Hotwire レビュー 

I would give a zero but that isn't an option. Hotwire refused to credit or refund one day of car rental due to weather delay. The agents at Dollar left by the time we made it to the counter. They said hotwire should reimburse us for the unused day. Hotwire agents are unhelpful and do not see the value of a 24 year relationship so I will no longer use hotwire for any booking.

I cant get in touch with customer service. I need a refund for a car rental because hotwire didnt disclose that i couldnt use a certain credit card to pay. Now ive spent twice the money to pay for a rental with no call back from customer service

I booked an Ottawa hotel through Hotwire, but when we arrived at 10:30 p.m., the hotel had no room for us. Staff said we were the fourth Hotwire customer turned away that day. With the city packed, we had to find another hotel at more than twice the cost. Hotwire support took 30 minutes to answer and then told me to email my receipt, although its contact page does not provide an email address. I also discovered that the displayed price was in USD, despite booking from Canada for a Canadian hotel. A deeply frustrating and misleading experience. I would not use Hotwire again.

I'm having an awful time trying to use a "refundable" airline ticket credit for a new booking. When I cancelled the first flight, I was told that I just needed to book a new flight on the same airline (AA). Now, every day, there's a different surprise rule that prevents the booking. Yesterday, it was because the new booking didn't include free baggage. Today, it was because AA didn't allow a flight to an airport outside the U.S. (The first flight was to Panama.) Who knows what tomorrow's excuse will be? There seems to be no way to use my credit or get my money back.

I’ve booked with them for years. Over a decade and just recently I had an issue with a hotel. Comfort Inn, Montrose
,Ohio. Anyways, I complained related all the information and they decided that my word was no good. They took sides with the hotel with picture proof and to top it all off, I didn’t even ask for a full refund. I asked for half. No way should the hotel come up off of me. We both should leave the situation unhappy. Not in the eyes of Hotwire. They said big wig wins. At first not offering a red cent. Then had the audacity to offer and $8 credit and then a $13 credit. Like I would ever book with y’all again. You showed me who was most important and for that I hope everyone stops booking through you and find better. You guys should no longer be in business. Y’all are crooks just like that crooked hotel!! Can’t even take your family out anymore. Just stay with family or friends when going out of town.

This company is an outright scam. I think a class action lawsuit should be filed. Their brand gimmick is intentionally deceptive, and they are knowingly routing customers to undesirable / untrustworthy locations in some subset of their cases. Do not use this company, ever.

The agents at this company are rude and dishonest. I called to cancel my car reservation, and they told me they couldn’t offer a refund but would provide a credit instead. Although I never received a confirmation email, I saw that the credit had been applied to my account. However, when I called back later to use it, they informed me that the credit had already expired. The agent actually sounded happy to tell me that my money was gone. When the supervisor finally called me back, she was just as rude, stating, 'We cannot give your money back because it expired. Do you have any other questions?

I booked the hotel using Hotwire and paid 136$ , so that I can get good hotel. I got the hotel Fairfield Inn by Marriott Joplin. I stayed at this hotel, and my experience was unsatisfactory. The room was quite cramped, and the level of hospitality was lacking. Additionally, there was a strong unpleasant odor emanating from the room. The swimming pool was out of service, which made the high cost of the stay unjustifiable. Furthermore, the breakfast area was limited in size and offered few options during breakfast.

I have been a hotwire user for decades. I had to call customer support and I could barely understand the "customer representative ". Hotwire made an internal error and tried to lie about it. I caught them in a lie and they said there is nothing we can do.
I will be canceling my account. I cannot trust them anymore.
Buyer beware!

