Evans Halshaw - Citroen Rotherham レビュー 

373
TrustScore 5段階評価の5

4.8

Riverside Way, Sheffield Road, S60 1DS Rotherham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Had my problem sorted very quickly and efficiently by the girls,Lisa and jasmine .They are a credit to the Ritherham branch and I can't thank them enough for there efforts. Yours sincerely Stephen... もっと見る

企業が回答しました

5つ星のうち5の評価

Great customer service, kept informed all the way with emails, automated status apps. Amenities excellent and quick turnaround. Very happy with the team, thanks for all you did.

企業が回答しました

5つ星のうち5の評価

Steve was so helpful from the moment I called to enquire about the car to the moment I purchased it. He took time to explain all finance options and show me all of the rigorous checks the car had bee... もっと見る

企業が回答しました

5つ星のうち1の評価

Rang twice yesterday about a Fiat Panda for sale on Autotrader. I initially wanted the delivery costs and the sales manager said he would check if the vehicle was still in stock. No call back. Rang ba... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

  • Riverside Way, Sheffield Road, S60 1DS, Rotherham, 英国

  • 01709 820555

4.8

優良

TrustScore 5段階評価の5

373件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(373)

過去12か月のレビュー数: 5,372

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Took my car in for an Air-Con recharge

Took my car in for an Air-Con recharge, really happy with the service I received. Would recommend 100%

2024年6月6日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Mr England,

Thank you for giving Citroen Rotherham such a great review!

It really means a lot to us.

Thanks again!
Evans Halshaw Customer Services

5つ星のうち5の評価

Friendly helpful staff. 2024

Friendly helpful staff who are interested in myself and maintaining my car to a high standard at an affordable price.

2024年6月24日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Service & Aircon issue

Recently been into Citroen Rotherham for my service and needed my air con re gas.
What fabulous service I was offered on arrival by Lisa. I was offered a courtesy car, luckily I did not need as I was with my husband, but very much appreciated.
My car was in for a few hours and I got the phone call throughout the day to say they had finished. When I arrived, it had been fully cleaned inside and outside! It was immaculate.. what a lovely addition.
I would recommend to anyone and everyone. Thank you all so much!

2024年6月12日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Abbie,

Thank you so much for your kind words!

We are so happy to hear that Lisa was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Evans Halshaw Customer Services

5つ星のうち5の評価

Laura Hartley been very helpful updated…

Laura Hartley been very helpful updated everytime everything was dealth very good

2024年6月15日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hello Parveen,

Laura will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち1の評価

Bad after sales from evans Halshaw

We recently bought a car from evans Halshaw plymouth, when the weather warmed up we tried to use the air conditioning wasn't working.
Went back to the garage as we still had their warranty and it was supposed to be fully serviced, they had closed the whole business down.
I phoned the number I was given by security people there and was told someone would phone me within 10days nothing. I have emailed them still no response.
We had to get this repaired new condenser had to be fitted as the other one was full of stone chips causing it to leak,at a cost of £600
I was shown it before it was removed could be easily seen why wasn't it picked up on the service.
I think there after sales service is terrible even though they have closed nobody has the courtesy to reply

2024年4月20日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Vicky,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Service that is always good and we can…

Service that is always good and we can trust.

2024年5月16日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Mrs Sanders,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

5つ星のうち5の評価

Professional approach and easy…

Professional approach and easy transaction.

2024年5月15日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Douglas,

We are delighted to see such a positive review.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Speedy brake change

Quick and friendly repair

2024年5月13日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi David,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

5つ星のうち5の評価

Excellent service

Excellent service. No problems at all.

2024年4月29日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Steven,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

5つ星のうち4の評価

Everything was fine but...

Everything was fine and the receptionists were helpful and knowledgeable, but cleaning and valeting was rather under par with wheels not cleaned and windows unfinished.

2024年4月30日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Malcolm,

We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.

We hope to see you again in the future.
Evans Halshaw Customer Services

5つ星のうち1の評価

Very dissatisfied with the service of…

Very dissatisfied with the service of Evans Halshaw Rotheram. Unfortunately they have lived up to every stereotype of a ‘used car salesperson’.
They were liberal with the truth, used words like ‘immaculate’ whilst hiding very clear blemishes both inside and outside of the car.
They were smiles and manners before the sale, then rude and unresponsive afterwards. And most notably- they listed something on the advertisement that was only half true.

