Equip2clean レビュー 

Equip2clean からの回答

2026年3月16日

Hi Richard,

Thank you for taking the time to leave your feedback. It’s great to hear that delivery was quick and that our team were able to give you the information you needed.

If there’s anything more we can do to support you with your equipment, just let us know — we’re always here to help. And if your experience continues to be positive, we’d really appreciate you updating your rating when you get a moment.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月16日

Hi Robert,

Thank you for the 5‑star review — really glad to hear you found us easy to deal with. It’s great that we were able to sort you out with a similar model when your first choice wasn’t in stock, and even better to hear you’re happy with it.

We appreciate you taking the time to share your experience.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月16日

Hi Russ,

Thank you for the 5‑star review — great to hear your item arrived on time and matched exactly what you saw on the website. We really appreciate you taking the time to share your experience.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月16日

Hi Mark,

Thank you for the fantastic 5‑star review. Great to hear your order arrived so quickly — next‑day delivery is exactly what we aim for. The DTLR Pro 2 really is a superb bit of kit, so I’m delighted you’re impressed with the quality.

We really appreciate you taking the time to share your experience.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月16日

Hi Nial,

Thank you for the 5‑star review — great to hear your order arrived quickly and that the quality has exceeded your expectations. We really appreciate you taking the time to share your experience.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月16日

Hi Stephen,

Thank you for the 5‑star review — great to hear you’re happy with both the service and the product. We really appreciate you taking the time to share your experience.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月16日

Hi Jamie,

Thank you for the 5‑star review — really pleased to hear you had such a positive experience with our customer service. It’s great to know the team were able to take the time over your calls and give you all the help and explanations you needed.

We really appreciate you sharing your feedback.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Lee,

Thank you for the 5‑star review — it’s great to hear everything went so smoothly. I’m pleased the online ordering was straightforward and that collection was quick and hassle‑free. Even better to hear the jet wash is performing well after a week of use — it really is a solid bit of kit.

Thanks again for taking the time to share your experience.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Alison,

Thanks for your feedback. I can see that your order is currently out for delivery, so it should be with you very shortly. As the item hasn’t arrived yet, we’d really appreciate the opportunity for you to review it once it’s been delivered and you’ve had chance to see it.

If there are any issues at all once it arrives, please don’t hesitate to get in touch and we’ll be happy to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Martin,

Thank you for the 5‑star review — that really means a lot to the whole team. I’m pleased to hear we were able to help with the information you needed and that the missing parts were resolved quickly. Getting things put right promptly is exactly how it should be.

Thanks again for taking the time to share your experience.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Paul,

Thank you for the 5‑star review — great to hear the ordering was easy and delivery was nice and quick. We really appreciate you taking the time to leave feedback.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Gwyndaf,

Thank you for the 5‑star review — it’s really appreciated. I’m glad to hear the service and delivery hit the mark, and it’s great that the item looks spot on so far. Hopefully once you’ve had chance to try it out, it performs just as well.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Steve,

Thank you for taking the time to leave such a detailed review, and I’m genuinely sorry to hear how frustrating this experience has been for you. I really do appreciate your kind words about the sales team, but it’s clear that our after‑sales support hasn’t met the standard you — or we — should expect.

I’ve looked into the situation, and I completely understand why you’re disappointed. You visited us back on 5th January to request replacement clamps, and from what you’ve described, you’ve been left waiting far too long for a clear update or resolution. Being passed around, promised call‑backs that didn’t happen, and being left on hold for that length of time is simply not acceptable. You’re absolutely right to call it out.

Just to be transparent, the Venom pole clamps have been on extended back‑order from the manufacturer, which is why they weren’t available when you visited. However, that does not excuse the lack of communication or the delays you’ve experienced since. You should have been kept fully updated, and we should have handled your follow‑up calls far better.

I want to get this sorted for you properly. If you can get in touch with me directly, I’ll personally take ownership of this and make sure you’re not left waiting any longer than necessary. Whether that means securing the clamps, arranging an alternative solution, or discussing any other options, I’ll make sure you’re looked after.

You can reach me directly at:
jon.raven@equipmartuk.co.uk

Once again, I’m really sorry for the inconvenience this has caused you — especially when you’re building a new business and relying on your equipment. I appreciate you giving us the chance to put things right.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Scott,

Thank you for the 5‑star review — really appreciated. Great to hear the team were able to help you out. Your point about the wall‑mounted drum having a locking mechanism is a useful bit of feedback as well, and it’s something we’ll certainly take on board as we continue improving the range.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Stephen,

Thank you for the 5‑star review — it’s great to hear. I’m really pleased the ordering process was nice and straightforward for you, and even better that the unit arrived the very next day after ordering before 12. That’s exactly the level of service we aim for.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月13日

Hi Alan,

Thank you for the 5‑star review — really appreciated. Great to hear the website was easy to use and that you’re happy with the product and materials. It’s also good to know the delivery hit the mark. Always nice to hear when the whole process, from ordering to receiving the item, has been a smooth one.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月12日

Hi Dennis,

Thank you for taking the time to leave such a great review — we really appreciate it. I’m pleased to hear you were happy with both the delivery and the service.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月12日

Hi Scott,

Thank you for taking the time to leave your feedback. I’m genuinely sorry that your experience didn’t meet expectations.

To clarify a few points for anyone reading: the item supplied was the product ordered by the customer without prior consultation. Unfortunately, it later transpired that it was not the correct part required for the machine in question. We’re always happy to advise before purchase to avoid this, and we do recommend checking compatibility in advance where possible.

Regarding the return, the item was accepted back unused and in its original packaging, and a full refund was issued. The original outbound postage was refunded separately, which can sometimes appear as a second transaction depending on the payment provider.

I’m sorry if our communication came across as frustrating at any point — that was certainly not our intention. We always aim to listen carefully and resolve matters fairly and professionally.

We appreciate all feedback, even when it’s critical, as it helps us improve our service going forward.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月12日

Hi Phillip,

Thank you for the great feedback — we really appreciate it. I’m pleased to hear you were happy with both the products and the delivery.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月12日

Hi John,

Thank you for taking the time to leave such a detailed review — I’m really pleased to hear you’re happy with the build quality and design of the pole.

I appreciate your feedback regarding the lack of a workshop manual or assembly guide. That’s a fair point, and we’re actively working on improving the guidance we provide to make self‑assembly as straightforward as possible.

Thanks again for your kind words overall — they’re very much appreciated.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean