Iâve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... ãã£ãšèŠã
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The online platform was easy to access, and I was able to read and understand the information provided without difficulty. The only aspect I was uncertain about was how to raise a query, as I could no... ãã£ãšèŠã
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Iâm very happy with Equifax. The identity verification process was really straightforward, and I was able to see my credit score very quickly. I would definitely recommend Equifax to everyone.
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They did not answer my query on why my credit score had gone down, just provided some bland generic response which did not address the issue raised. They seemed to indicate I was potentially a less a... ãã£ãšèŠã
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Equifax ã«ã€ããŠ
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Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then itâs £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
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- www.equifax.co.uk
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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Equifax ããã®åç
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Equifax ããã®åç
Hi Sam,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Great system and in depth report
2026幎6æ3æ¥
Equifax ããã®åç
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Persevere!
It took me a while to do what I needed to but I discovered something very useful - READ the INSTRUCTIONS!
2026幎6æ3æ¥
Equifax ããã®åç
Hi
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Having joined
Having joined, i was very quickly able to select where i needed to go to for my needs.
2026幎6æ10æ¥
Equifax ããã®åç
Hi Michael,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
it is an easy to understand website
it is an easy to understand website , clear conscise , simple. am very happy now after being really worried about debts
2026幎6æ10æ¥
Equifax ããã®åç
Hi Stuart,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Following an email from ClearScore
Following an email from ClearScore, I was advised to check my details on the Equifax help page. I discovered that I had access to the address , D.O.B, credit card details etc of another customer of the same name. I have tried in vain to get this sorted but the level of disinterest/incompetence shown by Equifax is astonishing and quite frankly frightening. A clear breach of data protection and yet they don't seem able to sort it.
2026幎6æ11æ¥
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Equifax ããã®åç
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Werenât able to get information thatâŠ
Werenât able to get information that other credit reports were able to get and said I could contact them to challenge it but none of the links worked. It massively affects the score given and doesnât give a true reflection. Disappointing.
Regarding the reply below, my point is I tried to contact you via the help section to no avail. You say Iâm not on the electoral roll but I am. Iâve been on it ever since I was qualified to be on it as an immigrant. You gave me a score of 200~ out of 1000 when TransUnion gave me 600~ out of 710 and Experian gave me 900~ out of 1250. They gave me 20% when everyone else has given me 80%. Thatâs insane.
2026幎6æ10æ¥
Equifax ããã®åç
Hi there,
Thank you for taking the time to leave us feedback, this is an important way for us to help understand how we can improve our service.
The Score has been designed to reflect how lenders are likely to assess your creditworthiness when making lending decisions, so it changes in line with how lenders are likely to view you at the current time. Equifax do not make lending decisions, so it's important our score is reflective of those who do make such decisions. The features of the Score are designed to provide greater clarity around how the information in the credit report can impact your credit score.
We'd love to help explain this in greater detail so please feel free to contact us using online Help.
Kind regards,
The Equifax Team
Equifax ããã®åç
Hi Mary,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Shocking
I was declined from purchasing a new phone contract because I failed their credit check. I recently moved house and had to change my address on the electoral register. I contacted Equifax to notify them the address they have is incorrect, only to get told Equifax take up to 8 WEEKS to update this information. It's absolutely ridiculous that I have to wait 8 weeks to reapply for a mid-range mobile phone because Equifax flagged one very small snag. Getting my mortgage was easier than trying to buy a new phone. Thanks, Equifax ð
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Equifax ããã®åç
Hi Laura,
Thanks for taking the time to leave a review.
We can't give you a specific explanation as to why your application for credit was unsuccessful. This is because credit lenders make their own decisions and don't share their reasons with us.
To find out why you were refused credit, you should contact the lender directly for an explanation of their decision. Many lending decisions are made through an automated process. In cases where the decision is 100% automated you can ask the company to perform a manual review of your application.
If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
One star.
One star.
I noticed what appeared to be an obvious issue with my credit score, which was consistently displayed as a perfect 100%, despite not being consistent with the information and scores provided by other credit services. I raised the matter with Equifax and subsequently filed a complaint, but was informed that the complaint was not valid and it was not investigated further.
As the service was unable to address what I believe to be a clear data quality issue, I no longer see any value in continuing to use it and have decided to cancel my subscription.
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Equifax ããã®åç
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Equifax
Equifax, we're fast and efficient and the report was much more detailed than expected.
2026幎6æ2æ¥
Equifax ããã®åç
Hi Douglas,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy you found our service fast and efficient.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Simply Efficient
2026幎6æ9æ¥
Equifax ããã®åç
Hi Andy,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
It was straight forward.
2026幎6æ3æ¥
Equifax ããã®åç
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Very capable staff and got my problemâŠ
Very capable staff and got my problem resolved quickly.
2026幎6æ8æ¥
Equifax ããã®åç
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Takes about 30 minutes just to log inâŠ
Takes about 30 minutes just to log in with a silly children's game of pick the cars from these tiny grainy pictures. Oops you might have missed the smallest pixel, you must be fraudulent. ð«€
2026幎6æ9æ¥
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Equifax ããã®åç
Hi there,
Thank you for taking the time to leave us a rating and a comment.
Weâre keen to listen to all feedback. If thereâs anything in particular youâd like to raise with us, weâll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Poor score and no reasonable explanation
Rated my score as poor without any good reason or explanation - the only thing they pointed out - not being enrolled with electoral vote that I am not eligible on the first place and a missed minuscule payment for broadband service in 1,5 years. My score with another agency is âgoodâ for exampleâŠ
2026幎6æ6æ¥
Equifax ããã®åç
Hi Victor,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
Iâm sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if thereâs anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Shocking company
Shocking company, who provide clearscore with data. They are missing the last 6 years of my credit history. It's like I disappeared of the face of the earth in 2020. As a result my rating is poor with them, but excellent with all the other companies. They are missing everything from addresses, a mortgage, several different lines of credit that have been opened and closed in that time. When complaining, you go through the standard loop of automated responses.
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Equifax ããã®åç
Hi Alex,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
I have been trying for over a month toâŠ
I have been trying for over a month to contact Equifax. Every time I send an email or make a complaint, it comes back that they have not received my email and comes straight back to my inbox. This company are the worst and need to be challenged. Having peopleâs information and personal data without their is still illegal. I have made an appointment with my lawyer to have a letter sent to them. If my data and details are not removed then I will proceed to raise this through the legal route and will be claiming compensation.
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Equifax ããã®åç
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
Iâm sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if thereâs anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Absolutely useless when it comes toâŠ
Absolutely useless when it comes to dealing with complaints and don't even stick to their own internal timetable for dealing with complaints or keeping customers updated.
2026幎4æ30æ¥
Equifax ããã®åç
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
Iâm sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if thereâs anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
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