Hotwire レビュー 

Hotwire simply cheated the customer. When they say it is a 3-star hotel by showing four hotel brands, the result is actually a 2 star (a motel without elevator and the car can directly be parked right in front of your door) not on the list. When I complained, Hotwire responded by saying there is no official definition of 3 star and 2 star in the USA. It is just purely disgusting. It will be my last time using this website

Could not talk to anyone about my latest concerns with agent on the ap and told to ring a number I seemed to pay for. I asked for a date change by and was messaged via the app that this would be changed. Looked under my profile on website and the trip had been cancelled. No refund and no date change as I requested to the 23rd May 2026. Very frustrating and worrying

The hotel we booked on Hotwire just this week

The manner was inappropriate and unprofessional.

Although there were moments of professionalism particularly a mature front desk associate with a Caribbean accent who was pleasant, friendly, and helpful I would also like to recognize her more fully. She stood out as someone who was genuinely trying her best to be kind, attentive, and helpful under difficult circumstances. Her demeanor, patience, and willingness to assist were appreciated and reflected the level of service the hotel should consistently strive to provide.

Unfortunately, the overall experience still reflected a lack of coordination, training, and accountability. In contrast, a late evening desk clerk was unable to provide even basic assistance in locating open dining options, citing unfamiliarity with the area.

I understand that between-season periods can present operational challenges. However, if the resort is open, it should be fully prepared to serve and satisfy the guests it chooses to accommodate especially when occupancy is so low.

We did not create these problems the hotel did. Yet at no point did we receive a strong or meaningful apology, nor any gesture to help ameliorate the situation. Both are not only appropriate but expected under these circumstances.

As a result of these ongoing issues, we made the decision to leave on Thursday instead of Friday, as we felt it was simply not worth extending our stay to the schedule day. This only compounded our disappointment it was a choice we made based on our experience.

I would also strongly suggest that management exercise better judgment when the hotel is operating at very low occupancy. In such circumstances, guests should be proactively upgraded to the best available rooms rather than being assigned rooms with known or even obvious deficiencies.

This experience reflects poorly on the management of Tivoli Lodge. A property that is largely empty has no excuse for assigning a defective room, failing to resolve repeated maintenance issues, and handling guest disruptions so poorly.

Tivoli Lodge is a beautiful property with a great location, but this was a sad and disappointing experience.

PS …I would also like to note a truly positive experience during our stay at The Little Diner, a Vail institution well known for its accolades in both service and quality of food, delivered an outstanding breakfast experience. His professionalism, warmth, and attentiveness were exceptional and stood in sharp contrast to the challenges we encountered at the hotel.

Jose Pienknagura

I booked a hotel through hotwire and ended up getting a hotel I’ve stayed at before that was the grossest hotel I’ve ever been too with cockroaches in the rooms and the place smelling like cigarettes smoke. The place is called Anchorage inn. In Portsmouth NH. I contacted someone through your help desk on the app and was no help. I would love to book a different hotel if at all possible. There are several reviews of people having the same issue and also feeling unsafe. Between no one being able to help and not putting all the hotels it could be. Use other sites.

Do NOT use. They give zero grace for loyal customers and support escalations is pointless. They can't do anything. If you have any sort of an issue - medical, travel change, etc. - you will get no help from them. They only care to keep your money. Pay a little more and go elsewhere to give yourself some protection and not fuel this organization.

I booked a trip to LA. The nonrefundable rental car portion for 17 days was $1171.07, or $69.00 a day. I checked the rental car website, and found the same car, for the same 17 days, was only $32.00 a day, or $564.00+ tax. Difference of $607.00 !! Called hotwire and was given a PATHETIC excuse that the price fluctuates during the day. It doe not more than DOUBLE! This was a RIPOFF, pure and simple. Don't make the mistake I did. Read reviews first, (There are many.) and don't use hotwire/Expedia !!!!! I have closed my account!

