Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... ãã£ãšèŠã
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We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... ãã£ãšèŠã
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James arrived on time. He inspected the equipment and decided to perform the repairs professionally. Most impressively, he put on shoe covers before entering the house to ensure no stains were left on... ãã£ãšèŠã
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Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... ãã£ãšèŠã
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EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
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EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, è±åœ
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
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EnviroVent ããã®åç
Dear Lindsay,
Thank you so much for your kind words! We are really glad you were happy with our service. It was a pleasure to help, and we appreciate you taking the time to share your feedback.
The EnviroVent Customer Care Team.
First time I used them they were great
First time I used them they were great.
This time however, I have a 2 grand system in my roof that I canât use - as it requires a vent that is near impossible to find - which is going to cost me another £60 - which they didnât tell me when selling me the system.
Yeah not left overly happy this timeâŠ. When spending so much on a system I would expect it to come complete - not half completeâŠ.
Hopefully this matter gets sorted out quickly and I can update this review
2025幎10æ13æ¥
EnviroVent ããã®åç
Dear Brad,
We are really sorry to hear about your recent experience and understand your frustration regarding the missing vent and additional cost. This isnât the level of service we aim to provide, especially after investing in one of our systems.
Please could you contact our Customer Care team directly at customercare@envirovent.com, quoting your complaint case number 498? They will be able to look into this for you and help resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear Customer,
Thank you so much for your kind words! We are glad you had a great experience and appreciate you taking the time to share your feedback.
The EnviroVent Customer Care Team.
I found environvent friendly to talk toâŠ
I found environvent friendly to talk to and they provide me with a solution which solved my roof condensation problem. Very happy with product.
2025幎10æ10æ¥
EnviroVent ããã®åç
Dear Bob,
Thank you so much for your kind words! We are delighted to hear that our team was able to help resolve your roof condensation issue and that you are happy with the product. Your satisfaction means a lot to us!
The EnivroVent Customer Care Team.
EnviroVent ããã®åç
Hi Paul,
Thank you for your kind review! Weâre delighted to hear that you found our service quick, efficient, and courteous. Providing a smooth and positive experience for our customers is always our top priority, and your feedback means a lot to us.
We really appreciate you taking the time to share your experience.
Warm regards,
The EnviroVent Customer Care Team.
Sharp sale practices with inconsistent promises and advice by Environvent.
We are repeat customers and have even recommended Envirovent to others given our positive experience at the Ealing Flat.
MC from Environvent came to assess our venting requirements and suggested MEV300W for our requirements. He also assured us that our Cooker Hood extraction would also be taken care of in the installation. We specified that we do Indian cooking and we will need Hood extraction. He assured us there is a workable solution.
He charged 50% advance payment of £651 to book an appointment for installation. Paying this money trusting his word was the worst thing we could have done as we were now at their mercy.
We called Environvent two days before the installation to confirm that we have to get the Cooker hood connected to the venting system as well. D on the other line assured us that everything would be taken care off.
Today morning two engineers (in two vans) turned up. The only way I could figure out they have arrived is by some loud swear words. We do not have parking for two vans and were never informed two would turn up.
They turned up at the apartment and said point blank that kitchen hood cannot be integrated into the vent and MC had not informed them correctly.
After that they went on about half an hour of calls and then suddenly it became a game of who said what and who agreed to what.
The conclusion was that the Venting system cannot be installed.
Environvent has charged us £153 for doing nothing, fleecing us, giving us false promises and making us wait for a few months without a vent.
Will absolutely avoid them in the future. At least avoid paying a deposit because their minimum charge will be applicable whether or not the product is installable
2025幎10æ22æ¥
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EnviroVent ããã®åç
Dear Inspiration Station
Thank you for your feedback. We are very sorry to hear about your experience and the issues you have described. This is not the level of service we aim to provide, and we appreciate you taking the time to share these details.
We will be logging this as a formal complaint, case 493, so it can be fully reviewed by our Customer Care team. To help us investigate further, please contact us directly at customercare@envirovent.com
and include your full name, address, and any relevant details or reference numbers.
We take situations like this seriously and want to ensure it is properly resolved.
The EnviroVent Customer Care Team.
Completed the work in half a day withâŠ
Completed the work in half a day with no fuss, explained operation clearly.
2025幎10æ2æ¥
EnviroVent ããã®åç
Dear Apollo,
Thank you for your kind feedback! We are glad to hear the work was completed efficiently and that everything was explained clearly. It was a pleasure to assist you.
The EnviroVent Customer Care Team.
Bathroom Extractor and PIV Unit
Had a piv unit and bathroom extractor fan fitted. PIV Unit fine but when I had my bathroom redone and the bathroom extractor stopped working it had to be replaced. Bathroom fitter paid for it as we were told it was due to it being taken down, in all fairness it couldn't have stayed as the bathroom was gutted.
No issues to date since then but when I tried to get someone to come out and service it/clean the impeller it has been like pulling teeth. Advised I could do it myself but screws aren't moving. When I was told oh don't remove the screws, not what it says in the manual, I was told if it is working don't worry about cleaning it.
Still waiting for a response regarding someone coming to clean it after getting in touch with an approved installer they use.
It feels like once you have paid for it and it is installed they aren't bothered. If I clean it and it breaks it is a costly thing to replace.
Very frustrated with the after care service.
Once again no contact whatsoever. Emailed customer care as instructed via the response and still waiting for someone to contact me. Have now revised my score.
2025幎10æ6æ¥
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EnviroVent ããã®åç
Dear Charlotte,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience caused regarding the servicing of your bathroom extractor fan.
