The undies fabric is very soft. The big problem encountered pertains to the size. You should have a size chart with hip measurements. The size 14 is extremely tight & uncomfortable on a 104 cms hi... もっと見る
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Hard to give a review for an item that never arrived and with no response from customer service. I received a “your order has been dispatched” email but the Royal Mail tracker clearly says they’ve n... もっと見る
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I would vote less than one star if I could. Blatant false advertising. Extremely thin and flimsy underwear which absolutely DO NOT WORK. Customer service is EXTREMELY POOR!! DO NOT WASTE YOUR MONEY... もっと見る
I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... もっと見る
企業が回答しました
企業情報
当該企業による記述
Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!
連絡先
Knoll Business Centre C2-11, BN3 7GS, Hove, 英国
- support@fluxies.co.uk
- www.fluxundies.com
2.0
期待以下
198件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 87％に回答しています
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Excellent customer service
Excellent customer service. Only had to ask once and it was actioned. Very Impressed as always with fluxies. Can't not mention Freya who helped me through the process efficiently! Always helpful and kept me up to date with my order.
2023年7月13日
fluxies からの回答
Hi Lynne,
Thank you so much for your feedback. Delivering great customer service is at the core of what we do, and we're thrilled to know that you had such a positive experience with us. Your continued support means the world to us, and we promise to keep impressing you in the future. 🤗 🙌
fluxies Team
Absolutely the most comfortable pants I…
Absolutely the most comfortable pants I have ever worn ( at 69 that’s a lot of pants) won’t wear anything elise.
2023年7月12日
fluxies からの回答
Hi Carey,
Thank you so much for sharing your amazing feedback! We're absolutely thrilled to hear that our pants have won your heart and become your go-to choice for comfort. 🙌 Knowing that our products stand out to you means the world to us! 😊
fluxies Team
fluxies からの回答
Hi Sharron, Thank you so much for your feedback! 🌟 We're thrilled to hear that we were able to meet your expectations. 😊
fluxies Team
The overnight shorts are amazing
I’ve been a Modibodi fan for years but their insistence on jumping on the bandwagon and now changing some of their advertising wording to call me a ‘person who menstruates’ has irritated me. They’ve done me a favour though. I found Fluxies, bought a pair of overnight shorts and wish I’d have gotten some years ago. They carried me leak free through my heaviest first night and I’ve gone onto purchase more of the classic style pants and am very happy with them.
2023年7月11日
fluxies からの回答
Thank you so much for the wonderful feedback Kerrina! So great to hear that you are happy with your new period undies 😊🌈✨ Thank you for choosing us!
fluxies Team
Really comfortable and makes me feel confident
I’m not sure why there are one star reviews because I’ve had no issues at all. The underwear is amazing comfortable and makes me feel so confident. It’s really helped reduce my cramps and the delivery packaging and everything was spot-on. Definitely going to get some more and I’ve already recommended this to my friends and colleagues at first. It’s a bit unusual for after getting used to it. The comfort levels are 10 out of 10. I would definitely recommend it.
2023年7月10日
自発的なレビュー
fluxies からの回答
Dear RK,
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us!
Kindest
fluxies Team
A palaver to return
Second edit
I can not vouch for the products as I didn't get to use them, but the CS team are extremely pleasant considering they probably only ever deal with issues.
They have been very efficient in resolving my issue one brought to their attention
As a co they should probably look to automate returns and make them free but I appreciate that the intimate nature of their products may require a different approach.
I will very be ordering some stuff from here in the future.
---------------------------------
This has now been edited as I have contacted customer services and they have sent a very apologetic email re my misses refund.
I have ordered 2 pairs of swim pants but as they were too large I had to send them back. The box arrived open (either neighbour or royal mail has been in it) and I had no delivery note in the box. Digging around on the website I have found that you have to ASK for a return/ refund which may or may not be approved. Mine was and i organised and paid for the pickup and delivery to their warehouse. I received 2 emails back from them - one to say they received my return and one to say they actioned my refund. This was on the 6th of June and as I prompted them today, I had a very apologetic email and another refund confirmation. I can not see the money actually in my account but I will check again tomorrow and edit again if necessary.
2023年7月10日
自発的なレビュー
fluxies からの回答
Dear Irina,
I hope this message finds you well.
