Europcar - Republic of Ireland レビュー 

We just rented a car from Europcar at Shannon Airport for a trip to Galway. When we returned the car the employee of Europcar went straight to the boot, without checking anything else on the car, and said the puncture repair kit had been used. Let me make this clear, we did not at any point have a puncture on our car during the trip. The employee was rude and when we tried to protest he said we had to sign the car off or the rental would continue. We had a flight to catch so had no choice but to comply. We have received a bill for €100 already. This is nothing short of theft. Do not use this company. They clearly have no morals and this was clearly an organised set up.

Poor no response to valid concerns about lost item in shuttle vehicle. Below is the unanswered message

Hi I'm planning on taking a small claims action against you for the value of property left in your shuttle vehicle at Shannon Airport on 14 July 2026.

All of my attempts to contact you and reach a fair resolution have failed due to your inactivity.

Please confirm that service at your registered office is accepted?

En aéroport, je préfère louer en direct avec Europcar plutôt que les prix négociés auprès d'autres loueurs par les compagnies aériennes. Accueil sympathique et explications claires. Je parle anglais, cela aide. J'ai été "surclassé". Merci à Yazah de m'avoir permis de ramener la Golf au Car Park C près du T1. Je devais ramener de grosses valises moto après un accident survenu en juin. A la remise de la voiture, l'accueil au C1 a été très bon également. Etat des lieux de la voiture réalisé ensemble, contradictoirement sans surprise.

Mijn review is verwijderd vanwege ongepast woordgebruik.
Maar volgens mij zijn er meerdere reviews verwijderd.
Wij hadden voor onze Ierlandvakantie een auto geboekt bij Europcar. Toen we die ophaalden probeerden ze ons vanalles aan te smeren. Heel vervelend! En ook niet verwacht dat ze dat in Ierland zouden doen.
Korte versie, na 100 m rijden zou de koppelingsplaat door mijn man’s rijstijl doorgebrand zijn.
Dat zei de manager, miss D…y, een hooghartige, verwaande, kleinerende dame. Zonder kennis van zaken en zonder überhaupt onder de motorkop gekeken te hebben.
Borg waren we kwijt, maar er zou nog een mecanicien naar kijken. Gelukkig zijn er toch nog eerlijke mensen bij Europcar. Wij konden er niks aan doen.
Omdat we een auto nodig hadden, hebben we een andere gehuurd.
Die zou geen beschadigingen hebben. Dat hebben we, heel dom, niet gecheckt. We waren al ruim 2 uur kwijt en we moesten nog een paar honderd km rijden.
Alles ging goed in de vakantie.
Toen we de auto inleverden, bleek er een kras op de bumper te zitten. Niet van ons.319 euro.
Al die andere verwijderde reviews gingen daar ook over.
Over afzetterij, schade die er ineens was.
Dus boek NOOIT bij Europcar.
Je wordt opgelicht waar je bijstaat.

Charged €168 for an alleged scuff mark on a tyre. (Estimated tyre replacement cost €65). There were multiple scratches on the body, so I made sure to capture them all on video. But sadly didn’t video the Tyres. I’ve been a regular customer, but there is never anyone available to inspect the car when you return to Dublin airport.

Probably the worst car rental company in the world. We rented a car ar Knock airport for 5 days late June. Unfortunately a car struck our rental car whilst it was parked, but fortunately the TP left a note on the windscreen. We reported the slight damage to our car rental with full personal and insurance details of TP. We were informed we would hear from their claims department after the weekend ie from 6th July. No correspondence but €844 deducted from our credit card. They haven't replied to 2 emails nor answering the phone at Knock airport. Yesterday I spoke to Kevin in Claims and he said he'd phone me back within 30mts as a plane had landed and customers were coming in. No surprise no phone call and today not answering the phone or taking messages. My fantastic car rental excess insurance need details of the car repair and tax invoice, before settling my claim. I strongly advise customers avoid using Europcar Ireland. They need closing down.

Ganz schlechter Service. Schäden werden in Rechnung gestellt, die nachweislich anhand eigener Bilder schon vor Übergabe da waren. Tankfüllung wurde berechnet, obwohl das Auto nachweislich voll zurückgegeben wurde.

A disgraceful and appalling company - avoid like the plague! The car was filthy when we picked it up then got charged 450 euro for a 10 cm scratch on the year bumper. The guy was horrible too - so please don’t use these thieves. Their MD will hear about this tomorrow.

