I've been using Fittleworth since 2015 & they haven't let me down once, my order always comes on time & in good condition. The people who I speak to at Fittleworth are extremely knowledgeable if their... ãã£ãšèŠã
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Can't fault the company for the service they provide. It takes a lot of hassle away from myself, and when needing to speak to someone directly they are very professional and polite. The only criticis... ãã£ãšèŠã
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I have been receiving products from Fittleworths for several years and I've always been treated with the utmost respect and been given every help that I needed. The products have been delivered ever... ãã£ãšèŠã
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I've used Fittleworth for the past three years. They have always been very efficient in all aspect of ordering online, speed of deliveries, and that all important customer service, on the rare occasi... ãã£ãšèŠã
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4.4
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I have found Fittleworth to beâŠcaring and efficient
I have found Fittleworth to be efficient and I am grateful to them for their care in sending me my prescribed items, and the complementary ones as well.
2026幎4æ13æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind words. Weâre really pleased to hear youâre happy with our service â it means a lot to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
The response for my request to supplyâŠto supply overnight catheters bags
The response for my request to supply badly needed catheter bags was excellent. The attitude of the lass helping me was very professional and the advice given was practical and efficient. Every aspect of the service provided to me was marvellous, at a time I was recovering from major surgery. Thank you Fittleworths
2026幎2æ12æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind words. Weâre delighted to hear that you felt so well supported, especially during your recovery. Itâs lovely to know our team could provide the help and reassurance you neededâyour feedback truly means a lot.
Regards
Joana, Customer Experience Specialist â Fittleworth
Excellent support.
I have been a client of Fittleworth for a number of years now, and developed an excellent working relationship with Suzie who with her colleagues looks after me so well. I value her expertise and advice in advising me when my condition needs addressing. On the rare occasions when I need urgent help she is always there to help me get sorted. When sheâs not in her colleagues are always so helpful. Carry on the good support. Thanks Alan.
2026幎5æ24æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your lovely feedback, Alan. Weâre delighted to hear how well supported you feel. It means a lot to know weâre making a differenceâthank you again.
Regards
Joana, Customer Experience Specialist â Fittleworth
Hi FRITTLEWORTH team
Hi FRITTLEWORTH team , I feel compelled to write a review as my husbandâs carer . There have been ongoing issues with his order , despite there being 12 (annually) prescriptions sent to you pre arranged by his GP . His condition will remain as will his requirements . There have been inconsistent deliveries ( two in one week ) incomplete orders sent out and staff have to chase up every time this happens and donât have an explanation as to why ? orders are being dispatched before required and then an absence of orders on your system and this is becoming very tedious for the time spent liaising between FRITTLEWORTH and his GP ( and we have has many conversations and they repeatedly state itâs from FRITTLEWORTH) itâsbecoming a completely unacceptable , he has been a customer for almost 17 years and it was fine until about two years ago . Please get it right !!.
2026幎4æ21æ¥
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Fittleworth Medical ããã®åç
Thank you for taking the time to share this with us. Weâre really sorry to hear about your experience and the ongoing issues youâve faced. To help us look into this properly, please email talktous@fittleworth.com with your husbandâs name, date of birth, postcode, and a brief summary of whatâs been happening.
Regards
Joana, Customer Experience Specialist â Fittleworth
Reliable and always helpful
My GP surgery moved me to another supplier until I insisted on going back to Fittleworth.
Best thing I did.
2026幎4æ7æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind words. Weâre really glad you chose to come back to us â it means a lot to know youâre happy with our service!
Regards
Joana, Customer Experience Specialist â Fittleworth
I am very much reliant on FittleworthsâŠ
I am very much reliant on Fittleworths for delivering stoma supplies and as well as supplies for urinary catheterisation. These supplies are not only of excellent quality but are delivered in good time.
Whenever I have had a query, I have been able to obtain a reply by a friendly voice at the other end of the phone.
2026幎5æ22æ¥
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Fittleworth Medical ããã®åç
Thank you for your lovely feedback. Weâre delighted to hear you feel supported and can rely on us for your supplies, along with the quality, delivery, and friendly service from our team â it really means a lot to us.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Excellent care service
Excellent care service. Prescriptions always received in good time. thank you. B.Buck.
2026幎5æ22æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre delighted to hear youâre happy with our service and that your prescriptions arrive on time â it means a lot to us.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Ordered delivered all on time and withâŠ
Ordered delivered all on time and with care
2026幎5æ21æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre delighted to hear that your order arrived on time and was handled with careâthis is exactly the service we strive to provide. We really appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Great experience on the phone
Great experience on the phone, had a laugh with the operator. Easy order experience. The downside is that however many times I try and order on line over several years the hub just buffers and fails. Please get that sorted.