We wanted to send our sincerest apologies that your refund was not actioned successfully and that you have had to email and follow up on this. This is an automated process and once your return is confirmed as received and processed, the refund is triggered, and on this occassion we unfortunately experienced a technical error that was not picked up. Once we became aware of the issue and received your email, we rectified this. Howver, this is not the standard we wish to be setting for our customers and we apologise for any inconvenience caused.
If you have any further questions or concerns, please do not hesitate to let us know. We are here to assist you in any way we can. We're really sorry to have disappointed you and we are extremely sorry that it has resulted in you having to write about your negative experience.
Thank you for your understanding and patience.
Kindest,
fluxies Team
I brought these because of how much I…
I brought these because of how much I suffer with period they have done wonders! They are really comfortable and they have helped me to not leak which was a massive problem. Really recommend x
2023年6月23日
自発的なレビュー
fluxies からの回答
Dear Charlotte,
Thank you for your kind words and positive review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Kindest
fluxies Team
fluxies からの回答
Dear Isabella,
Thank you so much for your lovely review! We're thrilled to hear that you had a positive experience with us. We truly appreciate your kind words and support.
Kindest
fluxies Team
These are the period pants to choose
Great product, does exactly what it promises. Quality of material is excellent and washes well. Have tried other brands but these are far superior, wish I’d got these sooner. can’t rate them highly enough.
2023年6月26日
自発的なレビュー
fluxies からの回答
Dear Belinda,
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us. We truly appreciate your support.
Kindest,
fluxies Team
Horrible experience — RECEIVED USED UNDERWEAR
I unfortunately had a horrible, appalling experience with fluxies over the last month and a half. I ordered some period underwear, and I received USED UNDERWEAR. This is absolutely revolting and a major hygiene risk and red flag.
I opened a return and HAD TO PAY to return their used products, and after waiting weeks for my refund I had to chase them up about it and message them. They have claimed that the parcel wasn’t returned.
They are trying to get me to fraudulently claim for a “lost parcel” when the tracking clearly shows that it was delivered to them over a month ago.
They REFUSE to refund me and are clearly conning customers and sending out used items.
It has been a horrible experience trying to get my refund, they have messed me about for a month and a half. AVOID AVOID AVOID.
UPDATE: my review does not contain false information, it is my true and honest experience and I hope it can help other people make a decision before purchasing from your company. I had to open cases with klarna and my bank, and through them fluxies was forced to refund me. A disgusting experience all around.
2023年4月21日
自発的なレビュー
fluxies からの回答
Dear Francesca,
Thank you for taking the time to write a review. We're sorry to hear about your experience. We take customer satisfaction seriously, and we appreciate your patience as we address your concerns.
While we acknowledge your frustration, we would like to clarify that unfortunatley your review contains false information. The claim of used underwear is not possible, since we never return any products back into stock. Instead, they are sent to quarantine and thoroughly checked before being donated to charity.
Upon investigation we can see that you initiated an email complaint, and we promptly responded to address your concerns. Your return was approved and your refund would have been automatically initiated once the order was received back to us. Unfortunately, the return last tracked at a delivery office and had not been recorded as being delivered to us. We have been consistently communicating with you to provide assistance and find a resolution by helping you to process a claim for your return that was not delivered, or to locate the order so that we can process the refund immediately.
We take customer satisfaction seriously, and we deeply regret any negative experience you may have had. We believe in a fair and balanced representation of an experience and the power of constructive feedback and strive to use it as an opportunity for growth.
Thank you for your understanding.
Kindest
fluxies Team
fluxies からの回答
Dear Sylve,
Thank you for taking the time to write a review. We truly appreciate your kind words and are thrilled that you had a positive experience with us.
Kindest
fluxies Team
I have no idea if these are any good…
Update -
As a result of this review I have now been fully refunded.
I have no idea if these are any good -they don’t stay up!
The biggest waste of money ever.
Bought 2 pairs my normal size- they literally fell down - sent one unopened pair back.
Ordered -same offer 2 pairs- size smaller. Able to wear for a few hours then they fall down…..Still no refund - £80 down. CS says so so sorry and then do nothing - better companies with better products
Great reply - sadly I am still waiting for the last 3 emails to CS to be resolved….we will see
2023年5月29日
fluxies からの回答
Hi Toby,
Thank you for sharing your feedback with us. We're sorry to hear about your experience with our products, and we understand your frustration. We take customer satisfaction very seriously, and we appreciate your patience as we address your concerns.
