Evans Halshaw - Vauxhall Horsforth レビュー 

620
TrustScore 5段階評価の4.5

4.5

125 Low Lane, Horsforth, LS18 5PX Leeds, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

After 3 years with a difficult finance car, Anthony and Kristian at Evans Halshaw really helped me out, found me the perfect family car with a fantastic deal. Will definitely recommend to others to us... もっと見る

企業が回答しました

5つ星のうち1の評価

Another very disappointing experience with Evans Halshaw Horsforth and also had a bad experience with evans halshaw grimsby, in Horsforth we went in and firstly no one wanted to serve us initially. No... もっと見る

企業が回答しました

5つ星のうち5の評価

I have to say just bought another car from them and not disappointed at all sort everything out and go through all the details with you very easy would not buy from anybody else

企業が回答しました

5つ星のうち5の評価

Greeted by Debbie in reception always happy and cheerful. Kept informed how the MOT was going. Very happy with the overall experience. 10/10

企業が回答しました


企業情報

  1. カーディーラー

当該企業による記述

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

連絡先

4.5

優良

TrustScore 5段階評価の4.5

620件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(620)

過去12か月のレビュー数: 5,624

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Bedford Poor, Horsforth branch a clear winner

I saw a used BMW X3 at the Bedford site and they were very reluctant in helping me to buy the car and for it to be transported to Leeds. They advised me to contact the Horsforth branch and it could be transported for free. They were unwilling to make the phone call to Horsforth or help further. For this, plus not calling me back, Bedford you would have got a one star rating.

However, this review is for Horsforth. I thought that if I received the same cool response as with Bedford then there would be no sale.

Fortunately, I spoke with Reece (Horsforth) who couldn't be more helpful. I arranged to meet him and to go through my requirements and to obtain a valuation on my part exchange. It was a friendly, courteous and professional discussion and a price, plus options were agreed and a deposit was placed. The car would be delivered at no extra cost to Horsforth (Bedfordshire wanted to charge £250!)

The car was duly delivered 5 days later and it was well prepared. The only criticism I have of the Horsforth branch is that none of their electric chargers at the time were working, and this I find extremly disappointing especially when all manufacturers are pushing EV's. This is why a 4 star rating and not 5 has been given in this case.

2025年3月8日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi John,

We're thrilled to hear that Reece provided such excellent service, going above and beyond to ensure a smooth and positive experience for you, it's wonderful that he was able to address your needs and provide a solution that met your expectations.

We understand your disappointment with the non-functional electric chargers at the Horsforth branch. We strive to provide a seamless experience for all our customers, and we take your feedback seriously.

We appreciate your understanding and hope that this isolated incident will not deter you from choosing us again.

Evans Halshaw Customer Services

5つ星のうち5の評価

Warm reception on arrival.

Easy to book,i was kept informed with reminders ect.service as usual was good.all in all a calm experience.staff friendly and helpful which is a given!.
Thankyou .

2025年3月7日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Janet,

We are delighted to hear you found the booking process easy and appreciated the reminders.

We are also pleased to hear you were happy with the service and found the experience calm and positive.

Evans Halshaw Customer Services

5つ星のうち5の評価

Pleased with the level of service…

Pleased with the level of service received. Debbie was clear at all times about what work was essential and timescales. I have used this garage for many years and have always had excellent service.

2025年3月7日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Jamie,

We are delighted to hear that you were happy with the service you received from Debbie.

We appreciate your feedback and are glad you have had a positive experience with us for many years.

Evans Halshaw Customer Services

5つ星のうち5の評価

My car was serviced

My car was collected, serviced, cleaned inside and out, and returned to me within six hours - great service.

2025年3月4日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Alan,

Thank you for taking the time to leave this review.

We are happy to hear that you were pleased with our service.
Evans Halshaw Customer Services

5つ星のうち5の評価

I find the Company doing very well

I find the Company doing very well, that what ever needs doing they always put it right.

2025年3月3日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Cecil,

We are delighted to hear that you are satisfied with our services and that we consistently meet your expectations.

We appreciate your continued support.
Evans Halshaw Customer Services

5つ星のうち4の評価

Great service but ...

Service was great as always but I am finding the labour costs a little too high lately, even for the most simplest of tasks.

2025年2月21日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Michelle,

We appreciate your feedback and understand your concern about the recent labor costs.

We strive to provide excellent service and will take your feedback into consideration as we continue to improve.

Evans Halshaw Customer Services

5つ星のうち1の評価

I'm fairly fine with the remedial actions but a bad overall experience

I'm fairly fine with the remedial actions and support from the saleman. Understand he provided the best possible arrangements.

However, the overall experience was not good with below issues -

Peugeot 2008 issues -
1. Car purchased in Sep 2024, showing next MOT June 2025
2. However, just noticed by myself in Feb 2025 that the MOT had been overdue since June 2024
3. The MOT cannot be arranged at any EH branches near Wakefield, this increases the risk of safety and being fined
4. I had to request no paid leave for the MOT arrangements
5. Tyre worn close to the legal limit - mileage 41,148 (test date) vs 40,042 (purchase date). 1,100 miles should not make the tyre from normal level to legal limit. That tyre should be replaced before the deal
6. The car should be handed to customer without any MOT advisories

2025年2月13日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Jason,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

5つ星のうち5の評価

Quick and easy to deal with

Quick and easy to deal with. Great customer service and very fast ok the day with the MOT - recommend

2025年2月19日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Susan,

Thank you for your kind review!

