The Home Depot レビュー 

I am writing this to warn any local homeowners or DIYers relying on the "Pro Desk" at this Niagara Falls location.

I went to this store specifically to seek professional guidance on the correct fasteners for a pressure-treated fence project. I relied on the expertise of a Pro Desk representative who personally selected and recommended a specific box of nails for my project. A year later, those nails have oxidized and rusted, causing severe "bleeding" and permanent staining across the entire fence.

When I contacted Home Depot Resolutions with a professional restoration quote and a witness who was present for the transaction, their official "Final Position" was that their "associates are not certified trade professionals" and that the responsibility was mine for trusting their staff’s verbal recommendation over the fine print on the box.

Essentially, Home Depot is admitting that the "Pro Desk" title is marketing only and that you should not trust the advice given by their staff.

Because they have refused to take responsibility for the property damage caused by their own employee’s misdirection—offering a mere $30 gift card for a restoration project worth significantly more—I am now left pursuing this matter through:

The Better Business Bureau (BBB)

Consumer Protection Ontario (Ministry of Public and Business Service Delivery)

If you are building a fence or deck, do yourself a favour: go to a dedicated lumber yard or fastener specialist where the "Pro" advice is actually professional. Otherwise, you may end up like me—spending your summer fighting for a resolution instead of enjoying your backyard.

One Star I guess is okay for today
went shopping at home depot today at south key Ottawa and it seem to me that have Very poor customer service and it took 30 minutes to find someone to help and the manger also was Rude and disrespectful and he did not try to help an any way and at the end I told him I will take my business somewhere else ( he did not Care ) and this is after going to that store for the past 25 years .

Very poor customer service experience. my husband has a Pro Xtra membership, and he is supposed to earn rewards on every purchase he make, but total rewards haven’t even exceeded $40. However, in 2025 alone, we spent over $15,000 — he built a basement and purchased almost everything from Home Depot. The same applies to 2024, yet only a few of my invoices appear in the system.We even sent them just one invoice from October 2025, and its total alone is $1,995.
They are unable to find a solution and don’t seem willing to either. We’ve contacted them multiple times. Truly terrible customer service.

Went to grap some fence boards Sunday morning, not a lumber cart in sight. Went inside ,asked employee for a cart , she went outside to get me one and came back empty handed. They called other employee and still no cart. I wasn't going to carry 30 boards out on my shoulder so off to home hardware I went. I think they have new manager and the store is going downhill quickly.

Got a fridge delivered- ordered from home depot cmabridge ontario and they use logistics delivery freight company as their delivery company.

The delivery company due to their compelte negligence scratched vinyl plank flooring from my kitchen all the way to my front door even when I told them more then 5x that they were doing so they stated " no it will come out , use water " and continued to drag my old fridge without using a sheet or a cart. It has been a month of trying to communicate with home depot insurance and the delivery company and we have been ghosted. A 900$ fridge and we have 4k worth of damage. Save yourself the hassle and use a different comoany to purchase from.

I went in to get information about covering my cement deck. When showing a pic of my deck in the paint department it was clear that the paint I had applied two years ago had pealed. She then said "you can't pressure wash you deck before applying paint". I replied that I didn't use a pressure washer and then asked about the epoxy product I heard was sold by H. D. that is used in garages and would it be good for my exterior deck. Then she said "the surface has to be properly prepared (ie: as though I didn't prepare it properly) and that is why your paint peeled". I told her that I just wanted to know if the product I heard about is suitable for exterior applications. She turned it back to the paint job and said "you couldn't have cleaned it properly". I felt that all she wanted to do was show that I hadn't prepared the surface correctly the first time. This was 11 am, Wednesday, April 22 in Sudbury. i stated that I was a painter by trade and the my wife and I walked out. The lady has a bad attitude when it comes to dealing with customers.

Home Depot is hopeless...

I just tried to place a $2,000 order on line. When I got to checkout, it informed me that only 43 of my 173 items would be delivered and that the other 130 were to be picked up in the store. I had selected all items for delivery as I entered them.

I called "customer service" who could not tell me how to get all delivered, except to mumble something about Home Depot not delivering lumber - which I know not to be true.

After insisting on talking to someone else, being on hold for 20 minutes, getting disconnected, and calling back, I got to Mel in Customer Escalations. He was of no help either - he suggested that I checkout, pay, and then go to the store to see if I could arrange delivery! He said there was nothing else he could do.

I cant understand how Home Depot gets away with this consistent lack of respect for customers - 1) the website should work and 2) their "customer service" should actually be qualified to deliver service.

After HUGE frustration and wasting 2 hours of my time, I abandoned the order and went to Rona.

Absolutely brutal experience

Ordered a case of window cleaner and two swifter mops

Window cleaner damaged in transit..shifters did not arrive at concierge ..no.proof of delivery provided to me
Spent two hours trying to get refund
They need a new logistics delivery system... totally incompetent system

I had traveled to the home depot a few towns away from where I actually reside as this is the closest home depot closer to me. I wanted to purchase mini roses 4 inch pot which they had advertised in their flyer as being at 2.98$. Upon my arrival, I found out that the mini rose bushes which were in the center sale aisle with the Burpee herb plants also in the same ad for 2.98$ had been moved to the regular priced potted flowers. I asked an associate to scan one of the pots and it scanned at 6.98$, and the price tag under the plant was at 8.98$. I asked to speak to the person incharge of the seasonal items, and the young man told me that certain items were only available on a few days in their flyer, and that Monday was not included. I asked to speak to a manager so he said that he would be right back, he never returned. Frustrated, I chose 4 little pots, (my need was for 10, but I was in no way going to spend 100$ on these little flimsy mini roses which to me were worth 2,98$ and no more) So I purchased 4 which cost me well over 30$ as I do need something to complete that part of my walkway.
I left the store frustrated and exasperated, not only that it cost me the fuel to drive the distance to this store(at 2.19$ a litre) but I had to pay the full price which was overpriced in my opinion. Buyers beware if you go to Home Depot for one of their sales, make certain that you print out the ad and any small print associated with the sale.