I actually want to give 0 rating. But there is no zero. Please DON’T use HOTWIRE at all. They don’t listen to you. They list hotels like Hilton, double tree and give you a motel. Even the price more than if you buy it from other sites or directly. I asked if they can change to a different hotel and they don’t listen to you. We think we are getting a discount but you get a terrible experience. Please don’t book through them.

Somehow got 2 rooms booked instead of one - noticed a few hours later - frequent user of hotwire - some good experiences, some bad. Nothing they can do - apatheic customer "service" and escallation. They noted in the internal file they called me back twice and got voicemail, my phone had nothing. Use them if you are a gambler .. roll the dice. This event wiped out any savings I got from them for the past year. Hope this helps.

Booked a hotel in Canada from Canada, using an account with a Canadian address and a Canadian credit card and they display pricing in usd? Did not realize until I checked my credit card statement. Because of the currency difference with was a significant increase and was the same price as if I booked directly. I contacted support and they didn't bother replying. It seems intentionally disceptive to appear lower in pricing. First and last time booking with this site.

I booked a hotel reservation through hotwire 3 months ahead of time thinking it's free cancellation anyway so I can book it first and cancel later if plans change. Turns out the system is designed to make it super difficult to cancel any reservation. The cancellation button on the website takes you back to the login page and continue the loop. There is no support phone number in their email so I had to AI the phone number to wait an hour to talk to someone to cancel my reservation when it only took a click a button on other travel website. This webiste should be shut down by now with all the 1 star reviews. It is moment like this I wish AI can actually take over human society and help us be better. I am actually still on hold while I type this review. I hope someone actually picks up otherwise I will go mad....It's an hour later and no one picks up. Now I have to deep dive the web to find another way to contact hot wire support such a waste of my time... I called the hotel and they can cancel my reservation on their end very easily but now is the problem of how to get my deposit refund back....any one had a similar experience how did you resolve it?

It's just a scam. For many weeks now I am trying to get a good deal on The Palazzo in Vegas. The price on the results page looks nice, but when you then click on it, by magic the price goes up 400 dollars. And this is not just N=1, it happens every day, weeks in a row.

Scam operatio

I have been using Hotwire since 2013, if not earlier. I used to LOVE them. Not so much anymore. I will not longer use them at all. I travel for work (medical field) and 1 of my clients had to change an appt which meant I no longer had to stay overnight. I could not change, get credit or refund for a 1 night stay at a Holiday Inn. The reservation stood though I could not stay. I was out over $120+ which I won't get back since I am a 1099. Ok..I suck it up, I am mad because of such a LONG history with them, upset, hoping for a courtesy credit, but OK.
Less than 30 days later I had to have a hotel, 2 nights over $250. I thought..1 more try. I purchased it and checked in. Roaches were all in the room, not afraid of the light, not running, just walking around. I went to front desk of a very well known chain and was given another room. Seemed OK that night, then in the morning, in the bathroom, not afraid of me at all , was another roach. I told front desk at 7 a.m. as I was getting tea (not food) that morning and they said they would spray my bed...not room..bed🙄 I talk to text hotwire AND submitted pictures when I got in my car and they asked if I could checkout in 30 min. I explained I had to be at work and was driving already. I would not be back for 12.5 hours. They said call back then.
At 8:15 PM I did and here was their offer... Stay OR they could get me another hotel and pay up to $70. I was willing to leave BUT the least I would have had to pay ON TOP OF what I had already paid was another $86. This should have been a courtesy move. I didn't need money back, I needed a roach free room. When I said I wasn't paying anymore on top of what had paid and I wasn't driving 30 miles farther out (making my commute more than an hour) their last offer was stay and $25 for my "inconvience". I explained no because I would be spending that much at a laundromat to wash my things before I could go home. This is a company that is no longer even a little bit of what it used to be.