Please be assured that our local specialist is currently looking into this matter and will be in touch with you directly as soon as possible to arrange the appropriate service. We understand how important proper aftercare is and appreciate your patience while we work to resolve this.
Once again, we apologise for the delay and any frustration caused, and we appreciate your feedback as it helps us improve our service.
The EnviroVent Customer Care Team.
Great work,very professional
Great work,very professional. Good manners. Well done,good job
2025幎10æ20æ¥
EnviroVent ããã®åç
Dear Louis,
Thank you so much for your kind words! We really appreciate your feedback and are glad you were happy with our work.
The EnviroVent Customer Care Team.
Aw the fitter was excellent ð..
Aw the fitter was excellent ð..
He was explaining to me the benefits of the system while he was working..
Letâs see the benefits in the next few weeksð€
2025幎10æ20æ¥
EnviroVent ããã®åç
Dear Abubaker,
Thanks so much for your lovely feedback! We are glad to hear our fitter made a great impression and took the time to explain everything clearly. We hope you start noticing the benefits soon!
The EnviroVent Customer Care Team.
Cyclone fan installation
Great service from initial quote by Mike to installation. Very flexible, great communication via email and would highly recommend. Cyclone fan installed in en-suite with no windows and works fab to clear the moisture.
2025幎10æ17æ¥
EnviroVent ããã®åç
Dear Jennifer,
Thank you so much for your kind review! We are delighted to hear you were pleased with the service from start to finish and that your new Cyclone fan is working perfectly in your en-suite. We really appreciate your recommendation and will be sure to pass your feedback on to Mike and the team.
The EnviroVent Customer Care Team.
We are sold on the product. Environment and wouldâŠ
We are sold on the product and would highly recommend the system.
We had it fitted in two previous properties. We are very pleased with the support from Gregg who went through everything in detail. The installer did a wonderful job and an extremely efficient and clean worker and a very pleasant gentleman .
2025幎10æ15æ¥
EnviroVent ããã®åç
Dear Peter,
Thank you so much for your wonderful feedback! We are delighted to hear that you have chosen our system again and that it continues to meet your expectations. Itâs great to know that Gregg and our installer provided such thorough, professional, and pleasant service. We truly appreciate your recommendation and continued trust in us!
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear Louisa,
Thanks for the great feedback! I am glad you are pleased with the work and timing. Donât hesitate to reach out if you need anything else in the future!
The EnviroVent Customer Care Team.
Very good on time did a very good jobâŠ
Very good on time did a very good job really pleased
2025幎10æ15æ¥
EnviroVent ããã®åç
Dear Arthur,
Thank you so much for your kind words! We are really glad to hear you were pleased with the job and our punctuality.
The EnviroVent Customer Care Team.
My door didn't close after the work wasâŠ
My door didn't close after the work was done and had to get someone else to fix the problem
2025幎10æ1æ¥
EnviroVent ããã®åç
Dear Emma,
Thank you for your feedback. We are sorry to hear that your door didnât close properly after the work was completed. This issue has been logged under case 471, and the Repair Team of the Housing team has taken over this case. They will be in touch with you directly to ensure the problem is fully resolved. We appreciate your patience while this is being addressed.
The EnviroVent Customer Care Team.
EnviroVent ããã®åç
Dear Sandra,
Thank you so much! We're glad to hear you found our contractors friendly â we appreciate your feedback!
The EnviroVent Customer Care Team.
Professional
Professional, competent and pleasant young man fitted my extractor fan in a tight, awkward place. Very good Mrs Wilkinson
2025幎10æ13æ¥
EnviroVent ããã®åç
Dear Doreen,
Thank you, Mrs Wilkinson, for your kind words! We are delighted to hear you were pleased with the service and that the installation went smoothly, even in a tricky spot. Weâll be sure to pass your feedback on to our engineer.
The EnviroVent Customer Care Team.
It took three goes to get it fitted
It took three goest to get it fitted. Very good system but my word organising at getting it done was something else.
2025幎9æ29æ¥
EnviroVent ããã®åç
Dear Douglas,
Thank you for your feedback. We are glad to hear you are happy with the system, though we are sorry to learn that the installation process wasnât as smooth as it should have been. This has been logged under case number 478 â please contact our Customer Care team at customercare@envirovent.com
with any further details so we can look into this for you.
The EnviroVent Customer Care Team.
Cannot praise this highly enough
This is the fourth Enviovent system I have had fitted. They are absolutely excellent systems and suprisingly affordable for the peace of mind they give (I even paid for one for my daughter's flat about 2 years ago). From beginning to end a professional service. Would not hesitate to recommend them to anyone (in fact I beleive these systems should be fitted as standard in all new houses and be a legal requirement for all landlords).
2025幎10æ10æ¥
EnviroVent ããã®åç
Dear Karen,
Thank you so much for your wonderful feedback and for continuing to choose EnviroVent! We are delighted to hear how pleased you are with your systems and the service youâve received. Itâs great to know that the peace of mind and air quality benefits have made such a difference for you and your family. Your recommendation means a lot to us â we truly appreciate your ongoing trust and support.
The EnviroVent Customer Care Team.
Excellent installation and ongoingâŠ
Excellent installation and ongoing service work
2025幎10æ9æ¥
EnviroVent ããã®åç
Dear Shirley,
Thank you so much for your kind words! We are glad to hear you are happy with the installation and ongoing service. We truly appreciate your support!
The EnviroVent Customer Care Team.
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