I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service ð Regarding the water filter it was extremely... ãã£ãšèŠã
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I bought a machine from Equip2Clean back in January, but had mixed results from it in terms of itâs reliability. I contacted them and they gave me guidance on how to self remedy it. When it... ãã£ãšèŠã
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I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a rep... ãã£ãšèŠã
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Inline water cleaner Well priced and technically works - big issue is it wonât stay connected to hose and pops off as soon as tap is turned on Correct attachments , tried their hose connector and... ãã£ãšèŠã
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Equip2clean ã«ã€ããŠ
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BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
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- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
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Kiam House, L33 7TD, Liverpool, è±åœ
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
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Hi this is the first time i have felt IâŠ
Hi this is the first time i have felt I needed to right a review but my experience has really got to me,I purchased a 30 feet venom pole and must say the sales team and were perfect with their advice as i was just starting my new exterior business and new to it
But I have had a different experience with after sales as after 9 months of having the pole ive had problems with the clamps and my pole spinning as i use it (not good job taking longer and frustrating)as I explained this was a new start part time so not using it every day all day .I happened to be on Liverpool for a family event so popped into the show room on January 5 to replace the clamps that needed replacing to be told they needed to order them in ,well still waiting and this week Ive had 3 conversations on the phone to be told we will call you back but never happened today Ive called again to be told wait ill just check to see if we have them in down stairs,after 30 minutes waiting on phone i put phone down then called back 30 later to be told customer come in so they attended to the customer ,so if youâre spending you come first.I was told I would get a call back which I did to be told they still didnât have any clamps for 2/3 weeks and would order them in (heard this back in January)so until then i have to solder on the
Sales team cant do enough but after they got your money?????
2026幎3æ12æ¥
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Equip2clean ããã®åç
Hi Steve,
Thank you for taking the time to leave such a detailed review, and Iâm genuinely sorry to hear how frustrating this experience has been for you. I really do appreciate your kind words about the sales team, but itâs clear that our afterâsales support hasnât met the standard you â or we â should expect.
Iâve looked into the situation, and I completely understand why youâre disappointed. You visited us back on 5th January to request replacement clamps, and from what youâve described, youâve been left waiting far too long for a clear update or resolution. Being passed around, promised callâbacks that didnât happen, and being left on hold for that length of time is simply not acceptable. Youâre absolutely right to call it out.
Just to be transparent, the Venom pole clamps have been on extended backâorder from the manufacturer, which is why they werenât available when you visited. However, that does not excuse the lack of communication or the delays youâve experienced since. You should have been kept fully updated, and we should have handled your followâup calls far better.
I want to get this sorted for you properly. If you can get in touch with me directly, Iâll personally take ownership of this and make sure youâre not left waiting any longer than necessary. Whether that means securing the clamps, arranging an alternative solution, or discussing any other options, Iâll make sure youâre looked after.
You can reach me directly at:
jon.raven@equipmartuk.co.uk
Once again, Iâm really sorry for the inconvenience this has caused you â especially when youâre building a new business and relying on your equipment. I appreciate you giving us the chance to put things right.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Staff were very helpful
Staff were very helpful, wall mounted drum could do with a locking mechanism.
2026幎3æ9æ¥
Equip2clean ããã®åç
Hi Scott,
Thank you for the 5âstar review â really appreciated. Great to hear the team were able to help you out. Your point about the wallâmounted drum having a locking mechanism is a useful bit of feedback as well, and itâs something weâll certainly take on board as we continue improving the range.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent Service and Delivery from Equip2clean
Ordering on the website was easy and if ordered before 12am on the day which I did, the unit arrived the next day excellent delivery.
2026幎3æ9æ¥
Equip2clean ããã®åç
Hi Stephen,
Thank you for the 5âstar review â itâs great to hear. Iâm really pleased the ordering process was nice and straightforward for you, and even better that the unit arrived the very next day after ordering before 12. Thatâs exactly the level of service we aim for.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
easy access for purchase on line.
easy access for purchase on line.
product/material great.
Quick delivery.
overall a great site from purchase to delivery.
2026幎3æ9æ¥
Equip2clean ããã®åç
Hi Alan,
Thank you for the 5âstar review â really appreciated. Great to hear the website was easy to use and that youâre happy with the product and materials. Itâs also good to know the delivery hit the mark. Always nice to hear when the whole process, from ordering to receiving the item, has been a smooth one.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Quick delivery good service ððð
2026幎3æ6æ¥
Equip2clean ããã®åç
Hi Dennis,
Thank you for taking the time to leave such a great review â we really appreciate it. Iâm pleased to hear you were happy with both the delivery and the service.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Just not a good experience at all
Just not a good experience at all
Wrong product sent
Item missing from order
Customer service representative who just wouldnât listen and kept talking over me
Items returned but still got charged for the original post costs
Went direct to Karcher and got what I wanted for a cheaper price
Have just received a phone call in relation to my 1 star review, asking if I would remove it as they stated, they had issued a full refund. I told them the original purchase price I paid and the refund that had been sent, and the reply was âthe postage was being refunded separatelyâ ð€
And yet again he continued to speak over me
Oh well the review is here to stay Iâm afraid
Oh my god
After reading the response below firstly you canât even get my name right
Secondly, I did phone your company in the first place and I actually spoke with John who was the so called company expert told him exactly what I needed and he actually sent me the links to order parts I needed, so in clarification I did not order them from your website but I went on your advice
But best of all the product expert is now Head of customer services
You seriously could not make this up!!
