This is my 2nd time purchasing from these guys and I can't recommend them enough. Advice, service and support is unparalleled. JP was so patient with all my questions during product selection and hel... もっと見る
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Had an issue with an electric boiler and from start to finish John in technical support was excellent t and helped us diagnose and fix the issue, also had the relevant parts required out and delivered... もっと見る
Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... もっと見る
企業が回答しました
THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... もっと見る
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企業情報
The Electric Heating Company Ltd について
当該企業による記述
The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.
Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.
We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.
Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:
Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories
連絡先
Third Road Blantyre Industrial Estate, G72 0UP, Glasgow, 英国
- 01698 820533
- info@electric-heatingcompany.co.uk
- www.electric-heatingcompany.co.uk
4.9
優良
887件のレビュー
顧客にレビューを依頼しています
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Recently moved into a new house
Recently moved into a new house, and recently realised that we had no hot water, contacted ehc as they had supplied the boiler. The guys in the tech support were fab taking time to explain settings and helping to reconfigure the settings to try and help, however after doing so the water was still cold, so they gave me a contact to call who was knowledgeable in the system we have. Plumber visited and accurately diagnosed the issue, and ehc supplied the part without delay. We now have hot water, great result
2026年5月27日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review, Robert.
We’re glad our technical team were able to take the time to explain the settings and help rule things out, and that we could then point you in the right direction to get the issue accurately diagnosed. It’s great to hear the part was supplied quickly and that you now have hot water again. Thanks for sharing your experience.
Kind regards
The Electric Heating Company
Following a new kitchen install and new…
Following a new kitchen install and new radiators, our boiler kept shutting down. Mark was very thorough and helped us assess the issue and identify the problem was with the plumbing and helped us figure out a work around until the problem could be fixed. EHC are very responsive and helpful to get us back to hot showers. Our boiler has been great and it is reassuring knowing about the fail safes internally to preserve the system. Highly recommend EHC.
2026年6月3日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review, Julie.
We’re pleased to hear Mark was able to thoroughly assess the issue and help identify a workable solution while the plumbing was being addressed. It’s good to know our responsiveness and the boiler’s built‑in safeguards gave you reassurance and got things back to normal quickly. Thank you for the recommendation.
Kind regards
The Electric Heating Company
Had problems with electric boiler…
Had problems with electric boiler installation and technical support was brilliant. Sent them pictures and they talked me straight through it. Cant fault there support
2026年5月27日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review, John.
We’re glad our technical team could work through the installation issue with you using images and guide you step by step to get it resolved. It’s great to hear the support was helpful.
Kind regards
The Electric Heating Company
Excellent customer service and advice…
Excellent customer service and advice over the phone , issue diagnosed very quick and a quick response and repair
2026年5月14日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review, Barry.
We’re glad to hear the issue was diagnosed quickly and that the advice and follow‑up support helped get things resolved without delay. Your feedback is much appreciated.
Kind regards
The Electric Heating Company
Friendly and helpful staff
Friendly and helpful staff. John was very familiar with the part I was looking for and had it in the post the same day
2026年5月21日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review, Seamus.
We’re glad John was able to quickly identify the correct part and get it dispatched the same day. It’s great to hear you found the team friendly and helpful.
Kind regards
The Electric Heating Company
Excellent technical help and…
Excellent technical help and information sent immediately .
2026年6月2日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review, Dave.
We’re glad the technical information was clear and sent through promptly. Your feedback is very much appreciated.
Kind regards
The Electric Heating Company
Great Technical Help
A customer had an issue with an intermittent fault, spoke with the technical helpdesk who were superb. Rob helped talk me through the fault finding and found the fault easily, along with helping sort the repair.
2026年5月29日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review.
It’s good to hear our technical helpdesk was able to support you with the fault finding and get the issue identified quickly. We’ll pass your comments on to Rob and the team — feedback like this is always appreciated.
Kind regards
The Electric Heating Company
Absolutely top class!
Absolutely top class!
I have nothing but highest praise for the The ELECTRIC HEATING COMPANY for its excellent products and supreme customer service - and I speak with the experience of a long and invaluable association with this great company.
In 2008, I bought 3 electric boilers for 3 small tenanted flats: 18 years and many tenancies later, 2 of these boilers are still running very well; the 3rd, is only now being replaced and, of course, by another EHC product!
Throughout these 18 years, I have witnessed nothing but genuine professional commitment, especially from wonderful JOHN WEBB, to help and advice; a missionary zeal to corkscrew down to find not only the problem, but also the best and most competitive solution, be this a mere spare part, a whole new product or an installer in my area. I would be lost without John's generous guidance and bottomless knowledge, as well as kind support. I know I am in safest hands every time I contact John and the ELECTRIC HEATING COMPANY!
2026年5月29日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for such a generous review.
We’re delighted to hear about your long‑term experience with our boilers and the reliability they’ve delivered over the years. Your comments about the support and guidance provided by John and the wider team mean a great deal to us, and we’ll be sure to pass them on.
Thank you for your continued trust and recommendation.
Kind regards
The Electric Heating Company
The boiler and tank arrived the next…
The boiler and tank arrived the next day!!
Very quick, easiest delivery I've ever had
2026年6月1日
The Electric Heating Company Ltd からの回答
Thank you for your review.
