Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... ãã£ãšèŠã
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There was no prior message to indicate delivery slot this was not a DHL delivery. the driver had his own white van. He rang the door bell and before I opened the door to receive my delivery, he had be... ãã£ãšèŠã
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Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that the... ãã£ãšèŠã
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I've used Fittleworth since 2015 & I can't recommend them highly enough. They've never let me down, they've always advised me if I've ever had any queries. I wouldn't use any other supplier.
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4.4
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I always receive my order on time
I always receive my order on time , and if l have a problem it always sorted very quickly.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that your orders arrive on time and that any issues are resolved quickly when they arise. We truly appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Excellent staff on the telephone alwaysâŠ
Excellent staff on the telephone always very helpful.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that youâve found our team helpful and supportive whenever you call. We truly appreciate you taking the time to share your experience with us
Regards
Joana, Customer Experience Specialist â Fittleworth
Fittleworth have been reliable andâŠ
Fittleworth have been reliable and helpful for me over the last 8 years. Reminders sent, prompt delivery and products good quality.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback and for your continued trust over the past 8 years. Weâre delighted to hear that youâve found our service reliable and helpful.
Itâs great to know that reminders, prompt deliveries, and product quality are meeting your expectations. We truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Always Very Helpful
I deal by phone with Fittleworth Scotland , by phone .
The staff are very helpful , courteous, friendly , cheerful , and a pleasure to deal with .
2026幎6æ30æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that you find our team in Scotland helpful, courteous, friendly, and a pleasure to deal with. Your comments mean a great deal to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Staff are very helpful if there is aâŠ
Staff are very helpful if there is a problem they have always tried their best to rectify it, not that I have a lot of experience regarding issues. On one occasion they had not received my prescription from the GP, the young man I spoke to sent me an immediate delivery to tied me over until my prescription came through. Delivery is always prompt. Great service. Thank-you
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind feedback. Weâre delighted to hear that our team has been able to support you, especially on the occasion when your prescription had not yet come through.
Itâs great to know that we could help with an interim delivery and that you continue to find our service prompt and reliable. Your kind words mean a lot to us â thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Always try to help
Always try to help. Sometimes lose prescriptions but generally we sort things. Even though my prescription is periodic, supplies have to be searched for which means concern for me as I don't have a great deal of room for storage. Delivery very good.
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre pleased to hear that you find our team helpful and that your deliveries are going well.
Weâre sorry to hear about the occasions where prescriptions have been delayed â we understand how this can cause concern, especially with limited storage space. Your comments have been noted, and weâll continue to work on improving this process.
We really appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Always deliver promptly now orderingâŠ
Always deliver promptly now ordering through my GP surgery but always deliver within days of my request when on ocations I have had special requests the staff have always answered courteously and done exactly as I requested WELL DONE
2026幎7æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your wonderful feedback. Weâre delighted to hear that your deliveries are arriving promptly and that you continue to receive a reliable service when ordering through your GP.
Itâs great to know that our team has been able to support any special requests courteously and efficiently. Your kind words mean a lot to us â thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fantastic service
Fantastic service, always deliver on time. Friendly and helpful staff who are caring and dedicated to making the service smooth.
2026幎6æ11æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your fantastic feedback. Weâre delighted to hear that you consistently receive a reliable service and that our team is friendly, helpful, and caring. Your kind words mean a great deal to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Always friendly and helpful
Always friendly and helpful. Arrives when stated and quality is good. Keep up the good work.
2026幎6æ27æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear that you find our team friendly and helpful, and that your deliveries arrive as expected with good quality products. We truly appreciate your support â thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Your delivery man was smiling andâŠ
Your delivery man was smiling and friendly and helpful, bringing the box down the steps to our house. I also want to say that when I phoned you last week I spoke to a man who was so helpful on the phone. You have the best people working with you. You always deliver my order within a few days which relieves any anxiety of running out of my medical equipment. Thank you so much
2026幎6æ26æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your wonderful feedback. Weâre delighted to hear about your positive experience â from the delivery driver going the extra mile, to the helpful support you received on the phone. Your kind words truly mean a lot.
