Equip2clean レビュー 

Equip2clean からの回答

2026年3月26日

Hi Aleksander,

Thank you for your feedback. I’m sorry to hear you felt unable to reach us, as that clearly wasn’t your intention when visiting our site.

We do offer customer support via phone, email, WhatsApp, and social media, and we respond to enquiries as quickly as possible during business hours. I’m sorry if you attempted to contact us and didn’t receive a response in the timeframe you expected — that’s understandably frustrating, especially when you’re looking for pre‑purchase advice.

We appreciate you highlighting this, as it helps us review how visible and accessible our contact options are, particularly for international customers. If you’d still like assistance with telescopic poles or product compatibility, we’d be more than happy to help if you get back in touch.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月26日

Hi Simon,

I’m very sorry to read this and I completely understand why you’re disappointed. Your order was dispatched on time, but DPD failed to deliver it within the stated timescale, which is frustrating enough on its own. Where we fell short was not keeping you informed and not responding to your emails quickly enough — and for that, I apologise unreservedly.

Courier delays do happen, but a lack of communication from us is not acceptable. We should have acknowledged your messages and provided an update, regardless of how busy we were at the time.

Thank you for bringing this to our attention — feedback like this helps us improve how we handle delays and customer communication.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月26日

Hi Joseph,

Thank you for the 5‑star review. I’m really pleased to hear you were happy with both the service and the delivery, and that the machine is performing well for you. We appreciate your support and look forward to helping again when you’re ready to upgrade.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月26日

Hi Brian,

Thank you for the 5‑star review. It’s great to hear you found us helpful and that our team was able to support you quickly when time mattered. We always aim to give clear advice and fast responses, so your feedback is really appreciated.

Thanks again for choosing Equip2Clean.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月26日

Hi Richard,

Thank you for the 5‑star review. I’m pleased to hear you found our communication helpful and that the part you needed arrived promptly. We really appreciate you taking the time to share your experience.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月26日

Hi Mike,

Thank you for taking the time to leave a review. I’m sorry again that part of your order arrived damaged — that’s never what we want for our customers.

As soon as this was brought to our attention, a replacement part was dispatched, and I can see it has now been delivered today. We always aim to resolve issues like this as quickly and smoothly as possible, and I hope the replacement has arrived in perfect condition.

If there’s anything further you need or if you have any questions at all, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月26日

Hi Barry,

Thank you for the 5‑star review. It’s great to hear you were happy with the products, pricing, and fast delivery. We really appreciate you taking the time to share your experience.

Kind regards,
Jon Raven

Equip2clean からの回答

2026年3月26日

Hi Christopher,

Thank you for the 5‑star review. I’m really pleased to hear you were happy with the product and delivery time, and we appreciate your support. We look forward to helping you again in the future.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月26日

Hi Mark,

Thank you for the 5‑star review. I’m glad to hear your order was ready quickly for collection and that everything went smoothly. We really appreciate you choosing Equip2Clean.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月26日

Hi Kelly,

Thank you for the 5‑star review. I’m really pleased to hear you found the website easy to use, with clear product information and competitive pricing. It’s also great to know your order arrived quickly. We appreciate your support and look forward to helping you again in the future.

Kind regards,
Jon Raven

Equip2clean からの回答

2026年3月20日

Hi Marlon,

Thanks so much for the 5‑star review. Really pleased to hear your order arrived quickly — we work hard to keep our dispatch times sharp, so it’s great to see that come through on your end.

If you ever need anything else, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi Ashley,

Thanks so much for the 5‑star review. Really glad to hear the Kiam 15L has served you and your son well over the last four years — that’s exactly the kind of long‑term reliability we aim for. Great to know it’s still going strong even after becoming your backup machine.

If you ever need anything from us down the line, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi Steven,

Thanks so much for the 5‑star review. Great to hear everything arrived looking spot‑on and that you were happy with the delivery and service. If you need any help or advice once you get around to using the parts, just give us a shout — we’re always here to support you.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi Jay,

Thanks so much for the 5‑star review. Really pleased to hear you’re happy with the product and felt you got great value. Glad we could help with your query quickly too — that’s exactly the level of service we aim for.

If you ever need anything else, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi there,

Thank you so much for taking the time to leave such a detailed 5‑star review. It means a lot to all of us. We know that buying equipment can feel like a leap of faith, so it’s great to hear that your experience with us has been even better than expected.

I’m really pleased the team were able to support you from the very start — answering questions, helping you get set up, and then stepping in quickly when you had that breakdown on the first outing. That’s exactly how we want things to work: calm, clear guidance and fast action to get you back up and running.

It’s brilliant to hear you’re now fully operational again. Being true to our word is something we take seriously, so your feedback genuinely means a lot.

Thank you as well for mentioning Jonathan, Lewis and myself — I’ll make sure they see your comments.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi Nicholas,

Thanks so much for the 5‑star review. Great to hear your order arrived so quickly — the team will be really pleased to know the delivery hit the mark.

If you ever need anything else, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi Michael,

Thanks for taking the time to update your review. I’m sorry the item arrived with damage — that’s never the experience we want for anyone.

I’ve checked your order and I can see you were happy to accept the 30% reduction as a resolution, so I’m glad we were able to get that sorted for you quickly. If there’s anything still not right or you need further support with the product, just let us know and we’ll be happy to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi Shayne,

Thanks for taking the time to leave your feedback, and I’m really sorry to hear you’ve had this experience — it’s never what we want for any customer.

I’ve had a look into your case and I can see our team offered a replacement battery because, based on the symptoms you described at the time, that was the most likely cause. If the issue goes beyond the battery, we will of course put that right for you. We don’t expect you to be left with a product you can’t use.

Regarding the leak you mentioned, that’s not something we would expect from the backpack, so we’d like to get this fully inspected and resolved properly. We’re more than happy to arrange a return so we can assess the unit and either repair or replace it depending on what’s found.

We take product quality seriously, and we want to make sure you’re back up and running as quickly as possible. If you can get in touch with our customer service team, we’ll get this sorted for you straight away.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi Wayne,

Thanks for your review, and I’m really sorry to hear you’ve had this experience. I’ve just picked this up and I can see you emailed us earlier in the week — I want to get this sorted for you personally.

The Cyclone Vac shouldn’t arrive with anything missing, so I just need to confirm exactly which parts you didn’t receive. Once I have that, I’ll get the missing items sent straight out to you without any delay.

If you can reply to your original email or drop me a quick message with the details, I’ll take it from there and make sure you’re fully sorted.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Equip2clean からの回答

2026年3月20日

Hi Mark,

Thanks for the 5‑star review. Great to hear everything went smoothly and you were happy with the speed of the service. Really appreciate you taking the time to share your feedback.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean