Evans Halshaw - Ford Burnley レビュー 

436
TrustScore 5段階評価の4

3.9

Eastern Avenue, BB10 2AP Burnley, GB


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5つ星のうち5の評価

Just finished buying an ex demo Ford Puma GenE. Really nice vehicle and a really decent price. Got a good value on a part exchange. Dealt with Tahmid over the phone initially and then face to face on... もっと見る

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5つ星のうち1の評価

Enquired online, spoke to sales rep and received video on which salesman said car immaculate apart from couple scuffs which he personally pointed out on rear of car, he confirmed would all be sorted... もっと見る

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5つ星のうち5の評価

Couldn’t recommend this business more! We had a fantastic experience part exchanging and purchasing cars with Euan, he went above and beyond throughout the process. Highly recommend!

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5つ星のうち5の評価

fantastic service from the guys at evans halshaw ford burnley. particularly the salesman Calum, who went above and beyond. got myself a lovely little fiesta at a cracking price. taking the 3 year... もっと見る

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

436件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(436)

過去12か月のレビュー数: 5,505

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

reece was amazing

reece was amazing , such a credit to ford

2024年8月27日
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi Lyndsey,

Thank you for reviewing us!

Reece will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Top customer service

Easy and polite to deal with on enquiry on a vehicle.

2024年8月23日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi Tom,

Thank you for your kind words - we're glad to have been of service!

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Top notch dealer

Michael and Lee are very helpful and quick to get back to me with any queries. Excellent experience with this site and would definitely recommend others to buy from here.

2024年8月28日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi Brian,

We appreciate your kind words and are thrilled to hear about your positive experience.

We're glad you found Michael and Lee helpful and responsive.

We strive to provide excellent customer service and are delighted you would recommend us to others.

Evans Halshaw Customer Services

5つ星のうち5の評価

Amazing service

Michael was amazing when I bought my car from him!!
He put me at ease, answered all of my questions and went through all of the paper work so I could understand completely!
Honestly can not recommend enough!! Thank you so much!

2023年10月20日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hello Emma,

Thank you for your kind words about Michael.

We're delighted to hear you had a positive experience and that you're happy with your new car.

We appreciate your recommendation.
Evans Halshaw Customer Services

5つ星のうち5の評価

Michael and the team were very helpful…

Michael and the team were very helpful in helping me find the car we needed. There were no pushy sales tactics, just honest advice and guidance. I would definitely recommend them to anyone looking for a new car.

2024年5月6日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi,

We appreciate your kind words and are thrilled to hear about your positive experience.

We strive to provide exceptional customer service and are glad that Michael and the team were able to assist you in finding the perfect car.

Evans Halshaw Customer Services

5つ星のうち5の評価

Great dealership

Michael made buying a car super easy! Nothing was too much trouble!
Even a couple of months down the line when a problem popped up on my dash it was sorted under the warranty with no problems!

2024年1月27日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi Kirsty,

We're so happy to hear about your positive experience!

It's wonderful to know that you found the car buying process easy and that Michael was able to help you with your recent issue.

Evans Halshaw Customer Services

5つ星のうち1の評価

If I could give 0 stars I would

If I could give 0 stars I would. Can’t diagnose simple faults when there is a pipe hanging off the turbo, can’t find a snapped spring while doing a health check on the car and sent it away ‘safe to drive’ 9 times this garage have sent my car away with more faults than it has gone in with but unfortunately it had to be fixed by them or I would have used anywhere but this garage absolutely terrible. Although the service team who answer the phones and get you booked in have helped me out every time, they obviously don’t fix the cars but I’m sure they could do a better job.

2024年8月8日
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hello Scott,

We understand your frustration and apologise for the issues you experienced with the repairs.

We take all customer feedback seriously and will use this to improve our services.

We do however, appreciate your kind words about our service team.
Evans Halshaw Customer Services

5つ星のうち5の評価

First Kuga…

Rebecca at EH looked after my Kuga purchase in a very professional & personable way. I’d bought my previous 7 Ford Focus’s via a friend who worked for main dealer so I was wary to go elsewhere!
But I’d selected the car and Rebecca did the rest very efficiently - thank you EH Burnley 👍

2024年8月8日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi,

Thank you for your great feedback.

We're so pleased to hear about your positive experience with Rebecca. It's wonderful to know that she made your Kuga purchase so smooth and enjoyable!

We appreciate your kind words and are glad you chose us for your new car.

Take care,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great Experience

Great Experience
I have purchased my last six cars through Evans Halshaw and have just bought a used Ford with Rebecca. Excellent customer service, everything sorted in a couple of days. Rebecca kept in touch at every step of the process. If you are looking for a new car, I recommend contacting Rebecca.

2024年8月9日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi,

Thank you for your kind review.

We’re so happy to hear that Rebecca gave you a 5* experience! We will ensure that your lovely feedback is shared with them, as they’ll really appreciate it.

Thank you for your recommendation and we look forward to seeing you again!

Have a lovely day,
Evans Halshaw Customer Services

5つ星のうち5の評価

Was able to get a good deal on an…

Was able to get a good deal on an Ecosport from the Burnley branch a couple of minor issues were sorted by my salesman Rashawn, overall a good experience

2024年8月7日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hello Paul,

Thank you for your kind review.

We're really pleased to hear that Rashawn gave you a 5* experience! We will ensure that your lovely feedback is shared with him and we look forward to seeing you again.

Have a great day,
Evans Halshaw Customer Services

5つ星のうち5の評価

I have just had a lovely experience of…

I have just had a lovely experience of buying a car from Evans Halshaw from the salesman Ryan Doherty. A very nice guy who was very helpful polite and professional, very organised and restored my faith in car salesmen

2024年8月7日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi Mrs Bannister,

Thank you for your kind words.

We are thrilled to hear that you had a positive experience with Ryan.

We appreciate your feedback and are glad that you found him to be helpful, polite, and professional.

Evans Halshaw Customer Services

5つ星のうち5の評価

Pleasant , patient and very helpful 🙏

Rashawn very pleasant and easy to talk to, help me and my 10000 personalities decide on a car.

Did have a seatbelt light come on in the Kuga but he got me booked in more or less straight away to have this seen too.

Not pushing at all. Good group Mancunian in Burnley Evans halshaw haha.

2024年7月23日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi Alex,

We're delighted to hear you had such a positive experience.

It's wonderful to know that you found Rashawn helpful and approachable.

We appreciate your kind words about his dedication to helping you find the perfect car.

Evans Halshaw Customer Services

5つ星のうち1の評価

Communication 👌🏼

Still waiting for response from Burnley..
Emails don’t seem to work so this is the only way..

Think this is my last..

Well done Evans Halshaw

2024年7月18日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hello Russell,

Thank you for your review.

We are sorry to hear that you haven't been contacted and will chase this up with the management team.

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

warranty job.

After a recent purchase of an Astra k the car developed an issue with the clutch.I rang Evans Halshaw with regards to the problem and it was passed on to the service department.I was contacted promptly contacted by the service team to take the car to be assessed.The slave cylinder was found to be at fault and my car was booked in for repair.When the repair was done they also replaced the contaminated clutch for me.I was loaned a car while mine was under repair.This was all pain free way and done under warranty.Thank you Evans Halshaw Burnley

2024年7月9日
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答


Hello Chris,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Evans Halshaw Customer Services

5つ星のうち5の評価

Great service !

Mike was very helpful patient and informative
No hard sale and very reassuring to ensure I bought the right car for myself

Many thanks !!

2024年7月14日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hello,

Thank you very much for taking the time to leave us this review!

Our aim is to deliver a positive customer service. We will ensure that your lovely feedback is shared with Mike.

Have a great day!
Evans Halshaw Customer Services

5つ星のうち1の評価

Did a diagnostic on the van and…

Did a diagnostic on the van and couldn't find a problem, so fitted a new part which made no difference
Paid £270 and picked the van up in the same state I brought it in

2024年6月27日
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi David,

Thank you for getting in touch.

We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.

If there is anything we can help with, please email service.followup@pendragon.uk.com

Kind Regards,
Evans Halshaw Customer Services

5つ星のうち5の評価

Recently gained my 3rd car through the…

Recently gained my 3rd car through the company, and can't thank rashawn enough as he went above & beyond to make sure I got the car I wanted, very good customer service and helpful. Always happy to stick with this company for my cars in the future.

2024年6月21日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hi Yasmin,

Thank you so much for taking the time to review your experience with us.

Rashawn will be absolutely thrilled that you have rated them so highly!

Kindest regards.
Evans Halshaw Customer Services

5つ星のうち1の評価

Expensive car repair quote

My car failed it's MOT. The quote for urgent repairs was nearly £800 pounds with total repairs coming to £2200 no doubt Vat. After a quick Google repair check, the repair cost seemed to be extremely high. I rang the first independent garage near me and they laughed and said they could do my initial urgent repairs for £300 and were they having a laugh.

Make matters worse my back windscreen wiper was damaged during the MOT as I had brought one on line and repaired this the week before. But there was a £12 cost for a new wiper on my repairs list.

After getting the repairs done. I called the garage back to ask for a free/discounted MOT. Which I am entitled to. He didn't know what I was talking about and left me on hold to speak to someone. If offer my a discounted MOT but and this was the icing on the cake. 11 days after my failed MOT which means I couldn't get the discount.

I'm shocked by the service. The lady who took my initial booking was trying to sell the service plan. Telling me things are so expensive at the moment.

Why do you feel like you need to charge so much for repairs. The quote for a new clutch was £900 and when I check this coat online this price was for a large car not my little Kia Venga.

I shall not be coming back to this garage and I will be sharing my experience.

Yes, money is tight. Yes, things have gone up. But charging over double for repairs is questionable.

2024年6月22日
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hello,

Thank you for getting in touch.

I’m sorry to hear that you are not happy with the price quoted for the work to be carried out on your vehicle.
Unfortunately, our prices are set from the manufacturer themselves and this is because we use genuine manufacturer parts with manufacturer trained technicians.

I will however ensure that all your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Evans Halshaw Customer Services

5つ星のうち5の評価

Used EH Burnley for my last two cars…

Used EH Burnley for my last two cars and the staff have always gone out of their way to help and make sure I was happy. Special mention to Mike and Calum.

2024年6月21日
自発的なレビュー
Evans Halshaw - Ford Burnley ロゴ

Evans Halshaw - Ford Burnley からの回答

Hello,

Thank you for the positive review!

I will be sure to share it with Mike and Calum at Evans Halshaw Ford Burnley.

Take care!
Evans Halshaw Customer Services

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