Evans Halshaw - Citroen Doncaster レビュー 

498
TrustScore 5段階評価の4.5

4.4

Wheatley Hall Road, DN2 4PE Doncaster, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Bought our 4 th car from Doncaster branch, had same salesman every time, Brett Chambers, he can’t do enough for you, very helpful with our paperwork, not as young as we used to be. He always go the ex... もっと見る

企業が回答しました

5つ星のうち5の評価

Very warm welcome, staff friendly and professional. The service was completed and recording sent to me. Paper work completed and given. Comfy seating with hot drinks if waiting. A really good environm... もっと見る

企業が回答しました

5つ星のうち1の評価

Purchased a car from here Nissan qashqui 2021 tekna in March paid £1000 for extra warranty car seemed great, when weather warmed up tried air con didn't get cold so took it in said they'd look at it ,... もっと見る

企業が回答しました

5つ星のうち5の評価

From start to finish the experience of buying the Mini Cooper Sport was fantastic, efficient and totally without pressure. Zoe answered all questions, communicated excellently via email and phon... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

4.4

優良

TrustScore 5段階評価の4.5

498件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(498)

過去12か月のレビュー数: 5,784

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellentservice i would highly…

Excellent service i would highly recommend and appreciated . For replacement of air bags in my car . Thankyou 😊

2025年8月13日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hello,

We're happy to hear that you received excellent service!

We appreciate your recommendation and thank you for entrusting us with your car's airbag replacement.

Evans Halshaw Customer Services

5つ星のうち3の評価

Don’t give a toss how the customer feels

When I got there I told them that the music was far too loud as I suffer a lot with headaches. I did tell them and only reply I got was it was quite compare to it usually is. You guessed it they didn’t turn it down.

2025年8月11日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hello,

We appreciate you taking the time to share your experience.

We're sorry the music's volume caused you discomfort and that we didn't adjust it to accommodate your needs.

We'll address this to improve our service.
Evans Halshaw Customer Services

5つ星のうち5の評価

Kept to designated time

Kept to designated time, well done.

2025年8月8日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Elaine,

We're happy to hear that our service met your expectations regarding timeliness and quality.

Evans Halshaw Customer Services

5つ星のうち5の評価

Satisfied

Great team, swift job

2025年7月23日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Adekoya,

We are so glad to know that you had a positive experience with our team and their efficiency.

Evans Halshaw Customer Services

5つ星のうち5の評価

The people were all so friendly

Visit was for a service and replace Cambelt.
Car came back with jobs done and washed and hoovered.
There are a couple of advisories so will get it booked back in for that too shortly
Thank You

2025年7月22日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Richard,

We're happy to hear that the service and cambelt replacement were completed to your satisfaction, and that you appreciated the car wash and vacuum.

Thank you for your positive feedback, and we look forward to seeing you again.

Evans Halshaw Customer Services

5つ星のうち5の評価

veryhelpful reception staff

kashia fiori on reception was very helpful

2025年7月9日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Mr Wilkins,

Thank you for reviewing us!

We appreciate you taking the time to do this and hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

great customer service speedy repair

great customer service speedy repair

2025年7月7日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Ian,

We're delighted you received great customer service and a speedy repair; we appreciate your positive feedback.

Evans Halshaw Customer Services

5つ星のうち1の評価

Went for service and i raised 2 faults…

Went for service and i raised 2 faults with the car had car for 2 days and said everything was done the faults were not done at all so i rang service department next working day and was ringing in all for 5 hours and 2 hours the next day. In the end i had to physically go to the garage. I raised the concern about phone situation and the faults and he said were not answering the phone because of a recall on some cars no apologies just ignorant. He also assumed that work needed would not be covered by warranty so i will be contacting motability to raise this concern after this auful experience in 2 months i am due to change car with motability but guess what it will not be with another peugeot disgusting customer service

2025年7月8日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Jonathan,

We appreciate you taking the time to share your feedback.

We understand your disappointment with the service you received.

We strive to provide a professional and positive experience for all our customers, and we're sorry that we fell short of your expectations.

We will use your feedback to improve our services.
Evans Halshaw Customer Services

5つ星のうち3の評価

Very expensive compared to regular…

Very expensive compared to regular repair shops. I wasn't happy that my wheel locking nuts were left rolling about on the front seat instead of putting them back inside the plastic case which they had broken. Also, my service book was left just thrown on the seat instead of putting it back in its folder! Just hope the work on my car has been done properly but I have no way of knowing that. Just losing confidence in this dealership!

2025年7月1日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hello Miss Owen,

We appreciate your feedback and regret that your experience did not meet expectations.

We're sorry our pricing seemed high and for the issues with your locking nuts and service book's placement.

We'll review this to improve our service.
Evans Halshaw Customer Services

5つ星のうち5の評価

Replacement airbag under vehicle recall…

Replacement airbag under vehicle recall efficiency and good service

2025年7月3日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Peter,

Thank you for your positive feedback and for taking the time to share your experience.

Evans Halshaw Customer Services

5つ星のうち5の評価

Really good service from reception…

Really good service from reception staff and my car was dealt with very quickly and the problem found by the service team

2025年6月25日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Edna,

We're happy to hear that you received really good service from our reception staff and that our service team quickly found the problem with your car.