Booked a car from Wednesday 22.07 until Friday 24.07 2026
Done an online booking all sorted etc.
They ask me where do I want to pick up the car, I said Dublin AIRPORT…went to the desk after 5-10 min waiting in the queue to be told that I have to go down to pick up the bus shuttle to go to the other location…anyway…got the bus and at the desk you have to pick up another paper with a number and you are called to the desk…waiting another hour in a queue, another 10-20 minutes talking to the agent there.
The lady there said that I have to pay a 2000 euro deposit for the car 🤬🤬🤬 and if something wrong with the car they will stop the deposit, if somebody will bump in to me they still keep my deposit etc etc, I was fuming at that point or they gave me the option- well more they “forced” me to pay 66 euros for another insurance- so for 2 days , as I return the car Thursday afternoon, actually was 27 hours I paid nearly 300 euro…
Not mentioning that after I was called at the desk they said that they have to check for a car for me….I was nearly loosing my head.
For return they said that I can park the car and return the key and go but no, this agents there are putting you on another waiting list…
Bad, bad experience with them and will never use them again…seen so many ppl there and I’m wondering how many of them will still using them in the future…when you search for prices initially you find them cheap so probably that’s why ppl choose them but if you cross the line and look you are paying the same price as for other companies…
My price start initially from 167 and before to make the payment the price was increased to 201 adding a sort of taxes and insurance without having my consent…🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
With enterprise if you return the car early they will refund you the difference of the money paid

Be warned, do not even consider renting a car from this company. Here are the facts, these are actual extracts from their customer reviews:
Stressful desk encounters. Customers frequently cite aggressive upsells for insurance, unexpected damage and cleaning fees upon drop-off, and forced vehicle upgrades. I was charged €403.45 for damage I do not believe I caused.
A cancer in the car hire industry
When you hire a car, you take a leap of faith that you will be treated fairly; in the eyes of Europcar, this simply makes you a hopeless moron waiting to be exploited. The car hire sector should wake up to this. Europcar is fouling their nest and I, for one, would think twice about ever hiring a car again.
Was told there was damage to a wing mirror housing. I could hardly see it, it would probably come off with some T Cut. I’ve been charged €290 for the “damage”. I used them 4 times since last September, I won’t be using them again.
The woman who did the return inspection went straight to it, as if she knew it was there.
My personal experience was a small surface scratch that should have been able to be removed with T-Cut for which they charged me £606.
Don’t believe the standard Europcar customer service spiel “our customer service team would be happy to help you. Please reach out to us .” They should all be ashamed of themselves. If you do rent from them, move car to a place where you can take lots of pictures, better still don’t even think of using them. I wish them all the bad luck in the world. Remember “what goes round comes round”

Lose an hour just to pick up your car - NEVER use Europcar Dublin

I never thought that a big company with the reputation of Europcar would operate so poorly. I initially received a very good offer, but when I wanted to upgrade to an automatic transmission, the price more than doubled.
They were also extremely strict about the fuel policy. For about 5 litres missing, they charged €53. They did not even respond to my request.

No me han hecho el reembolso que pone en la factura . He intentado solicitar un reembolso por correo y no responden. He hablado por wasap con un trabajador de Cork y no me soluciina nada.
No son profesionales

This incident took place back in April 2026 but I am leaving a review now as we have been in communication with Europcar since to resolve the matter to our satisfaction.
When I now look at reviews here and the star rating for Europcar, I can fully understand and agree with previous reviews.
Our situation was as follows. We travelled to Ireland back in April for my dad's 91st birthday. The time we travelled, he was actually in hospital in Dublin. When we went to collect our car hire, we were informed that our car was not yet ready for collection. This delay obviously impacted on our arrival time at the hospital to see my dad.
When the car arrived, we were pushed for time so rather than taking a close look as it was now about 20:30, I took a video of the car and all I can say is, Thank God I did. That video became our key evidence.
We had our time in Ireland and when we returned the car at the airport, we believed we had no issues and were simply dropping the car off before we caught our flight. How wrong were we?
The employee from Europcar came to look over our car. I will say that the individual in question lacked in personality but we felt perhaps he was just having a bad day. He walked around the car, sat in the drivers seat and then approached us to say that there was damage on the car. We were shocked as we knew nothing had happened with the car whilst in our position. When parked off road, the car was parked in a gated property, so our confusion and disbelief was genuine.
The employee pointed out an area of damage on the rear passenger side of the car. At the time, I hadn't realised that the employee merely walked around the car and NEVER stopped at where this damage was to inspect. Perhaps he knew already that the damage existed.
When we looked at the area affected, the dent mark was so faint, it wasn't really visible to the naked eye unless you really scrutinised the spot.
I went for the video we had taken and when I looked at the video, I could see in the light difference, the dent that was being referred to which proved the dent was already on the car when we picked it up. The employee looked briefly at the video and would not accept our evidence. He didn't scrutinise the video and never offered to refer to somebody more superior on shift.
I was not the named driver and when I tried to plead our case, I was shut down by the employee and he wouldn't even look at me. I am a man of a certain age, an Irish citizen and I was dismayed that I could be treated in such a way. We were then taken into the office and were presented with a document where e were asked to fill in the details on how the damage occurred. As we knew we had not caused any damage to the car, we refused to fill out or sign this form even under the coersive pressure of the employee.
It made me think if we were an even older couple, what would have happened under such pressure.
At this point, we had enough and we paid the price which was around 500 euros and left.
I felt there was a total injustice here and could not let it go unchallenged. When we returned to London, we wrote directly to the CEO of Europcar to make them aware of the situation and how we were treated by his company.
It look some correspondence but eventually our case was resolved and common sense prevailed and we were reimbursed the money charged. The injustice is, if we had not challenged this case, we would have been out of pocket for a case that was nothing to do with us.
From this experience, we will never use Europcar again and we would strongly advise other people not to use this company as they are only interested in money and have no interest in customer care.

