GO Outdoors - Coatbridge レビュー 

GO Outdoors - Coatbridge からの回答

2026年8月24日

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月27日

Thank you for taking the time to leave a review. We are sorry to hear about your experience with your in-store return, the delay in receiving your refund, and the difficulties you encountered when trying to contact our Customer Care team.

Having reviewed your correspondence, I can see that you received our automated email response. This advises that, if further assistance is required, a reply should be sent to the automated message so that the query can be passed to an advisor. As we did not receive a response, your enquiry was unfortunately not progressed further. We apologise for any confusion this may have caused.

We can confirm that your refund has now been processed. Unfortunately, there was a delay due to a system issue, for which we sincerely apologise. You will receive email confirmation of the refund, and the funds should appear in your account within 3-5 working days, depending on your bank's processing times.

We appreciate your feedback and are sorry that the service you received did not meet expectations. We hope to have the opportunity to assist you again in the future and provide a much improved experience.

Kind Regards
GO Outdoors Customer Care.

GO Outdoors - Coatbridge からの回答

2026年8月23日

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月23日

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月23日

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月22日

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月22日

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月22日

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月21日

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月21日

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月21日

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月21日

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月21日

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月20日

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月22日

I am sorry to hear that you did not receive an email confirming that your Click & Collect order was ready for collection. I appreciate how frustrating this must have been, particularly as you had to contact the store yourself to check on the status of your order.

Having reviewed your feedback, it appears that the email communication did not successfully trigger when your order became available for collection. We sincerely apologise for the inconvenience this caused.

We recognise the importance of keeping customers informed throughout their order journey and are continuing to make improvements to our notification processes to help prevent similar issues from occurring in the future.

Thank you for bringing this matter to our attention, and please accept our sincere apologies for the disappointment caused.

Kind Regards
GO Outdoors Customer Care

GO Outdoors - Coatbridge からの回答

2026年8月19日

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月18日

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月17日

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月17日

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

GO Outdoors - Coatbridge からの回答

2026年8月17日

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team