We have had a few issues since getting the keys, but every single one has been rectified. Vikki in Customer Care has been superb at organising remedial work so thank you so much Vikki. Matt & Alan on... もっと見る
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From our very first enquiry to moving into our new home we’ve been really happy with how everything has been with Elan. Andrea has been brilliant, always on hand, communication has always been great a... もっと見る
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We have had an amazing experience with Tower Gardens in Darwen. Cannot thank you Collette enough, she has definitely put us at ease with buying our first home with a wealth of knowledge. The process h... もっと見る
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Carol has been an absolute superstar. From her taking over my case all actions have been dealt with swiftly and professionally. Thank you for your input and support.
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企業情報
Elan Homes について
当該企業による記述
Homes You'll Love Inside Out
Elan Homes
We’re committed to building some of the best quality new homes in some of the UK’s favourite locations, as well as creating sustainable communities that you’ll be proud to call home.
At Elan Homes we take great pride in the homes we build, where we build them and the communities we create, so that our customers get the maximum satisfaction from the whole experience.
Traditionally styled exteriors are complemented by stylish interiors and at Elan Homes we offer a level of personal service we think our customers deserve. This all adds up to a fabulous new home that we think you’ll love inside out!
連絡先
Oak House, CH65 9HQ, Ellesmere Port, 英国
- 0845 481 8801
- enquiries@elan-homes.co.uk
- www.elan-homes.co.uk
4.4
優良
338件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 83％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rosie has been great with us
Rosie has been great with us , helping us reserve our house. Everything we needed to know Rosie has told us, very helpful, friendly and all round fab customer service.
Thank you 😊
2026年4月1日
自発的なレビュー
Elan Homes からの回答
Hi Danielle,
Thank you for taking the time to leave such lovely comments about Rosie. She is an extremely valued member of our team and we will ensure this feedback is passed onto her. We’re really pleased to hear that she provided you with a high level of customer service—this is exactly the standard we strive to deliver to all of our customers.
Thank you again for sharing your experience.
The Elan Homes Team
Great Customer co-ordinator
Despite woeful construction site management and a seemingly indifference by construction management to the abismal choice of and performance of sub-contractors, roofers in particular, to carry out remedial works the customer co-ordinator Ms.Lynn Murphy proved a saving grace, an absolute jewel who was always polite, efficient and put the customer first whilst affording a kindly understanding for customers experiencing defects in their new build home and persistently chasing sub-contractors with seemingly little support from construction management. Thank you Lynn Murphy!
2026年3月20日
自発的なレビュー
Elan Homes からの回答
Good morning,
Thank you for taking the time to share your honest feedback. We’re very sorry to hear that our subcontractors and site team did not meet expectations, and we sincerely apologise for any frustration caused. Please be assured that we take your comments seriously and will use them to improve our service moving forward.
We are, however, delighted to hear about your positive experience with your Customer Coordinator, Lynn. She is a valued member of our Customer Care team, and it’s great to know she was able to resolve the issues for you.
While we regret that some aspects of your journey fell short, we’re pleased that your experience was ultimately turned around.
We will be sure to pass on your kind comments to Lynn.
Thank you again for your feedback.
The Elan Homes Team
We came up to see a house for our son…
We came up to see a house for our son his first one we dealt with Rosie wow what can we say from the start she made us feel so welcome and she was so polite any questions we had was answered in a very professional manner and anything she was not sure on she found out the answers for us very quickly.She went through everything we needed to know and the process that my son will go through in buying his new home we can’t thank her enough and our son is so excited and looking forward very much to moving into his first home thank you so much Rosie you have made our son very happy you are a star ❤️
2026年3月22日
自発的なレビュー
Elan Homes からの回答
Hi Mr Buxton,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Rosie made you feel welcome from the outset and was able to answer all of your questions —this is exactly the high standard of service we strive to uphold for all of our customers. We will ensure she receives your feedback.
It’s wonderful to know your son has chosen to buy his first home with us—please pass on our huge congratulations to him on this exciting milestone!
The Elan Homes Team
House is fine, but heating is not!
House is fine, but Sharon has now been in the property since February 2025 and the heating doesn't work after 10:30pm. There have now been many, many engineer visits, and every one says it's fixed... and it's not!
I will try to contact Elan HQ one last time, but we're not hopeful.
2026年3月23日
自発的なレビュー
Elan Homes からの回答
Dear Mr Burgess-Joyce,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Unfortunately, we’re unable to identify Sharon from the information provided.
To help us look into this matter further, please contact our Customer Care team directly with your details, including the development and plot number. This will allow us to fully understand your concerns and work towards a resolution as quickly as possible.
