Horticulture Source レビュー 

Horticulture Source からの回答

2025年2月21日

Thank you for your feedback and interest in our products! Our full product catalog is available on our website for you to browse at any time.

Horticulture Source からの回答

2025年2月7日

We take accuracy and customer satisfaction very seriously, so we want to clear up the misinformation in this review. As soon as you informed us of the issue, we provided you with a return label at no cost—you were never asked to pay for return shipping. Additionally, we do not charge a restocking fee on misshipped items, so this claim is completely false.

Regarding pricing, we specialize in professional-grade horticulture supplies that are often not the same as what you'd find at a big-box retailer. Our products are competitively priced and backed by expert support and industry knowledge.

We always strive to resolve any issues fairly and honestly. If you have any further concerns, we encourage you to reach out directly so we can assist you properly.

Horticulture Source からの回答

2025年2月21日

Thank you for your feedback. We’re sorry that your experience didn’t meet your expectations. We want to clarify that all our trays are sourced from leading manufacturers and include options like quad-thick trays designed for durability. The products you ordered were from two different manufacturers, while all propagation trays and inserts should work together we encourage customers to review product details to ensure they meet their specific needs.

Shipping charges are determined by our carriers based on current rates and are clearly disclosed during checkout. If you have further questions or need assistance with product pairing, please don’t hesitate to contact us directly. We appreciate your input as it helps us continuously improve our products and service.

Horticulture Source からの回答

2025年2月7日

We sell to California regularly; however, certain items are restricted due to state regulations, and these are clearly marked on our website as "Not for sale in CA."

Your order included a restricted item, which we promptly notified you about and refunded. The small deduction was a standard non-refundable payment processing fee, which is incurred when an order is placed and later canceled.

We’re always happy to assist customers with order questions before checkout—feel free to reach out anytime!

Horticulture Source からの回答

2025年2月21日

Thank you for your feedback. We'd like to clarify a few points:

• Route shipping protection is completely optional and the $0.98 fee is set by them—it’s clearly disclosed during checkout and you can turn it off.
• Shipping fees are determined by the carriers based on current rates and are fully explained at the time of purchase.
• We do not charge a restocking fee for returns of defective items, and our return policies are available for review before you buy.
• The $100 survey offer was provided by Bizrate, not Horticulture Source.

We pride ourselves on transparent policies and quality products, and we’re always here to answer any questions you may have. Please feel free to reach out directly if you’d like further clarification.

Horticulture Source からの回答

2025年2月21日

Thank you for your feedback. We’d like to clarify a few points regarding your experience:
• The Route shipping protection was an optional feature that is clearly presented at checkout—you have the opportunity to decline it there. We do not sell any app.
• Our customer support is available via email, and we aim to respond as quickly as possible. In your case, you did receive your order, and we were in communication with you regarding your concerns.
• Shipping fees and any associated insurance charges are clearly disclosed before purchase. Please note that insurance fees for shipped orders are non‐refundable, as stated in our policies.
We appreciate all feedback and continuously strive to improve our service. If you have any further questions or concerns, please contact us directly so we can assist you further.

Horticulture Source からの回答

2025年2月21日

Thank you for your feedback. We want to clarify that all fees, including shipping, are clearly disclosed at checkout before payment is processed. Our prices are highly competitive—we match and beat market rates—and shipping fees are determined by carrier rates and shipping methods. If you have any further concerns, please reach out to our customer service team. We're here to help and ensure a great experience.

Horticulture Source からの回答

2025年2月7日

We take customer service seriously, so we were surprised to see this review. After checking our records, we have no record of any orders or communications from you. Our website clearly displays stock status, including backorders, and our team personally responds to emails.

If you have a genuine issue, we’re happy to help! Please reach out to us directly with your order details, and we’ll gladly assist.

