The Home Depot レビュー 

This place is still doing it. First of all they discriminate. Never call and allow them to call you back, WILL NEVER HAPPEN, THEY DON'T CALL YOU BACK. I don't know what's in their heads but they want to cater to french not canadians. Everything starts with french, you cant get thru calling unless you tell them your not french. They also play the game where you cannot access their web site on your phone unless you accept their terms,,, WHAT LOOSERS. I stopped shopping there 4 years ago and will NEVER go back!

Constant delays, poor quality product, damaged product, no accounbilty

Despite my landlord paying for removal of the old oven and the terms explicitly only mentioning having to disconnect the oven, the extremely rude delivery person forced me, a disabled terminal cancer patient to move an oven to the floor. I was unable to arrange for someone to be there to help because no calls about delivery time were made to me or the landlord. I was seriously injured but Home Depot didn’t care at all. They lied about the name of the contracted delivery company to prevent further complaints and forced me to talk to an insurance tpa refusing to handle it. The insurance lady was snarky, lectured me on my getting upset and tried to gaslight and provoke me until I cried and eventually gave up on any claim. Don’t order from Home Depot. Zero human decency at any point of their organization or associated vendors.

On february 06, 2026, I went to Laval store, and purchased a range and a fridge, total above 4,000.00 including delivery and installation. Delivery was supposed to take place today, the seventeen. Yesterday, at 4:15 PM, got a call from homedepot, cancelling the delivery because they did not get the product. No other info, no date. This morning, I have been calling, in vain the number they gave for info. Nothing. I am going this morning to cancel the order and get my money. Never again. such a disrespect for the customer.

i wanted to exchange a defective product with a lifetime warranty and received a big pile of road apples(BS) from them

Home Depot Customer Service

I purchased a microwave stand from Home Depot for $380, expecting a durable, high-quality item given the price point.

The delivery took several weeks longer than originally promised, though this delay was not a major concern at the time. Upon receipt, I began assembly and immediately noticed clear signs of inferior materials and construction.Forty-five days after purchase,

I contacted customer service to request a refund due to the poor quality. My request was denied because I was past the 30 day return policy because of their late delivery. I was informed that a return would have been possible after 30 days only if I had used a Home Depot credit card (which I did not use), despite the item showing obvious quality issues from the start.

Now, seven months later, the stand is literally falling apart with less than regular use as I am only home on weekends.

This item falling apart is not due to misuse or a single defect, but rather consistent poor quality in design and materials. I believe Home Depot should stand behind the products it sells, especially at this price level, and address such clear cases of substandard merchandise more effectively.Unfortunately, this experience has left me disappointed and unlikely to make future purchases without greater assurance of product quality and fair support.

Tried calling a couple of home depot stores, one in Edmonton Alberta, and one in Sherwood Park. I don't know who the moron was that automated their phone lines, But they don't work!! Is it that hard to have functioning phone lines?? If you don't want customers, just say so!! I will Never shop at home depot in the future.. Scabby company!!

Had some nice guy help me and my mom left some heavy concrete onto the orange thingy and Lucas helped us load it into the car 10/10 would shop there again

We purchased a washer and dryer set (stacked unit) from Home Depot, along with a microwave. From the very beginning, the communication regarding delivery has been extremely poor and frustrating.
We were told the microwave would be delivered yesterday. No one called, no one showed up, and there was zero explanation. Only later did we find out that it was not delivered at all.
Then we were informed that the washer and dryer will not be delivered until sometime in March — information we were never told at the time of purchase. We also did not know that the microwave and the washer/dryer would be delivered separately. All of this information came a day late, and only after we followed up ourselves.
Dates keep changing: one date is given, then the next day we’re told a completely different one. There is no clear timeline, no proactive communication, and no consistency. At this point, we have no idea when we will actually receive our appliances.
For a company like Home Depot, this level of disorganization and lack of communication is very disappointing. I would not recommend ordering appliances with delivery from here.

I purchased a washer. It malfunctioned during warranty. They can't find parts. Ten days later, no parts, no machine. Just the run around " killing time" and avoiding honoring the warranty. I will NEVER purchase anything from this low life store.

Un service médiocre, presque inexistant.
Produit commandé jamais reçu à temps. Appels au service à la clientèle sans réponse, courriels envoyés sans aucun suivi.
Déplacements sur place pour finalement attendre longtemps ou voir des rendez-vous annulés sans préavis.
Franchement, tout sauf le minimum de service attendu.
Je recommande fortement de ne pas faire affaire avec ce magasin. Très mauvaises expériences du début à la fin.