Regards
Joana, Customer Experience Specialist â Fittleworth
Responded to a reminder
Responded to a reminder, catheters delivered
2026幎6æ25æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre pleased to hear that your reminder worked well and that your catheters were delivered successfully. We appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
All of ur staff are doing very helpfulâŠ
All of ur staff are doing very helpful and very kind person always keep going with ur job u are doing a gd job
2026幎6æ25æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind words. Weâre really pleased to hear that you find our staff helpful and friendly. Your support means a lot to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
First class service always
I have used Fittleworth for my prescription Stoma products for the past 3 years. In that time they have often gone above and beyond to ensure all items reach me promptly. I have had to ring them on many occasions and always found the staff to be pleasant yet helpful and professional. I highly recommend them.
2026幎5æ14æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your wonderful feedback and for your continued trust over the past 3 years. Weâre delighted to hear that our team has been able to support you and go above and beyond when needed. Itâs especially great to know that youâve consistently found our staff helpful, professional, and pleasant to speak with. Your recommendation truly means a lot to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Easy to place an order
Easy to place an order and reliable delivery. The order is always correct (and well packaged).
2026幎6æ19æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear that you find our ordering process easy and our deliveries reliable. Itâs great to know that your orders arrive correctly and well packaged â we truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Normally great service
Normally great service, txt from Dpd advising supplies due delivery date/time. This time sadly no notification otherwise would be 5*
2026幎6æ25æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback â weâre really glad to hear that you normally receive a great service from us. Weâre sorry that you didnât receive a notification on this occasion. Thank you for bringing this to our attention â we are aware of the issue and are working to get it resolved as quickly as possible. We appreciate your understanding and your continued support.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fittleworth always try their best
Fittleworth always try their best. However, their timing of letting me know there is a problem leaves something to be desired. I don't find it at all helpful to be informed that something is unavailable the day before it's due to be delivered. They do at least try their best to make up for it most of the time. I don't like being given the answer 'probably' when I ask if something is being monitored when supplies have been out of stock for some months. I've tried other suppliers but have always gone back to Fittleworth, so I suppose that says it all.
2026幎6æ22æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. We really appreciate you taking the time to share your experience with us. Weâre pleased to hear that you feel we try our best to support you, however, weâre very sorry for the frustration caused when updates about stock issues are provided at such short notice. We completely understand how important timely communication is, and that receiving updates the day before delivery is not ideal.
We truly value your loyalty, especially as youâve chosen to continue using our service. If you ever need support, please donât hesitate to reach out to us directly.
Regards
Joana, Customer Experience Specialist â Fittleworth
Orders I do online
Of all the orders I do online Fittlewworth and DPD are the easiest and most reliable services I get, the reordering online is easy.
2026幎6æ18æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that you find our online reordering easy to use and that our service is reliable. We really appreciate you taking the time to share your experience with us â it means a lot to the team.
Regards
Joana, Customer Experience Specialist â Fittleworth
the staff at fittlworth are amazingâŠ
the staff at fittlworth are amazing always ready to help you any way they can nothing is too much trouble for them
2026幎6æ23æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your wonderful feedback. Weâre delighted to hear that you find our team so helpful and supportive. It means a lot to us to know that our staff make a positive difference.
Regards
Joana, Customer Experience Specialist â Fittleworth
Easy to order staff always friendly andâŠ
Easy to order staff always friendly and helpful always deliverd on time sometimes before date
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear that you find ordering easy and that our team is always friendly and helpful. Itâs great to know your deliveries arrive on time â and sometimes even earlier! We truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist â Fittleworth
Easy to use ordering process
Easy to use ordering process, helpful staff and deliveries completed on time
2026幎6æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear that you find our ordering process easy, our team helpful, and our deliveries on time. We truly appreciate you taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
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