Great to hear everything arrived next day and that the delivery process was so straightforward. We really appreciate the feedback.
Kind regards
The Electric Heating Company
They recommend a boiler that’s right…
They recommend a boiler that’s right for my house had a great plumber to fit it everything is fantastic
2026年5月30日
The Electric Heating Company Ltd からの回答
Thank you for your review.
We’re glad to hear the boiler recommendation was right for your home and that the installation went smoothly. It’s great to know everything is working well.
Kind regards
The Electric Heating Company
Excellent company to deal with they…
Excellent company to deal with they really go the extra mile with their service to make sure your completely satisfied
2026年5月1日
The Electric Heating Company Ltd からの回答
Thank you for your review.
It’s great to hear you felt well supported throughout, and that the team went the extra mile to make sure everything was right. We really appreciate you choosing EHC.
Kind regards
The Electric Heating Company
AAAAAAA++++++ to Rob in technical…
AAAAAAA++++++ to Rob in technical support. If every support was as good as these guys. Went through every check to find out we have a faulty part. Shipped straight away couldn’t ask for no more.
2026年5月21日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review.
We’re pleased to hear Rob and the technical support team were able to work through the checks with you and get the faulty part identified and dispatched quickly. Your feedback is very much appreciated.
Kind regards
The Electric Heating Company
Excellent service from an excellent company.
In December 2025 I purchased a new electric combi boiler from EHC to replace my old gas boiler. The sales team were amazing, answering all of my questions and helping me to get the right system for my home.
On Tuesday evening this week (19/05/26) the room thermostat became faulty and I emailed EHC about it. 8.50 on Wednesday morning John from EHC rang me and told me he would send a replacement. That arrived today, Thursday morning!
I cannot fault the service I have received from EHC, every time I have dealt with them they have been brilliant.
I highly recommend this company.
2026年5月21日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for your review.
We’re delighted to hear you received such strong support from our sales and technical teams, and that the replacement thermostat was arranged and delivered so quickly. Your recommendation is very much appreciated.
Kind regards
The Electric Heating Company
The Electric Heating Company Ltd からの回答
Thank you for your review.
We’re pleased to hear our technical support team were helpful and professional. Your feedback is much appreciated.
Kind regards
The Electric Heating Company
Great contact and quick delivery.
2026年4月28日
The Electric Heating Company Ltd からの回答
Thank you for your review.
We’re pleased to hear you were happy with the communication and delivery times. Your feedback is much appreciated.
Kind regards
The Electric Heating Company
(Review already submitted
(Review already submitted - prior to receiving automated request to do so.)
2026年4月27日
The Electric Heating Company Ltd からの回答
Thank you for letting us know.
We appreciate you taking the time to leave a review and for your support.
Kind regards
The Electric Heating Company
Great sales team when I called to ask…
Great sales team when I called to ask for Information. Absolutely no pressure selling. I ordered the rads came the very next day. Great company to buy from. Alround from enquiry to purchase top notch.
2026年4月30日
The Electric Heating Company Ltd からの回答
Thank you for your review.
We’re pleased to hear you found our sales team helpful and informative, with no pressure, and that your radiators arrived the next day as promised. Your feedback from enquiry through to purchase is very much appreciated.
Kind regards
The Electric Heating Company
The Electric Heating Company Ltd からの回答
Thank you for your review, Bruce.
We’re pleased to hear you were happy with the service. Your feedback is much appreciated.
Kind regards
The Electric Heating Company
great customer service
Very helpful on phone and email enquiry and goods arrived when promised
2026年4月30日
The Electric Heating Company Ltd からの回答
Thank you for your review.
We’re pleased to hear you found the team helpful by phone and email, and that your order arrived as promised. Reliable service and clear communication are very important to us, so your feedback is much appreciated.
Kind regards
The Electric Heating Company Customer Services Team
Outstanding customer service
Had one of those days installing controls to a EHC boiler, and needed a replacement PCB.
With time pressing I rushed ordering the replacement, and realised it was wrong when it arrived, so I contacted the electric heating company directly and spoke which John, and after explaining the situation to him, he immediately guided me to the correct item.
From contacting ehc to ordering the correct replacement was no time at all, with them giving me the contact details to use WhatsApp to send over the existing PCB image and the (wrong) one I previously ordered for easy communication.
I’ve just received a call from them to confirm they have the returned item I sent yesterday, and that they will refund me for that order.
I can’t stress how good the customer service is, from having questions on site answered to them contacting you about your order either via email or over the phone.
Il definitely be recommending this company going forward, and il be returning (hopefully not in the same situation as this time)
Thanks again guys!
2026年4月29日
自発的なレビュー
The Electric Heating Company Ltd からの回答
Thank you for taking the time to leave this review.
We’re really glad we could help get things resolved quickly when time was tight. Ordering the wrong PCB can easily happen under pressure, so it’s great to hear John was able to guide you to the correct part straight away and that using WhatsApp made the process quicker and clearer. We’re also pleased the return and refund were handled promptly.
Your feedback on our communication and technical support means a lot to the team. Thank you for the recommendation, and we look forward to supporting you again in future.
Kind regards
The Electric Heating Company Customer Services Team
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