Equip2clean レビュー 

Equip2clean からの回答

2026年4月17日

Hi Simon,

Thanks for the great review — really pleased to hear you found the service excellent and the kit good quality. We take pride in both, so it’s brilliant to get that feedback.

If you need any spare parts, setup tips or recommendations for getting the most from your equipment, drop me a line and I’ll help out.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月17日

Hi Ashley,

Thanks so much for the brilliant review — I really appreciate you taking the time. It’s great to hear the Bronze cleaning package and the Kiam 3700PR have been reliable for you, and that our delivery speed has been working well.

Thanks too for coming back to us for hoses, gauges and other kit — repeat customers like you are the reason we do what we do. If you ever need spare parts, advice on setup, or want me to hold stock for a future order, just say the word and I’ll sort it.

All the best
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月17日

Hi Paul,

Thanks for the feedback — I’m really glad we could sort that part quickly for you and get a replacement sent First Class. Sorry again for the mix‑up with the manufacturer’s label, and I appreciate you bearing with us.

If you need anything else — a hand fitting the new part or help finding spares — just let me know and I’ll sort it.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月17日

Hi Falcon,

Thanks for the lovely review — I’m really pleased everything arrived perfectly and that the carpet cleaning kit hit the mark. It’s great to hear you had a smooth experience.

If you ever want tips on getting the best results from the kit, need replacement parts, or want me to hold stock for a future order, just drop me a message and I’ll sort it.

All the best
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月17日

Hi Joan,

Thanks so much for the great feedback — I’m really pleased the order arrived on time and that everything was hassle‑free. If you need replacements, spare parts, or any advice in future, just drop me a message and I’ll sort it.

Kind regards
Jon Raven

Equip2clean からの回答

2026年4月9日

Hi Declan,

Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You’re absolutely right — when you buy a brand‑new generator, you shouldn’t feel questioned or dismissed over something as simple as a blown fuse. That’s not the standard of service we aim to deliver.

A fuse failing on a new machine is rare but can happen, and it should have been handled quickly and without any attitude. I’m really sorry that wasn’t your experience. I’ll be addressing this internally to make sure it doesn’t happen again.

I’d really appreciate the chance to speak with you personally so I can put this right and restore your confidence in us. Please contact me directly at jon.raven@equipmartuk.co.uk and I’ll make sure you’re properly looked after.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Lance,

Thank you so much for the brilliant 5‑star review — it really means a lot to us.

I’m glad to hear you’re loving the Gorilla 3600psi and getting such strong performance out of it. They’re powerful machines built for long days, and it sounds like you’ve certainly put yours to work.

I’m also pleased our team were able to get you back up and running quickly when you had that small breakdown. Even with brand‑new equipment, the occasional fuse or minor issue can happen, especially with the kind of heavy use you described, but it should always be a simple fix and we’re always here to help.

Thank you again for the recommendation and for taking the time to share your experience. If you ever need anything in the future, just give us a shout.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Graham,

Thank you so much for the 5‑star review. I’m really glad to hear you had great service and that we were able to give you all the information you needed about the pressure washer.

If you ever need any further help or advice, we’re always here.

Kind regards,
Jon Raven

Equip2clean からの回答

2026年4月9日

Hi Matthew,

Thank you so much for the 5‑star review. I’m really glad to hear you received good customer service and that we were able to get your faulty charger replaced quickly — even over a bank holiday weekend.

We always aim to keep customers up and running with as little downtime as possible, so it’s great to know you were looked after promptly.

If you ever need anything in the future, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Nick,

Thank you so much for the fantastic 5‑star review. It’s great to hear you’re finding the equipment such a game changer — that’s exactly what we aim for.

We really appreciate the recommendation, and if you ever need any help or advice in the future, we’re always here.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Dean,

Thank you for taking the time to leave your feedback, and I’m really sorry for the delay you experienced. You placed your order with a clear expectation of when it would arrive, and we didn’t meet that — that’s something I take seriously.

At the time of your purchase, we were expecting this product to arrive into our warehouse within the advised timeframe. Unfortunately, our supplier failed to deliver the stock when promised, which meant we then let customers down too. You were told you’d receive the item based on the information we had at that moment, but that information turned out to be wrong, and I completely understand your frustration.

I can see that your item has now been delivered, but I’d still really appreciate the chance to speak with you personally so I can put your mind at rest about our customer service standards and make sure everything is fully sorted for you. Please contact me directly at jon.raven@equipmartuk.co.uk and I’ll ensure you’re properly looked after.