Horticulture Source からの回答

2025年2月7日

We take false accusations very seriously and want to clarify the facts. Your order total was $700, not $1,000, and certain items were restricted from being shipped to your state due to legal regulations. As soon as we identified this, we refunded you for the restricted items plus the freight savings.

Your shipment included a packing list, as all our shipments do. Invoices are never included in shipments—they are emailed to you immediately upon placing your order, along with your order confirmation.

Regarding delivery, carriers handle the final drop-off, and while signatures may not always be required, tracking is always available. If you had any concerns, we would have gladly assisted you—our customer service is easily reachable via email, and we respond promptly.

We’ve been in business since 2006 and proudly maintain an A+ rating with the BBB. We operate with full transparency and integrity, and we do not appreciate baseless claims of fraud. If you still have any legitimate concerns, we encourage you to contact us directly so we can assist you properly.

Horticulture Source からの回答

2025年2月7日

We processed your cancellation and issued a full refund as requested. Our website clearly displays stock availability, and we always work to fulfill orders as quickly as possible.

While our primary support is via email to ensure accurate tracking and resolution, we always strive to respond promptly. If you ever have any concerns, we’re happy to assist!

Horticulture Source からの回答

2025年2月21日

Thank you for your feedback. We take great pride in offering some of the lowest prices in the industry along with fast shipping. Our records and customer testimonials consistently show that we work hard to ensure prompt delivery and excellent value. If you experienced any specific delays or pricing issues, please reach out to us directly so we can address your concerns immediately. We’re here to help and continually improve our service.

Horticulture Source からの回答

2025年2月21日

Thank you for your fantastic review! We're thrilled to hear you’re happy with your Sun System® LEC® Brand 315 Watt Fixtures, and that you enjoyed our competitive pricing and fast, free shipping. We truly appreciate your support and look forward to serving you again. Happy growing!

Horticulture Source からの回答

2025年2月7日

We take customer concerns seriously, but after reviewing our records, we have no record of any orders or refund requests from you. Our website clearly displays stock availability before checkout, and we always refund any backordered items upon request.

If you believe you placed an order with us, please contact our support team with your order details so we can investigate. We’re happy to help—but misleading reviews like this don’t reflect our actual business practices.

Horticulture Source からの回答

2025年2月7日

We strive for transparency, which is why our website clearly displays stock status on every product page—whether an item is in stock, out of stock, or on backorder. Your claim that we don’t notify customers of backorders is false, as this information is available before purchase.

We always ship what is available and promptly refund any unavailable items, including tax and shipping savings. However, shipping costs for items that were successfully delivered are not refundable, as they were already paid to the carrier.

Pricing fluctuations happen due to supplier changes and promotions, not as part of any deceptive practice. If you had any concerns, our customer support team is always available via email to assist. We process refunds as quickly as possible, but some situations—such as waiting for supplier confirmations—can extend the timeline.

We take customer satisfaction seriously and are happy to address any valid concerns, but this review misrepresents our policies and procedures.

Horticulture Source からの回答

2025年2月21日

Thank you for your feedback. According to our records, your order was processed and shipped the day after it was placed. It appears the email address provided was invalid, which may have prevented you from receiving our order updates. We’d be happy to help resolve any further concerns—please reach out to us with your correct contact details so we can assist you further.

Horticulture Source からの回答

2025年2月7日

Our product listings clearly specify quantities—if an item is sold by the case, it will explicitly state something like "Case of 10." We do not see any orders under your name that match your claim, but the only ones that may be yours were correctly shipped as listed.

We also maintain an A+ rating with the BBB and respond to all inquiries. If you have an order concern, we’re happy to help—just reach out to our support team directly. Misrepresenting the facts doesn’t help anyone.

Horticulture Source からの回答

2025年2月21日

Thank you for your amazing review! We're thrilled to hear you found exactly what you were looking for with free shipping and low prices. Your loyalty means a lot to us, and we look forward to being your go-to supplier for all your gardening needs. Happy gardening!