Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... もっと見る
企業が回答しました
It was excellent from walking through the door meeting Brodie to booking me in and Jason and team doing a full service and repairs thankyou to you all
This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
連絡先
Southwell Road West, NG18 4TR, Mansfield, 英国
- 01623 789789
3.9
ほぼ満足
578件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Buying car was made easy
Buying car was made easy. Was kept informed by Lewis through the process. Nice selection of cars in stock. Would recommend.
2026年1月21日
自発的なレビュー
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lewis at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hello David, We appreciate you leaving us a review - thank you! Have a nice day! Evans Halshaw Brand Customer Services
Excellent Dealership-Mansfield
From start to finish the service has been excellent. Lewis and Alan are a credit to your Dealership, there was no pushy sales and all the add on purchases were explained in great detail in fact we purchased them all. I highly recommend this Dealership to anyone who is looking for another vehicle.
2025年12月21日
自発的なレビュー
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Joanne,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Lewis and Alan at Dealership
Have a lovely day!
Evans Halshaw Citroen Mansfield Customer Services
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hello,
Thank you for taking the time to leave us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership.
Have a lovely day!
Evans Halshaw Citroen Mansfield Customer Services
Simple NY5 recall
Simple recall repair NY5 & the van was working perfectly fine when dropped off & had only had it's MOT & mini service 3 days before, when collected dashboard lit up like a Christmas tree with engine lights warnings & they wanted to charge me £159 to do the diagnostic testing for problems which have occurred while in their care. Absolute joke, & when asked to speak to the manager he wouldn't come out of the back but sent the young lad back out again to face us. Customer service non existing, not bothered that a free recall could potentially cost us £100s ..... Merry Christmas NOT!!
2025年12月22日
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Dear Gemma,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Bought a car from Jordan
Bought a car from Jordan, it was an easy, smooth process. Jordan was very informative and had the answer to all my questions and nothing was too much. 5* customer service, really recommend Jordan!
2025年12月19日
自発的なレビュー
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hello, Courtney
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Citroen Mansfield Customer Services
Myself and my partner have bought a car…
Myself and my partner have bought a car from this garage, a stunning qashqai, offers us everything with a small family, special shout out to the salesman Jordan, who was extensively knowledgable on the car, made the test drive as comfortable as possible, demonstrated all aspects of the car, and made me and my partner feel at ease. Would 100% recommend Jordan if you are looking for a new car. Thanks again Jordan and team!!
2025年12月19日
自発的なレビュー
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hello, Nathan
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Citroen Mansfield Customer Services
Berlingo recall
I booked my Berlingo in after getting a recall letter, when I arrived at the time agreed the service staff had no record of my booking, they did however take it in and told me to expect it back later that day (Thursday), On checking later in the day I was told half of the job had been done and I could collect it the next day, the following day came (Friday) still not complete, hopefully Monday or Tuesday due to a computer fault, on ringing Tuesday evening it was still not ready, the lady from the service dept rang very apologetic to say it would be ready on Wednesday, because of the trouble it would be returned fully valeted, I finally collected the car today (Friday) and guess what, no valet. The car had been in over a week for a routine recall, whilst I have no issues with the service desk staff, they did their best and were very pleasant throughout but it gives me no confidence in Evans Halshaw for future use
2025年4月12日
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hello,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hello Wendy,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Poor service
Have already left a review about the shocking customer service from this dealership, but this proves it was a genuine review and incident regarding the atrocious service received with no one taking ownership of the issue and me having to chase any information or even get the repair made even though it was within the cars warranty period.
I don't think anything I suggest would improve the dealership as they seem apathetic to any customer needs.
2025年11月18日
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Good afternoon, David
Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Mansfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Citroen Mansfield Customer Services
Poor service all round
Bought a car from here in July. Engine seized in September, car taken back to dealership and now nearly 2 months later I'm still waiting for car to be returned to me. No communication from dealership, I have to chase any information, had to fight to get a courtesy car which I got nearly a month after taking car back. No one takes ownership of issue. No response to online complaints form submitted.
I would avoid using this company if possible. Cars are cheap for a reason.
2025年9月29日
自発的なレビュー
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Good afternoon, David Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Mansfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention. To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns. Thanks again for taking the time to leave your review. Evans Halshaw Citroen Mansfield Customer Services
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hello Sharon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Citroen Mansfield Customer Services
Regret Buying Here – Car Had Undisclosed Damage
I purchased a VW Golf GT white color from Evans Halshaw Nottingham on 14th October 2025 and was shocked to discover hidden cracks in both the front windscreen and on the top of the car adjacent to the windscreen immediately after purchase. The windscreen had resin applied to disguise the damage, yet the dealer refused to take responsibility, suggesting I use my own insurance. Their “goodwill” offer of £75 against a £1,020 Volkswagen repair quote was unacceptable.
Customer service was dismissive and rude, with the sales manager insisting it was “not their job” to point out faults. This level of dishonesty and poor after‑sales support is appalling from a reputed dealer.
Only after escalating through Consumer Rights and Motonova Finance did they agree to take the car back and returned on 30/10/2025. Without external intervention, I doubt they would have acted fairly. Buyers should exercise extreme caution — my experience shows Evans Halshaw Nottingham cannot be trusted to deliver honesty or quality.
2025年10月14日
自発的なレビュー
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Mehfooz,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Mansfield sales room appalling after service
I bought a car from there Mansfield branch and got it delivered to Wakefield on the 6th Oct. having paid the extra for delivery, there was a fault with the stop start system, after complaining the dealership seemed to ignore me for a few days, now i have a service date of the 18th Nov. This is not the kind of service i would expect from a company like this. very very disappointing. i would certainly think twice about purchasing a car from them without a full inspection first.
2025年10月20日
自発的なレビュー
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Steve,
We understand your frustration and apologise for the issues you've experienced with your recent experience.
We strive to provide our customers with a positive experience, and it's disheartening to hear that your expectations weren't met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Evans Halshaw Customer Services
Speedy and efficient
Was annoyed with Citroen themselves for sending out letters before they had replacement airbags.
However, Evans Halshaw Mansfield were efficient and very speedy once I was given an appointment. The car was ready within the hour!
Many thanks.
2025年10月17日
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Mrs Ayres,
We appreciate your feedback and are glad our team in Mansfield provided efficient and speedy service for your airbag replacement once the appointment was scheduled.
We value your time and thank you.
Evans Halshaw Customer Services
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Christine,
Thank you for your kind rating.
We're sorry to hear that you experienced difficulties speaking with the dealership. We will ensure that this feedback is shared with management so that this can be taken on board.
Thank you,
Evans Halshaw Customer Services
courteous and helpful service
courteous and helpful service. The vehicle collection and delivery service is very helpful to a partially disabled 88 year old person
2025年10月10日
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Ralph,
We appreciate your kind words!
We're happy to hear that our service was helpful, especially the vehicle collection and delivery.
Evans Halshaw Customer Services
Friendly helpful staff
Friendly helpful staff. Booking postponed due to not having the parts (which was probably out of there control for the Airbag recall). Appointment went smoothly on the day when done.
2025年9月29日
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hello Julie,
We appreciate your feedback and are glad the appointment went smoothly.
We're sorry for the delay due to the parts shortage for the airbag recall.
Evans Halshaw Customer Services
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Barbara,
We appreciate your positive feedback regarding our team and the MOT service you received.
Evans Halshaw Customer Services
Evans Halshaw - Citroen and Vauxhall Mansfield からの回答
Hi Mr Lane,
We are so glad you received excellent service and that your collection and return went smoothly.
Evans Halshaw Customer Services
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