My wife and I booked our stay at Cadence Niagara Falls through Hotwire from May 29 to May 31. What happened during our stay was honestly one of the scariest experiences we have ever had in a hotel.Around 3:09 AM on the day we were checking out, we heard someone outside our room. When I looked through the peephole, I saw a man standing there in nothing but his underwear. He looked drunk and kept trying to open our room door. He stayed outside our room for almost 20 minutes.
My wife and I were absolutely terrified. I was scared to open the door because I had no idea what this person might do. We were trapped inside our room, scared for our safety, just watching and hoping he would leave. It felt like a nightmare.We kept calling the front desk for help. We called more than 10 times and nobody answered. Nobody. We were completely on our own while this was happening. The man eventually moved on and started trying other room doors in the hallway. That made it even more frightening because it was clear he wasn’t just confused about his room.Neither of us slept for the rest of the night. We were shaken up, stressed, and scared. The next morning we told the front desk what had happened, but the manager acted like it was no big deal. There was no real apology, no concern for what we had gone through, and no effort to make things right.After we got back home and finally had time to deal with everything, I contacted Hotwire expecting them to take this seriously. Instead, I was told that because I called 8 days after my stay, there was nothing they could do and offered me a $20 credit which feels extremely disrespectful and reeks of lack of empathy. I honestly don’t understand that response. Just because someone doesn’t report something immediately doesn’t mean it didn’t happen or that it wasn’t serious. We had travel, work, and other responsibilities to deal with after coming back. When we finally found the time to raise this issue, we were basically told we were too late. am extremely disappointed. My wife and I spent a night terrified for our safety, received no help from the hotel when we needed it most, were dismissed by the hotel management, and then received no empathy from Hotwire either.
This entire experience has been upsetting, frustrating, and honestly heartbreaking. I never expected to be treated this way after going through something so frightening. Because of how this was handled, I do not feel comfortable booking through Hotwire again.

We have been loyal hotwire uses for years, however this is now over. They recently listed a Hotel for $192. However, AFTER booking there was a note about a $140 Resort fee we needed to pay at the hotel. When we called Hotwire they informed us it was disclosed and pointed to a very small note in the fine print. We used to love Hotwire, however after this experience we will no longer be using them because the whole point was to make it easy and know what it was going to cost, which is now no longer the case. We also called them to give them a chance to do the right thing and let us get a refund and they declined. I would NOT use this website as it cannot be trusted and trust is everything.

DO NOT USE THIS COMPANY!!! I made a reservation that was refundable and I've spent hours on the phone trying to cancel. They keep making me call other people. WHAT A WASTE OF TIME!!!!

Deceiving and misleading hotrayes. Example hotels are big brands, what you get is third grade hotel.

Hotwire is the worst company. Their remote does not work and you have to watch every commercial if you tape something. They have come to my house 2 times and tried to help me. They were supposed to set a few shows for me and they still don't tape. I ask the remote to change a channel and says it does not understand. This company gave a huge sum of money to take away Comcast and give us this junk. I can't watch TV now it never works. I was on hold tonight for over 35 minutes they never came to the phone. I thought Comcast was bad, but HOTWIRE goes to a new low. AWFUL

There something wrong with their search function. I did a search for Dublin Georgia hotel but ended up puchasing a hotel in Dublin Ohio. I did not know I purchase in Ohio until they email me confirmation bc I bought their deal rate with trip insurance. They would not offer refund or to rebooked me even though in was error of their site. I would never ever use this site for booking ever again. This was a very expensive lesson for me.

Hotwire completely overrated the hotel I booked compared to 3-4 other booking sites. They gave me 50% credit Then they stopped refunding any credits leaving me losing about $475 through the entire ordeal. Will not use Hotwire again or any Expedia company as Expedia owns them

Hotwire is a criminal enterprise run by scammers. They deliberately set out defraud unsuspecting customers, the FBI and Interpol need to arrest these criminals. Hotwire is yet to send my refund, this is your final warning.

Used it several years ago and it was great experience. Yesterday decided to try it out and now it is pure SCAM! Locked my money, never revealed a hotel and money now locked on the card.

I've been using Hotwire for years and they are so great for low prices on cars, flights, and hotels. BUT anytime there is an issue it is nearly impossible to get anyone with customer service...multiple transfers and no help..

They are literally thieves. I got to the hotel (after Hotwire sent me a confirmation and I had paid), and they said I didn’t have a reservation. They did not accept Hotwire s request. Hotwire refused to pay to get me a room there. They wanted to refund my money only, but hotels were very expensive last minute. Double what I had paid previously.

Meanwhile, they refused to refund my money on a rental car after the agency refused to give me a car unless I paid an additional $26 a day for insurance that I didn’t need. Their own overpriced insurance. This was not disclosed and I could not get bf money back. It’s theft. A scam.