The Home Depot レビュー 

I will be attempting to make some repairs to my apartment. Adryan from the Kitchener location was extremely helpful and knowledgeable. I was able to ask a lot of questions which he answered with ease. I have more confidence that I can complete the repairs now.

Unfortunately I know better than to accept any product from Home Depot that has no factory tape on the package. Once again I get my shelving unit home and find the box had been open prior to my possession as the unit was partially assembled, missing parts and NO INSTRUCTIONS!!! My experience strongly suggests Home Depot staff do not check returns to ensure all parts are in 'new condition' and complete. Management clearly doesn't manage this well at all.
As I do NOT feel like putting this back in the box and drag it back to the store for a refund knowing they will only stick it on someone else, I will figure this out and make missing parts so this thing works.
Home Depot, you must do better!!!

Ordered a refrigerator for my mother on Tuesday and scheduled delivery for Thursday. I get a call on Wednesday and they say they are having truck problems, and they won't be able to deliver on Thursday. I am in a major city, so I'm thinking ok they'll deliver on Friday or worst case Saturday. Turns out that the earliest delivery will be the next Tuesday. Was hoping they might have my delivery as a priority as they missed my delivery already, but no. I asked if they could just fit one more order in on Saturday, and no. So my 82 year old mother, will be without a refrigerator for a week. Super disappointing. The rep I dealt with on their text chat was nice enough, tried to help and offered a goodwill credit, but I really just wanted my mother to have a working refrigerator.

I'll be using smaller local businesses going forward. The Home Depot employees aren't empowered to do anything to help, or aren't able to because of the compartmentalization of the staff. Either way, not a good experience at all.

**5 Stars ⭐⭐⭐⭐⭐**

Over the years, we’ve shopped at Home Depot many times, but this was hands-down the best service we’ve ever received.

We initially worked with **Deb** in the Appliances department, and she was absolutely fantastic—taking the time to explain the differences between the appliances we were considering, patiently answering all our questions, and providing a detailed quote. She went above and beyond to make sure we were informed and confident in our choices.

About 10 days later, we returned to make our purchase. Deb wasn’t available, but we had the pleasure of dealing with **Kim D. an Appliance Sales Specialist **, and WOW—what an amazing experience! Kim spent nearly **two hours** with us finalizing all the details, ensuring we received **every applicable discount**, and going above and beyond to help us get the best value. Her attention to detail and customer care were exceptional.

Not only did we finalize our original choices, but we also ended up purchasing a couple of additional appliances we needed—and at **amazing prices**. In total, we spent almost **$8,000.00** on new appliances for our home, and we couldn’t be happier.

Huge thank-you to both Deb and Kim for their **outstanding service**. You’ve earned our trust and future business!

Ils m'envoient une clim brisée à ma porte. Lorsque je les appelle dans les minutes qui suivent cette livraison, ils me disent d'envoyer des photos, ce que je fais. Cependant, ils ne font aucun suivi et ils ne sont ABSOLUMENT PAS PRESSÉS de me rembourser et de venir chercher leur unité qui prend toute la place dans mon petit appartement depuis deux semaines. Aucun suivi suite aux photos de l'article endommagé, c'est évidemment moi qui dois les rappeler une semaine et demie plus tard. Ils finissent par me dire qu’ils vont venir reprendre leur unité défectueuse la semaine suivante afin qu'il me redonne peut-être mon argent. Ils ne viennent pas la journée qu’ils m’avaient confirmé. Après avoir poireauté chez moi à les attendre toute la journée, je les rappels. Ils me disent : oh finalement ils viennent récupérer l'article demain. Savez-vous quoi ? J'ai perdu une autre journée de travail à les attendre. Personne n'est venu, encore une fois. Et, évidemment, c'est moi qui dois les rappeler encore, car ils se foutent pas mal que vous payez de votre temps pour leur propre erreur. Lorsque je reparle à quelqu'un, ça ne semble pas leur déranger qu'ils m’aient fait perdre 2 journées à attendre leur rendez-vous qu'ils m'avaient donné pour venir récupérer leur unité. Ils me disent que je dois être plus amicale et que je dois patienter encore. HEY SCUSEZ EIN! Ha pi il me dise la bouche en coeur que j'aurai un petit 10% de rabais lorsque je commanderai une autre clim. Bha on a déjà commandé ailleurs, on l'a installé déjà. Pendant ce temps, on perd du temps à niaiser avec leurs fausses promesses, on veut juste ravoir notre argent. On est obligé de stocker leur grosse affaire brisée dans notre appartement qui leur sert d’entrepôt, au prix qu'on paye le pied carré d'un appart à Montréal!
C'est vraiment prendre le monde pour des c*** ça..

