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レビュアヌのコメントを芋おみたしょう

5぀星のうち3の評䟡

The undies fabric is very soft. The big problem encountered pertains to the size. You should have a size chart with hip measurements. The size 14 is extremely tight & uncomfortable on a 104 cms hi... もっず芋る

5぀星のうち1の評䟡

Hard to give a review for an item that never arrived and with no response from customer service. I received a “your order has been dispatched” email but the Royal Mail tracker clearly says they’ve n... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I would vote less than one star if I could. Blatant false advertising. Extremely thin and flimsy underwear which absolutely DO NOT WORK. Customer service is EXTREMELY POOR!! DO NOT WASTE YOUR MONEY... もっず芋る

5぀星のうち5の評䟡

I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... もっず芋る

䌁業が回答したした

䌁業情報

  1. 健康・矎容補品店

圓該䌁業による蚘述

Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!


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2.0

期埅以䞋

TrustScore 5段階評䟡の2

198件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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2.0

すべおのレビュヌ

(198)

過去12か月のレビュヌ数: 20ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Surprisingly good

Surprisingly good

For a medical procedure I was asked to not use tampons. I have always been grossed out by sanitary towels as well as finding them itchy, smelly, hot and sweaty. I was looking for something breathable and found these online. When it came to needing them they were comfortable, breathable, free from odour even after a full day of wear. It made my period bearable. I still prefer tampons for heavy flow days but will definitely be using these on my lighter flow days. I have been converted to saving the planet for part of my period. I now have 4 pairs!

2023幎4月23日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Hi Victoria, Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち1の評䟡

Pushy sales tactics and ignored refund request

Similar review to someone else's (Lisa's). Poor customer service and communication. I contacted after 1st order placed and initial query was to ask if they can still apply discount, as I had forgotten to apply this. I had no reply, nor delivery, for 10 days after order was placed. I sent a follow up email asking for a refund instead, (I needed the items for a holiday and was then worried I wouldn't get items on time). They then replied saying my email had gone into their junk box; I was informed one item was not going to be ready for 24 days after my order date and they hoped i would keep my order and discount for first purchase was offered. I had responded that order would not meet my requirements now, as I wouldn't have items in time for a holiday, so I asked for a refund again. I was then offered alternative products, as one item was not going to be ready and my request for refund was again dismissed. I insisted I needed a refund for 3rd time. I had no reply, so I followed up with another email informing that I wanted a reply and update on when refund was being processed. My 'response' on same date was an automated message saying order was shipped. I had sent an email immediately after, to ask why my refund request was dismissed and why my emails and request for refund were ignored. Company reply followed, on same date, stating they are a small company and 'didn't receive my email'.....Pushy sales tactics and poor customer service. I won't be trying their products at all now I'm afraid. Update 5/5/23: sorry but I disagree with the response received-I chased fluxies for an update and even though in earlier communication I had informed I'd be away, I was asked after this review how i wished to proceed. At each opportunity (4 times) I requested the same thing- a refund and went into detail why. I appreciate you taking personal responsibility where a message failed to be sent to staff to cancel order, but do not appreciate the company disregarding the facts. My items had not been accepted at delivery 14 days ago and I was told items had not yet been received by yourselves, but you kindly provided me a refund.

2023幎4月19日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Hello,

We're very sorry to hear about your experience with fluxies and we wanted to resolve this as quickly as possible for you.

We had emailed you directly to inform you that you placed an order for a pre-order product, that was noted at the time of ordering. We then asked if you would like to change any products in your order and during the corrospondence your cancellation was not actioned in time and therefore your order shipped. We then followed up to apologise and to let you know that we would arrange a collection and return, at no cost to you. We have now processed a full refund and we are very sorry that you no longer wish to try our products and apologise for the negative experience you have experienced.

Kind Regards,
fluxies Team

5぀星のうち4の評䟡

Customer Service at its Best. Although there was an error in my


Although there was an error in my delivery, Freya in Customer Services was extremely efficient in addressing the problem and was polite and helpful.
The company is easy to contact and immediately responsive which is a comfort and reassuring.
I find the products a wonderful alternative to disposable products- surely a no brainer for the environment and our finances!

2023幎3月25日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Hi Sandra, Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち3の評䟡

The product seems good. Communication not the best

The product seems ok. The sleep shorts are comfy to sleep in and it feels very safe. I like the other pants too but couldn’t get the ones I had wanted. The communication wasn’t great about the fact one of my items was on a delay due to contradictory information on the page. So they didn’t send any of the items! No updates were sent. I had to contact them over a month later and I had to make suggestions on what to do about it. If you order products such as these you need them so I don’t get the process behind not sending them.

2023幎3月25日
fluxies ロゎ

fluxies からの回答

Hi Natalie, we're really sorry to hear your experience wasn't up to scratch and we really hope to provide you a more positive experience in the future. fluxies Team x

5぀星のうち5の評䟡

Great products, great team :)

Super fast delivery and amazing customer service. The team really go above and beyond, I made a mistake while ordering, but Yasmin was so much help and had it sorted in no time. And the products themselves are great quality and super comfortable as always!

2023幎3月27日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Hi Mary, Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち5の評䟡

Loved them so much, I came back for more!

I’ve now ordered twice from Fluxies, and I’m telling everyone I know about their great service (super quick delivery) and amazing products. I highly recommend their wonderful teen starter kit which includes a variety of styles in 3 colours. Sizing is spot on (the “10-12” size kit for my 11yr old), and the quality superb! How I wish these existed in my youth.