We apologise if the product did not meet your expectations in terms of sizing. We continuously strive to improve our products based on customer feedback, and we appreciate you bringing this issue to our attention.
In order to assist you further, we kindly request you to contact our customer service team at support@fluxies.co.uk, as without additional information from you, we aren't able to locate the orders you have mentioned. We are eager to resolve this matter promptly and ensure your satisfaction. Your cooperation is greatly appreciated, and we look forward to hearing from you soon.
Thank you for considering our brand, and we hope to have the opportunity to regain your trust in the future.
Kind Regards
fluxies Team
UPDATE: We just wanted to follow up and let you know that all 3 orders have now been received back to us and refunded. The amounts will be credited back to your original payment method and should be reflected in your account within 2-7 working days.
If you have any questions or concerns regarding the refund, please feel free to reach out to us at hello@fluxies.co.uk.
Thank you once again for your understanding and cooperation throughout this process.
Support team are really great
Support team are really great, I had the pleasure of speaking to Yasmin who was super helpful and provided a great experience!
2023年6月23日
自発的なレビュー
fluxies からの回答
Hi Ella,
Thank you so much for your amazing feedback! 🌟 We're thrilled to hear that our support team, especially Yasmin, left such a positive impression on you. 😊🙌
love love love
these are so comfortable and even the briefs with less coverage do not leak at all. I am never going back to disposable products
2023年6月10日
自発的なレビュー
fluxies からの回答
Hi Rue, Thank you for taking the time to share your feedback. fluxies Team x
Never used these before had heard from…
Never used these before had heard from daughter about these type of pants so purchased them as an older lady needed something I could rely on.. and they certain lived up to there reputation
Thank you
2023年5月28日
fluxies からの回答
Hi Karen, Thank you for taking the time to share your feedback. fluxies Team x
Completely new design is inferior cheap looking
I should have realised that as with the name change from flux to fluxies there would be a change to inferior quality. The waist band is less thick and is smaller, the knickers are lower rise and fit is different. The lettering is cut in half on back of elastic and looks cheap poorly put together. It is an entirely new product. I am waiting on hot to return.
2023年5月28日
fluxies からの回答
Hi Ruth,
We're really sorry to see that you are not happy with your purchase.
Although our brand name has changed, the quality of our materials, our manufacturers and the design of the product that you are referencing, remains the same. It would be reallly great if you could send some images of the previous order vs your most recent order so that we can investigate this straight away for you. If you could email us at support@fluxies.co.uk, someone will be able to assist you with processing a return.
Kindest
fluxies Team x
I ordered 2 items from here and…
I ordered 2 items from here and cancelled them as changed my mind . Although they give free delivery watch out as you have to pay to return which isn’t made clear.
2023年5月28日
fluxies からの回答
Hi Sharon
Thank you for taking the time to leave a review, although of course, it's disheartening to hear that you had a negative experience.
We do offer free delivery on all UK orders and exchanges. We make it clear on our website, on the returns and refunds page, that returns are to be arranged by the customer, and so it is a little upsetting that this was the reason for a low score review. However, I'm really sorry that this was missed when placing your order and that this was the reason for your bad experience with us.
We do hope to be given another chance in the future.
Kindest
fluxies Team
Daughter loves them
2023年5月28日
fluxies からの回答
Hi Felicity, Thank you for taking the time to share your feedback. fluxies Team x
The pants didn't work for me
The pants didn't work for me. To be fair my periods are extremely heavy. I think the pants are more suited to those with lighter periods.
2023年4月30日
fluxies からの回答
Hey, we're sorry to hear this. We have different absorbencies for different flows and it's possible a different flow may be more suitable for you. If you have any questions please reach out to us at hello@fluxies.co.uk. fluxies Team x
I bought these amazing briefs for my…
I bought these amazing briefs for my Grandaughter who is only 12. …..she has normal women’s problems and thought they would be brilliant for her especially when she is at school..well done
2023年4月27日
fluxies からの回答
Hi Jackie, Thank you for taking the time to share your feedback. fluxies Team x
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