Furniture in Fashion レビュー 

Furniture in Fashion からの回答

4日前に更新

Thank you for taking the time to share your feedback.

Thank you for your feedback. We're pleased to hear that you found our service to be excellent value for money and that our customer service met your expectations.

Once again, we are very sorry for any inconvenience caused and sincerely apologise. We truly appreciate your understanding and your support, and we look forward to serving you again in the future.

Furniture in Fashion からの回答

2026年7月18日

Thank you for your wonderful 5-star review! We're delighted to hear that your new high gloss kitchen table and leather stools are the perfect complement to your new kitchen.

We're especially pleased to know that after sales team member Anthony was able to assist you throughout your purchase. We'll be sure to pass on your kind words to him—I'm sure he'll be delighted to hear your feedback.

We truly appreciate your support and hope you enjoy your new furniture for many years to come. We look forward to serving you again in the future!

Furniture in Fashion からの回答

2026年7月13日

Thank you for your kind review! We're delighted to hear that you were happy with the quality, affordability, and overall value of our furniture.

We're sorry to hear about your delivery experience. We understand how frustrating it can be when the delivery schedule doesn't align with your availability. Your feedback is important, and we'll share it with our delivery partner as we continue working to improve the experience for our customers.

We truly appreciate your support and hope to serve you again in the future.

Furniture in Fashion からの回答

2026年7月4日

Thank you for taking the time to share your feedback!

We're delighted to hear that your table arrived on time and that you're pleased with its quality and appearance. It's great to know it fits perfectly with your décor and that you found it to be excellent value for money.

We appreciate you mentioning that assembly is easier with two people due to the weight, as this will be helpful for future customers.

Thank you for choosing us, and we hope to serve you again in the future!

Furniture in Fashion からの回答

2026年7月4日

Thank you for your wonderful review! We're delighted to hear that you were pleased with our first-class service and speedy delivery. It's especially great to know that Nick and Frank were able to provide the support and assistance you needed throughout your purchase. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to serving you again in the future!

Furniture in Fashion からの回答

2026年7月3日

Thank you for your feedback. We’re glad to hear everything was in order. If you need any further assistance, please don’t hesitate to contact us.

Furniture in Fashion からの回答

2026年7月1日

Thank you for taking the time to leave us such a wonderful review.

We're delighted to hear that you're happy with both our service and the quality of your product. Your kind words and recommendation mean a great deal to our team.

We truly appreciate your support and look forward to serving you again in the future.

Furniture in Fashion からの回答

2026年6月30日

Thank you so much for taking the time to leave us such a fantastic review.

We're delighted to hear that you were happy with both our delivery updates and the overall service you received. It's great to know that the regular notifications, delivery time window, and the courier's assistance all contributed to a positive experience.

Your recommendation means a great deal to us, and we truly appreciate your support. We hope to serve you again in the future.

Furniture in Fashion からの回答

2026年6月30日

Thank you so much for taking the time to leave us such a wonderful review.

We're delighted to hear that you're thrilled with your purchase and that it was exactly what you needed. We're also pleased that Anthony was able to resolve the issue with your order quickly and provide the level of service you expected.

Your kind words and recommendation mean a great deal to our team. We truly appreciate your support and look forward to serving you again in the future.

Furniture in Fashion からの回答

2026年6月27日 に更新

Thank you for your feedback.

Upon reviewing our records, we have identified that multiple reviews appear to have been submitted regarding the same order (Order No. 301030), including reviews from different accounts. As both reviews relate to the same transaction and customer experience, we respectfully ask that this be taken into consideration in accordance with Trustpilot's guidelines regarding duplicate reviews and multiple reviews relating to the same buying experience.

After carefully reviewing your order and our correspondence, we would like to clarify a few points.

We would also like to address the statements made in your review. We do not sell returned or faulty items as new, nor do we use "fake AI pictures" to advertise our products. Any such allegations are incorrect. We are also an established seller on eBay, where we have served many satisfied customers over the years and continue to maintain a strong reputation for both our products and customer service.