We are pleased to hear that you found our service quick and easy.

We appreciate your recommendation.
Evans Halshaw Customer Services

5つ星のうち3の評価

Service

Took my car for its service, as part of the service they offered to hoover and wash it but upon return it hadn’t been touched and the locking wheel nut and service documents were found throughout the car. First time using Evan Halshaw for my Vauxhall service. Really friendly service team member Lee I think. They’re not the quickest at responding but good communication otherwise.

2025年2月18日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Miss Hartley,

We understand your disappointment that the car wasn't cleaned as promised and that you found items misplaced.

We strive to provide a high standard of service and will certainly look into this matter to ensure it doesn't happen again.

We're glad you found Lee helpful and appreciate your feedback on communication.
Evans Halshaw Customer Services

5つ星のうち5の評価

A great team

Evans Halshaw have a great team. From making the booking to picking up the car afterwards they are THE team I would choose to look after my car.

2025年2月18日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Glenn,

We strive to provide exceptional service and it's wonderful to know that you felt well taken care of throughout the process.

We appreciate your kind words and are grateful for your business.
Evans Halshaw Customer Services

5つ星のうち5の評価

Visited without an appointment 18th…

Visited without an appointment 18th February to look at a car which my son bought and drove away that afternoon. We were looked after by Mohammed who was attentive, knowledgeable and made sure everything was as it should be. He’s a credit to the garage.

2025年2月18日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Elizabeth,

Thank you for your kind review. We are thrilled to hear about your positive experience with our team.

We are proud of our commitment to providing exceptional customer service and are delighted that Mohammed was able to assist you with your purchase.

Evans Halshaw Customer Services

5つ星のうち5の評価

Had my car fixed under the warranty

Had my car fixed under what I thought at the time was an expensive warranty. However the fix far outweighed the outlay so a good investment. The staff
(especially Debbie) who should get a pay rise were very helpful. Great communication and professional. Many thanks 🙏

2025年2月13日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Wayne,

Thank you for your kind words and 5-star rating!

We are delighted to hear that you were happy with the repair and that you found Debbie to be helpful and professional.

Evans Halshaw Customer Services

5つ星のうち5の評価

Quick and efficient.

Quick and efficient.

2025年2月13日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Paul,

A big thank you for leaving us a 5* review!

Have a lovely day!
Evans Halshaw Customer Services

5つ星のうち5の評価

Brilliant service one again and as…

Brilliant service one again and as usual assisted me with my concerns on the vehicle, Thank you to all the service team and management

2025年2月4日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Mr Memon,

We're delighted to hear you had a positive experience and appreciate your feedback.

We're thrilled you found the service team and management helpful.
Evans Halshaw Customer Services

5つ星のうち5の評価

Had my corsa in for service

Had my corsa in for service, absolute please dealing with the service team from start to finish.

2025年1月29日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Craig,

We're thrilled to hear you had a positive experience with our service team.

We appreciate your kind words and are glad you were pleased with the service you received.

Evans Halshaw Customer Services

5つ星のうち5の評価

Have bought several used cars from…

Have bought several used cars from Evans Halshaw over the last 10 years and have, for the first time, needed to call on their warranty - no problems, no quibbles. Evans Halshaw very professional and dealt with the matter quickly and effectively. Many thanks.

2025年1月23日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi,

Thank you for your kind words and for taking the time to share your positive experience.

We appreciate your loyalty and are glad to hear that our warranty process was smooth and efficient.

Evans Halshaw Customer Services

5つ星のうち5の評価

I used the sit and wait option for my…

I used the sit and wait option for my service but my vehicle was ready ahead of time and had been cleaned, which was a bonus.

2025年1月21日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Peter,

We're happy to hear you had a positive experience with our service.

We appreciate you choosing us and are glad you enjoyed the added benefit of a clean vehicle.

Evans Halshaw Customer Services

5つ星のうち5の評価

Just collected my 2nd New Car from Andy…

Just collected my 2nd New Car from Andy at Vauxhall Horsforth. Andy was very good he told me everything l neede to know. Had a good exsperiance very nice and pleasant to deal with him. I will 100 percent use them again.

2025年1月20日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hi Rita,

We're so glad to hear you had a positive experience with Andy.

We appreciate your kind words and are thrilled you're happy with your new car.

We're committed to providing excellent customer service and are delighted to hear you'll be back.

Evans Halshaw Customer Services

5つ星のうち5の評価

I used the Collect and Return service…

I used the Collect and Return service again for my MOT and annual service. As usual the collection and return drivers were very courteous. Likewise the garage staff were very pleasant, and kept me informed by telephone, and the whole process was carried out efficiently. Very satisfied as usual.

2025年1月16日
自発的なレビュー
Evans Halshaw - Vauxhall Horsforth ロゴ

Evans Halshaw - Vauxhall Horsforth からの回答

Hello Harry,

Thank you for your kind words.

We are delighted to hear that you were happy with your recent service and that the collect and return service worked well for you.

We appreciate your feedback and are glad you found our staff to be courteous and helpful.

Evans Halshaw Customer Services

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