Staff are very helpful if there is a problem they have always tried their best to rectify it, not that I have a lot of experience regarding issues. On one occasion they had not received my prescriptio... ãã£ãšèŠã
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Always try to help. Sometimes lose prescriptions but generally we sort things. Even though my prescription is periodic, supplies have to be searched for which means concern for me as I don't have a gr... ãã£ãšèŠã
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I have been ordering my medical supplies from Fittleworth for almost two years now. They are the only supplier I have ever used. On the whole everything works really well with them. It took me a litt... ãã£ãšèŠã
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I have used Fittleworth for my prescription Stoma products for the past 3 years. In that time they have often gone above and beyond to ensure all items reach me promptly. I have had to ring them on... ãã£ãšèŠã
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Always able to speak to a human being
Always able to speak to a human being, always really helpful and give good advice.
Items arrive very promptly
Many thanks
2026幎6æ30æ¥
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Excellent ServiceâŠ
I have dealt with Fittleworth now for a considerable time. The service is always as agreed and the staff are pleasant and always helpful .
I get the supplies on the date agreed and delivered to my door. I am kept up to date with delivery and over the years hardly ever an issue.
Great keep it up !
2026幎7æ2æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your wonderful feedback and for your continued trust in us over the years. Weâre delighted to hear that you consistently receive your supplies as agreed and that our team has been pleasant, helpful, and supportive whenever youâve needed us. Itâs also great to know that our delivery updates and reliability have given you peace of mind. Your kind words mean a great deal to us. Thank you for taking the time to share your experience, and weâll do our best to keep up the great work!
Regards
Joana, Customer Experience Specialist â Fittleworth
After an appointment with a stoma nurseâŠ
After an appointment with a stoma nurse it was agreed to try a certain type of bag to suit my body curves, ten bags arrived 7 days later in a box that had been thrown together and sellotaped with stoma bags inside, every bag was damaged/burst or ripped. My partner and daughter independently sent photos to fittleworth along with complaint, my daughter was assured by reply this would be dealt with along with apology. This was 12 days ago and still no delivery or apologies to me, I class this as neglect and I am now in process of getting appointment with ombudsman.
2026幎7æ2æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre very sorry to hear about your experience and the concerns this has caused. We would like a manager to review this for you. Please email talktous@fittleworth.com with your **full name, date of birth, postcode**, and a brief description of what has happened. This will allow us to investigate the matter fully and respond appropriately. Thank you for bringing this to our attention, and we apologise for the distress and inconvenience caused.
Regards
Joana, Customer Experience Specialist â Fittleworth
The cutting of the Pouches leaves a lot to be desired.
I used to get the pouches cut and usually these were rarely correct, but a little trimming usually rectified this, things really started to go wrong once a member of the community team got involved and this person single handedly caused so many problems it was incredible.
She was clearly out of her depth or did not thoroughly understand the clients she was working on behalf, things got so bad that now I have my products uncut due to the incompetence of this staff member.
2026幎4æ16æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre sorry to hear that your experience with the pouch cutting service did not meet your expectations and that this caused frustration for you. We understand how important it is that your products are supplied correctly and consistently. We appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fittleworth = Fit For Purpose
I have been ordering my medical supplies from Fittleworth for almost two years now. They are the only supplier I have ever used. On the whole everything works really well with them. It took me a little while to get used to the system and to set up an account for ordering online but thatâs all now working smoothly and the staff are helpful, knowledgeable and friendly.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that, overall, your experience with us over the past two years has been a positive one. Itâs great to know that once you became familiar with the online ordering process, everything has run smoothly and that our team has been helpful, knowledgeable, and friendly whenever youâve needed support. We truly appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Cost cutting
Although generally proactive and helpful, Fittleworth have recently started limiting their complimentary (but contractually obligatory) stoma products. Limited to 120 dry wipes per 90 pouches. Iâd like whoever started this policy to limit themselves to one (occasionally two) sheets of toilet paper while they sit down and ponder if the saving is worthwhile. Other providers are available.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. The allocation of complimentary items is based on guidance from healthcare professionals regarding typical usage. If you feel you require more than the amount provided, please speak with your Stoma Care Nurse and ask them to let us know that additional items are medically required. Weâll then be happy to review this and support you where possible.
Regards
Joana, Customer Experience Specialist â Fittleworth
Whenever I place an order
Whenever I place an order, I am informed when to except a delivery and the parcel always arrives on time.