Their installation “professionals” are barely trained with no actual background or experience. They will send you a dishwasher installer instead of a plumber. As soon as anything goes wrong, they have no clue, then you have to hire a plumber anyway. Hire educated professionals not Home Depot workers.

Ordered and paid for an upright freezer in. October 2025. First delivery December 3, the product arrived damaged. The replacement was supposed to be delivered January 14. Took the day off work to receive the freezer. Get a call that freezer is not being delivered. New delivery date January 28. Freezer arrives damaged. Cannot even get a hold of a manager. Keep being told that it will be 48hrs to speak with a manager. Nobody seems to care at all. What a joke!!!

Livraison déplorable ! Nous ne recommandons pas.
Comme mentionné sur le contrat, les livreurs doivent nous appeler 30 minutes avant la livraison, bien évidemment ils ne l'ont pas fait, ils sont passés devant chez nous et sont repartis au prétexte que les escaliers n'étaient pas déblayés de la neige. On attendait l'appel 30 minutes avant COMME PRÉVU pour déblayer la neige. Ils n'ont pas été capable de repasser. Sachez qu'ils ne feront aucun effort pour vous livrer. Notre conseil, tant pis si c'est plus cher ailleurs, foncez quand même chez la concurrence !

I arranged to have a contractor from Home Depot Calgary to come to my house to give me an estimate for installing several closet doors. I was given a list of installers by staff (as I intend to buy the doors from this store) and I was shortly contacted by Contractor who said in an email that he would very much like to have the installation job. He asked that I send pictures and measurements. I expected that the installer would come to the house to take measurements, which he then agreed to do. When he came to the house he took pictures of all the closets and even looked in a closet in a separate room which already had doors. He also took measurements, then asked if I could take further photos of the closets, saying his phone had died. After he left, I did not hear from him and even though he has been messaged, as to the estimated cost, the date he could start, how much deposit is required, etc., I have not received any response. I tried looking him up and found he is claiming to be on the board of a business and has a few university degrees, so I was wondering why such a person would need to be installing doors for Home Depot.
My question is: is this man a legitimate contact of Home Depot? Do they vet the people who apply to be on their list? Or was he just "casing" the house?

I thought I bought a new stove from Home Depot in Edmonton 8but I got a used and refurbished one. I could have gone to kijiji or garage sale to buy one if I knew. The salesperson specified that we should call in 48 hrs of delivery for any defects. I got my stove delivered and since I was not home when it arrived, it was well over a few days that I noticed the defect, you can visually see the defects. When I called them a few days later, Home Depot says I have to live with the refurbished stove because I missed the 48hrs leeway. I will think twice about buy 'NEW' appliances at Home Depot locations now. I will warn family members too.

On Sat. Jan. 17th 2026 went to Home Depot (Stockyard) St. Clair & Keele. I wasn't clear on what specific snake to rent for the clog in my kitchen. After meeting Rodney and Troy at Home Depot, they SAVED my LIFE!!!! They took their dedicated time to ensure I was rented the correct snake K-45 for my clog. THANK YOU RODNEY & TROY for your diligent expertise to help me solve my problem. Thank you Rodney and Troy for GOING the EXTRA MILE!!!!

Horrible experience shopping at this home depot in Toronto, the products I bought were defective and couldn't return them because the store said it was final sale but the product never worked to begin with

Went to HD to purchase a new washer and dryer. Found a suitable set, started the paper work. When we discussed delivery, the extra fees started, including an extra $80 just to stack the dryer on the washer. Then the sales person tells us that we have to unstack the old laundry pair. I'm a senior, and I'm not picking up a dryer. The charges were excessive and the ridiculous notion that my 70 year old wife and I should wrestle appliances when the delivery men stand watching is a deal breaker. Find a Canadian retailer that ain't HD.

We worked with two agents, Scott and Andrew. Both asked us if we needed help as we were discussing a purchase. We explained what we were looking for and that we couldn't seem to find it on the shelf. Turned out that the item and line had been discontinued. But they encouraged us to give them a couple of minutes and they went somewhere and returned with the very discontinued stock items we were looking for. They were VERY helpful and went above and beyond to assist us. They could have just said, "Oh, that has been discontinued", but they didn't. They went back and looked to see if there was any remaining items and returned with what they found. It was perfect and we really appreciate their effort.