I will think very carefully before taking part in an online /distance sale again.

I have asked for their complaints procedure (which all respectable companies should have) but have been ignored for weeks. Leaving me to deem them as completely unprofessional without hesitation. I hope this is seen by a head office as I cannot find a route to contact them.

2024年4月19日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Gemma.

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Stress free car buying experience

We went to the showroom on a speculative visit to find out what Hybrid options there were in the new Citroen range. We were introduced to Laura Hartley, who, very pleasantly and professionally, guided us through our options.
Having narrowed down our choices we were allowed to take a demonstrator for a test drive, and we firmed up on the model we wanted.
The haggling process for part exchange and discounts can be tortuous, but in this case Laura very efficiently and quickly got an acceptable deal agreed with her manager (after a few back and forths).
We were kept in touch with possible delivery dates and within 2 weeks collected our new Citroen.
We are very pleased with the service from Laura and she kept her promise to ring us after a couple of weeks to make sure everything was ok.

2024年3月15日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hello David,

Thank you so much for your kind words!

We are so happy to hear that Laura was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service and very welcoming

Great service and very welcoming

2024年2月28日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Kevin,

Thank you for your kind words - we're glad to have been of service!

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Friendly staff

Friendly staff. Quick repair. Courtesy car provided. Car returned washed and hoovered. First class service.

2024年3月6日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Natalie,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Competitive quote

Competitive quote, fast service.

2024年1月27日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Mr Hodgson,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち1の評価

Poor Service

Went to see a golf at the dealership, were shown round the car, and taken the car for a test drive all was good. At the point saying we interest in the car and pointed out thing required doing full Valet as the interior was not clean and had a bad smell, there was a scratch on front bumper that required touch up. Sales person yes we will sort everything out. At point of placing a deposit the sales manager came over and told us about the different guarantees they provide. We said no not wanted as this he say your car will break down on top of that my car I had not purchased from them he say break down for me and my wife felt shocked for hearing this from a manager. After all this we still carried on. Came to dealer ship on the 6th Jan was everything had been sorted, went and checked the car, the valet was not done car had a lot marks, found the rear wiper cap was missing told the salesmen and he said that missing from before which I know it wasn’t. They touched the scratch. Fuel was with 5 miles left in reserve tank.
On Sunday 7th me and my son who had purchased the car, we had washed the car and noticed the touch had come off.
For me overall is a back service from the dealership.

2024年1月6日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Manoj,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Rotherham Citroen team

I have been a customer for some time and always feel welcomed and valued. The team are excellent and know the product range well. Always cheerful and helpful and always on hand should you need more advice. The team don't forget you after you've driven away your vehicle, with calls from Laura checking all is ok. When it's time to change my car I'll be going back to the Rotherham branch without hesitation.

2023年12月11日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Paul,

Thank you so much for your kind words!

We are so happy to hear that Laura was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Evans Halshaw Customer Services

5つ星のうち5の評価

Friendly staff and work is done and…

Friendly staff and work is done and completed to a good standard.

2023年11月15日
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Shaun,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

5つ星のうち5の評価

New Citroen C5

Tremendous service, an adsolute pleasure to do business with you through motability. Laura was outstanding from start to finish, a lovely lady . Love the car we purchased.

2023年11月14日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi Carole,

Thanks so much for the review!

Laura and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Fantastic support from laura

Fantastic support from laura the mobility specialist, it was my first mobility car experience and she made me feel at ease. She is an asset to the company.she phoned me up today to make sure everything was fine with the car , which is a nice touch.
Excellent experience.

2023年11月7日
自発的なレビュー
Evans Halshaw - Citroen Rotherham ロゴ

Evans Halshaw - Citroen Rotherham からの回答

Hi John,

Thank you so much for reviewing your recent experience with Laura at Evans Halshaw.

It’s great to hear you’ve had a positive experience.

Take care,
Evans Halshaw Customer Services

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