2026幎5æ19æ¥
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Fittleworth Medical ããã®åç
Thank you for your lovely feedbackâweâre so pleased you had a great experience with our team and found the ordering process easy. Weâre sorry to hear about the issues youâve experienced with the online hub, as this isnât the standard we aim to provide. So we can look into this further, please could you email us at caring@fittleworth.com with your name, date of birth, and postcode. This will allow us to pass your feedback to the relevant department for investigation. Thank you again for bringing this to our attention.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Trustworthy and reliable
I have used this company since day one based on the hospital and doctors recommendation. They supply pre cut with wipes and sprays, the company always informs me of delivery time etc if you are new to this company they are reliable and consistent
2026幎5æ21æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback and continued support. Weâre delighted to hear that youâve found our service reliable and consistent, and that the supplies and communication have met your expectations. It means a lot to us that youâve trusted us since the beginning, especially following your healthcare providerâs recommendation.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Your service is very good but i feelâŠ
Your service is very good but i feel you need to look at the delivery side with Dpd, not for the first time my elderly father who is not very mobile takes time to answer the door has had issues, i always request on their app that they allow time for him to answer,however recently they do not wait even though i have told them he is housebound and will always be at home, maybe your customer service desk could also notify Dpd when you are made aware that a particular delivery needs to be handled differently.
2026幎5æ20æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback and kind words about our service. Weâre very sorry to hear about the delivery issues, especially considering your fatherâs situation. We understand how important it is that drivers allow enough time. While DPD unfortunately donât accept delivery instructions directly from us, we will raise this with the relevant departments and continue working with them to help improve the service. We appreciate you bringing this to our attention.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Supplies always good but package alwaysâŠ
Supplies always good but package always seems to be substandard when it arrives. Ripped boxes, courier the used for security.
2026幎5æ12æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre glad youâre happy with the supplies, but weâre sorry to hear about the condition of the packaging on arrival. This isnât the standard we aim for, and we will raise this with the relevant departments to improve future deliveries.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Excellent service and product quality but....
The ordering and delivery process is excellent since the introduction of the Fittlehub. The product quality is excellent. However I am disappointed at the redesign of my stoma bag. The new design is more bulky and less discrete than the previous design which I found to be perfect.
2026幎5æ17æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback â weâre delighted to hear youâre happy with the ordering process, delivery, and product quality. Weâre sorry to hear the redesign hasnât met your expectations. Unfortunately, product design changes are made by the manufacturers and are outside of our control, but we do appreciate you sharing your feedback and will pass this on.
Regards
Joana, Customer Experience Specialist â Fittleworth
Terrible - donât bother
Terrible, online ordering doesnât work despite phoning them twice to sort out the issue. I donât want to phone in an order. When i did phone to order, i had to wait 10 minutes before anyone answered. Didnât receive order in 2 weeks, was told, they didnât know that my order was to be placed straight away. What??
2026幎5æ4æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback â weâre very sorry to hear about your experience and understand how frustrating this must be. We apologise for the issues youâve had with online ordering, the wait times when calling, and the delay with your order.
If online and phone options arenât convenient, you can also place your order by emailing us at caring@fittleworth.com, and our team will be happy to assist.
Regards
Joana, Customer Experience Specialist â Fittleworth
Great service for Alistair
I have nothing but praise for the service I consist receive, partly how they call me when i should be placing an order, and as someone whose memory is is on the slide, it makes sure I never run out of anything.
2026幎5æ14æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback â weâre so pleased to hear our reminder calls are helping you stay on top of your orders and avoid running out. Itâs great to know the service is making things easier for you. We really appreciate your support!
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
a very reliable service carried out byâŠ
a very reliable service carried out by people that care
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you so much for your kind feedback â it really means a lot to us. Weâre delighted to hear you find our service reliable and caring.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
I have given 5 stars becauseâŠ
I have given 5 stars because Fittleworth customer service is excellent. However, I agree with Carol Couzins about the awful delivery boxes. They are invariably battered and torn. Too big for the contents and, as a consequence stuffed with wasted packaging. This is difficult to dispose of and the box itself cumbersome to manage.
2026幎5æ8æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback â weâre delighted to hear you rate our customer service so highly. Weâre sorry to hear about your experience with the delivery packaging and appreciate you sharing this. Your comments will be passed on as weâre always looking at ways to improve.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
On time again
Delivery arrived today 14/5/2026 on time. Included some extras i didn't want.
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you for your feedback â weâre pleased to hear that our deliveries are usually timely. Weâre sorry for any occasions where items have been missing, and we appreciate your patience while you await your latest delivery.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Fantastic customer service and speedyâŠ
Fantastic customer service and speedy delivery. Terry ð€ðð»
2026幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you for your kind feedback, Terry â weâre delighted to hear youâre happy with our customer service and speedy delivery!
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
Company is ok
Company is ok, not excellent. I guess they have a trapped audience so don't have to try too hard. I have had wrong stuff Turning up, which I gave to the hospital. Luckily I had enough spares to cope until I reordered. The DPD delivery is often left on the doorstep, these are important medical supplies and I don't need them being stolen by chancers thinking they have got lucky.
I have had my account dissappear, both online and via email and have had to redo all my details again.
I also require a 3Ltr overnight drainage bag but you don't do 1. I am checking out other suppliers as I am having to buy my own when they should be on prescription. Just put any date in as this is ongoing now for sometime.
2026幎4æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Fittleworth Medical ããã®åç
Thank you for your feedback â weâre sorry to hear about your experience and understand your concerns. Regarding deliveries, you can download the DPD app to set a preferred safe place, which should help ensure your parcels are left securely.
Weâd also like to let you know that we do supply 3L overnight drainage bags, and weâd be happy to help you arrange this. Please feel free to get in touch so we can support you further.
Many thanks,
Joana, Customer Experience Specialist â Fittleworth
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