Our team is here to help and can be reached at customercare@elan-homes.co.uk
We take your concerns regarding the heating seriously and would appreciate the opportunity to investigate and resolve this for you.
The Elan Homes Team
I had a great experience in visiting…Elan Homes in Tyldesley
I had a great experience in visiting the Elan site in Tyldesley. Alisha was very knowledgeable and extremely helpful in my arranging the reservation of my new property.
2026年3月1日
自発的なレビュー
Elan Homes からの回答
Hi Pat,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience when visiting our Garrett Hall Fields site in Tyldesley. It's especially great to know that Alisha was able to assist you and make your visit a pleasant one!
The Elan Homes Team
Fantastic experience from start to…
Fantastic experience from start to finish. Every question answered in detail.Straight forward from appointment booking, 3d views, show room view, management of customer expectations and follow up service. I'd highly recommend their services. Andrea made the whole experience so seamless.
2026年3月7日
自発的なレビュー
Elan Homes からの回答
Hi MrSirbb,
Thank you for taking the time to leave such a kind review. We're delighted to hear that you had a fantastic experience from start to finish, as this is exactly what we always aim to deliver.
We will also pass on your lovely feedback to Andrea, who will be very pleased to hear it!
The Elan Homes Team
So far the experience has been good
So far the experience has been good, Rosie has been most helpful and a pleasure to deal with. I'll of course update the review if anything changes once we get the house but so far the experience has been pleasant. Especially as first time buyers..
2026年3月6日
自発的なレビュー
Elan Homes からの回答
Hi Connor,
Thank you for taking the time to leave a review. We're glad to hear that Rosie has been helpful during your experience so far as first time buyers. We will pass your feedback on to her!
The Elan Homes Team
Just moved into our brand new home at…
Just moved into our brand new home at Tower Gardens where Rosie is the sales executive. She is a true asset to Elan Homes. From our initial enquiry through to final completion, Rosie has provided exceptional customer service, excellent knowledge and is extremely good at her job! Nothing was ever too much trouble, and every query we had was answered with great expertise and a huge sense of calm, especially when it looked as if our new home purchase might collapse at the very last minute!
This journey has not been smooth (due to complications within my chain) and there were times when it appeared all was lost, but with her vast experience, Rosie kept it all on track and reassured us with her support at every stage.
With her fabulous personality, very calm demeanor, and huge competency, Rosie is perfect in her role. In fact, if there is an Elan "Employee of the Year" Award, it should go to our Rosie!
I'd also like to thank Marie (the Sales Director), Ken (Site Manager), Steve (the interim Manager), and Chris from EPH for all their kind assistance too. They have all been very helpful.
Our new Elan home is beautiful. Really modern and tasteful. I love everything about it, and it feels like we are living in a five star hotel! I know we are going to enjoy living in it for many years to come. It truly is very special to us.
Snags have been minimal and the teams dealing with them have all been swift to respond and efficient at fixing them. We have found the aftersales service good.
To anyone thinking of purchasing an Elan home, I'd say 'Go for it'. We were unsure at first, but now really glad we took that step. This new home is simply lovely 🏡
THANK YOU Rosie, for everything, we wish you all the best for your future ❤️
2026年3月3日
自発的なレビュー
Elan Homes からの回答
Dear Jane,
Thank you for taking the time to leave such lovely feedback about Rosie. We are delighted to hear about your positive experience and that she was able to provide exceptional customer service and reassurance throughout your journey with us.
We will most definitely pass on your thanks to Rosie as well as to the wider team.
It’s especially wonderful to hear that you are pleased with your new home. We hope you enjoy settling in and making many happy memories there for years to come.
Thank you again for your recommendation and for choosing Elan Homes.
The Elan Homes Team
A Smooth and Stress-Free Experience Thanks to Rosie
From our initial enquiry through to reserving the property, Rosie was fantastic. She was friendly, professional, and incredibly helpful throughout the whole process.
She kept us informed at every stage, answered all our questions, and made the experience smooth and straightforward. Nothing was ever too much trouble.
We’re very grateful for her support and would highly recommend Rosie.
2026年3月1日
自発的なレビュー
Elan Homes からの回答
Dear Dan,
Thank you very much for taking the time to leave a review. We’re delighted to hear that you’ve had a smooth and stress-free experience, supported by Rosie throughout the process.
We truly appreciate your recommendation, and we will be sure to pass your kind feedback on to her — she will be very pleased to read your comments.
Thank you again for choosing us, and we wish you all the very best.
The Elan Homes Team
Reassured
From our initial enquiry to reserving a property today, Rosie has been fantastic throughout. Very helpful and happy to answer any question. She’s very knowledgeable on the process which I am not so again very helpful. Really happy with the process so far and feeling reassured going ahead with buying a property.