I bought a very expensive stove , March 10th, today is July 28th, the oven still does not work, months ago when I hooked it up and found it doesnt turn on, I called Home depot, and he actually said " it's not our problem, call the manufaturer." and he did not have the contact for 'Thor' either. wow, so why did I buy it from you and you do not help me? what a nightmare. I had a real scare calling Thor, I was not reaching anyone, and was not getting contacted back. Wasted hours and days of my time. I was so upset, and about 5 or 6 days later a girl finally answered my call.!!!!!. 2 months ago, still oven is not working, still not fixed!!!!!!!, I lost $2000 and trust for Home depot.. never ever will I ever go there for any reason!!!!. worst money grab.!!!! People need to realize stores are a cover, you assume u can trust, those days are long long gone. Huge regret, u wanted my money back, wasn't an option!

This is the worst online delivery purchase I have ever made. How in the year of our lord 2025 are you unable to track where the goddamned package is? Why do you demand the purchaser pick a day, if you can't deliver on that day?

Took a day off work to be available to receive the package, only for it to just not arrive. I got an 'in-transit' notification in the AM, but no status update on the website, and customer service was unable to locate it.

If you can't fulfill online orders, DON'T TAKE ONLINE ORDERS.

I am shocked to see how many bad reviews there are and honestly just wish I looked up trustpilot. I ordered a new washing machine. I paid an extra 80 for them to take the old one. Through text I had inquired if there is ANYTHING else I need to do the day before, the agent said no. So when they came, they dropped off the new one, didn't install it, and would not take the old one away unless it was connected. None of this was communicated with me. I have been dealing with different agents who kept telling me different things (new hoses will be included... no we can't do that). I finally insisted on speaking to a manager, and agent said they will call me, it's been over a week. I've tell with enough people with home depot online to quite confidently say this is not a one employee issue, but a systems issue. I've spent hours upon hours getting a new washing machine in my place, a process that could have been a lot smoother.

Their tracking of items for delivery is non-functional. Chat associate may be able to provide some info but it is inaccurate. Promise to provide email update from shipper was not fulfilled. Refused to cancel order. Totally unacceptable. I will not be shopping at HD in the future.

I visited the Home Depot Store, at Stockyards, Toronto, and bought some Rocksolid HIGH Gloss Wet Look solvent-based sealer for my concrete, for $138.00, in early June. Yesterday, the price was $183, i.e., almost 40% higher, even though there were no Covid-related complications!

The rude manager, Justin by name, said he could not do anything about it, because "we do not give rain checks!" I wonder who trained this man, in Customer Service techniques.

If you engage in a Google Search, the price still comes up as $138.00, but when you click on the product, Google takes you to the Home Depot website, where the price comes up as $183.00?!😏🤔🙄

Ordered product June 29. (0238721951) HD gave the order to Day and Ross to deliver. Tracking said order was out for delivery July 4. Was not delivered. Delivery date updated to July 5. Not delivered. Called HD customer service and they said would receive Monday, as no delivery weekends. Not delivered. Waited until Thursday and called transport company. Transport (D&R) company said they handed off the delivery to another carrier and would be delivered today. I’m still waiting. It is incredible that Home Depot does not have a system to track shipments and update customers on the status of their orders. I signed up for email updates the first week and although all these issues occurred, I did not receive a single email status report (on any of 3 different email addresses! )

I risked ordering online, and got what appears to me to be a returned product with missing parts and the wrong instruction manual. This was an expensive De Walt implement. Never again.

We had a very unpleasant experience buying blinds from Home Depot. Avi, the salesperson that came to our home was aggressive and visibly annoyed any time we asked questions or requested more information. Amanda, the sales rep, was responsive at first, but when we wanted to place an additional order for a smaller blind, she stopped replying—even after two follow-ups.

The pricing was also confusing and felt unfair. They quoted nearly $700 for a 30-inch blind, which is outrageous.

The quality of the blinds is mediocre at best — very basic and corporate-looking. Overall, I wouldn’t recommend purchasing blinds through Home Depot.

Home Depot Canada — Paid in Full, Left Without a Working Countertop

Review:
I contracted Home Depot Canada to install my kitchen countertop and paid in full (just under $2,000) about two weeks in advance.