Evans Halshaw Customer Services

5つ星のうち5の評価

Trustworthy and helpful

Thank you Frank and Alan for everything you have done to help and support me with buying my new car.
You have explained everything clearly, thoughtfully and you have. Een amazing.

2025年6月28日
自発的なレビュー
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Alana,

We appreciate you acknowledging the support provided during your car-buying journey, and we thank you for your feedback about Frank and Alan.

Evans Halshaw Customer Services

5つ星のうち5の評価

Got my car with everything explained in…

Got my car with everything explained in a clear and in a quick time

2025年6月27日
自発的なレビュー
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Dylan,

We're happy to hear that everything was clearly explained and efficient during your car purchase.

Evans Halshaw Customer Services

5つ星のうち5の評価

Polite work was done fast and to high…

Polite work was done fast and to high standered

2025年6月19日
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hi Shirley,

We appreciate you taking the time to share your positive experience; we're so glad the work was completed quickly and to a high standard.

Evans Halshaw Customer Services

5つ星のうち3の評価

Good choice but.....

Got a lovely car in great condition however paint was splashed on my car down a substantial area between purchase and collection. This shouldn't happen and should be spotted at preparation. I will wait to see how long/if this will be put right. Very pushy with added extras but I guess this is part of their job.
No admin charges unlike some other dealerships so that is a plus. Place had lots of choice and sales advisers friendly. Showroom clean and tidy.

2025年6月22日
自発的なレビュー
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hello Sue,

Thank you for taking the time to review.

I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

If there is anything we can help with, please email service.followup@evanshalshaw.com

Kind Regards,
Evans Halshaw Customer Services

5つ星のうち1の評価

URGENT: Car NOT Fit for Purpose - Company Ignoring 30-Day Right to Reject & Consumer Rights Act 2015. Legal Action Imminent

My experience with Evans Halshaw Citroen Peugeot Doncaster regarding a recent car purchase has been incredibly disappointing and is now escalating towards legal action due to the company's complete disregard for consumer rights.
On 22nd May 2025, I purchased a Citroen C3 1.2 Pure Tech PLUS Euro 6 (s/s) for £12,991.00 plus additional policies. This car was advertised on Autotrader as having one previous owner, yet upon receiving the V5 document, it clearly stated it had three previous owners. This is a blatant misrepresentation and significantly impacts the car's future resale value.
What is even more concerning is that we have since learned the dealership was aware of pre-existing starting issues with this very vehicle. We understand a previous lady had bought the car, experienced starting problems, and the dealership agreed to buy it back from her. Why was this not fixed, and why was the car then sold to me with these unresolved defects? The fact that your sales advisor emailed us an alternative C3 just 6 days after our purchase agreement strongly suggests the original problem was never resolved and resurfaced during the car's servicing (which we note was outside the recommended warranty period).
Since taking ownership, I have personally experienced the car failing to start on 5 separate occasions. This confirms that the fundamental defect remains unresolved and the vehicle is not reliable.
The Consumer Rights Act 2015 ('CRA') clearly states that a car dealer must supply a vehicle that is 'as described,' of 'satisfactory quality,' and 'fit for purpose.' Due to the misrepresentation regarding previous owners and the persistent, unresolved starting defects, this vehicle does not meet these conditions, putting Evans Halshaw in breach of contract.
Crucially, as these significant defects occurred within 30 days of purchase, I am legally entitled to reject this vehicle and demand a full refund of the purchase price. I formally requested this in a letter on 15th June 2025, sent directly to D***** M********* expecting payment within 14 days.
Despite a previous complaint letter on 5th June to Sales Manager C********** S*********** (who has failed to respond or return calls), and a message sent via Eva Halshaw's online website on 12th June (with a promised call on 15th June that never materialised), the company has utterly failed to address this critical issue.
I demand an immediate resolution and full refund within the specified timeframe. Please be advised that if this matter is not resolved within twenty-eight days from my letter of 15th June 2025, I will have no alternative but to commence legal proceedings to recover all losses incurred and will also be reporting your business to Trading Standards and the Motor Ombudsman.
This highly unsatisfactory experience, marked by misrepresentation and a failure to uphold consumer rights, makes me strongly advise others to exercise extreme caution when dealing with this dealership.

NOTE - FULL MANAGERS NAMES HAVE NOW **** OUT, AS THE COMPANY WANTED MY FEEDBACK REMOVED AS I HAD GIVEN MANAGERS NAMES! MAYBE THEY SHOULD BE MORE INTERESTED IN TREATING CUSTOMERS FAIRLY AS PER CUSTOMERS LEGAL RIGHTS!

2025年6月19日
自発的なレビュー
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hello Linda,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great experience at Evan’s Halshaw

I was served by a kind and helpful man called Ben at Evans Halshaw, and I couldn’t be more pleased with the experience. He took the time to explain everything thoroughly and answered all my questions with patience and clarity. Ben also managed to get me a great discount on my car cover and secured a brilliant price for the car itself. His customer service was outstanding from start to finish. Highly recommend!

2025年6月13日
自発的なレビュー
Evans Halshaw - Citroen Doncaster ロゴ

Evans Halshaw - Citroen Doncaster からの回答

Hello,

We appreciate you sharing your positive experience.

We're happy to hear that you were pleased with the service you received and that everything was thoroughly explained.

We will pass along your kind words to Ben.
Evans Halshaw Customer Services

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報