The Electric Heating Company Ltd レビュー 

The Electric Heating Company Ltd からの回答

2026年3月2日

Thank you for taking the time to leave such a positive review! We're delighted to hear that our team was able to get a replacement part sent out to you so quickly, and that you found the service courteous and helpful. It’s also great to know your EHC radiators have served you well for over 10 years — reliability is something we take real pride in. If you ever need further support or advice, we’re always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2026年2月25日

Thank you for sharing such a detailed and generous review. We’re truly delighted to hear how John was able to support you during such a stressful situation. Being left without heating for eight weeks is incredibly challenging, and we’re glad he could step in, take ownership of the issue, and guide you towards a solution — even though the original problem wasn’t caused by EHC.
John’s patience, professionalism, and determination to get your system back up and running are qualities we value greatly within our Technical Team, and your recognition means a great deal. We’ll make sure your thanks are passed on to him.
If you ever need further support, we’re always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2026年2月23日

Many thanks for taking the time to leave a review

The Electric Heating Company Ltd からの回答

2026年2月5日

Thank you for taking the time to share your experience. We're delighted to hear that John was able to provide such thorough support and guide you step by step through checking your boiler display. Going above and beyond for our customers is something we take great pride in, and it’s wonderful to know he made a real difference. We truly appreciate your trust in EHC, and we’re honoured to be your go‑to company moving forward. If you ever need further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2026年2月2日

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Chris provided such exceptional service and supported you throughout the process. His efficiency, expertise, and dedication are truly valued here at EHC, and your recognition means a great deal — we’ll make sure your gratitude is passed on to him.
Thank you again for choosing EHC. If you ever need further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2026年1月27日

Thank you for taking the time to share your feedback — we’re delighted to hear that you received outstanding customer service from our team throughout the entire process. It’s especially great to know that John consistently supported you and helped ensure you were confident in getting the most from your system. We’re also very pleased that your Slim Jim boiler and hot water storage tank are performing so well. If you ever need any further assistance or advice, we’re always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2026年1月19日

Thank you for sharing this brilliant feedback! Commissioning four boilers on the spot is no small task, so we’re delighted to hear that Rob was able to guide you through everything clearly and calmly. His patience and expertise are a real asset to our Technical Team, and your comments will absolutely be passed on. We’re glad he helped you get everything over the line — and we really appreciate you taking the time to leave such a positive review.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2026年1月19日

Thank you for your lovely feedback! We're really pleased to hear that you found our team very helpful — and it’s great to know their support came with patience and a good sense of humour too. We always aim to make every interaction friendly, clear, and comfortable, so your comments mean a lot. If you ever need anything else, we’re here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年12月18日

Thank you for taking the time to share your experience! We're delighted to hear that our team responded quickly to your online queries and that you received clear, helpful guidance throughout. A special thank you for recognising Kevin — we’ll make sure your kind words are passed on. If you need any further assistance with replacement components or anything else, we’re always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年12月9日

Thank you for your feedback! We're delighted to hear that contacting us was straightforward and that delivery arrived within the promised window. Providing reliable service before and after purchase is something we take pride in, so it’s great to know we met your expectations. If you need any further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年11月27日

Thank you for your feedback! We're delighted to hear that your order arrived quickly and that our free delivery service exceeded expectations. We aim to provide fast and reliable delivery for all orders, big or small, so it’s great to know we delivered on that promise. Your 5-star rating means a lot to us!
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年11月27日

Thank you for your kind words! We're delighted to hear that John was able to provide patient, step-by-step guidance to resolve your issue. Clear advice and support are what we strive for, and it’s great to know John made the process easier for you. We’ll be sure to pass on your thanks to him. If you need any further assistance, we’re always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年11月27日

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience hasn’t met your expectations, as this is far from the level of service we aim to provide.

Our product information, including hot water performance and operational specifications, is clearly detailed in both our sales and technical literature. Electric combi boilers have fixed output capabilities, and it’s important that the model selected aligns with the required hot water demand and flow rate performance expected in the property. Higher flow rates or multiple outlets in use at the same time will always require greater boiler capacity. Domestic single-phase properties are limited by the power supply, which in turn limits instantaneous hot water production. To achieve higher flow rates, this inevitably requires a hot water cylinder or upgrading the property's electricity supply to 3-phase, so the user can select a boiler capacity that meets their performance requirements.

Our technical team advised installing an unvented cylinder because, based on the hot water usage you described and the expected flow rate, it is the only viable and cost-effective solution to meet your required flow rate. We appreciate this may not have been the answer you hoped for, but we always aim to offer accurate guidance rather than provide misleading alternatives.

Regarding accessories such as isolation valves, these are not supplied with electric boilers by any manufacturer, as system configurations vary and installers typically select components that suit the installation requirements.

We take customer service seriously and we’re sorry to hear you felt unsupported. If you would like us to review your system in more detail and offer further guidance, we would be happy to help. Please contact us directly so we can work towards a positive resolution.

Thank you again for your feedback.

The Electric Heating Company Ltd からの回答

2025年11月21日

Thank you for sharing your experience! We're delighted to hear that our team was able to resolve your boiler issue quickly and efficiently. Providing friendly and helpful support is always our goal, so it’s great to know we met your expectations. Your recommendation means a lot to us — and we’re always here if you need further assistance.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年11月17日

Thank you for taking the time to share your experience! We're delighted to hear that our engineers have consistently provided helpful, patient, and knowledgeable support. Giving clear advice and guiding customers through solutions is something we take pride in, so it’s great to know we’ve met your expectations. Your recommendation means a lot to us — and we’re always here if you need further assistance.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年11月3日

Thank you for your kind words! We're really pleased to hear that Mark, Rob, John, and the team were able to support you so well. It’s great to know the phone calls and visits made a difference — we’re always happy to help however we can. Thanks again for taking the time to share your experience!
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年10月17日

Thank you for your continued support and for sharing such positive feedback. We're proud to work with professionals like yourself and it's fantastic to hear that Jacqueline, John, Chris, Rob, and the rest of the team have consistently delivered top-tier service. Your recognition means a great deal to us — we’ll be sure to pass on your kind words. If there's ever anything more we can do to support your work, we're always here.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年10月13日

Thank you for the great feedback! We're so pleased our technical team could step in and help without any hassle — it's what we aim for every time. We're glad we could save the day and really appreciate you taking the time to share your experience. If you ever need anything else, we're always here to help.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年10月13日

Thank you for your kind feedback! We're so pleased to hear that our technical team provided great service and communication during your radiator replacement. We always aim for a quick and smooth turnaround, and it's fantastic to know we delivered on that. Your recommendation means a lot to us — if you ever need further support, we're just a call or message away.
Warm regards,
The Electric Heating Company Team

The Electric Heating Company Ltd からの回答

2025年10月13日

Thank you so much for your generous feedback and for taking the time to share your experience. We're truly sorry to hear about the internet issues you faced, but we're delighted that Rob and John were able to support you with patience, understanding, and courtesy throughout. We’ll be sure to pass on your kind words to both of them — they’ll be thrilled to know their efforts made a difference. Recognition like yours means a great deal to our team. If there's ever anything else we can help with, please don’t hesitate to reach out.
Warm regards,
The Electric Heating Company Team