Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... ãã£ãšèŠã
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There was no prior message to indicate delivery slot this was not a DHL delivery. the driver had his own white van. He rang the door bell and before I opened the door to receive my delivery, he had be... ãã£ãšèŠã
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Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that the... ãã£ãšèŠã
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I've used Fittleworth since 2015 & I can't recommend them highly enough. They've never let me down, they've always advised me if I've ever had any queries. I wouldn't use any other supplier.
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4.4
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the last 2/3 deliveries
the last 2/3 deliveries, there are several pouches that have leaked after a couple of hours of being worn. originally thought it was my fault ( after 6 years of using ).
Started checking adhesive on pouches , discovered that on a few of the pouches very patchy. I am now anxious going out and extremely anxious of over night as a few incidents have occurred. Obviously disrupted sleep. And having to launder bedding.
Can anybody advice what i can do or who to speak to.
2026幎6æ12æ¥
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Fittleworth Medical ããã®åç
Thank you for bringing this to our attention, and Iâm really sorry to hear about the issues youâve been experiencing â I understand how worrying and disruptive this must be.
So we can look into this properly and help resolve it for you, please contact our team on 0800 378 846 at your earliest convenience. Weâll be able to review the batch, discuss your experience in more detail, and arrange a suitable resolution.
Weâre here to support you, so please donât hesitate to get in touch.
Regards
Joana, Customer Experience Specialist â Fittleworth
I have previously had issues
I have previously had issues, items out of stock and not being informed.
But today 11/06/26 I received my order of four items, each in its own packaging and each with it's own delivery note.
Also received four emails and four texts.
Plus this delivery came with a new courier, with a eight hour slot.
The previous courier gave a two hour slot ,and they always arrived within that slot.
2026幎6æ11æ¥
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Fittleworth Medical ããã®åç
Thank you for raising this, and please accept our apologies for the inconvenience caused. We appreciate you bringing this to our attention, and I will pass your feedback on to the team responsible for courier services.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fast and efficient delveries.
I order via my doctors who then issue an order number to Fittleworth. This system works well. Only problems are that deliveries can arrive over different days from the same order. Any queries by phone have always been dealt with politely.
2026幎6æ8æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Iâm glad to hear that ordering via your doctor and receiving an order number for Fittleworth is working well for you, and that our team has been able to assist you politely with any queries. Iâm sorry to hear that deliveries from the same order have arrived on different days, and I understand how this can be inconvenient. Please contact us so we can look into this further and see if there is anything we can do to improve or resolve the issue for you.
Regards
Joana, Customer Experience Specialist â Fittleworth
Unhappy with the carrier
Unhappy with the carrier, leaves at front door, doesn't even knock. I heard you changed carriers, if so, thats great.
However.....
Good products great customer service staff in the office, easy to get through i telephone.
2026幎3æ11æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Iâm sorry to hear about your experience with the driver not knocking and leaving parcels at the door. We are currently in the process of changing couriers, and delivery instructions should be followed more closely. Please bear with us during this transition, and we appreciate your feedback. Iâm glad to hear youâre happy with our products and customer serviceâthank you for your kind comments.
Regards
Joana, Customer Experience Specialist â Fittleworth
Being a double (using both colostomyâŠ
Being a double (using both colostomy and urostomy) felt like the end of the world for me but I'm able to go about my normal life due to quality of the product I receive from Fittleworth. Life wouldn't have been same with you, Fittleworth. Timely, reliable, quality service. Thank everyone at Fittleworth.
2026幎6æ7æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your heartfelt feedback. Weâre truly delighted to hear that our products and service have helped you maintain your normal routine and given you confidence day to day. Your kind words about our reliability and quality mean a great deal to everyone at Fittleworth. Weâre proud to support you and are always here whenever you need us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Experience of Fittleworth over 13 years.
Fittleworth have always been quick and efficient. Their staff are friendly and helpful. You are kept informed of your orders progress and receive the delivery date.
2026幎6æ6æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback! Weâre delighted to hear you find our service quick and efficient, and that our team is friendly and helpful. Itâs great to know you feel well informed throughout your order, and that the delivery information gives you peace of mind. Your support means a lot to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Very helpful staff
Very helpful staff , sorted prescription issues with my GP practice . Recommended
2026幎1æ7æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback! Weâre delighted to hear our team was able to help resolve the prescription issue with your GP practice. Your recommendation means a lot to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
I was new to Fittleworth but what a great company.
I was new to Fittleworth after having a colonoscopy but the stoma nurses at the hospital presented me with a Fittleworth bag containing everything I needed. I was really impressed by this but of course hadnât any experience with ordering from them. I was immediately impressed with the Fittleworth contact I spoke to when making my first order. What a very professional company, I have now had almost six months experience and I can say without doubt they are the best company I have ever dealt with. The delivery service is excellent and you can rely on the delivery coming on the confirmed date. There is nothing negative to say about them, their service, ease of ordering and delivery is worthy of ten stars.
Thank you Fittleworth and look forward to many years of dealing with you.
