Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... もっと見る
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Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... もっと見る
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Alisha served us today to a RAB down jacket. She was patient eager and knowledgeable. She advised us well as my husband was tall and thin and needed to try M and L sizes and they were all wired in for... もっと見る
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The store is always well stocked and very rarely will you go in looking for something and not find it! Customer service is always great, everyone is helpful and plenty knowledge amongst the staff. Ser... もっと見る
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企業情報
GO Outdoors - Berwick について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Beside the A1167, TD15 2QT, Berwick, 英国
- 01289 543120
4.9
優良
3529件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Regular here and Cheryl always super…
Regular here and Cheryl always super helpful and cheery, a real credit to the Berwick store
2026年6月12日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Berwick からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Leisure battery …
Visited today to get a new leisure battery. The Manager was really helpful and when we got to the till Cheryl was so
Nice it was a pleasure to visit Go Outdoors
2026年6月10日
自発的なレビュー
GO Outdoors - Berwick からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Super Staff
Both the young man on the checkout and the man who gave us advice on items for our campervan were great.
2026年6月3日
GO Outdoors - Berwick からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Cheryl at the checkout was very…
Cheryl at the checkout was very friendly and helpful. Made the whole shopping experience pleasant. Gave lots of advice to save us money, which was brilliant. Will shop here again if only for the friendliness of the staff.
2026年6月9日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Both Cheryl and the gentleman in shoe…
Both Cheryl and the gentleman in shoe department were both very accommodating making my shopping experience an absolute pleasure
2026年6月9日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Cheryl is a credit to go outdoors very…
Cheryl is a credit to go outdoors very helpful a ray of sunshine
2026年6月4日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop
Great shop, and the staff are very welcoming, we took our Rottweiler pup and they even gave her treats. Served by Cheryl at the checkout, what a lovely lady.
2026年6月3日
自発的なレビュー
GO Outdoors - Berwick からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Really nice place
Large, spacious and well stocked shop. Very friendly and helpful staff. I would definitely recommend the place and will return.
2026年6月5日
自発的なレビュー
GO Outdoors - Berwick からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Cheryl and I danced
Today we were served by Cheryl she made me so happy and relaxed she felt like a friend within just a few minutes! We even had a little dance together at the discount from the membership. She made our shopping trip!! Thank you Cheryl
2026年6月5日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Amazing team
Cheryl on the counter was absolutely lovely! All the staff were very friendly helped me outside with the big box! Offered to wait with it while I collected my car. Really nice experience and will definitely shop here again
2026年6月5日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great shop
Great shop, good stock.we were served by Cheryl who looked after us very well and gave us fantastic advice.
2026年6月4日
自発的なレビュー
GO Outdoors - Berwick からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Got what I was looking for but could do…
Got what I was looking for but could do with stocking more larger sizes 3xl etc lady on the till was very nice
2026年5月21日
GO Outdoors - Berwick からの回答
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Pleasant and helpful staff
Pleasant and helpful staff. Spent time helping us to choose a jacket and very dog friendly. Thanks to Cheryl for the dog treats!
2026年6月4日
自発的なレビュー
GO Outdoors - Berwick からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Visited the Berwick store today
Visited the Berwick store today, I was greeted on entry to the store from a member of staff...nice touch. I did my shopping the went to the till to pay. Special mention to Cheryl who served me, she was an absolute gem. chatty and knowledgeable about the product, making sure that I had tried my new rucksack for size. she also replaced the old store card for me, it was in pieces. Cheryl is a great asset to your company, I'll be back.
2026年6月3日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Cheryl on the till very helpful and…
Cheryl on the till very helpful and offered excellent customer service. She made my visit very pleasant.
2026年6月1日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Berwick からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Cheryl is very personable informative…
Cheryl is very personable informative and was responsible for us making a purchase a credit to the company
2026年6月1日
自発的なレビュー
GO Outdoors - Berwick からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and helpful staff
Every time I go, Cheryl is always very helpful and friendly, she recognises me every time I am there even though my visits can be a few months apart,
She is a credit to your company.
2026年5月17日
自発的なレビュー
GO Outdoors - Berwick からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Berwick からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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