Frankfurt Airport レビュー 

Employees of this airport know what they do but they have no idea they are on customer facing business. Airport layout is horrible. One of worst airport experience in my life. These managers need to go and see how airports work in Asia more efficiently

Lack of staff for check-in, security and passport control, with long queues. Few, if any of the staff, could speak Spanish. I travelled with a group of Spanish people from Frankfurt on our return journey to Valencia, Spain. Lufthansa Check-in and Baggage drop is a question of do-it-yourself with all the instructions on the screen in German. It took an hour for all 35 of us to complete the process. Then I had to go through security twice. The first time there were thousands of passengers and it took 45 minutes of being herded around. A mistake was made at passport control and I had to repeat the security process upstairs an hour later. This time there were only a few people in the queue, but it took half an hour, everyone worried about missing their flights. "Fortunately", mine was delayed and I had arrived at the airport with three hours to spare. During the nailbiting wait at the second security check I saw several staff hanging around chatting. Is there a "work-to-rule" or strike on, I wondered. Definitely an airport to avoid.

Pagato 30€ di parcheggio per 40 minuti di sosta accompagnando un'amica al Terminal delle Partenze,tra l'altro difficile da trovare in quanto l'aeroporto è immenso.
VERGOGNA!!

It's the worst airport I have been to. Public water fountains are never working. A beer is 17 euros and the walk between gates can be 45 minutes on a good day on top of security abusing their powers.

Security officer grossly abusing his powers.
My son was travelling yesterday from LHR to Chicago via Frankfurt. The security officer at Frankfurt airport confiscated my son’s eye drops which were in sealed containers and only 2.5 ml each, 4 in total, 50ml vitamin D bottle and 50 ml hand sanitizer. Why? Because my son dared to question why a small bottle of water which he got on LH flight from London to Frankfurt was being confiscated as he never left a transit zone due to a short connection time. On top of illegal confiscation the officer was very rude, shouting and threatening with police if my son doesn’t “disappear” at once. The officer did not make any attempt to justify his decision neither he could speak any English. Most importantly that made my son vulnerable during his 9 hours flight to US without his eye drops.
Bad place, bad experience. One star is too many. Happy to give more details if anyone from the airport bothers or interested.

Gepäckausgabe fällt unter Schnarchzapfenpreisverdächtig. Erst geht nichts lis, dann nach über einer halben Stunde ein paar Gepäckstücke, dann wieder mind. 20 Min. nichts...warte immer noch!!!
Zuviel Äppelwoi oder was?

Flug kam nicht ganz pünktlich, aber es gab super Cafes um die Wartezeit zu überbrücken!
Sonst war immer alles pünktlich, würde immer wieder von hier in den Sommerurlaub fliegen!

Meine frau und meine kinder warten auf gepäckaufgabe über 2.5 std das traurig .

Understaffed security check points, most unfriendly Passpoert officer. Connecting flight from SA to Milan with Lufthansa via Frankfurt ....never again.

Die Toiletten sind dreckig.Gepäck dauert ewig.Willlommen in Deutschland.Da machen es die Spanier und auch die Griechen besser.

I used to really like FRA and there still are positives about it: an excellent rail link, free (good, ie FT, FAZ, NYT) newspapers frequently available, and generally quite short check-in times but by now I’d say the negatives outweigh the positives, hence 2 not 3 stars.

1. Signage: I’m German and even for me it is difficult to find my way from Fernbahnhof (long distance railway station) to T2 and especially from T2 to Fernbahnhof. When I arrived at T2, I was led towards the exit with signs to T1 and Fernbahnhof suddenly disappearing. I had to ask to find out that I’d have to take a bus that was going about every 20 minutes and took some 15mins more (long transfer if you’ve got a train to catch!). Even more: apparently there is a skytrain link between both terminals but I wouldn’t find it (and neither did staff mention it) but I took it on my way back. Alongside, you find yourself go through a mess of turns and floor changes.