2026幎2æ23æ¥
Equip2clean ããã®åç
Hi Scott,
Thank you for taking the time to leave your feedback. Iâm genuinely sorry that your experience didnât meet expectations.
To clarify a few points for anyone reading: the item supplied was the product ordered by the customer without prior consultation. Unfortunately, it later transpired that it was not the correct part required for the machine in question. Weâre always happy to advise before purchase to avoid this, and we do recommend checking compatibility in advance where possible.
Regarding the return, the item was accepted back unused and in its original packaging, and a full refund was issued. The original outbound postage was refunded separately, which can sometimes appear as a second transaction depending on the payment provider.
Iâm sorry if our communication came across as frustrating at any point â that was certainly not our intention. We always aim to listen carefully and resolve matters fairly and professionally.
We appreciate all feedback, even when itâs critical, as it helps us improve our service going forward.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great products fast delivery
2026幎2æ26æ¥
Equip2clean ããã®åç
Hi Phillip,
Thank you for the great feedback â we really appreciate it. Iâm pleased to hear you were happy with both the products and the delivery.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Window cleaning poleâŠ
The window cleaning pole is very well made and we are pleased with its design etc.
Our only concern when it arrived was a lack of Workshop,Manual - it would have made self assembly so much easier!
OTHERWISE --- GREAT!
2026幎3æ5æ¥
Equip2clean ããã®åç
Hi John,
Thank you for taking the time to leave such a detailed review â Iâm really pleased to hear youâre happy with the build quality and design of the pole.
I appreciate your feedback regarding the lack of a workshop manual or assembly guide. Thatâs a fair point, and weâre actively working on improving the guidance we provide to make selfâassembly as straightforward as possible.
Thanks again for your kind words overall â theyâre very much appreciated.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2clean ããã®åç
Hi Stephen,
Thank you for taking the time to leave a review â Iâm pleased to hear you had a smooth ordering experience and that your item arrived promptly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2clean ããã®åç
Hi Joshua,
Thank you for the great feedback â itâs very much appreciated. Iâm pleased to hear you were happy with the service.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Well
Well, pleased with everything my pressure washer my baffle tank and my Lance game changer
2026幎2æ23æ¥
Equip2clean ããã®åç
Hi Joshua,
Thank you for the fantastic feedback â itâs great to hear youâre pleased with everything, especially the pressure washer, baffle tank, and lance. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Equip2clean ããã®åç
Hi Tom,
Thank you for the fantastic review â we really appreciate it. Iâm delighted to hear you were happy with both the service and our pricing.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Quick and easy thank you
2026幎3æ3æ¥
Equip2clean ããã®åç
Hi Richie,
Thank you for the great feedback â we really appreciate it. Iâm pleased to hear everything was quick and straightforward for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2Clean review
Good points :
Fast delivery
Bad points. :
NO instructions OR guidance notes in items purchased.ð¡
Misleading leading information on some items advertised on Web site.ð¡
2026幎3æ2æ¥
Equip2clean ããã®åç
Hi Perry,
Thank you for taking the time to leave your feedback and for highlighting both the positives and areas where you feel we could improve.
Weâre pleased to hear delivery met expectations. Regarding the points raised, weâre not currently aware of any contact from you about missing instructions or concerns around product information. Many of our items are supplied as manufacturerâpacked components and, where instructions are not included, weâre always happy to provide guidance or clarification directly.
If youâd like to contact me directly, on jon.raven@equipmartuk.co.uk. Iâd be more than happy to look into the specific items you purchased and address any concerns around compatibility or product descriptions.
We appreciate your feedback and the opportunity to improve.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Fantastic speedy delivery item asâŠ
Fantastic speedy delivery item as described and a great price look forward to buying from Equip2clean in the near future many thanks
2026幎3æ2æ¥
Equip2clean ããã®åç
Hi Dave,
Thank you for the fantastic review â we really appreciate it. Iâm pleased to hear you were happy with the delivery speed, product description, and pricing, and we look forward to serving you again in the future.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2clean ããã®åç
Hi Harry,
Thank you for the great review â we really appreciate it. Iâm pleased to hear everything went smoothly and that the delivery driver did a great job.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Prompt dispatch and delivery
Prompt dispatch and delivery. Great prices.hopefully products match the quality of service
2026幎3æ2æ¥
Equip2clean ããã®åç
Hi Ryan,
Thank you for the great feedback â we really appreciate it. Iâm pleased to hear dispatch and delivery were prompt, and weâre confident the products will live up to the same standard of quality and reliability.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2clean ããã®åç
Hi Jason,
Thank you for the great review â itâs very much appreciated. Iâm pleased to hear you were happy with the service and thank you for the recommendation.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great product and great service ðð»ð¬ð§
2026幎2æ25æ¥
Equip2clean ããã®åç
Hi David,
Thank you very much for the great feedback â itâs really appreciated. Weâre glad to hear youâre happy with both the product and the service.
If you ever need anything else or have any questions in the future, please donât hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2clean ããã®åç
Hi Sander,
Thank you very much for the 5âstar review â we really appreciate you taking the time to share your feedback. Itâs great to hear youâre happy with the delivery speed and the quality of the materials.
If you ever need any advice or support in the future, please donât hesitate to get in touch.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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