We acknowledge that there were initially some missing screws and a locking nut. As advised in our email dated 28 May 2026, these replacement parts had to be specially ordered from our supplier, and we informed you that delivery was expected within approximately 2–3 weeks. We are pleased to confirm that the replacement parts were received from our supplier on 26 June 2026 and will be dispatched on 29 June via DPD. Delivery is expected within the next two working days.

We would also like to clarify that we offered you the option of returning the item for a full refund. This was clearly communicated in our emails dated 26 May 2026 at 10:22:32 and 28 May 2026 at 15:13:14. As we did not receive any communication declining this option, we understood that you preferred to wait for the replacement parts rather than return the item.

While we understand your frustration regarding the delay, we respectfully believe that we provided reasonable solutions throughout the process, including both a full refund upon return of the item and replacement parts at no cost. As the replacement components had to be sourced directly from the manufacturer, the supplier's lead time was unfortunately outside of our direct control.

Our business has been trading since 2007, and we have successfully served thousands of customers. While we regret that your experience did not meet your expectations, we remain committed to resolving genuine issues fairly and professionally.

We are sorry that you remain dissatisfied and would still be happy to assist further if required. We have kept you informed throughout the process and remain committed to resolving this matter as quickly as possible.

Furniture in Fashion からの回答

2026年6月26日

Thank you for your kind review. We are sorry to hear there was an issue with your item, but we are pleased to know that our team was able to resolve it quickly for you. We truly appreciate your understanding and support, and we look forward to welcoming you back again in the future.

Furniture in Fashion からの回答

2026年6月26日

Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found the ordering process easy, were pleased with the quality of your furniture, and appreciated the communication and updates throughout your order.

We sincerely apologise for the delay with the delivery and understand how frustrating this must have been. Your feedback regarding the delivery service is greatly appreciated, and we will share it with our logistics partner to help improve future deliveries.

Thank you for your understanding and for choosing Furniture in Fashion. We hope to have the opportunity to serve you again in the future.

Furniture in Fashion からの回答

2026年6月26日

Thank you for your wonderful review! We're delighted to hear that you were happy with both the quality of the product and the price. It's also great to know your order arrived on time. We truly appreciate your support and look forward to serving you again!

Furniture in Fashion からの回答

2026年6月25日

Thank you for your positive feedback. We're delighted to hear that you were pleased with the quality of the product, found it reasonably priced, and received it quickly. We appreciate your support and look forward to serving you again in the future.

Furniture in Fashion からの回答

2026年6月22日

Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy and that your side tables were delivered quickly. We appreciate your support and hope you enjoy your new furniture. We look forward to serving you again in the future.

Furniture in Fashion からの回答

2026年6月22日

Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy, received your delivery quickly, and are pleased with the quality of your new chair.

It's especially wonderful to know that your request was handled promptly and that our team provided polite and professional service throughout. We'll be sure to pass on your kind words to Frank, Anthony, and Nick—they'll be thrilled to hear their efforts made such a positive impression.

Thank you for choosing us, and we look forward to serving you again in the future!

Furniture in Fashion からの回答

2026年6月22日

Thank you for your great review! We're pleased to hear that your item arrived quickly, matched the description perfectly, and was easy to assemble. We appreciate your feedback and are delighted that you had a positive experience with us.

Thank you for your support, and we hope to serve you again soon!

Furniture in Fashion からの回答

2026年6月22日

Thank you for your review!

We're delighted to hear that you like the style of the chairs and the easy-clean fabric. It's great to know they complement your existing chairs perfectly.

We're also pleased that the chairs arrived well packaged and organised across the two parcels, ensuring they reached you in excellent condition.

Thank you for choosing us, and we hope you enjoy your new chairs for many years to come!

Furniture in Fashion からの回答

2026年6月18日

Thank you for your wonderful feedback.

We are delighted to hear that you are pleased with your table and that it exceeded your expectations in terms of size and value. It's great to know that you feel it was worth the money.

We appreciate your support and hope you enjoy your new table for many years to come. Thank you for choosing us, and we look forward to serving you again in the future.