Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... ãã£ãšèŠã
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We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... ãã£ãšèŠã
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James arrived on time. He inspected the equipment and decided to perform the repairs professionally. Most impressively, he put on shoe covers before entering the house to ensure no stains were left on... ãã£ãšèŠã
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Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... ãã£ãšèŠã
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EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
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EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, è±åœ
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
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Very professional and friendly company
Very professional and friendly company
Was extremely helpful and very knowledgeable with there products
Would highly recommend there company to anyone who needs this product.
2025幎12æ4æ¥
EnviroVent ããã®åç
Dear Mr Taylor,
Thank you so much for your wonderful review! We are delighted to hear that you found our team professional, friendly, and knowledgeable. Itâs great to know our products and support were helpful to you. We truly appreciate your recommendation and are always here if you need anything in the future!
The EnviroVent Customer Care Team.
A very inefficient response
We have had difficulty obtaining a response from your office regarding a fault. When eventually you replied, a basic question about the Boost switch could have solved this issue without needing an engineer to call on site or us attending. It all seemed very long-winded and could have been sorted out quickly over the phone.
2025幎11æ18æ¥
EnviroVent ããã®åç
Dear David,
Thank you for your feedback. We are very sorry to hear about the difficulty you experienced in getting a timely response from our office. This is not the level of service we aim to deliver.
We also appreciate you highlighting that the issue could have been resolved more quickly with clearer guidance about the Boost switch. We will be reviewing our communication processes to ensure that straightforward issues like this are identified and addressed promptly over the phone wherever possible.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused. If thereâs anything further we can assist you with, we are here to help.
The EnviroVent Customer Care Team.
Internet issues.
Internet issues had caused problems with the installation. Reviewed, assessed and offered a solution. Implemented without delay. Excellent service. Very helpful.
2025幎11æ18æ¥
EnviroVent ããã®åç
Dear John,
Thank you for your kind review. We appreciate your patience while we worked through the internet issues during installation. We are glad we could quickly assess the situation, provide a solution, and resolve it without delay. It is great to hear you were pleased with the service, and we are always here to help if you need anything in the future.
The EnviroVent Customer Care Team.
MVHR system broken and no spare parts
MVHR system broke after a few years and was told I need a completely new system, costing thousands. One of the fans is broken but EnviroVent refuse to sell spare parts, meaning you have to fork out the price for a whole new system.
I live in a large development in London and a lot of people are having exactly the same issue with their Envirovent systems - thereâs a separate WhatsApp group for all those impacted, which shows you the scale of the issue
2025幎11æ28æ¥
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EnviroVent ããã®åç
Dear Charlie,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you have encountered with your MVHR system and sincerely apologise for the inconvenience this has caused.
We understand how frustrating it must be to face a costly replacement due to a broken fan, and we appreciate you bringing this to our attention. To help resolve this matter as efficiently as possible, please contact our Customer Care team directly at customercare@envirovent.com
and reference case number 523. We will be able to review your situation in detail and provide guidance on next steps.
Once again, we apologise for the disruption and inconvenience, and we appreciate your patience while we work to assist you.
The EnviroVent Customer Care Team.
The 2 senior engineers who came fromâŠ
The 2 senior engineers who came from envirovent were knowledgeable, professional and friendly. They explained how the system worked and the benefits of how to operate the machine. They also cleaned up after themselves.
2025幎11æ19æ¥
EnviroVent ããã®åç
Hi D Ross,
Thank you for your positive feedback. Weâre pleased to hear that our senior engineers were knowledgeable, professional, and friendly, and that they explained the system clearly while leaving everything clean and tidy. We really appreciate you taking the time to share your experience.
Kind regards,
The EnviroVent Customer Care Team
Good so far
Fan seems to work fine although it will be some time before we know whether it has really solved the damp problem in our shower room.
2025幎11æ5æ¥
EnviroVent ããã®åç
Hi Customer,
Thank you for your review and feedback. Weâre glad to hear the fan seems to be working well. If you need any further assistance or have any questions while monitoring the damp issue, our Customer Care team is always on hand to help. You can contact us on 01423 810 810, option 1, or via customercare@envirovent.com.