I rented a hotel room for the same day just hours before check in. When I arrived the hotel door was locked with a phone number on the door. No one answered the phone. I tried multiple times waiting in the parking lot for 1 hour. I called Hotwire help line they couldn’t get through to the hotel either. They refused to give me a credit for a different hotel or a refund. I paid for a room I could not access.

If I could give them a 0 I would! How do they land these multi-family contracts?
I have no idea! People even leave the buildings because of their horrible internet service.

I wish I can go lower then a 1 star the WiFi is absolutely unbearable. It constantly drops, slows to a crawl for no reason, and somehow always manages to stop working at the worst possible times. Streaming? Buffers endlessly. Video calls? Forget it — frozen screens and robotic voices every few minutes. Even basic browsing feels like I’m back in 2005.
What makes it even worse is that every time they push one of their “updates” or “improvements,” the service somehow gets more unstable. You’d think updates are supposed to fix problems — not create brand-new ones. After every maintenance notification, I brace myself because I know the connection is about to get even more unreliable.
And don’t even get me started on customer service. Getting a straight answer is nearly impossible. You spend forever on hold, only to be told to restart your router for the hundredth time. No accountability, no real solutions — just scripted responses and empty promises that it’ll “stabilize soon.” It never does.

Absolutely Disgusting and Unacceptable Experience at Hotwire.com
We traveled all the way from Vancouver to Victoria with our kids for a family vacation. We had a confirmed reservation and everything was planned around this booking.
We arrived at NIGHT, with children, tired from travel — only to be told at the front desk that they had “oversold” the hotel and there was no room available for us.
No room. No backup plan. No real help.
There were no ferries running at that hour, so we were completely stranded in Victoria with our kids. Because of their overbooking and poor management, we had no choice but to sleep in our car. It was cold, uncomfortable, and extremely stressful. We had to keep the car running all night just to stay warm. The kids were upset and confused. What was supposed to be a special family holiday turned into a nightmare.
What makes it worse:
• No proper apology
• No compensation
• No follow-up call
• No accountability
They simply acted like it was normal.
This is completely unacceptable, especially to do to a family with children who trusted their confirmed reservation. A hotel that does not honor bookings should not be trusted.
Our trip was ruined because of their incompetence.
We absolutely do NOT recommend staying here.
Avoid booking with them if you value your time, money, and family vacation.

Good prices but clearly not set up for UK customers. Proces only in $ - no facility for prices in £

Booking went OK but when it came to payment, the website would not accept UK postal codes!!!
So I had to redo the booking (which allowed payment on collection) and abandon the excess insurance (which required payment in advance).
Its a Europcar booking so hopefully . . .

I have used hotwire several times in the past and have never had an issue, but I have never needed to use their customer service. Their customer service is absolute crap. For car rentals you are supposed to use the text help. It asks for reservation and phone number. I typed it in. I few minutes later it asks again. I again enter it. No response for 30 minutes, which is of course just an ask for my number and reservation. By this point I had already called, but their automated system only has selection for flights and packages. I selected packages. Someone answers, but you can only hear the person typing on their computer and background noise. I say hello...just typing. Never got any one to respond. I canceled my reservation. Won't be using hotwire again.

Beware bait and switch ! I was not given the deal on the website. For hours, tried to book a room that was shown on the Hotwire site with no success. ,I tried several times over 2hours, and the advertised offer would not work. It kept saying try again it didn't go through, I contacted customer service. Adrianna told me to try a different device.
Then she told me to log out, delete cookies and go back in, to refresh prices try a different browser. I did everything she said...The $155 offer for my desired date was still listed. Although, I was still not able to have it go through. She offered, me a different hotel that was $100 more. This is bait and switch and is totally unacceptable. I spoke to a manager Griselda with no luck. All that was offered was try later or we can find you another deal which were $100 more plus resort fees!!!! . Meanwhile all this time the deal is still up on the hotwire website. The website held money on my card every time I tried to put the reservation through. This is disgraceful! Buyer beware!!! Don't waste your time on hotwire.