What a gong show. This store never fails to continually set the bar low. I had an order literally paid for but by the time that I could get there ( less than 1 week) they canceled the order and refunded me the money. Apparently they expect you to drop everything and run for it. Save yourself the aggravation and go to the competition.

Delivery was horrible. Delivery team wore their dirty shoes, scuffed my walls, didn't unpack or level the fridge as it states they should.. they did nothing but drop it off. This was a terrible experience and the only reason I purchased from Home Depot was because of price. I did complain and heard back from no one .. would not recommend.

Placed a large order of tools for my business, the order was missing 3 big ticket items when it arrived. I've now spent about 2 hours dealing with customer service after they twice issued incorrect refund amounts. Useless.

Delivery company was to call the day before the order was to be delivered and they didn’t. They were going to drop it off in front of the garage door where they would have blocked my wifes vehicle where she had an appointment that if missed would have been another 6 month wait. Thank goodness my daughter saw and it was moved. Home Depot you need to remind the delivery company that o have better customer service.

H.D. St.Annes rd Winnipeg.
Very sad that customer service has declined significantly over the past few years.
Today I waited over 20 minutes to have someone help answer a specific question I needed about one of their products.
I was passed from one person to another who never arrived to answer my questions.
When I followed up and asked again, that person was not available. That would be 20 minutes of my life standing in front of the customer service desk waiting for help.
I’m still no farther ahead than I was when I walked in to their stores
There’s no shortage of staff chatting to each other, but apparently no one was available to help me.
So very disappointing so very frustrating. I give a zero for customer service.

Purchase four cans of "Olympic Triumph - Atlas Cedar last August / September 2025 for my $15000 deck. Applied as instructed by directions on website and cans. Now after this winter my expensive deck looks like crap!!!!! Company contacted for suggestions on how to fix, not looking for refund even, but will not talk to me with receipts. Who keeps can of stain receipts for 8 months ago? Not sure what I am going to do now, Home Depot should be ashamed of selling this inferior product!!!!

My experience today was mde better by a new employee learning at the cash TOMI. He was courteous and completed my transaction perfectly!

Mauvais magasin pour acheter, leur climatiseur de fenêtre n'est pas adapté aux fenêtre vissani, il faut une bande d'accessoires pour les y faire tenir. Je n'y retournerai plus jamais. Ils M'ont fait perdre mon argent.

Purchased Amana brand stove from Home Depot and after few months it was not working well, called Home Depot and spoke with Parsi and he was so helpful and resolve my issue
Great customer service

March14th,2026. 2 taps 2 bathroom sinks. If I could rate this company with a zero they would get a zero.
I ordered two faucets and two bathroom sinks on February 22. I’m doing this review on March 14 still have not have them installed although I paid to have them installed.
I received a phone call shortly after the order was given to make an appointment. The message told me to call to make an appointment which I did several times couldn’t get anybody that spoke English and I mean without exaggeration, they couldn’t speak English. The left hand didn’t know what the right hand was doing.
Finally contacted a person that could speak English and said the only order she has is to install two faucets she had nothing about the sinks so I went ahead and called the store to make a complaint. They said they’re trying to fix what was wrong but hadn’t heard back from them.
Called the online service again and they said that they couldn’t make an appointment to have it installed until the items were delivered. Well this was within the two weeks of the last week in February and the first week in March and still didn’t have the sinks or the faucets.
When the sinks and faucets arrived I called for an appointment, they scheduled to have it installed on the 12th between 7am- 12pm on the 12th.
We received a call from the service guy who said he will be there between one and three to install the faucets. He knew nothing about the sinks. I’m now going to take the sinks back in the faucets to retrieve my money for the items and the installation and they will not them charge me 15% restocking fee as stated in the contract.
This is the most incompetent company that I’ve ever dealt with. Oh one other thing I run a very busy practice and I got frustrated dealing with the incompetence so I passed it over to my wife and made sure that they called my wife instead of me but instead I started receiving phone calls again from the online store.

I would suggest one of two things, Home Depot hire Canadians that speak English to handle the phone business or fire management who’s in charge of the line store because the incompetence is way off the scale. And yes the phone service crackled and hung up while on the phone having to call back to someone who doesn’t speak English.

I am a disabled person and have been a long time purchaser at the North Bay Ontario Home Depot.
I ordered a few sheets of 4 x 8 drywall thinking they would be delivered in my home. When the lone driver got here to deliver, he told me that they don’t deliver inside and so he wanted to put these drywall sheets outside, standing against the house in this slushy snow. I was truly disgusted because they’ve always brought the material in… What if it was ann Appliance,? .. I bet they would have an answer for that one… I told him to take the stuff back and I went and returned a bunch of other stuff I bought and got my money back.. both managers came out and didn’t even try to fix the problem… after all, I’ve been shopping there since this store is opened and have never deviated anywhere else but there.. no wonder Rona is getting bigger with more business…