I've been using Fittleworth since 2015 & they haven't let me down once, my order always comes on time & in good condition. The people who I speak to at Fittleworth are extremely knowledgeable if their... ãã£ãšèŠã
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Can't fault the company for the service they provide. It takes a lot of hassle away from myself, and when needing to speak to someone directly they are very professional and polite. The only criticis... ãã£ãšèŠã
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I have been receiving products from Fittleworths for several years and I've always been treated with the utmost respect and been given every help that I needed. The products have been delivered ever... ãã£ãšèŠã
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I've used Fittleworth for the past three years. They have always been very efficient in all aspect of ordering online, speed of deliveries, and that all important customer service, on the rare occasi... ãã£ãšèŠã
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4.4
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GP Prescriptions sent to Fittleworth by post!!!!!
I have problems because in my area the GP Surgery has to send prescriptions by post and as we are all aware, the post is erratic to say the least. However when I ring Fittleworth the staff go out of their way to help and fully understand the anxiety that can be caused when prescriptions are delayed in this way. There is always a suggestion about how the problem can be overcome.
2026幎4æ6æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. We understand how stressful postal delays from GP surgeries can be, and weâre really pleased to hear that our team has been able to support you during those times. Itâs important to us that we understand the anxiety this can cause and work with you to find ways to overcome any issues as quickly as possible. Your kind words are very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Fantastic service for 9 years
Fantastic service for 9 years very professional and caring
2026幎4æ29æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind feedback! Weâre delighted to hear that over the past 9 years youâve found our service professional and caring. Your continued trust means a great deal to us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Really helpful customer friendly staff
Really helpful customer friendly staff. Product arrives on time, and if needed urgently this company bends over backwards to help. Thoroughly recommended
2026幎4æ14æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback! Weâre delighted to hear how helpful and customerâfriendly you find our team, and that deliveries are always on time. It means a lot to know we can support you quickly when things are urgent. Thank you for the recommendation â itâs truly appreciated..
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Excellent service from a company lâŠ
Excellent service from a company l trust. Easy to order on line but always someone to help if you need it on the phone.
2026幎4æ10æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback! Weâre delighted to hear you find our service trustworthy and that ordering online is easy for you. Itâs also great to know our team is always there to help when you need support over the phone. We really appreciate you taking the time to share this.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I've never had a problem with my ordersâŠ
I've never had a problem with my orders and DPD haven't failed me.
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback! Weâre really pleased to hear youâve never had any issues with your orders and that deliveries with DPD have been consistently reliable. We truly appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Extremely good over many years!
I have had an Ileostomy for over 40 years and being using Fittleworth for a very long time. I have always found them absolutely excellent. I have always ordered my supplies over the phone and have been so pleased with the service they provide. I have never had any problems or difficulties with ordering (unlike the current ordering situation I have to use which makes things very difficult).
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you so much for sharing your experience. Weâre truly honoured to have supported you for such a long time and are delighted to hear youâve consistently found our service excellent. Itâs especially pleasing to know that ordering by phone has always worked well for you and given you confidence and peace of mind. We really appreciate your loyalty and kind words.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Very friendly staff and great serviceâŠ
Very friendly staff and great service the only problem I have is because I privately purchase my equipment I have to wait for the private purchase team to ring me back which is fine and they are extremely helpful but it would be great if you could ring them directly. I have never had any problems with our local DPD delivery personnel who are very helpful
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre really pleased to hear you value our friendly service and reliable deliveries. Unfortunately, our private invoicing team is quite small, which is why callâbacks are sometimes needed. We appreciate your patience and understanding, and weâre glad to hear the team is helpful once theyâre in touch.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Fittleworth have proved an excellentâŠ
Fittleworth have proved an excellent partner for me during some dark times. Thank you for your reassuring help and friendly manner. I really appreciate it.
2026幎2æ28æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind words. Weâre truly grateful for your trust and are honoured to have been able to support you during such difficult times. Knowing that our teamâs reassurance and friendly approach has made a difference means a great deal to us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Wonderful. Iâve always been extremely impressed byâŠ
Iâve always been extremely impressed by the way Fittleworth go about their work. Pleasant, polite and informed about the product and always prepared to go the extra yard for me when difficulties have arisen with my catheters. I would highly recommend them to any future customers.
Anthony.
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you for your wonderful feedback. Weâre delighted to hear how impressed youâve been with our team and the service we provide. Knowing that our staff have been pleasant, knowledgeable, and willing to go the extra mileâespecially when difficulties aroseâmeans a great deal to us. We truly appreciate your recommendation and continued trust.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have been dealing with FittleworthâŠfor Ten years
I have been dealing with Fittleworth for nearly 10 years and have found their service excellent and no trouble getting my catheters
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you for your lovely feedback. Weâre delighted to hear that youâve been using Fittleworth for nearly 10 years and have consistently received excellent service with no trouble getting your catheters. We truly appreciate your longâstanding trust and support.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have had no problems with FittleworthâŠ
I have had no problems with Fittleworth for the supply and delivery of my partner's stoma bag requirements and when we had to urgently increase the number supplied. the company was very quick to react and had increased supply to us within a few days after the prescription had gone through successfully. The re-order process has always been very easy once your email address is logged with them and all that is required is simply ticking a box, subject only to the GP agreeing the prescription and as far as that goes, we are lucky to have a GP Practice that has their own dedicated pharmacist and everything is therefore quick and smooth. That may not be so easy if the GP Practice is slow to react of course. The DPD courier is used to my apartment block and always manages to effect entry if we are not available but I can see that being a problem if the drivers change frequently. I don't know if Fittleworth have considered Royal Mail as an alternative but they have coded access to our building and I have seen them deliver on Sundays and late throughout the day. Otherwise I am perfectly happy with the service of this company for ( in our case ) what is an urgent and personal product.