On July 8th, 2025, the installer arrived, removed my sink, and asked me to clean it. He asked for containers to collect water, removed the water filter faucet, and told me to clean that too. Then he removed the main kitchen faucet but said he could not open it due to rust, and asked me for WD40.

I questioned why I needed to do so much work when I paid for full installation. He became argumentative, so I asked him to leave as my small children were sleeping. He returned to ask me to help to install the countertop, which I could not do due to injuries. I again asked him to leave.

I have since made many attempts to reach customer service with no resolution. I did receive an email from a rep named Crystal, but phone calls my phone calls to her were redirect to voicemail.

We do not have the sink or any water in the kitchen which looks demolished

I do not want this installer to return. I am asking Home Depot Canada to restore my kitchen to its original state and issue a full refund. Very poor service and zero accountability.

Worst service ever. Ordered toilet which they had in stock at local for over a month then had to another two weeks for installation. Cant believe believe a company of this size has such crappy service

Online shopping with them us an experience fraught with headaches.
You select a reta location, it has stock, you order and the system splits your order and has multiple delivery days fir one order. This means planning and waiting, delivery dates change, reschedule. But home depot doesn't care.

Give your customers control, show warehouse stock and locations. Allow us to select.
No wonder your loosing Buisness.

My cabinets arrived Monday but the hardware isn't till Saturday as they shipped it ground from Ontario to Alberta.

Keep minimum inventory in warehouse for online orders or ship from nearest RETAIL STORE!

Ticket 06670406

Mauvais service. Tondeuse Ryobi en spécial, présence en magasin mardi en début de soirée, les tondeuses en inventaire sont en hauteur. Un employé doit venir avec un monte charge pour en descendre une. Plus de 30 minutes d'attente et personne ne vient. Je quitte et retourne aujourd'hui à 14h, aucune tondeuse n'a été descendue, je dois essayer de trouver un employé, encore un autre 30 minutes d'attente pour qu'on vienne me descendre ladite tondeuse.

Unfortunately, nowadays the only way to get the attention of large corporations is to express your frustration on social media. I am absolutely horrified at the lack of professionalism and customer service by the team at HomeDepot Canada. Made an online appliance order almost 3 weeks ago and we never received the order. We were promised by multiple agents and supervisors such as Kyle, Deana, Julie and Louise (to name a few) that this would be settled within the hour and I would get a call back from a supervisor and NO ONE KEEPS THEIR WORD. No one calls you back. they see all the notes in the file and then apologize that the supervisor didn’t follow through. What kind of management team is this????? IS THIS A JOKE????
We have taken off full days of work waiting for the delivery truck to arrive, took off doors from our basement to allow for the machine to fit, wasted countless hours on the phone to continue hearing the same thing. I’ve never in my life seen such poor customer service!!! Beware to all who are thinking of buying from this company, you are better off supper your small local shops. Home depot Canada, i warned many representatives that if the supervisor didn’t keep their word and call me back that I would be posting my experience online and will be furthering with a lawsuit.NOW GET YOUR ACT TOGETHER AND TAKE CARE OF A POORLY TREATED CUSTOMER!!!

Absolutely horrible. Delivery estimates are a lie. Follow up to "help" line provides more lies. Project delayed, contractors rescheduled due to Home Depot lies. I cannot believe how absolutely horrible this experience has been. I used the website to benefit from delivery as some items are heavier than I am comfortable with. I will NEVER use the website to make a purchase again. It is too bad that a rating of ZERO is not possible.

The managers and people of home depot that have the responsability to deal with their customers and resolve issues are sadly, very badly in need of training. They do not have the mimimum idea what customer service is. Starting at store level and unfortunately when matters are escalated even all kind of promises to take care of the situation and we will call you back( WITH MY EXPIERENCE I NEVER RECIEVED A RETURN CALL THAT I WAS PROMISED MORE THAN ONE TIMES BY AARON AND JOSH} This experience
with home depot has left much to be desired. I no longer have any faith in the establishment or their staff at store level or their so call head office. I feel deceived and lied to by people whom are supposedly managers ,Aaron and Josh specifically. You guys are a liability
to he business you represent. Woefully lacking in the minimal meaning of the concept of customer service. With the expierence i have had at store and head office level I must say I will never return or ever do business with home depot ever again.Even though i am but one single customer i predict due to my expierence with your staff at all levels of management many,many,many customers will become ex customers.