2026幎6æ12æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that you are kept informed about your deliveries and that your parcels consistently arrive on time. We really appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fantastic service
Fantastic service . Never had any problems with it. Everything delivered on time. Staff always very friendly and helpful when by phone.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your wonderful feedback. Weâre delighted to hear that youâve consistently received fantastic service, with deliveries arriving on time and friendly, helpful support whenever you contact us. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
First class
No problem ever with ordering online and delivery
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre delighted to hear that youâve had a smooth experience with both our online ordering service and deliveries. We truly appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
I always receive my order on time
I always receive my order on time , and if l have a problem it always sorted very quickly.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that your orders arrive on time and that any issues are resolved quickly when they arise. We truly appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Excellent staff on the telephone alwaysâŠ
Excellent staff on the telephone always very helpful.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that youâve found our team helpful and supportive whenever you call. We truly appreciate you taking the time to share your experience with us
Regards
Joana, Customer Experience Specialist â Fittleworth
Fittleworth have been reliable andâŠ
Fittleworth have been reliable and helpful for me over the last 8 years. Reminders sent, prompt delivery and products good quality.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback and for your continued trust over the past 8 years. Weâre delighted to hear that youâve found our service reliable and helpful.
Itâs great to know that reminders, prompt deliveries, and product quality are meeting your expectations. We truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Always Very Helpful
I deal by phone with Fittleworth Scotland , by phone .
The staff are very helpful , courteous, friendly , cheerful , and a pleasure to deal with .
2026幎6æ30æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that you find our team in Scotland helpful, courteous, friendly, and a pleasure to deal with. Your comments mean a great deal to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Staff are very helpful if there is aâŠ
Staff are very helpful if there is a problem they have always tried their best to rectify it, not that I have a lot of experience regarding issues. On one occasion they had not received my prescription from the GP, the young man I spoke to sent me an immediate delivery to tied me over until my prescription came through. Delivery is always prompt. Great service. Thank-you
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind feedback. Weâre delighted to hear that our team has been able to support you, especially on the occasion when your prescription had not yet come through.
Itâs great to know that we could help with an interim delivery and that you continue to find our service prompt and reliable. Your kind words mean a lot to us â thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Always try to help
Always try to help. Sometimes lose prescriptions but generally we sort things. Even though my prescription is periodic, supplies have to be searched for which means concern for me as I don't have a great deal of room for storage. Delivery very good.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre pleased to hear that you find our team helpful and that your deliveries are going well.
Weâre sorry to hear about the occasions where prescriptions have been delayed â we understand how this can cause concern, especially with limited storage space. Your comments have been noted, and weâll continue to work on improving this process.
We really appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Always deliver promptly now orderingâŠ
Always deliver promptly now ordering through my GP surgery but always deliver within days of my request when on ocations I have had special requests the staff have always answered courteously and done exactly as I requested WELL DONE
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your wonderful feedback. Weâre delighted to hear that your deliveries are arriving promptly and that you continue to receive a reliable service when ordering through your GP.
Itâs great to know that our team has been able to support any special requests courteously and efficiently. Your kind words mean a lot to us â thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fantastic service
Fantastic service, always deliver on time. Friendly and helpful staff who are caring and dedicated to making the service smooth.
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you so much for your fantastic feedback. Weâre delighted to hear that you consistently receive a reliable service and that our team is friendly, helpful, and caring. Your kind words mean a great deal to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Always friendly and helpful
Always friendly and helpful. Arrives when stated and quality is good. Keep up the good work.
2026幎6æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear that you find our team friendly and helpful, and that your deliveries arrive as expected with good quality products. We truly appreciate your support â thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Your delivery man was smiling andâŠ
Your delivery man was smiling and friendly and helpful, bringing the box down the steps to our house. I also want to say that when I phoned you last week I spoke to a man who was so helpful on the phone. You have the best people working with you. You always deliver my order within a few days which relieves any anxiety of running out of my medical equipment. Thank you so much
2026幎6æ26æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your wonderful feedback. Weâre delighted to hear about your positive experience â from the delivery driver going the extra mile, to the helpful support you received on the phone. Your kind words truly mean a lot.
Regards
Joana, Customer Experience Specialist â Fittleworth
Responded to a reminder
Responded to a reminder, catheters delivered
2026幎6æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre pleased to hear that your reminder worked well and that your catheters were delivered successfully. We appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
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