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you very much for taking the time to share your feedback. Weâre pleased to hear that your experience with ordering, delivery, and managing urgent changes has been so positive, especially during times when increased supplies were needed. Itâs great to know the reâorder process has been straightforward and that our team was able to respond quickly once prescriptions were in place.
We also appreciate your comments about delivery and your observations regarding couriers. Your feedback is valuable and helps us continually review how we provide a reliable service for products that are so personal and important. Thank you again for your trust in Fittleworth â weâre glad to be able to support you and your partner.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Excellent advice, guidance and service
Always willing to help, with constructive advice. guidance and service. My account manager has just left, and I have no reason to believe that from here on will be any less excellent.
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear youâve always found our team helpful, offering constructive advice, guidance, and great service. While weâre sorry to hear your account manager has left, itâs lovely to know youâre confident the high standard of service will continue. We truly appreciate your trust and support.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
My REMINDERS
I always find your service exceptional. I canât complain because you always send me a reminder if I forget
to order which I often do so thank you all and God Bless.
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind words. Weâre truly delighted to hear that you find our service exceptional and that our reminders are helpful. It means a lot to know we can make things a little easier for you. Thank you for your lovely message and blessings â theyâre very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Always up to date with reminders ofâŠ
Always up to date with reminders of reorders and kept up to date regarding delivery dates/times. Overall a friendly service.
2026幎4æ24æ¥
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Fittleworth Medical ããã®åç
Thank you for your kind feedback. Weâre really pleased to hear you find our reminders helpful and that youâre kept well informed about delivery dates and times. Itâs great to know youâve experienced our service as friendly overall â we really appreciate you taking the time to share this with us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Fittleworth Medical ããã®åç
Thank you for your feedback! Weâre delighted to hear that everything arrives on time and exactly as requested. We really appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Such a lovely pleasant experience todayâŠ
Such a lovely pleasant experience today reordering stoma bags which Iâd incorrectly ordered - sorted without fuss, and promptness.
Thank you ð
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind message. Weâre really pleased to hear that we could sort things out for you quickly and without any fuss. It means a lot to know you had such a pleasant experienceâthank you for taking the time to let us know.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have a repeat prescription
I have a repeat prescription, so deliveries due every couple of months. In the past couple of years or so all I have to do is reorder via my GP's NHS website and Fittleworth deliver the goods within 10 days , thus a very reliable service overall.
2026幎4æ15æ¥
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Fittleworth Medical ããã®åç
Thank you for your feedback. Weâre really pleased to hear you find the ordering process straightforward through your GP and that your deliveries arrive promptly. Itâs great to know youâve found our service reliable, and we appreciate your continued trust.
Regards
Joana, Customer Experience Specialist â Fittleworth
Excellent
I cannot praise the team at Fittleworth highly enough. Nothing is too much trouble and they have always helped me if I have had a query, which is rare, but they have always been friendly and quickly helped me with regards to equipment for my dad. I never feel worried if I've had to contact them as they go above and beyond to assist and sort. Your staff and service you give are a credit to you and make me having to deal
with my dad's issues so much easier. Delivery is also on time and quick. Thank you Fittleworth team x
2026幎4æ16æ¥
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Fittleworth Medical ããã®åç
Thank you so much for your kind feedback. Weâre really pleased to hear our team has been able to support you and your dad and make things easier for you. Your lovely words mean a great deal to us.
Regards
Joana, Customer Experience Specialist â Fittleworth
Great service
I've been ordering my male catheters from Fittleworth for over 8 years. My orders have always been delivered on time & in perfect condition.
Great company, perfect service.
2026幎4æ12æ¥
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Fittleworth Medical ããã®åç
Thank you for your wonderful feedback and for being a loyal Fittleworth customer for over eight years. Weâre delighted to hear your orders have always arrived on time and in perfect condition. Your kind words about our service mean a great deal to us, and we truly appreciate your continued support.
Regards
Joana, Customer Experience Specialist â Fittleworth
Fittleworth have always been helpful ifâŠ
Fittleworth have always been helpful if I had to call, my order dates are always flashed up with an email reminder. I have been with them for two years and to date I have no complaints.
2026幎4æ28æ¥
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Fittleworth Medical ããã®åç
Thank you for your lovely feedback. Weâre pleased to hear youâve always found our team helpful when contacting us and that the email reminders are useful. Itâs great to know youâve had a positive experience over the past two years, and we really appreciate your support.
Regards
Joana, Customer Experience Specialist â Fittleworth
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