2023幎3月17日
fluxies ロゎ

fluxies からの回答

Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち3の評䟡

Be aware of the 2 different fitting styles

I bought 2 different styles, disappointed with the seamless hi waist style it's a bigger cut than the essential brief. So if you normally use size 12 then buy 12 for the seamless hi waist but buy size 14 for the essential brief. The delivery service was good.

2023幎3月7日
fluxies ロゎ

fluxies からの回答

Hi. Thank you for taking the time to share your feedback. We try to give as much information as we can on each individual product page but we're really sorry to hear you experienced issues with the sizing. If you have any questions please do let me know. fluxies Team x

5぀星のうち4の評䟡

Great product but why no contact number!?

Firstly the good. The product is lovely and my daughter really likes them. Highly recommended.

Now for the bad and the minus one star... there is no phone number! I had a number of issues with my order and after a few emails from me to them (with little response initially) did eventually get the issue resolved and Yasmin was brilliant in sorting. It would just be so much better if we could pick up the phone and discuss any problems rather than getting frustrated with lack of email responses.

As I said, the product is lovely though and my daughter is delighted :-)

2023幎3月4日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち5の評䟡

Excellent customer service

I had some issues I needed resolved and I was in communication with Freya. She was excellent with all my requests.
Totally recommend.

2023幎2月22日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち1の評䟡

Poor customer service

Trying to sort a return is like having teeth pulled old style. No reply in 5 days to return authorisation request. Very bad customer service

2023幎2月4日
fluxies ロゎ

fluxies からの回答

Hi Sandra,

We're sorry to hear you didn't have a good experience with your returns process. We respond to all emails with 24-48 hours so it might be possible that your email has not been received. Please could you email us at hello@fluxies.co.uk so we can look at resolving this for you?

Kindest,
fluxies team

5぀星のうち1の評䟡

very bad
won’t recommend

Unfortunately I had a very bad experience with Fluxies recently. I placed my order back in mid Nov21 the part of it I received although with the delay. However the rest of it I’m still waiting ( was due to be delivered on Dec 16) today is Jan 23rd 2023. I asked for refund and instead they are still promising to ship it but nothing is happening. I’m very disappointed with this company to the point that I decided not to purchase from them anymore

2023幎1月23日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Hi Lisa

I hope you're well! We have tried to contact you via email but attempts have been unsuccessful, please could you check your spam folder to see if there might be an email from us?

It is very important to us that we look into this for you to try and resolve this negative experience that you have received.

I can see that 2 out of 3 items ordered were shipped and delivered to you and you are waiting on one item that, at the time of placing your order, showed that it was a pre-order product. This should have been shipped out to you last week, however, due to reasons outside of our control we were informed, last week, that our restock would not be arriving as originally advised and out couriers informed us that we would not receive stock until next week. I’m sorry that we had not informed you of this yet, that is our mistake and we are really sorry.

We would love to go through some options on how to resolve this for you, please could you email us at hello@fluxies.co.uk and we will make sure we provide you with a resolution that suits you best :-)

I’m very sorry for the delay and negative experience you have received so far and I really hope that you will give us the chance to resolve this for you.

Look forward to hearing from you :-)

Kindest
Freya

5぀星のうち5の評䟡

Great website, fab products, highly recommend!

Great experience ordering from Fluxies! The website is clearly laid out and makes it super easy to find the products best suited to your needs. I’ve tried period products (disposable and reusable pads, and period underwear) from a few different brands, but Fluxies will definitely be my go-to in future! Their products are super comfortable, they’re the most secure of the products I’ve tried (no leaks, even at night!), and the security/freedom they give you is definitely worth the investment! I love the choice of materials they’re made from too. 100% recommend :)

2022幎8月30日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち5の評䟡

Great products

Great products: sustainably designed, and work wonders. Material is comfortable and washes well. Will purchase again!

2022幎11月4日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち5の評䟡

Functional & Comfortable

This is an amazing product! It was my first experience with period underwear, and my main worries were leaks and discomfort. The contrary happened: I wore these panties from 8am to 5pm on the days of my heaviest flow, and I felt protected and comfortable for the entire day. The part of the panties that touches the skin remained dry enough to spare me that unpleasant feeling of wet that I have when wearing pads. Regarding the cleaning, they were not difficult to wash - I followed the instructions and had no issues neither when I hand washed them nor when I used the washing machine. I would just recommend buying at least 3 pairs so that you can wear a new pair while the other is left to dry, as in my case it took quite a long time to dry (but I also live in an area with a humid and cold climate).

2022幎10月24日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Thank you for taking the time to share your feedback. fluxies Team x

5぀星のうち5の評䟡

Worth every penny!

Wow! I have been using several of the Flux underwear very happily for a few years now. They work just as well as any pad you might get. Of course, you have to stay on top of them. Don't wait until the last second to change into a new set after a few hours. At night this is a constant worry. But no more. The Boyshorts caught everything even on my heaviest days with no drips. These are my new favorites for sure!
Not only do they do the job, but they are reusable and don't hurt the environment!

2022幎10月17日
自発的なレビュヌ
fluxies ロゎ

fluxies からの回答

Thank you for taking the time to share your feedback. fluxies Team x

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