2026幎5æ29æ¥
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Fittleworth Medical ããã®åç
Thank you for your wonderful feedbackâweâre truly delighted to hear about your positive experience. Itâs great to know that you felt supported from the very beginning and that our team has made such a strong impression. Weâre especially pleased that youâve found our ordering process and delivery service reliable and easy to use. Your kind words mean a great deal to us, and we look forward to continuing to support you.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fittleworth Medical ããã®åç
Thank you for your kind feedback! Weâre delighted to hear you find our team friendly and helpfulâyour support means a lot to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
In all they atre doing fine the onlyâŠ
In all they atre doing fine the only problem I have is that the vents on the illyostamy bags don't release the air and I end up with the bag full of air
2026幎5æ21æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedbackâweâre pleased to hear youâre otherwise happy with the service. Weâre sorry to hear about the issue with the bag vents. As this is related to the product design and manufacturing, weâd recommend getting in touch with us if you havenât already so we can raise this on your behalf and support you further. Our team is always here to help.
Regards
Joana, Customer Experience Specialist â Fittleworth
When I first contacted Fittleworth IâŠ
When I first contacted Fittleworth I was embarrassed and unsure of this new equipment need. They were friendly and professional and ordering was easy. Have now ordered may times; everyone I've ever spoken to is still friendly and professional and they are always courteous, honest about delivery (for which you get an hour slot on a given day texted in advance) and just plain nice to deal with.
2026幎6æ3æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre so glad we could put you at ease and that you continue to have a positive experience with our teamâwe really appreciate your support.
Regards
Joana, Customer Experience Specialist â Fittleworth
Site is easy to use and if you needâŠ
Site is easy to use and if you need help the people are very helpful
2026幎6æ1æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback! Weâre so pleased to hear that you find our site easy to use and that our team has been helpful when youâve needed support.
Regards
Joana, Customer Experience Specialist â Fittleworth
Easy to contact
Easy to contact, very helpful staff and informative about deliveries. Many Thanks
2026幎5æ15æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind words! Weâre really pleased to hear you found it easy to get in touch and that our team was helpful and kept you well informed throughout the delivery process. Many thanks for your feedback!
Regards
Joana, Customer Experience Specialist â Fittleworth
Simple and efficient ordering greatâŠ
Simple and efficient ordering great delivery.
2026幎5æ31æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback! Weâre delighted to hear you found the ordering process simple and efficient, and that your delivery met expectations.
Regards
Joana, Customer Experience Specialist â Fittleworth
Been receiving the products for sevenâŠ
Been receiving the products for seven years and the service has been brilliant.
I do identify however, that if I send an email about not needing the complimentary wipes and bags and I never need the plastic connectors - I receive no response whatsoever and it is very hit and miss if my requests are carried out. I hate the waste when these items build up.
The product has recently changed and the adhesive is now a problem as it remains on the skin on removal of the bag.
2026幎5æ29æ¥
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Fittleworth Medical ããã®åç
Thank you for your continued support over the past seven years â weâre delighted to hear youâve found our service brilliant overall. Weâre sorry to hear about your recent experience regarding the unwanted items and lack of response to your emails. We understand how frustrating this must be, especially when it leads to unnecessary waste, and weâll take this feedback on board to improve how requests are managed.
Weâre also sorry to hear about the issue with the product adhesive. Your comfort is very important to us, so please do get in touch with our team so we can look into this for you and explore possible alternatives. Thank you again for your feedback â it really helps us improve our service.
Regards
Joana, Customer Experience Specialist â Fittleworth
DO NOT USE
As with others on here the delivery of supplies is absolutely appalling. I have also been left without supplies in the past and had to arrange for someone to take me to a hospital to collect some emergency pouches. I have a specific contact who does his very best to assist but I am constantly being told supplies are to be delivered on a specific day only for the goods to not turn up. Do not use this company, they are extremely unreliable and Fittleworth, do not tell me to email or call you, I am waiting for a management response to latest fiasco from yesterday
2026幎5æ28æ¥
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Fittleworth Medical ããã®åç
Weâre very sorry to hear about your experience and the issues youâve faced. Please be assured this has been passed to management, and both they and the person who looks after your account are actively looking into this and working to resolve it as quickly as possible. They will be in touch as soon as they have an update.
Regards
Joana, Customer Experience Specialist â Fittleworth
Very helpful and friendly and very easyâŠ
Very helpful and friendly and very easy to order
2026幎4æ22æ¥
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Fittleworth Medical ããã®åç
Thank you so much! Weâre thrilled to hear you had such a smooth and positive experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Friendly helpful and professional.
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you so much for your kind feedback. Weâre delighted to hear you found our team friendly, helpful, and professional.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fittleworth Medical ããã®åç
Thank you so much for your kind words. Weâre delighted to hear youâve had such a positive experience with us.
Regards
Joana, Customer Experience Specialist â Fittleworth
good customer relations and contact
good customer relations and contact. pleasant staff to deal with. deliveries always quick and always on time. thank you at such a difficult time .
2026幎5æ28æ¥
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Fittleworth Medical ããã®åç
We truly appreciate your lovely feedback. Itâs wonderful to know our team has been able to support you and provide a reliable service when it matters most.
Regards
Joana, Customer Experience Specialist â Fittleworth
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