Kind regards,
The EnviroVent Customer Care Team
a very professional company
a very professional company, and their people are efficient, and polite.
2025幎11æ4æ¥
EnviroVent ããã®åç
Good morning, IAIN MCCARTNEY,
Thank you for your feedback! Weâre delighted to hear you found our team professional, efficient, and polite. Your comments are greatly appreciated.
Kind regards,
The EnviroVent Customer Care Team
EnviroVent ããã®åç
Hi Lorraine,
Thank you for your review! Weâre glad to hear that we delivered on our promise and provided a straightforward service. Your feedback is greatly appreciated.
Kind regards,
The EnviroVent Customer Care Team
Very satisfied really good service
Engineer who came and completed the work was knowledgeable, helpful and efficient. I was very happy with the work done.
2025幎11æ14æ¥
EnviroVent ããã®åç
Hi Ms. Judith Boxer,
Thank you very much for your wonderful review! Weâre thrilled to hear you were pleased with the service and that our engineer was knowledgeable and efficient. Your feedback is greatly appreciated.
Kind regards,
The EnviroVent Customer Care Team
MVHR unit broken after 4yrs
Energisava MVHR unit, installed new in new build flat, broken after only 4 years, despite service 1yr ago and regular filter changes, and only a four room flat. Both motors inoperative. Not possible to replace the motors, and with only a 2yr warranty, replacement not covered. An MVHR unit should last 10-15years. For both motors to break speaks to cheap componentry. Very nice and efficient authorised engineer who quoted 1300 to replace with another envirovent unit that also has a two year warranty - no surprise they reduced the warranty from 5 to 2yrs, they were probably replacing all of them.
2025幎11æ13æ¥
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EnviroVent ããã®åç
Hi Jordan,
Thank you for sharing your feedback. Weâre sorry to hear about your experience and would like the opportunity to look into this further. Please contact our Customer Care team at customercare@envirovent.com quoting case number 514, and weâll be happy to assist you directly.
Kind regards,
The EnviroVent Customer Care Team
Great communication and installation
The staff who answer the phone in the head office call centre were very helpfulâŠThe men who did the installation were very polite and worked well together⊠they talked me through how the ventilation system works⊠the fans do make a sound but I find it quite relaxing and I slept through the night without being disturbed at all
2025幎11æ12æ¥
EnviroVent ããã®åç
Dear Matthew,
Thank you so much for your lovely feedback! We are delighted to hear that our head office team and installation engineers provided such a positive experience. It is great to know youâre finding the ventilation system both effective and pleasantly quiet â we love that it is even helping you sleep better! We truly appreciate you taking the time to share your experience.
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear Mr Binsley,
Really appreciate your kind words! Weâre pleased everything went smoothly and that you were satisfied with the job.
The EnviroVent Customer Care Team.
Greg who did the survey was incrediblyâŠ
Greg who did the survey was incredibly helpful and informative. The people on the phone and the ones who came out to put in the system were all incredibly nice and courteous. They tidied up after themselves, they were polite and did the work well. System is in place and working well too, would definitely recommend this company.
2025幎11æ11æ¥
EnviroVent ããã®åç
Dear Zoya,
Thank you so much for your kind words! We are delighted to hear that Greg and the rest of our team made the process such a positive experience. It is great to know that you found everyone helpful, courteous, and tidy â and that your system is working well. We truly appreciate your recommendation and your trust in our company!
The EnviroVent Customer Care Team.
appalling after sales service
I had an envirovent piv installed in a rental property several years ago.
Tenant said it was expensive to run, so in summer months when not required, turned it off.
Piv would not start up again, so rang envirovent for advice, said they would send someone to look at it (£90 paid in advance)
Repair man looked at piv for 2 or 3 seconds, removed and refitted fuse in electric supply, looked at piv again for another 2 or 3 seconds and said condensation in circuit board, unit has been switched off so guarantee is void. Whole unit needs replacing, £1800 for 10year guarantee, £1200 for 5 year guarantee, or he would post one out to fit myself (80 years old) with 5year guarantee for £849 minus (10%discount +£90 callout fee already paid) he also stated that these units need to run 24/7/365 and if not run continuously guarantee is void. Repair man was on site 10 mins 15 max and could not leave quickly enough.