2026年2月12日
自発的なレビュー
Elan Homes からの回答
Dear Kayleigh,
Thank you for taking the time to leave such a lovely review about Rosie. We truly appreciate your feedback.
We’re delighted to hear that you’re feeling reassured and happy with the support you’ve received so far. Buying a property is an important milestone, and it’s great to know Rosie has helped provide confidence throughout the process.
Wishing you all the very best as you move forward with your purchase!
The Elan Homes Team
SMOOTH TRANSACTION, EXCEPTIONAL SERVICE
I'm absolutely delighted with the service provided by Rosie from Elan Homes for the exchange and completion of contracts for my new home purchase. Rosie's professionalism, knowledge, and clear communication were outstanding, but what truly impressed me was her unwavering dedication and determination. She showed a never-say-no spirit and a refusal to give up, going above and beyond to ensure a smooth transaction. Her expertise and guidance were invaluable. I would highly recommend Elan Homes for their excellent service and would particularly like to thank Rosie for making the process so seamless. Excellent service from start to finish.
A Heartfelt Thank You
Dear Rosie,
I just wanted to take a moment to thank you personally for your unrelenting effort and dedication throughout the entire process. Your hard work and commitment have been truly appreciated, and I'm grateful for your support. I'm looking forward to completing the process and moving into my new home. Thank you again for everything.
Best regards,
Paul
2026年2月10日
自発的なレビュー
Elan Homes からの回答
Dear Paul,
Thank you very much for taking the time to leave such thoughtful and positive feedback.
We are delighted to hear that Rosie made such a meaningful impact on your journey and that she was able to support you in a way that made the process feel smooth and seamless. Providing clear guidance, reassurance, and attentive service throughout is something we pride ourselves on, and it is wonderful to know that this was reflected in your experience.
Your kind words will mean a great deal to Rosie, and we will ensure that your feedback is shared with her and the wider team. Recognition like this is always greatly appreciated.
Thank you once again for your recommendation and for placing your trust in us. We wish you every success as you complete the final stages of the process and begin this exciting new chapter in your new home!
The Elan Homes Team
Smooth buying process
Myself and my wife were first time buyers so we didn’t have much of an idea about the home buying process. Rosie was really helpful and has been clear and proactive with her communication throughout the whole time. Would recommend!
2026年1月24日
自発的なレビュー
Elan Homes からの回答
Hi Alex, thank you for taking the time to share your lovely feedback.
We’re delighted to hear about your positive experience with Rosie, our Sales Executive. It’s great to know she was able to guide you through the home-buying process and provide support whenever needed.
Wishing you all the best in your new home!
The Elan Homes Team
Really dodgy company
Really dodgy company, change contracts after completion. Your land and house are not yours. Contractors mostly are really incompetent and inconsiderate. They don’t do the snagging. Sub standard work. Avoid at all costs
2025年12月15日
自発的なレビュー
Elan Homes からの回答
Thank you for taking the time to leave your feedback.
We’re very sorry to read your comments, as they do not reflect the standards we aim to uphold at Elan Homes.
Unfortunately, as no name or development have been provided, we are unable to identify you or investigate the issues you have raised.
We take all concerns seriously, including those relating to build quality, snagging, contractors, and customer care, and we would welcome the opportunity to investigate this properly.
We kindly ask that you contact our Customer Care team directly with your details, including your development and plot number, so we can understand your experience and work towards a resolution. Our team is always happy to help and can be contacted at customercare@elan-homes.co.uk
We hope you will get in touch so we can address your concerns constructively.
The Elan Homes Team
Great customer service!
Lynn from the customer care team has been an absolute delight to work with - a true trusted adviser. I needed some support in dealing with a third party, and she assumed full ownership of my case, tackled it head on and dealt with it efficiently. I wis firmly in the loop with the communications and always felt in the know. I would highly recommend them for the great customer service. Thank you Lynn!
2026年1月21日
自発的なレビュー
Elan Homes からの回答
Hi Danail, thank you very much for taking the time to leave such a thoughtful review and for sharing your experience with Lynn in our Customer Care team.
Lynn is an extremely valued member of our team, and feedback like yours really highlights the dedication and care she puts into supporting our customers every day. Our goal is always to provide a high standard of customer care, and it’s fantastic to hear that Lynn was able to deliver this for you.
Your kind words mean a great deal to us, and we will be sure to pass your feedback on to Lynn and the wider team. Thank you again for your support!
The Elan Homes Team
Our new apartment
We moved into our new apartment at the Sidings, Lichfield in September. We love living here and of course some things have needed attention during this intial period. The customer care team appreciates this and is very keen to help us enjoy our new property to the full. Consequently they deal with our problems immediately and the companies they use for repairs etc are obviously well-chosen.
