First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... ãã£ãšèŠã
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I spoke with Jodie on the phone and she went through all the questions to get my quote started. As a firstâtime buyer, I honestly couldnât have asked for anyone better. She was super helpful, really... ãã£ãšèŠã
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Becky handled my renewal superbly ; she was very friendly and also skillfully answered my other queries .PLUS my annual insurance went down by over £70 ! Give First2Protect a call .
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Rachel was very pleasant and answered all my questions promptly. Unfortunately my current Landlord insurance provider is providing a large cash back making their policy 50% cheaper once you take their... ãã£ãšèŠã
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first2protect.co.uk
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- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
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1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, è±åœ
- 01392 849750
- insuranceservices@first2protect.co.uk
- www.first2protect.co.uk
4.9
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First2Protect ããã®åç
Thank you for your feedback. Weâre really pleased to hear you found our service helpful.
Joel was very throurough and helpfulâŠ
Joel was very throurough and helpful with explaining and amending my policy :)
2026幎4æ17æ¥
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First2Protect ããã®åç
Thank you for your feedback. Weâre really pleased to hear that Joel was thorough and helpful when explaining and amending your policy. Weâll be sure to pass your kind comments on to him ð
Very good service
Very good service and helped to significantly reduce the cost of renewing our building and contents insurance.
2026幎4æ16æ¥
First2Protect ããã®åç
Thank you for your feedback. Weâre really pleased to hear that we were able to provide very good service and help significantly reduce the cost of renewing your buildings and contents insurance. Weâre glad we could help and appreciate you choosing us.
Contents insurance quote
Speaking with Theodore, he was able to guide me to the perfect contents insurance for our home. He took his time with sorting through all the questions necessary to give me a quote I was happy to agree to. Thanks so much.
2026幎4æ16æ¥
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First2Protect ããã®åç
Thank you so much for your lovely feedback. Weâre really pleased to hear that Theodore was able to guide you to the right contents insurance and took the time to answer all your questions. Itâs great to know you were happy with the quoteâthank you for choosing us.
The telephone team member was helpfulâŠ
The telephone team member was helpful and friendly and able to resolve my issue
2026幎4æ13æ¥
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First2Protect ããã®åç
Thank you for your review. Weâre really glad to hear that our telephone team member was friendly, helpful, and able to resolve your issue.
Good communication
2026幎4æ15æ¥
First2Protect ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear you found our communication helpful.
First2Protect ããã®åç
Weâre pleased to hear that Becky was friendly, polite, and helpful. Weâll be sure to pass on your kind comments to her.
Excellent Service and Good Value for Money
We phoned First to Protect this morning because of difficulties accessing our documentation from the online portal. My wife and I are both disabled. Wesley was extremely helpful and professional. He went through the main points of our policy and we were able to renew on the phone. Our documentation will be posted to us to make sure we are happy with everything. We will be receiving a hard copy of our insurance documents in future. First to Protect gives excellent service and good value for money!
2026幎4æ16æ¥
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First2Protect ããã®åç
Weâre really pleased to hear that Wesley was able to support you both so effectively and make the renewal process straightforward. Ensuring our customers can access their information in a way that suits them is very important to us, and weâre glad the posted documentation helps. Thank you for your lovely comments about our service and value â theyâre greatly appreciated.
24 hrs response.
Got back to me the next day with 2 quotes for Family trust building/contents insurance unfortunately out of my price range.
2026幎4æ16æ¥
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First2Protect ããã®åç
Weâre glad we could provide prompt quotes and clear information. We understand that pricing isnât always a perfect fit, but we appreciate you taking the time to consider our options and leave a review.
James was amazing at explainingâŠ
James was amazing at explaining everything about the insurance policy and answering all of my queries as well. Also managed to get us a good discount on the insurance.
2026幎4æ16æ¥
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First2Protect ããã®åç
Weâre delighted to hear that James explained everything clearly, answered all your questions, and helped secure a great discount. Weâll be sure to pass on your kind comments.
First2Protect ããã®åç
Weâre pleased to hear you found our customer service prompt, informative, and helpful. We really appreciate you taking the time to leave a review.