My grievances are why no spares or replacement parts and why not repairable, appalling level of after sales service and attitude of repair man, these units should have warnings everywhere and scream out that they need to be run continuously or guarantee is void.
2025幎11æ4æ¥
èªçºçãªã¬ãã¥ãŒ
EnviroVent ããã®åç
Hi Michael,
Thank you for taking the time to leave your review. Weâre sorry to hear about your experience and we appreciate the opportunity to address your concerns.
Our PIV units are designed to run continuously. When the unit is switched off for prolonged periods, the difference in temperature between the property and the loft can cause condensation to form inside the unit. This may lead to water damage on internal components such as the circuit board, and unfortunately this can void the guarantee, as set out in the warranty terms.
We are unable to repair internal electronic components that have been affected by water damage, as this type of damage is not covered under the warranty. Replacement units are only offered where there is a manufacturing defect within the warranty period. Where damage has occurred due to the unit being switched off or used outside of the installation and operating guidance, the warranty is unfortunately void.
Just to reassure you, in warmer months there is no need to turn the unit off. Our loft-mounted PIV units have a built-in summer mode, where the unit automatically reduces operation when the loft is above 25°C and will resume ventilation when temperatures drop, helping to maintain good indoor air quality.
We would really like to look into this further and provide support directly. Please contact our Customer Care Team on 01423 810 810 and one of our advisors will be happy to help.
Kind regards,
EnviroVent Customer Care Team
Iâm really disappointed with theâŠ
Iâm really disappointed with the quality and product used in my kitchen and bathroom, my blinds that I had fitted before the awkward fans, now my blinds donât fall properly as they should, very disappointing
2025幎11æ10æ¥
EnviroVent ããã®åç
Dear MRGAYASHBY,
Thank you for your review. We are sorry to hear about your experience and would like to look into this further. Please contact our Customer Care team at customercare@envirovent.com
quoting case number 504, and weâll be happy to assist you directly.
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear LT Croydon,
Thanks so much for your feedback! Glad we could get the job done as requested and on time.
The EnviroVent Customer Care Team.
New bathroom extractor installed
The Cyclone 8 extractor was recommended for our bathroom and we purchased the supply and fitting of the extractor. The engineer arrived on time and after installation he demonstrated how to clean the extractor. So far I have been pleased with the extractor, especially the way it reacts to humidity, automatically increasing extraction as required.
2025幎11æ5æ¥
EnviroVent ããã®åç
Dear Jim,
Thank you so much for taking the time to leave this wonderful review. Weâre delighted to hear that the Cyclone 8 extractor has been performing well for your bathroom and that youâre already noticing the benefits of its humidity-responsive features.
Itâs great to know our engineer arrived on time and was able to walk you through the cleaning process â we always aim to ensure customers feel confident using their new equipment.
If you have any questions in the future or need further assistance, please donât hesitate to get in touch. We really appreciate your feedback!
The EnviroVent Customer Care Team
Good installation The engineer carried out the work asâŠ
The engineer carried out the work as requested and went the extra mile to ensure everything worked.
2025幎11æ6æ¥
EnviroVent ããã®åç
Good morning Paul,
Thank you so much for your review! We're really pleased to hear that the engineer was able to complete the work as requested and went the extra mile for you. We'll be sure to pass your feedback on to them. If you need anything further, please donât hesitate to get in touch.
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear Jan,
Thank you so much for your kind words! We are so glad to hear you had a great experience and appreciate your support.
The EnviroVent Customer Care Team.
your man was very clean and tidy andâŠ
your man was very clean and tidy and very good
2025幎11æ4æ¥
EnviroVent ããã®åç
Dear Mr Piggot,
We really appreciate your feedback! Itâs great to know our team member made such a positive impression.
The EnviroVent Customer Care Team.
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