2. Trollies cost 2 euros each and there are plenty barriers between terminals. I mean, is there really not a better way to deal with this? Charging people to take a luggage trolly at an airport? Really?

3. Frequent delays and endless tax ting. Frankfurt, despite Germany‘s reputation, is not exactly know for its seamless operation. So expect delays and other surprises. My last rendition was them being surprised about my flight from Heathrow being on time so that we didn’t have a gate ready and disembarked via stairs and bus (actually well improvised by the staff though — I’m not being sarcastic).

4. Virtually no shops past security in T2. I get the point: There are separate security checkpoints for smaller numbers of gates to improve efficiency. But is there really not a better way to do this? Passengers usually arrive at an airport, do the work first (I.e. check in, go through security) and relax then while waiting for boarding. In Frankfurt apparently you can’t. From a purely commercial but also customer satisfaction point of view this seems such a stupid thing to do. So why, FRA? Why?

Overall, not the worst airport I’ve been at but I cannot help but noticing that they could do better and are surely miles behind leading Asian airports.

Wir sind abends aus Mallorca in Frankfurt um 22.40 gelandet. Auf dem kofferband gähnende leere. Wir haben bis 0.45 Uhr auf unsere Koffer gewartet. Das war eine Zumutung. 2 Stunden am Band. Viele kleine Kinder. Das ist doch verbesseungsfähig.

Den mest amatør lufthavn jeg nogen sinde har været i.
Meget dårlig service, medarbejderene ved ikke hvad de laver, de har ingen system de går efter.

Meget dårlig og ubehagelig følelse

2 Stunden Wartezeit bei Chatbot nicht mal angekündigt. Generell der Flughafen ist einfach Schlecht! und das Ding ist, der Flug ist immer noch nicht da! 😡

Ich warte schon 40 Min auf mein Gepäck

Over 1 times ventetid, mere end 100 kunder der stod i nakken af hinanden, fordi der er en mikro skærm hvor man kan følge ordrerne. Så personalet må skrige og råbe numre ud som i en bankohal.
For at gøre det mere besværligt for kunderne at følge med i hvad der sker, er det hængt et smart neonskilt op, det forhindrer kunderne i at læse infoskærmen.
Når man markedsfører sig som "fastfood" er 87 minutters ventetid altså falsk markedsføring.
Opdatering. Vi måtte efter 1.5 timers ventetid kræve pengene tilbage for at kunne nå vores fly.
Paradoksalt lå der over 50 burgere der VAR færdiglavet på et bord, men manageren løb i cirkler og den ene ekspedient der pakkede ordrer stod også for pommes fritter og drikkevarer.

Zum wiederholten mal kein Bodenpersonal am Flieger

Als ich am 11.06.25 bei der Emirates Air Line etwas früher zum Checkin erschien hat das Personal mir den Code meines Fluges mitgeteilt und konnte 2 Stunden frühen mich am automatischen Terminalschalter meine Flugkarte ausdrucken lassen und war sofort mein Koffer los und konnte gemütlich mich zum Terminal II begeben, einfach Nett und Nachfragen

Seit mehr als 2 Jahren heißt es man findet keine Mitarbeiter mehr, die das Fluggepäck ausladen, oder es gäbe ein erhöhtes Flugaufkommen. Dafür müssen wir Passagiere teilweise bis zu einer Stunde und teilweise länger warten.

Innerhalb von einer Woche kamen zweimal Rolltreppen, Bus und Entlademitarbeiter mit Verspätung an die Außenposition des Flugzeugs.

Welch eine unfähige Organisation und welch unprofessionelle Mitarbeiter leistet sich FRAPORT.

Normalerweise bin ich in FRA immer sehr zufrieden. Aber dieses Mal war es ein totales Verkehrschaos beim Abholen in Terminal 1. Dort sind grade Bauarbeiten und die dadurch entstandenen Verzögerung hat trotz direktem einsteigen und weiterfahren 5€ gekostet. Bei einer solchen Baustelle hätte ich erwartet dass die Zeiten entsprechend verlängert werden - das ist einfach nur Abzocke!!!