Get your own excess insurance. Why pay for Europcar’s massively overpriced cover when you can get the same protection for a fraction of the price.

I was charged after returning a car to Europcar at Knock Airport for an extremely minor scuff that was barely noticeable. Thankfully, my independent excess insurance covered the full charge.

The experience left a very poor impression, and I would strongly advise photographing every part of the car carefully before driving away.

Our own car has been out of action for a few months and so we have rented several cars from Europcar Spencer Dock.
I have to say that the customer service from the team has been exceptional, particularly Shauna whom always greats us with a warm smile

I am writing to complain regarding my recent vehicle rental from the Faro Airport location.

When I made my booking, the vehicle category was advertised as a Ford Focus or similar. I understand that the exact model cannot always be guaranteed, and I appreciate that a "similar" vehicle may be provided. However, the vehicle I received was a Seat Ateca, which is considerably larger and sits much higher than a Ford Focus. While I accepted the vehicle, it was not what I had expected or intended to hire.

My primary concern, however, relates to the additional driver charge. At the rental desk, your employee added an additional driver to the agreement, resulting in an extra charge of €76.97. Based on the explanation provided by the employee, I understood that this amount would simply be held as part of the security deposit and refunded when the vehicle was returned. It was only afterwards that I realised this was a separate, non-refundable charge added to the rental. Had this been clearly explained, I would have reconsidered whether to add the additional driver at all. I feel this charge was not presented transparently, and I was misled about its nature.

To make matters worse, we were also charged for windscreen damage that we genuinely believed was already present when we collected the vehicle. This added further stress and frustration to what should have been a straightforward rental experience.

Overall, what should have been an enjoyable start to our holiday became a disappointing and stressful experience. Between the unexpected additional driver charge and the dispute over the windscreen damage, I was left feeling that the rental process lacked transparency and fairness.

Won't be booking with them again.

Very disappointed with my experience. I booked and paid for a specific car, but when I arrived I was told it wasn't available and there were no manual cars. I was then given a different vehicle and later discovered I had been charged extra, despite being told there would be no additional cost because the change was due to the company's lack of availability.

On top of that, I was also charged a "Premium Station Surcharge" with no clear explanation. Despite contacting customer service several times, I still haven't received a satisfactory answer about these charges.

The lack of transparency and unexpected fees left me feeling completely misled. I would strongly advise others to check every charge carefully before booking and after returning the vehicle.

Dave in customer service was very professional and friendly when I was hiring a car for an extra day, really great person on your team. 5 star customer service

I rented a car from Europcar at Dublin Airport and picked up my car on Tuesday, July 7, 2026. I used Europcar because I wanted to drop the car off in Belfast, and had a contract price which included the drop off at Belfast. At the counter, the agent tried to charge me an additional 300 Euros because I was dropping the car off in a different country. I protested, and she summoned a manager. The manager also tried to get the additional charge but finally relented after asking me to show her the email with my agreement. She did insist on a 45 Euro additional fee for crossing the border. That should have been divulged when I booked the car; again, I had a contract that included the drop off in Belfast.
It was all very distasteful.
Additionally, when I refused to take insurance, they took a 5000 Euros damage deposit. Seems excessive to me.
Steven Slaven