Very helpful young lady
2026幎4æ16æ¥
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First2Protect ããã®åç
Weâre glad to hear you found our team member helpful and appreciate you taking the time to leave a review.
Fantastic service from Charlie R
Fantastic service from Charlie R. He was patient, thorough, and really listened to what I needed. No pressure at any point â just clear explanations and genuine support. A brilliant adviser.
2026幎4æ15æ¥
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First2Protect ããã®åç
Weâre really pleased to hear that Charlie provided such patient and supportive service. Weâll be sure to pass on your kind comments â theyâll mean a lot to him.
Very clear phone call
Very clear phone call. Aaron was very helpful and made the process very easy!
2026幎4æ16æ¥
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First2Protect ããã®åç
Weâre glad to hear the call was clear and that Aaron made the process easy. Weâll be sure to pass on your kind comments.
Easy Transaction
2026幎4æ7æ¥
First2Protect ããã®åç
Thanks for your feedback! Weâre glad to hear you found the transaction easy. We appreciate you taking the time to leave a review.
First2Protect ããã®åç
Thank you for your feedback. Weâre pleased to hear you found our staff very helpful and we really appreciate you taking the time to share your experience.
The gentlemen on the line was soâŠ
The gentlemen on the line was so helpful and friendly. He made sure no stone was unturned and the service was 5 star âïž
2026幎4æ15æ¥
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First2Protect ããã®åç
Thank you for your wonderful feedback. Weâre so pleased to hear that our colleague was helpful, friendly, and thorough, ensuring nothing was overlooked. Providing a 5âstar level of service is exactly what we aim for, and we really appreciate you taking the time to share your experience âïž
Great experience with staff memberâŠGreat experience
Great experience with staff member Becky, was clear with information and worked quickly.
2026幎4æ15æ¥
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First2Protect ããã®åç
Thank you for your feedback. Weâre delighted to hear that Becky provided clear information and worked quickly to support you. Weâll be sure to pass on your kind comments to her and really appreciate you taking the time to share your experience.
Renewing buildings insurance
I called to renew my buildings insurance on my rental house.Ispoke to James and explained that I wasn't managing to use the portal very well and it was stressing me, as I don't like having to do things online. He was very understanding and was happy to ensure all my documents will be sent by post from now on. I had got a bit muddled with my buildings insurance and rent protection insurance. He clarified that for me. I then asked James to quote me for buildings and contents insurance for my own house. He was very patient and answered all my questions. I was very impressed that he really took the time to explain things like the excesses ,valuables limits etc so I could make an informed decision. Other insurers I have dealt with have never explained things like James did, they just said they couldn't advise me,which was never helpful for me. Explained and advising are two different things! I was very happy to change my buildings and contents policy fir my own house to First2 Protect as the renewal quote I had been sent by SAGA was ridiculously expensive. I am extremely happy with James's help yesterday. He is patient understanding and knowledgeable and saved me £140! I will happily recommend First 2Protect to friends and family who require insurance. Thankyou again James.
2026幎4æ14æ¥
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First2Protect ããã®åç
Thank you so much for taking the time to leave such a detailed and positive review. Weâre delighted to hear how supportive and understanding James was, especially in helping you feel more comfortable with your renewals and arranging for documents to be sent by post. Itâs great to know he was able to clearly explain your cover options, take the time to answer all your questions, and help you make informed decisions across both your rental property and your own home insurance. Weâre especially pleased he was able to save you £140 too! Weâll be sure to pass on your lovely feedback to James, and we truly appreciate your recommendation to friends and family.
Helpful team
Jodie was very helpful and answered all the questions clearly. She helped me find the best deal available and explained the various ad ons. Highly recommended.
2026幎4æ14æ¥
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First2Protect ããã®åç
Thank you for your kind recommendation. Weâre really pleased to hear that Jodie was so helpful, answered all your questions clearly, and helped you find the best deal available. Itâs great to know the additional options were explained well too. Weâll be sure to pass on your lovely feedback to her.
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