At Christmas a dozen of us on this new development met for mulled wine and mince pies. Everyone expressed their appreciation of customer care and the manner in which problems are sorted!
2026年1月16日
自発的なレビュー
Elan Homes からの回答
Hi Les, we’re so pleased to hear that you’re loving your new home at The Sidings!
Thank you very much for your kind comments about our Customer Care team — we always strive to resolve any issues as quickly as possible so you can fully enjoy your home.
It’s great to know that everyone you met with over Christmas were also happy with the service received. We will ensure your feedback is passed on to the team - they will be delighted!
The Elan Homes Team
It’s been great with elan
It’s been great with elan , Rosie has been so helpful and discussed everything at every turn.
2025年11月13日
自発的なレビュー
Elan Homes からの回答
Hi Mrs Turner, thank you so much for taking the time to leave such a generous review! We’re thrilled to hear about your positive experience and we will be sure to share your kind words with Rosie. Congratulations on your new home — we wish you all the best as you settle in.
5 star happy customers
From start to finish, Elan have made moving easy. We used 'easy move' and it couldn't have been simpler.
Michelle (Oak Grange) has been nothing short incredible, nothing is ever too much trouble.
Our house is perfect, we only have a couple if snags which will be fixed within the week.
Couldn't be happier ☺️
2025年11月3日
Elan Homes からの回答
Hi Mrs Wiscombe,
Thank you so much for taking the time to share such lovely comments!
We’re delighted to hear that Michelle has been nothing short of incredible — we’ll be sure to pass on your wonderful feedback to her.
It’s fantastic to know you’re happy, and we hope you enjoy your home for many years to come.
The Elan Homes Team
Ready to move.
We didnt feel pressurised to buy but appreciate all the help Tracy has given us in chasing up our estate agent to push the sale of our house through.Its mine and my partner's first house together and we can't wait to move in.
2025年9月29日
Elan Homes からの回答
Hi Andrew,
Thank you for your kind feedback. We're pleased to hear that Tracy was able to support you throughout the home-buying process. Congratulations to you and your partner on buying your first home together.
Wishing you both all the best as you prepare to move in!
The Elan Homes Team
Would highly recommend Elan Homes, Thanks Michelle.
We have been dealing with Michelle at the Oak Grange development purchasing our new build and she has been absolutely fantastic throughout the entire process. From the information she has provided, to managing the entire process she has helped make what can be quite a stressful experience, more enjoyable. No question has been too much.
The houses on the development were what caught our attention as they aligned with what we were looking for but the site team made us feel at home.
Would highly recommend Elan Homes.
2025年9月27日
Elan Homes からの回答
Hi Matt,
Thank you so much for taking the time to leave such a thoughtful review. We're absolutely delighted to hear that your experience buying a home with us was a positive one.
It’s wonderful to know that Michelle provided the support and guidance you needed throughout the process—she’ll be so pleased to hear your kind words. Creating a warm and welcoming experience is exactly what we strive for at Elan, so we're thrilled to hear that our site team delivered on this and made you feel truly at home.
Thank you once again for choosing us and we wish you many happy years ahead in your new home!
The Elan Homes Team
5 Stars for Dani!
I am leaving a 5 star review purely for Dani Evans from customer services. Buying a property from elan has definitely come with many, many challenges. It has taken a lot to find someone from the customer care team who will efficiently help us with our concerns. I have been working with Dani for the last 6 months or so to get our issues smoothed out and she has gone above and beyond to help us and has been extremely supportive and understanding. After many issues being shrugged off, Dani intervened and has helped us to build the home we expected it to be. We really can’t thank Dani enough for her constant communications, support and generosity. So a huge thank you Dani!
2025年9月24日
自発的なレビュー
Elan Homes からの回答
Hi Oliver,
Thank you so much for taking the time to share such a thoughtful review.
We’re truly sorry to hear that your journey wasn’t without its challenges, but we’re so happy to hear that Dani was able to step in and turn things around for you.
Dani is an exceptional member of our team, and your kind words are a true reflection of the dedication, empathy, and professionalism she brings to her role. The fact that she was able to smooth things out and help bring your issues to a close means a great deal—not only to you, but also to all of us here who work so hard to ensure our customers feel heard, valued, and supported.
It’s incredibly rewarding to know that, through Dani’s help, you’ve been able to move forward and begin enjoying the home you had hoped for from the start. We will be sure to personally share your feedback with her, she will be delighted.
We truly appreciate your patience and your trust, and we wish you all the best in your new home.
The Elan Homes Team
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