Thank you again for your feedback — we will learn from this.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Lorna,

Firstly, thank you for your patience — and I want to offer my sincere apologies for the experience you’ve had. You were absolutely right to expect your order promptly after the Cleaning Expo, and I’m genuinely sorry for the delays and the frustration this caused.

I can see that your order was finally delivered on the 8th, but the service you received before that wasn’t up to the standard we set for ourselves.

Please get in touch with me personally so I can make sure everything is now fully sorted for you and put your mind at rest about our customer service standards. You can reach me directly at jon.raven@equipmartuk.co.uk.

Regarding the difficulty getting through on the phone — we haven’t been ignoring calls. We’ve simply been victims of our own success recently. It’s genuinely been a case of putting the phone down and it ringing again immediately. That’s not an excuse, just the reality we’re working hard to improve with additional staff and better systems.

You deserved a smoother experience from start to finish, and I’d really appreciate the chance to speak with you directly and put things right.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Russell,

Thank you so much for the fantastic 5‑star review. It’s great to hear you’ve had a first‑class experience with us and that you’re happy with both the service and the product.

We really appreciate the recommendation, and if you ever need anything at all, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Callum,

Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You were promised an item by a specific date, and we didn’t meet that commitment — that’s on us.

At the time you placed your order, we were away from the warehouse exhibiting at the Cleaning Expo and were expecting the product to have been delivered in time for dispatch. Unfortunately, our supplier let us down at the last minute, which meant we then let customers down too. That’s not the standard we set for ourselves, and I completely understand your frustration.

The lack of contact only added to the problem, and for that I apologise. You should never have received an email saying your item was on the way when it wasn’t — that’s something I’m already addressing internally.

I’d really appreciate the chance to speak with you directly so I can put this right and restore your confidence in us. Please contact me personally at jon.raven@equipmartuk.co.uk and I’ll make sure you’re looked after properly.

Thank you again for your honesty — we will learn from this.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Leroy,

Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You were relying on this equipment for a job, and we didn’t deliver within the timeframe we originally advised — that’s something I take very seriously.

At the time you placed your pre‑order, we were expecting this product to arrive into our warehouse within the stated timeframe. Unfortunately, our supplier failed to deliver the stock when promised, which meant we then let customers down too. You were told you’d receive the item in time for your job based on the information we had at that moment — but that information turned out to be wrong, and I completely understand how frustrating that must have been.

I’m also very sorry to hear about your experience on the phone. You should never feel spoken to rudely or dismissed. I will be addressing this internally. We’ve been dealing with extremely high call volumes recently — genuinely a case of putting the phone down and it ringing again immediately — but that does not excuse the way you felt treated.

The incorrect dispatch notification you received is also something I’m already working to prevent going forward.

I can see that your item has now been delivered, but I’d still really appreciate the chance to speak with you directly so I can put your mind at rest about our customer service standards and make sure everything is now fully sorted for you. Please contact me personally at jon.raven@equipmartuk.co.uk and I’ll ensure you’re properly looked after.

Thank you again for your honesty — we will learn from this.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Gareth,

Thank you for the 5‑star review — really glad to hear you’re happy. Always great to know we’ve done a good job.

If you ever need anything else, we’re here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年4月9日

Hi Michael,

Thank you for the brilliant 5‑star review. Really glad to hear you’re happy with the service and that the power washer is doing the job for you. Your feedback is genuinely appreciated — amen to that 🙏

If you ever need anything else, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月31日

Hi Adam,

Thanks for the great 5‑star review. Really glad to hear the patio cleaner fits your Hyundai washer perfectly — always good when the setup is spot on. Delighted you’re happy with it.

If you need anything else, just let me know.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月31日

Hi David,

Thanks for your review, and I’m really sorry for the experience you’ve had so far. I’ve checked your order and it was placed as a pre‑order, with stock due in last week. Unfortunately, the shipment was delayed by circumstances outside of our control, which meant we weren’t able to dispatch it on the usual 24‑hour service.

That said, we should have communicated the delay more clearly, and I apologise for the lack of updates — that’s on us.

Your order will be sent out the moment the stock arrives, but if you’d prefer not to wait, just let us know and we’ll arrange a full refund straight away.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月31日

Hi Terry,

Thanks so much for the 4‑star review and for sharing your experience. Great to hear the telescopic pole has helped you tackle all those high‑level areas and saved you a small fortune compared to getting the house professionally washed down. That’s exactly what it’s designed for.

They can get a bit more challenging over 6 metres, so it’s good to know it’s still proving really handy for your general use each spring.

If there’s anything we could have done to turn your experience into a 5‑star one, I’d genuinely love to hear it — your feedback helps us keep improving.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean