/ follow up

My husband ordered 2 personalised phone cases and and they did not arrive, Royal Mail had marked them as delivered. We contacted RM and they told us to contact supplier. We did this and Dyefor replied promptly and offered to have them shipped again, which we agreed too. They stayed on contact throughout and were very polite. Would recommend.

I was desperate to impress my wife on her BIG birthday! The gift situation was not looking that good but……..I found this amazing and impressive personalised wrapping paper!! Even the kids were impressed!!
Thankyou Dyefor

Customer service from this company is 2nd to none, I had a slight issue with the timing of when I needed my product for and they went above and beyond to make sure I had it for the date I needed. Thank you!